Les Vaux Housing Trust Newsletter

LES VAUX HOUSING TRUST NEWSLETTER

DECEMBER 2012

This is the twenty fifth of an occasional newsletter prepared and distributed by Voisin-Hunter Limited on behalf of the members of Les Vaux Housing Trust.

5.30pm. Our Telephone number is 507777 and e-mail is [email protected].

Emergency Numbers From all of us at Les Vaux Housing Trust and Voisin Hunter Ltd, we would like to If you have a maintenance emergency out of office hours you should call 507777. wish all of our tenants a Merry Please do not contact contractors direct. Christmas and Happy New Year! We hope that over the festive period all Les Vaux Housing Trust – Tenants’ tenants have an enjoyable and relaxing Meeting – Thursday 24 th January 2013 at holiday and whilst we appreciate that 5pm (date maybe subject to change) celebrations will be in order, we hope that tenants will still show Please note that the Les Vaux Trust consideration for their neighbours with members are due to meet again in January regard to noise levels. and would like to invite each estate representative to attend the meeting. Voisin Hunter Limited – Your Contact Please note the above date is provisional Details and may be subject to change so please do call our office to confirm that you would Nikita Hall & Louise Hughes are your like to attend and once the date is primary contacts. Please see who manages finalised we will confirm this to you. your estate below: If you are not an estate representative but Louise Hughes: Troy Court, Vale Court, would like to have a particular item or issue Valley Court, Berry House, John Le Fondre raised at the meeting on your behalf please Court, David Moon House, Westview, contact the office or your estate Landscape Grove. representative. Please see below who the Nikita Hall: Perquage Court, Leonard estate representative is for your estate: Norman Close, Clos Lempriere, 6/7 St. Saviours Crescent, Jardin de Haut. Berry House: No Representative Clos Lempriere: Mrs Tracy-Anne Cripps (no. If they are not around please feel free to 23) leave a message with another of their David Moon House: Mrs Margaret East colleagues in the office. If you wish to (Flat 3) speak with your property manager Jardin de Haut: Mr John Ebden (no. 10) regarding a specific matter please do make John Le Fondré Court: No Representative an appointment before calling into the Landscape Grove: Mrs Robins (1 office as we cannot guarantee that your Kenilworth) property manager will be available. Perquage Court: No representative 6-7 St Saviours Cres.: No representative Our offices are situated at One Esplanade Troy Court: Mrs A Gordinho (Flat 52) and opposite the Pomme D’or Hotel. Office Mrs B Skinner (Flat 34) opening hours are Monday – Friday 8am – Vale Court: Mrs K Surrey (Flat 6) Valley Court: No representative Westview: No representative items at La Collette & Bellozane. It is unfair to expect the Trust to carry the costs of Noise Complaints disposing of these items. We receive complaints on a regular basis concerning noisy neighbours. The Condensation Environmental Health website gives the following advice: In cold weather many of us suffer from condensation, which is often mistaken for What to do if you are being affected by a damp. Damp occurs when water gets nuisance through from the outside or from a leaking  approach the person causing the pipe. Condensation which often appears in nuisance and explain the problem the form of mould spores on the walls is politely down to built up moisture in the air inside the flat due to poor ventilation. This often  write to the person explaining the occurs in winter when the building is cold effect the nuisance is having on and windows are opened less meaning that you and make reference to any the moist air cannot escape. Below are a past conversations or agreements. few simple ways to help in reducing the Keep copies of all correspondence. build up, it should be remembered that it is Keep a diary of dates and times of easier to treat the cause rather than the any nuisance effects.  if the nuisance continues contact 1. Install a dehumidifier. the Environmental 2. Keep your flat warm – this will cut Health Department on 443712 or down condensation as moisture via email on does not condense in warm air. [email protected] 3. Leaving trickle vents / windows open. It is important that you follow these steps 4. After cooking or showering close in order for your Landlord to be able to adjoining doors and open the take action against noisy neighbours – window to stop the air circulating without proof of a nuisance it makes it to other rooms. difficult for your Landlord to take any 5. Leave windows open when drying action. We would advise that if you are your clothes as the moisture from unable to resolve the situation with your the wet clothes has to go neighbour and you have to resort to somewhere. contacting the Environmental Health 6. Try to make sure that all rooms are Department that you also contact our at least partially heated. office to advise of the situation and that we Condensation most often occurs in are kept aware of any further disturbances. unheated bedrooms. It is better to If the noise disturbance is that of suspected have a small amount of heat for a domestic violence or is of a violent nature long period than a lot of heat for a directed towards yourself or other tenants short time. we would urge you to call the Police and then call our office with the Police Incident If you do find mould forming, clean the Number. affected areas immediately with a solution of household bleach. Christmas Trees Wooden / Laminate flooring After Christmas please note that your unwanted Christmas trees should not be In order to be fair and considerate to all left in the bin stores, as the refuse tenants we would like to remind you collectors will NOT remove them. The that unless you live in a ground floor same applies to old television units and any household items. It is your responsibility to dispose of these property or have prior permission, you should not have wooden or laminate floors.

Affordable Housing Gateway

We would like to remind tenants that Les Vaux Housing Trust no longer holds their own waiting list for accommodation. Instead there is now one central waiting list that applicants apply through and this is called the Affordable Housing Gateway. Whilst this won’t have a direct impact on existing tenants it will mean that if you wish to be considered for a transfer you will need to apply through the Gateway instead of coming through our office. The main advantage of this is by being on one central waiting list you will not only be considered for alternative units of accommodation with Les Vaux Housing Trust but also that of States Housing and the other Housing Trusts. To apply for a transfer you will need to fill in an Affordable Housing Gateway form and return this to the Gateway team. Please do not return to our offices as we do not assess the applications. The Gateway Team will then contact us to confirm whether your Landlord (Les Vaux Housing Trust) is happy to sponsor your application for transfer. Please note however that your Landlord may not wish to sponsor the transfer application if there is not a valid reason for the transfer. Your Landlord will also not sponsor a transfer application if you have any existing outstanding arrears.