Doug Landis, B.S

DOUG LANDIS, B.S. Research Associate

Doug Landis supports the data needs of the Pennsylvania Department of Public Welfare’s Office of Children, Youth and Family Services (OCYF). This work has included documentation of the data sources used to produce statewide reports including the agency’s Annual Report on Child Abuse and Adoption and Foster Care Analysis Reporting System (AFCARS). He works closely with OCYF in the assembly of the statewide AFCARS files, decrypting the county AFCARS file submissions, identifying and analyzing data inconsistencies and possible penalties, producing the Data Quality and Penalty Calculation reports, transferring the data to a remote location and communicating results to the counties. Mr. Landis also documents all steps involved in this process in an AFCARS Submission Procedure manual, at one point developing a Software Requirement Specification Documentation guide of all fields associated with the AFCARS system.

Based on his deep understanding of the data integrity issues identified through validation of the county AFCARS files (which are used to create a statewide file), Mr. Landis served as a member of HZA’s review team, conducting case record reviews to assess the accuracy of the data reported by the counties in their AFCARS files. He assisted with development of an improvement plan to help counties correct their data files and conform to policy in producing data for future submissions, such as how to count number of placement settings. Mr. Landis also serves on the team responsible for responding to ad hoc data requests from OCYF, in which data from AFCARS files are used to measure population demographics and performance outcomes.

Mr. Landis tests HZA’s software such as ChildNet-PA enhancements and various web- based systems. In addition, he writes detailed test case scenarios for both general protective and child protective cases involving various allegations, and provides feedback reports and suggestions for enhancements to the development team. Mr. Landis also provides training to local county personnel.

As ad hoc data requests are received from Pennsylvania OCYF, he performs a series of analyses, largely using MS Access, responding to state and county data needs. The analyses he performs are well documented for replication by other staff members as well as for future requests which are similar in nature. He has worked in other states such as Westchester County, NY providing quality assurance to HZA’s workload study.

Prior to joining HZA, Mr. Landis gained extensive experience in training and process mapping at Hershey Chocolate, located in Hershey, Pennsylvania. As a Training Coordinator, Mr. Landis developed and implemented all facets of a computer-based training program. He incorporated workflow processes into his training modules and designed them to clearly define jobs and tasks, tailoring their focus to the target audience of each job category. Mr. Landis obtained his bachelor’s degree in Music Education from Lebanon Valley College in Annville, Pennsylvania, in 1978.

1 CASE MANAGEMENT SYSTEM

From Illinois DCFS Foster Care Placement System Proposal – June 2016

Doug Landis, Training Lead

As HZA’s Lead Trainer, Doug Landis develops scripts and produces training curricula in support of HZA’s software tools and studies. Mr. Landis also develops reference guides and crib sheets as enhancements are made to the various web-based systems. He creates computerized training versions using Captivate to illustrate how users will navigate through the system, creating updates as new features are added. Mr. Landis joined HZA in 2000 to serve as a trainer for Pennsylvania’s Office of Children, Youth and Families’ (OCYF) PACWIS, the state’s former SACWIS. His role has expanded since that time to include responsibility for the conduct of vigorous testing and training of several larger computer software projects and development of user requirements for various systems and management reporting tools.

Mr. Landis has been extensively involved in supporting the informational needs of Pennsylvania OCYF. He first served as a trainer during the implementation of the Commonwealth’s statewide child welfare information system and later served as one of the firm’s lead trainers during the roll-out of ChildNet-PA. As enhancements were developed for the system, he conducted extensive functionality tests on it. He wrote detailed test case scenarios for both general protective and child protective cases with various allegations and provided feedback reports and suggestions for other enhancements to the development team.

Some projects require Mr. Landis to record trainings which are posted online for the users to access at their leisure. He presents information through webinars, video and in person. For Colorado, he developed online help modules and conducted webinar training sessions to assist Medicaid staff to navigate the Automated Random Moment and Reporting System, HZA’s proprietary tool for conducting Random Moment Time Studies. For Pennsylvania, Mr. Landis documented data sources used to produce statewide reports including the agency’s Annual Report on Child Abuse and the state’s submission of the Adoption and Foster Care Analysis Reporting System (AFCARS). He works closely with OCYF in the assembly of the statewide AFCARS files, decrypting the county AFCARS file submissions, identifying and analyzing data inconsistencies and possible penalties, producing the Data Quality and Penalty Calculation reports, transferring the data to a remote location and communicating results to the counties. He currently is developing the user guide for the case management system being developed for Iowa’s Family Development and Self-Sufficiency Program.

Prior to joining HZA, Mr. Landis gained extensive experience in training and process mapping at Hershey Chocolate, located in Hershey, Pennsylvania. As a Training Coordinator, Mr. Landis developed and implemented all facets of a computer-based training program. He incorporated workflow processes into his training modules and designed them to clearly define jobs and tasks, tailoring their focus to the target

2 audience of each job category. Mr. Landis obtained his bachelor’s degree in Music Education from Lebanon Valley College in Annville, Pennsylvania, in 1978.

3 CFSR/PIP/QSR SUPPORT

From Pennsylvania Data Gathering, Analysis, and Reporting; Technical Assistance and Training Proposal – December 2015

Doug Landis, Research Associate I

Since joining the firm in 2000, nearly all the work Doug Landis performs is directed toward supporting the data needs of the Office of Children, Youth and Families. This work has included documentation of the data sources used to produce statewide reports, including AFCARS, NCANDS and the Annual Child Abuse Report. He is responsible for working with OCYF and its counties in the assembly of the statewide AFCARS files, decrypting the county AFCARS file submission, identifying and analyzing data inconsistencies and possible penalties, producing the Data Quality and Penalty Calculation reports, working with the counties to improve the integrity of the data files and transferring the data to OCYF for submission to the federal government. He provides similar support in the assembly of the statewide NYTD file, containing both outcome surveys administered to youth and the independent living services provided to them.

Mr. Landis also assists with ad hoc data requests. He performs data analysis, largely using MS Access, to respond to state and county requests for data. The analyses he performs are well documented for replication by other staff members as well as for future requests which are similar in nature.

He has contributed to the development and enhancement of several of HZA’s software systems. For example, Mr. Landis tested the software enhancements the firm made to ChildNet-PA. He wrote detailed test case scenarios for both general protective and child protective cases involving various allegations, and provided feedback and suggestions for enhancements to the development team. He also provided training to local county personnel. For other systems HZA develops, Mr. Landis provides similar support, conducting navigation and regression testing as web-based applications are developed for case tracking and reporting. He also develops online training modules, using Captivate TM, which help users to navigate the various web-based systems.

Prior to joining HZA, Mr. Landis gained extensive experience in training and process mapping at Hershey Chocolate, located in Hershey, Pennsylvania. As a Training Coordinator, Mr. Landis developed and implemented all facets of a computer-based training program. He incorporated workflow processes into his training modules and designed them to define jobs and tasks clearly, tailoring their focus to the target audience of each job category. Mr. Landis obtained his bachelor’s degree in Music Education from Lebanon Valley College in Annville, Pennsylvania, in 1978.

From Pennsylvania Data Gathering, Analysis, and Reporting; Technical Assistance and Training Proposal – October 2012

4 Doug Landis, B.S. Research Assistant Doug Landis has worked on OCYF data analysis since the beginning of HZA’s assumption of that work. This has included documentation of the data sources used to produce statewide reports like the agency’s Annual Report on Child Abuse and data files such as AFCARS. He has worked closely with OCYF in the assembly of the statewide AFCARS files for years, decrypting the county AFCARS file submissions, identifying and analyzing data inconsistencies and possible penalties, producing the Data Quality and Penalty Calculation reports, transferring the data to a remote location and communicating results to the counties. Mr. Landis has also documented all these steps in an AFCARS Submission Procedure manual, at one point developing a Software Requirement Specification Documentation guide of all fields associated with the AFCARS system. His experience and knowledge have been invaluable over the past two months as HZA assumed greater responsibility for the AFCARS production cycle.

Because of his familiarity with the data integrity issues, Mr. Landis served as a member of an HZA review team, conducting case record reviews to assess the accuracy of the data reported by the counties in their AFCARS files. He assisted with development of an improvement plan to help counties correct their data files and conform to policy in producing data for future submissions.

As ad hoc data requests are received from OCYF, Mr. Landis performs a series of analyses, largely using MS Access, responding to state and county data needs. The analyses he performs are well documented for replication by other staff members as well as for future requests which are similar in nature.

Mr. Landis has approximately seven years of experience with UNIX and five years with Notepad++.

From PA OCYF Data Analysis Re-Bid – May 2012

Doug Landis, B.S. Data Analyst Doug Landis has worked on OCYF data analysis since the beginning of HZA’s assumption of that work. This has included documentation of the data sources used to 5 produce statewide reports like the agency’s Annual Report on Child Abuse and data files such as AFCARS. He has worked closely with OCYF in the assembly of the statewide AFCARS files for years, decrypting the county AFCARS file submissions, identifying and analyzing data inconsistencies and possible penalties, producing the Data Quality and Penalty Calculation reports, transferring the data to a remote location and communicating results to the counties. Mr. Landis has also documented all these steps in an AFCARS Submission Procedure manual, at one point developing a Software Requirement Specification Documentation guide of all fields associated with the AFCARS system. His experience and knowledge have been invaluable over the past two months as HZA assumed greater responsibility for the AFCARS production cycle.

Because of his familiarity with the data integrity issues, Mr. Landis served as a member of an HZA review team, conducting case record reviews to assess the accuracy of the data reported by the counties in their AFCARS files. He assisted with development of an improvement plan to help counties correct their data files and conform to policy in producing data for future submissions.

As ad hoc data requests are received from OCYF, Mr. Landis performs a series of analyses, largely using MS Access, responding to state and county data needs. The analyses he performs are well documented for replication by other staff members as well as for future requests which are similar in nature.

Mr. Landis has approximately seven years of experience with UNIX and five years with Notepad++.

From NJ Production of Longitudinal Data Analysis and Reporting Proposal – April 2012

Doug Landis, Data Analyst Mr. Landis works under Mr. Zacks’ supervision to support the data needs of the Pennsylvania Department of Public Welfare’s Office of Children, Youth and Family Services. In his 12-year tenure at HZA, this work has included assisting the state agency in creating the AFCARS files for submission to the federal government, responding to ad hoc data requests and a variety of training assignments.

6 Technical Assistance, Needs Based Planning and Budgeting and CFSR Support Pennsylvania Office of Children Youth and Families (OCYF) 2002 – Present

One of Mr. Landis’ primary tasks is to work with OCYF in the assembly of the statewide AFCARS files, decrypting the county AFCARS file submissions, identifying and analyzing data inconsistencies and possible penalties, producing the Data Quality and Penalty Calculation reports, transferring the data to a remote location and communicating results to the counties. Mr. Landis also documents all steps involved in this process in an AFCARS Submission Procedure manual, at one point developing a Software Requirement Specification Documentation guide of all fields associated with the AFCARS system. Mr. Landis’ work on this project has been sufficiently successful that he will soon be taking a lead role in production of the statewide AFCARS file with HZA being contracted to complete all of that work on behalf of OCYF.

Based on his understanding of the data integrity issues identified through validation of the county AFCARS files, Mr. Landis also served as a member of a special HZA review team, conducting case record reviews to assess the accuracy of the data reported by the counties in their AFCARS files. He assisted with the development of an improvement plan to help counties correct their data files and conform to policy in producing data for future submissions, such as how to count number of placement settings.

7 NEEDS ASSESSMENT

From Iowa Alternative Assessment 2% Student Data Entry Proposal – 2009

Doug Landis, B.S., Testing Specialist Doug Landis, who is based in HZA’s Pennsylvania office, will focus on the testing phase of this project, working on the Quality Assurance team. He serves as the lead tester for the development of enhancements to the ChildNet-PA case management and reporting system, developing detailed testing scripts that are used by all of HZA’s testing teams. The testing scripts are used to evaluate the ease of navigation, integrity of data input and accuracy of reporting. Mr. Landis conducts and oversees detailed and comprehensive testing to ensure that the firm’s security applications meet client standards.

Mr. Landis is also involved in producing reports for the Pennsylvania child welfare system. He has worked on the development and detailed documentation of system requirements for the agency’s Annual Report on Child Abuse and for various state- mandated reports the local Children and Youth agencies are responsible for producing on a quarterly or semi-annual basis. Each element of the report was documented as to its purpose, content and validation criteria. In addition, he is a key player in HZA’s semi- annual production of structured data packages for each of the 67 counties in Pennsylvania, ensuring that the information is accurate and consistent.

Mr. Landis has worked closely with the Pennsylvania Office of Children, Youth and Families in the assembly of the statewide AFCARS files. On a semi-annual basis, Mr. Landis decrypts the county AFCARS file submissions, identifies and analyzes data inconsistencies and possible penalties, produces the Data Quality and Penalty Calculation reports, transfers the data to a remote location and communicates results to the counties. Mr. Landis has documented all steps involved in this process in an AFCARS Submission Procedure manual and developed a Software Requirement Specification Documentation Guide to provide a detailed description of all fields associated with the AFCARS system.

From Georgia Foster Care Needs Assessment Proposal – 2006

Doug Landis, B.S., Research Assistant Mr. Landis has been extensively involved in the development of system requirements for the Department of Public Welfare’s Annual Report on Child Abuse, Adoption and Foster Care Automated Reporting System (AFCARS) and various state reporting forms which the Office of Children, Youth and Families (OCYF) and local Children and Youth Services agencies are responsible for producing on a quarterly or semi-annual basis. Mr. Landis documented each element of the reports, noting the element’s purpose, content and validation criteria.

Mr. Landis also worked closely with OCYF in the assembly of the statewide AFCARS files. On a semi-annual basis, Mr. Landis decrypted the county AFCARS file 8 submissions, identified and analyzed data inconsistencies and possible penalties, produced the Data Quality and Penalty Calculation reports, transferred the data to a remote location and communicated results to the counties. Mr. Landis documented all steps involved in this process in an AFCARS Submission Procedure manual and developed a Software Requirement Specification Documentation guide to provide a detailed description of all fields associated with the AFCARS system.

Based on the data integrity issues identified through the validation of the county AFCARS files which are used to create a statewide file, Mr. Landis served as a member of HZA’s review team in which case record reviews were conducted to assess the accuracy of the data reported by the counties in their AFCARS files. He assisted with development of an improvement plan to assist counties in correcting their data files and policies applied to produce data for future submissions, such as how to count number of placement settings.

9 PERFORMANCE EVALUATION/OUTCOME MEASUREMENT

From Pennsylvania Data Collection, Reporting and Outcomes Project Proposal – July 2010

Doug Landis, B.S., Training Lead Doug Landis has been extensively involved in supporting the informational needs of the Pennsylvania Department of Public Welfare’s Office of Children, Youth and Family Services since joining the firm in 2000. Working from the Harrisburg, Pennsylvania office, Mr. Landis first served as a trainer during the implementation of the Commonwealth’s statewide child welfare information system, PACWIS. He later served as one of the firm’s lead trainers during the roll-out of ChildNet-PA. Mr. Landis develops training materials, reference guides and crib sheets as enhancements are made to the case management system, including a computerized training version using Captivate to illustrate how users will navigate through the system as new features are added.

He has been responsible for the comprehensive documentation of data sources used to produce statewide reports including the agency’s Annual Report on Child Abuse and AFCARS. He works closely with OCYF in the assembly of the statewide AFCARS files, decrypting the county AFCARS file submissions, identifying and analyzing data inconsistencies and possible penalties, producing the Data Quality and Penalty Calculation reports, transferring the data to a remote location and communicating results to the counties. Mr. Landis documented all steps involved in this process in an AFCARS Submission Procedure manual and developed a Software Requirement Specification Documentation guide to provide a detailed description of all fields associated with the AFCARS system.

Based on the data integrity issues identified through the validation of the county AFCARS files which are used to create a statewide file, Mr. Landis served as a member of HZA’s review team in which case record reviews were conducted to assess the accuracy of the data reported by the counties in their AFCARS files. He assisted with development of an improvement plan to assist counties in correcting their data files and policies applied to produce data for future submissions, such as how to count number of placement settings. Mr. Landis is also one of the key members of the team responsible for responding to ad hoc data requests from OCYF in which data from AFCARS files are used to measure population demographics and performance outcomes.

Mr. Landis is also a member of HZA’s system development team for ChildNet-PA. As enhancements are developed for this case management tracking system, he conducts extensive functionality tests on the system. He writes detailed test case scenarios for both general protective and child protective cases with various allegations and provides feedback reports and suggestions for enhancements to the development team. He currently serves as a member of the NYTD web-based development team for both Pennsylvania and Iowa, creating screen mock-ups, writing pop-up help narratives for each question as well as test scripts, and documenting the structure, business logic and navigation of the system.

10 Mr. Landis obtained his bachelor’s degree from Lebanon Valley College in Annville, Pennsylvania, in 1978. Prior to joining HZA, Mr. Landis worked at Hershey Chocolate. As a Training Coordinator, Mr. Landis developed and implemented a computer-based training program.

From NYTD Baseline and Follow-up Population Data Collection Proposal – March 2010

Doug Landis, B.S., Research Associate Doug Landis has been extensively involved in supporting the informational needs of the Pennsylvania Department of Public Welfare’s Office of Children, Youth and Family Services. Mr. Landis documented the data sources used to produce statewide reports including the agency’s Annual Report on Child Abuse and AFCARS. He works closely with OCYF in the assembly of the statewide AFCARS files, decrypting the county AFCARS file submissions, identifying and analyzing data inconsistencies and possible penalties, producing the Data Quality and Penalty Calculation reports, transferring the data to a remote location and communicating results to the counties. Mr. Landis documented all steps involved in this process in an AFCARS Submission Procedure manual and developed a Software Requirement Specification Documentation guide to provide a detailed description of all fields associated with the AFCARS system.

Based on the data integrity issues identified through the validation of the county AFCARS files which are used to create a statewide file, Mr. Landis served as a member of HZA’s review team in which case record reviews were conducted to assess the accuracy of the data reported by the counties in their AFCARS files. He assisted with development of an improvement plan to assist counties in correcting their data files and policies applied to produce data for future submissions, such as how to count number of placement settings. Mr. Landis is also one of the integral members of the team responsible for responding to ad hoc data requests from OCYF in which data from AFCARS files are used to measure population demographics and performance outcomes.

Mr. Landis is also a member of HZA’s system development team for ChildNet-PA. As enhancements are developed for this case management tracking system, in use by eleven counties across the Commonwealth, he conducts extensive functionality tests on the system. He writes detailed test case scenarios for both general protective and child protective cases with various allegations and provides feedback reports and suggestions for enhancements to the development team. Mr. Landis also provides training to local county personnel as they use the ChildNet-PA system, writing training and reference guides. He currently serves as a member of the NYTD web-based development team for Pennsylvania, creating screen mock-ups, writing pop-up help narratives for each question as well as test scripts, and documenting the structure, business logic and navigation of the system.

11 Mr. Landis obtained his bachelor’s degree in Music Education from Lebanon Valley College in Annville, Pennsylvania, in 1978. Prior to joining HZA, Mr. Landis worked at Hershey Chocolate. As a Training Coordinator, Mr. Landis developed and implemented a computer-based training program.

From Pennsylvania OCYF Proposal – 2006

Doug Landis, B.S., Data Analyst Mr. Landis has been extensively involved in the development of system requirements for the Department of Public Welfare’s Annual Report on Child Abuse, Adoption and Foster Care Automated Reporting System (AFCARS) and various state reporting forms which OCYF and local Children and Youth Services agencies are responsible for producing on a quarterly or semi-annual basis. Each element of the reports was documented as to its purpose, content and validation criteria.

Mr. Landis has worked closely with OCYF in the assembly of the statewide AFCARS files. On a semi-annual basis, Mr. Landis decrypted the county AFCARS file submissions, identified and analyzed data inconsistencies and possible penalties, produced the Data Quality and Penalty Calculation reports, transferred the data to a remote location and communicated results to the counties. Mr. Landis documented all steps involved in this process in an AFCARS Submission Procedure manual and developed a Software Requirement Specification Documentation guide to provide a detailed description of all fields associated with the AFCARS system.

Based on the data integrity issues identified through the validation of the county AFCARS files which are used to create a statewide file, Mr. Landis served as a member of HZA’s review team in which case record reviews were conducted to assess the accuracy of the data reported by the counties in their AFCARS files. He assisted with development of an improvement plan to assist counties in correcting their data files and policies applied to produce data for future submissions, such as how to count number of placement settings.

In addition to these tasks, which were conducted primarily on-site at OCYF, Mr. Landis has assisted Mr. Zacks in producing many of HZA’s responses to requests for ad hoc data. Using his knowledge and expertise with the AFCARS files, Mr. Landis has been able to produce a number of the requested products with minimal assistance. Mr. Landis will be devoted to the OCYF data analysis project full time.

12 PROGRAM DESIGN

From Ohio Victim of Crime Data Entry and Reporting System Proposal – February 2010

Doug Landis, B.S., Testing Specialist Doug Landis, who is based in HZA’s Pennsylvania office, will focus on the testing phase of this project, working on the Quality Assurance team. He serves as the lead tester for the development of enhancements to the ChildNet-PA case management and reporting system, developing detailed testing scripts that are used by all of HZA’s testing teams. The testing scripts are used to evaluate the ease of navigation, integrity of data input and accuracy of reporting. Mr. Landis conducts and oversees detailed and comprehensive testing to ensure that the firm’s security applications meet client standards. Mr. Landis is also involved in producing reports for the Pennsylvania child welfare system. He has worked on the development and detailed documentation of system requirements for the agency’s Annual Report on Child Abuse and for various state- mandated reports the county children and youth agencies are responsible for producing on a quarterly or semi-annual basis. Each element of the report was documented as to its purpose, content and validation criteria. In addition, he is a key player in HZA’s semi-annual production of structured data packages for each of the 67 counties in Pennsylvania, ensuring that the information is accurate and consistent.

Mr. Landis has worked closely with the Pennsylvania Office of Children, Youth and Families in the assembly of the statewide AFCARS files. On a semi-annual basis, Mr. Landis decrypts the county AFCARS file submissions, identifies and analyzes data inconsistencies and possible penalties, produces the Data Quality and Penalty Calculation reports, transfers the data to a remote location and communicates results to the counties. Mr. Landis has documented all steps involved in this process in an AFCARS Submission Procedure manual and developed a Software Requirement Specification Documentation Guide to provide a detailed description of all fields associated with the AFCARS system.

13 PROGRAM EVALUATION

From New York State Performance Plan Parent Survey Proposal – 2009

Doug Landis, B.S. Mr. Landis has been extensively involved in the development of system requirements for the Department of Public Welfare’s Annual Report on Child Abuse, Adoption and Foster Care Automated Reporting System (AFCARS) and various state reporting forms which the Office of Children, Youth and Families (OCYF) and local Children and Youth Services agencies are responsible for producing on a quarterly or semi-annual basis. Each element of the reports was documented as to its purpose, content and validation criteria. Mr. Landis has worked closely with OCYF in the assembly of the statewide AFCARS files. On a semi-annual basis, Mr. Landis decrypted the county AFCARS file submissions, identified and analyzed data inconsistencies and possible penalties, produced the Data Quality and Penalty Calculation reports, transferred the data to a remote location and communicated results to the counties. Mr. Landis documented all steps involved in this process in an AFCARS Submission Procedure manual and developed a Software Requirement Specification Documentation guide to provide a detailed description of all fields associated with the AFCARS system. Given his past experience, Mr. Landis is being asked to resume his supportive role as the statewide AFCARS files are produced from individual county files. Based on the data integrity issues identified through the validation of the county AFCARS files which are used to create a statewide file, Mr. Landis served as a member of HZA’s review team in which case record reviews were conducted to assess the accuracy of the data reported by the counties in their AFCARS files. He assisted with development of an improvement plan to assist counties in correcting their data files and policies applied to produce data for future submissions, such as how to count number of placement settings. He serves as a liaison to state government on the AFCARS file creation and spends a good deal of his time at the state office when federal submissions are due. Mr. Landis has a degree in education from Lebanon Valley College in Annville, Pennsylvania.

From Rhode Island DCYF Evaluation Proposal

Doug Landis, B.S. Mr. Landis joined HZA in 2000 to serve as a trainer for the Office of Children, Youth and Families’ PACWIS, the state’s former SACWIS system. His role has expanded since that time to include responsibility for the conduct of vigorous testing and training of several larger computer software projects and development of user requirements for various systems and management reporting tools.

While serving as a software tester of PACWIS, Mr. Landis worked with an ultimate goal of aiding in the creation of a user-friendly, and error free system. To accomplish this goal, Mr. Landis developed test scenarios to uncover errors, wrote system requirements, and conducted total system tests to check for overall functionality and regression of new PACWIS versions. He routinely provided testing analysis reports and

14 feedback to the development team. As the system was deployed, Mr. Landis traveled to many of the 67 counties across the state of Pennsylvania to provide training to local county personnel in the use of the automated system.

In 2002, Mr. Landis joined the ChildNet-PA development team. Performing similar duties as he did for the PACWIS project, Mr. Landis conducted extensive functionality tests on the system. He wrote detailed test case scenarios for both general protective and child protective cases with various allegations and provided feedback reports and suggestions for enhancements to the development team. Mr. Landis also provided training to local county personnel as they transitioned from their interim solutions to the new ChildNet-PA system. He continues to serve in this capacity as further stages of the system are developed and released to the core set of users.

Most recently, Mr. Landis was involved in the effort to help the Ohio Department of Job and Family Services continue to increase the number of adoptions of children in public custody. Mr. Landis has conducted quality control reviews of tables and related data used for reporting purposes.

For the Alaska’s Statewide Workload Study, Mr. Landis participated in the conduct of the random moment survey of child welfare workers involved in intake, investigation, case management of in-home and foster care services, and foster care licensing to measure the time it takes to work on a case in a quality manner and the time workers have available to devote to case practice.

Prior to joining HZA, Mr. Landis gained extensive training experience at Hershey Chocolate, located in Hershey, Pennsylvania. As a Training Coordinator, Mr. Landis developed and implemented a computer-based training program. For this program, he was required to completely design and implement training materials, as well as analyze potential training outcomes and goals. Mr. Landis also incorporated workflow processes into his training and designed his trainings to clearly define jobs and tasks. This applied the focus onto the target audience of each job.

Mr. Landis obtained his bachelor’s degree in Music Education from Lebanon Valley College in Annville, Pennsylvania, in 1978.

Work of Direct Relevance to DCYF

Mr. Landis has worked closely with the Office of Children, Youth and Families in the assembly of the statewide AFCARS files. On a semi-annual basis, Mr. Landis decrypted the county AFCARS file submissions, identified and analyzed data inconsistencies and possible penalties, produced the Data Quality and Penalty Calculation reports, transferred the data to a remote location and communicated results to the counties. Mr. Landis documented all steps involved in this process in an AFCARS Submission Procedure manual and developed a Software Requirement Specification Documentation guide to provide a detailed description of all fields associated with the AFCARS system.

15 Based on the data integrity issues identified through the validation of the county AFCARS files which are used to create a statewide file, Mr. Landis served as a member of HZA’s review team in which case record reviews were conducted to assess the accuracy of the data reported by the counties in their AFCARS files. He assisted with development of an improvement plan to assist counties in correcting their data files and policies applied to produce data for future submissions, such as how to count number of placement settings. This work will be relevant to Rhode Island’s Federal Child Welfare Outcome Reports and Program Improvement Plan monitoring.

Mr. Landis has been extensively involved in the development of system requirements for the Department of Public Welfare’s Annual Report on Child Abuse, Adoption and Foster Care Automated Reporting System (AFCARS) and various state reporting forms which the Office of Children, Youth and Services and local Children and Youth Services agencies are responsible for producing on a quarterly or semi-annual basis. Each element of the reports was documented as to its purpose, content and validation criteria.

16 WORKLOAD STUDY

From Oklahoma APS Workload Study Proposal – August 2014

Trainer, Doug Landis, B.S.

As HZA’s Trainer, Doug Landis develops scripts and produces training curricula in support of HZA’s software tools and studies. He uses various tools including Adobe Captivate. Some projects require him to record programs which are posted on line for the users to access at their leisure. He presents information both through webinars, video and in person. He also supports the data needs of the Pennsylvania Department of Public Welfare’s Office of Children, Youth and Family Services (OCYF). He documents the data sources used to produce statewide reports including the agency’s Annual Report on Child Abuse and Adoption and Foster Care Analysis Reporting System (AFCARS). He works closely with OCYF in the assembly of the statewide AFCARS files, decrypting the county AFCARS file submissions, identifying and analyzing data inconsistencies and possible penalties, producing the Data Quality and Penalty Calculation reports, transferring the data to a remote location and communicating results to the counties. Mr. Landis tests HZA’s software such as ChildNet-PA enhancements and various web-based systems and writes detailed test case scenarios for others to use in testing.

Prior to joining HZA, Mr. Landis gained extensive experience in training and process mapping at Hershey Chocolate, located in Hershey, Pennsylvania. As a Training Coordinator, Mr. Landis developed and implemented all facets of a computer-based training program. He incorporated workflow processes into his training modules and designed them to clearly define jobs and tasks, tailoring their focus to the target audience of each job category. Mr. Landis obtained his bachelor’s degree in Music Education from Lebanon Valley College in Annville, Pennsylvania.

For this project he will develop training materials and user manuals and conduct webinars.

From Westchester NY Child Welfare Workload Study – 2006

Doug Landis, B.S., Research Assistant Mr. Landis spends most of his time working to produce data for the Pennsylvania child welfare system. He has worked on the development of system requirements for the agency’s Annual Report on Child Abuse and for various state-mandated reports the local Children and Youth agencies are responsible for producing on a quarterly or semi- annual basis. Each element of the report was documented as to its purpose, content and validation criteria. In addition, he is a key player in HZA’s semi-annual production of structured data packages for each of the 67 counties in Pennsylvania, ensuring that the information is accurate and consistent.

17 Mr. Landis has worked closely with the Office of Children, Youth and Families in the assembly of the statewide AFCARS files. On a semi-annual basis, Mr. Landis decrypted the county AFCARS file submissions, identified and analyzed data inconsistencies and possible penalties, produced the Data Quality and Penalty Calculation reports, transferred the data to a remote location and communicated results to the counties. Mr. Landis documented all steps involved in this process in an AFCARS Submission Procedure manual and developed a Software Requirement Specification Documentation guide to provide a detailed description of all fields associated with the AFCARS system.

Mr. Landis has provided training to caseworkers across the state of Pennsylvania in the use of two different child welfare case tracking systems. In addition, he has participated in HZA’s review of the New Jersey State Central Registry, listening to calls of suspected child abuse and neglect and recording information regarding the quality of the screener’s work in taking and classifying the calls.

18 TIME STUDY

From Maine Random Moment Time Study Proposal – September 2015

Doug Landis, B.S., Research Associate Doug Landis has been extensively involved in supporting the informational needs of several of HZA’s clients, most notably Pennsylvania Department of Human Services' Office of Children, Youth and Families and Colorado DHS. Working from Pennsylvania, Mr. Landis was an integral member of the testing team used to validate the navigation, data integrity and regression modeling of the RMTS currently in use by Colorado’s social services and Division of Youth Corrections staff. He developed a computerized training application, using Adobe Captivate, to demonstrate how coordinators identify staff who will participate in the surveys, tailoring their information to ensure samples are drawn from representative work schedules; and users respond to the surveys. Mr. Landis wrote the training script, inserted screen shots of the system and narrated the training video. He will provide similar services for Maine’s OCFS.

From Virginia DBHDS Random Moment Time Study Proposal – April 2015

Doug Landis, B.S., Research Associate

Doug Landis has been extensively involved in supporting the informational needs of the Pennsylvania Department of Public Welfare’s Office of Children, Youth and Families since joining the firm in 2000. When he first joined HZA, Mr. Landis served as a trainer during the implementation of the Commonwealth’s statewide child information system, PACWIS. He later served as one of the firm’s lead trainers during the roll-out of Child- Net PA to counties when use of PACWIS was discontinued. Mr. Landis assisted in developing training materials, reference guides and crib sheets.

Mr. Landis was an integral member of the testing team used to validate the navigation, data integrity and regression modeling of the RMTS currently in use by Colorado’s social services and Division of Youth Corrections staff. He developed a computerized training application, using Captivate, to illustrate how coordinators identify staff who will participate in the surveys, tailoring their information to ensure samples are drawn from representative work schedules, and users respond to the surveys. Mr. Landis wrote the training script, inserted screen shots of the system and narrated the training video.

As a member of the National Youth in Transition Database web-based development team for Pennsylvania and Iowa, Mr. Landis created screen mock-ups, wrote pop-up help narratives for the outcome survey questions and developed a training curriculum. He has been responsible for documenting the structure, business logic and navigation of the system. Currently, Mr. Landis works with county representatives to ensure outcome survey responses are completed timely and service data are collected for federal reporting.

19 Prior to joining HZA, Mr. Landis gained extensive experience in training and process mapping at Hershey Chocolate, located in Hershey, Pennsylvania. As a Training Coordinator, Mr. Landis developed and implemented all facets of a computer-based training program. He incorporated workflow processes into his training modules and designed them to clearly define jobs and tasks, tailoring their focus to the target audience of each job category.

From Kansas DOC RMS Proposal – September 2014

Doug Landis, Training Development

Doug Landis has been extensively involved in supporting the informational needs of the Pennsylvania Department of Public Welfare’s Office of Children, Youth and Family Services (OCYF) since joining the firm in 2000. Working from the Harrisburg, Pennsylvania office, Mr. Landis will develop training modules to ensure staff, regardless of role, are prepared to use ARMARS.

When he first joined HZA, Mr. Landis served as a trainer during the implementation of the Commonwealth’s statewide child welfare information system, PACWIS. He later served as one of the firm’s lead trainers during the roll-out of ChildNet-PA to counties when use of PACWIS was discontinued. Mr. Landis assisted in developing training materials, reference guides and crib sheets. He has also been instrumental in testing the ChildNet-PA system, including its enhancements. Mr. Landis wrote detailed test case scenarios for child protective and foster care cases, and provided valuable suggestions for improvement to the development team for implementation. As a member of the National Youth in Transition Database web-based development team for Pennsylvania and Iowa, Mr. Landis created screen mock-ups, wrote pop-up help narratives for the outcome survey questions and developed a training curriculum. He has been responsible for documenting the structure, business logic and navigation of the system. Currently, Mr. Landis works with county representatives to ensure outcome survey responses are completed timely and service data are collected for federal reporting.

Mr. Landis was an integral member of the testing team used to validate the navigation, data integrity and regression modeling of the RMTS currently in use by Colorado’s social services and Division of Youth Corrections staff. He developed a computerized training application, using Captivate, to illustrate how coordinators identify staff who will participate in the surveys, tailor their information to ensure samples are drawn from representative work schedules, and users respond to the surveys. Mr. Landis wrote the training script, inserted screen shots of the system and narrated the training video.

Prior to joining HZA, Mr. Landis gained extensive experience in training and process mapping at Hershey Chocolate, located in Hershey, Pennsylvania. As a Training Coordinator, Mr. Landis developed and implemented all facets of a computer-based

20 training program. He incorporated workflow processes into his training modules and designed them to clearly define jobs and tasks, tailoring their focus to the target audience of each job category.

From Colorado Web-Based Email Random Moment Time Study System and Services Proposal – March 2013

Doug Landis, B.S., Training Lead and Quality Assurance

Doug Landis has been extensively involved in supporting the informational needs of the Pennsylvania Department of Public Welfare’s Office of Children, Youth and Family Services (OCYF) since joining the firm in 2000. Working from the Harrisburg, Pennsylvania office, Mr. Landis will fulfill the training and quality assurance roles required for Colorado.

When he first joined HZA, Mr. Landis served as a trainer during the implementation of the Commonwealth’s statewide child welfare information system, PACWIS. He later served as one of the firm’s lead trainers during the roll-out of ChildNet-PA to counties when use of PACWIS was discontinued. Mr. Landis assisted in developing training materials, reference guides and crib sheets. He has also been instrumental in testing the ChildNet-PA system, including its enhancements. Mr. Landis wrote detailed test case scenarios for child protective and foster care cases, and provided valuable suggestions for improvement to the development team for implementation.

Mr. Landis was an integral member of the testing team used to validate the navigation, data integrity and regression modeling of the RMS currently in use by Colorado’s Child Placement Agencies. He developed a computerized training application, using Captivate, to illustrate how users respond to the surveys. Mr. Landis wrote the training script, inserted screen shots of the system and narrated the training video.

21 CASE MANAGEMENT SYSTEM From Mississippi Families As Allies Software Development Proposal – October 2015

Doug Landis, B.S., Training Lead and Quality Assurance

Doug Landis has been extensively involved in supporting the informational needs of the Pennsylvania Department of Public Welfare’s Office of Children, Youth and Family Services (OCYF) since joining the firm in 2000. Working from the Harrisburg, Pennsylvania office, Mr. Landis will fulfill the training and quality assurance roles required for FAA

When he first joined HZA, Mr. Landis served as a trainer during the implementation of the Commonwealth’s statewide child welfare information system, PACWIS. He later served as one of the firm’s lead trainers during the roll-out of ChildNet-PA to counties when use of PACWIS was discontinued. Mr. Landis assisted in developing training materials, reference guides and crib sheets. He has also been instrumental in testing the ChildNet-PA system, including its enhancements. Mr. Landis wrote detailed test case scenarios for child protective and foster care cases, and provided valuable suggestions for improvement to the development team for implementation.

Mr. Landis was an integral member of the testing team used to validate the navigation, data integrity and regression modeling of the RMS currently in use by Colorado’s Child Placement Agencies. He developed a computerized training application, using Captivate, to illustrate how users respond to the surveys. Mr. Landis wrote the training script, inserted screen shots of the system and narrated the training video.

From West Virginia Web-based Home Visitation Data Collection System Technical Proposal – July 2013 Doug Landis, Training and User’s Guide Development

22 Doug Landis has been extensively involved in supporting the informational needs of the Pennsylvania Department of Public Welfare’s Office of Children, Youth and Family Services (OCYF) since joining the firm in 2000. Working from the Harrisburg, Pennsylvania office, Mr. Landis will lead the development of automated training applications and assist with the development the User’s Guides for this project. Early in his tenure with HZA, Mr. Landis served as a trainer during the implementation of Pennsylvania’s statewide child welfare information system, PACWIS. He later served as one of the firm’s lead trainers during the roll-out of ChildNet-PA to counties when use of PACWIS was discontinued. Mr. Landis helped develop training materials and reference guides for ChildNet-PA, and has been instrumental in testing the system, including its enhancements, and documenting these changes in related materials. Mr. Landis also wrote detailed test case scenarios for child protective and foster care cases, and provided valuable suggestions for improvement to the development team for implementation.

As a member of the National Youth in Transition Database web-based development team for Pennsylvania and Iowa, Mr. Landis developed a training curriculum and has been responsible for documenting the structure, business logic and navigation of the system. Currently, Mr. Landis works with county representatives to ensure outcome survey responses are completed on time and service data are collected for federal reporting. Mr. Landis was also an integral member of the testing team used to validate the navigation, data integrity and regression modeling of the Random Moment Survey currently in use by Colorado’s Child Placement Agencies. He developed a computerized training application, using Captivate, to illustrate how users respond to the surveys. Mr. Landis wrote the training script, inserted screen shots of the system and narrated the training video. He will be developing similar training materials for the HZA’s ARMARSTM.

23 REFERENCES

Reference Utilized Susan Stockwell 1. NJ Longitudinal Data Analysis Child Welfare IT System Project Manager Pennsylvania Office of Children, Youth & Families Bureau of Policy, Programs & Operations 625 Forster Street Harrisburg, PA 17105 (717) 772-6902 [email protected]