Project Title: Staffing Process Improvement

Project Charter Project Title: Staffing Process Improvement Project Leader: Team Members: Patricia Williams – Staffing Manager Debbie Jones - HR Director Stakeholders: Jim Smith – HR Generalist All hiring managers/departments Dana Andrews – Sr. Recruiter Candidates/Applicants Mike Fort – HRIS Specialist Senior Management Martin Livingston – CFO (Project Sponsor) Problem/Opportunity Statement Business Case Hiring managers, candidates and applicants have Efficient and effective staffing is a critical activity expressed dissatisfaction with the employment for the sustainability of the organization. The use process. Senior management is examining the use of of third-party recruiting firms has become cost budget for staffing and considering exploring prohibitive and the overall quality of hires needs to outsourcing part or all of staffing. be improved to reduce turnover and improve organizational performance. Project Objective Deliverables The objective of this project is to recommend Each process will be mapped and improvements and/or changes to the staffing documented. Specific improvements will be processes that will: documented and action plans agreed to and  Improve quality of service implemented. Metrics will be established to  Improve client satisfaction measure improvements in areas identified.  Ensure efficient use of time and resources by establishing, or refining process metrics. Project Scope Assumptions/Limitations The staffing processes all typically begin with the The organization has planned annual growth of identification of a job vacancy and end when an approximately 10% of the employee base in individual has reported to work. The project will addition to replacement of any turnover. focus on the following staffing and employment processes:  Non-exempt external hiring  Exempt level external recruiting  College Recruiting for regular positions

Scope of work does not include summer intern hiring or internal exempt level hiring. Timeframe Target Date Actual Date Project Start 10/30/07 Define 11/13/07 Measure 12/18/07 Analyze 1/15/08 Improve 2/5/08 Control 2/19/08 Project Complete 2/26/08 Future Review Date 8/26/08