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Patient Engagement Affinity Group Kick-Off Transcript

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Patient Engagement Affinity Group Kick-Off Transcript Patient Engagement Affinity Group Kick-Off Listen to the Recording Here Alicia Goroski: Hello and welcome to the CJR Patient Engagement Affinity Group. This is Alicia Goroski and I did just want to announce that we are recording today’s event. We will be posting the recording to CJR connect. And, we'll get started here in just one minute. As we are waiting for a few folks to join in, I have a couple of announcements. I want to acknowledge that we sent an email out earlier this morning. We understand that if you're trying to join today's WebEx event from a MacBook you may be experiencing difficulties. We reached out to WebEx technical support and try to put together a document that we understand it may not resolve all of the issues. We may have folks who are on the telephone only. We did send the PDF of the slides out. If you did not receive those, they have also been posted to CJR connect. You can always send an email to us at [email protected] and we can get those to you. We along with our presenters will be trying to make sure that we mention what slide number we are on throughout the event today. We do apologize for that and hope that -- I do see many folks are able to be on the webinar. I am going to go ahead and we can move to – If you having technical issues, you can again just dial in. If you are listening, you are obviously on the telephone. Again, send us an email if you need the slides or anything else. At this point, I’m going to turn it over to Harold Bailey who is with CMS CJR learning system team to welcome you all. Harold Bailey: Thank you Alicia. Thank you for joining us on the Patient Engagement Affinity Group Kick-Off Event. We look forward to hearing from you as you exchange promising practices, exciting innovations and lessons learned. The topics will include engaging patients and their families and self-care decision-making through education, the most appropriate care, and in optimizing health prior to surgery. I will now turn over to Alicia. Alicia Goroski: Thank you. On slide 2, you can see Harold and I joined by my colleague Hilarea Amthauer. We will be your facilitators today and if you move on to the next slide I am want to review today’s agenda. We will start as we are right now with welcome and logistics. Then we have a have a couple of poll questions followed by a presentation, and we are very pleased to have two experts with us today to share and speak with you about shared decision-making. Then, we will have a quick poll question and transition into time for questions and answers. We will wrap up today's event with announcements and reminders. All telephone lines are muted at this time. We encourage you to share your comments and reactions via chat. For those of you who are on the webinar over to the right hand side of your screen, you should see just below our videos a chat box and you can type in there. If you go on to the next slide, I will give you some further instructions. When you are typing and chatting to everyone, you'll want to select the ‘all participants’ option. That way everyone who is on 1 today’s webinar will be able to see that. If you are experiencing any technical issues, you can chat to all the panelists and someone from my team will assist you. Let's take a moment, and I will invite everyone to share in chat now, and tell us your organization and what you hope to learn today, particularly about shared decision-making. While you are typing message in right now I will also introduce you – you’ve already seen, a couple of my colleagues will be monitoring group chat today. You will see Laura Maynard and Isaac Burrows from CMS. He will be chatting with you today. And Lauren Nir will be pushing out polls and other information. One of the other items, while we are waiting for folks to chat in, she did put on closed captioning. There is a link or you can click on the media viewer that is on the upper right-hand corner. You will have to enter your name and organization in order to see the live closed captioning. I'm starting to see some chat coming in. Jacqueline with Mission Health is interested in hoping to learn what the key elements of success for shared decision-making are. And Andrea from Genesis is hoping to see what others are doing and if it is something different. We encourage you to use group chat. Sally shares she is also looking for perspective on other organizations. Wonderful. Also looking for some best practices out there. Again, we are -- I think you’ll really enjoy and learn a lot from our two presenters and we will have you engage with one another via chat here afterwards. Next I'm going to turn it over to my colleague Hilarea to go over the goals and dates for this affinity group. Hilarea Amthauer: Thank you. Thanks everyone for joining us on this first webinar and for putting their thoughts into chat. As you can see on slide 7, we have some specific goals that we have to accomplish through this group. Mostly, we want to make sure that this group is beneficial to you so we welcome feedback and active participation. Next slide please, slide 8. You can see the webinar schedule and we look forward to you joining us at the next three events. There is one per month and they will always be on Wednesday from 2:00 the 3:00 Eastern time. We hope that during the event you can share the experience and lessons learned. Now I will turn it back over to Alicia. Alicia Goroski: Thank you Hilarea. On slide 9, I will go over an introduction to the CJR driver diagram. We did send a welcome email to everyone last week and it did contain this driver diagram. The first page of the diagram is the overall CJR driver diagram and again that is what you are seeing and it is on slide 9 right now. What this affinity group is actually focusing in on is the second driver of optimization of healthcare resources utilization and then the secondary driver of patient and family engagement and adherence to care plan. 2 On slide 10, we have actually built that particular secondary driver out into a full driver diagram for the purpose of getting this patient affinity group started. I want to mention that this is absolutely a living document. We plan to update this driver diagram throughout this affinity group. We want to hear from you as to what are the other potential secondary drivers that you are working on and we will be again updating this throughout the duration of this affinity group. What you see on slide 10 is the first driver under that patient family engagement and that is engaging patients and their families in self-care and decision-making through education. Today's event is really focused on this particular driver. In particular, the secondary driver or the tactic of using shared decision-making. Moving on to slide 11, you'll see the second and third drivers for our next two events. We will focus one event on each of these drivers and in our next event; we’re going to be featuring CJR participating hospitals. While we are very excited to have external experts with us today, moving forward you will be hearing from your peers and what we will also be asking for you to step up and share with one another. Again, I just wanted to reiterate this is a living document and if at any point, you have suggestions on what should be added or changed with this, please reach out to us and let us know. Harold is going to talk about another opportunity that we have which is another opportunity within this affinity group to participate in an action workgroup. Harold Bailey: Good afternoon once again. The patient engagement action workgroup is a great opportunity to discuss with your peers patient engagement action items that you have identified during the affinity groups. And those action items that you want to actually put into practice. The patient engagement action workgroup will begin May 8 from 2 PM to 3 PM, June 5, June 11 and August 7 all at the same time from 2 PM to 3 PM. As you can see, you can click the registration link to register for this exciting opportunity. We look forward to your engagement and hope that we get as much participation as possible. Thank you. Hilarea Amthauer: On slide 13, I want to thank Harold for the introduction to the action group. As you can see, we have opened up a poll to gauge your interest in participating in this action group. It will be specific to patient engagement. Please let us know if you're interested; we look forward to working with you if you are. As you can see, there are 15 seconds left. Please vote and we will gauge everyone’s interest. For those of you on the telephone, the question says, “Will you participate in the action group?” And the answers are yes, no, or maybe.
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