Primrose Hospice

Job Description

Title:- Administrator, RACE team/Primrose at Home

Hours:- 22½ per week

Nature of Post:- Fixed term contract, 6 months

Reports to:- Primrose at Home Team Leader

Responsible to:- Nurse Manager

Summary of Service

The Rapid Access to Carers at the end of life (RACE) service aims to provide a rapid response Hospice at Home night service for Worcestershire to prevent hospital admission or to expedite same day hospital discharge for patients at the end of life when all other appropriate sources of support are unavailable. Carers will be on call as per a planned rota, and able to respond to a request for care at any time of the night, although it is anticipated that most shifts will have been pre-arranged during the day. Requests for shifts at home will be generated by a District Nurse who will have completed a risk assessment of the patient and home environment. The service will provide care until an alternative care package is arranged, up to a maximum of 48 hours. Carers will be employed by each of the three Worcestershire Hospices to complement their individual Hospice at Home services.

The service is to be coordinated for the county during working hours by means of a single point of access based at Primrose Hospice. Out of hours it will be coordinated by the Out of Hours Service with all referrals to be risk-assessed by the night District Nurses.

Summary of Role:

 As a member of the administrative team at Primrose Hospice the postholder will assist the Primrose at Home Team Leader in coordinating a 6 month pilot of the RACE service as set out above  The postholder will be required to coordinate requests for shifts for patients across the county, and will also be required to set up systems for capturing activity data and to support evaluation of the success or otherwise of the project

1. Main duties

 To act as a single source of access for urgent end of life care for Worcestershire patients during working hours

 To receive and coordinate requests for care, ensuring that referral criteria has been met and all other sources of support, including the Hospice at Home Services based at KEMP, Primrose and St Richard’s Hospice are unavailable

RACE Administrator July 2010 1  To develop appropriate links and networks with other home care providers so that care can be arranged with the minimum of worry for the patient and/or family

 To verify that a risk assessment and care plan has been completed and that sufficient information is available to enable the Carer to attend and provide safe care to the patient and/or family

 To liaise with patients,carers and Health Care Professionals, demonstrating excellent communication skills and appropriate sensitivity to the patient/family group supported by the Hospice

 To maintain and update the rota of RACE availability for out of hours services

 To set up systems for capturing activity data and for the evaluation of the project

 To input data onto the palliative care electronic notes system (SystmOne) as required, including registering patients and entering written records of telephone and other contacts

 To coordinate induction and training sessions for RACE carers from all three Hospices

2. General

 To take minutes for all meetings within and outside of the Hospice relating to RACE service and Primrose at Home, maintaining strict confidentiality at all times

 To produce leaflets/fliers/newsletters as required for the service

 Organising events and meetings relating to the service

3 Personal Education and Development

 Be aware of up to date information relevant to own role within the Hospice. Keep up to date with new technology

 Attend appropriate courses to maintain own skills and expertise

 Attend in-house training sessions on aspects of Health and Safety and other issues relevant to role

Confidentiality

Employees are expected to abide by strict rules of confidentiality at all times

This job description is not exhaustive and may be subject to amendment at annual IPR by agreement between post holder and manager

RACE Administrator July 2010 2 Post Holder…………………………..Date…………………………..

Manager……………………………...Date…………………………

RACE Administrator July 2010 3