Job Description and Person Specificationselection Criteria s12

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Job description and selection criteria

Job title Casual Waiting Staff

Division

Department Kellogg College

Location 60-62 Banbury Road, Oxford, OX2 6PN

Grade and salary £8.45 per hour

Hours Variable

Contract type Casual with opportunity to become fixed-term or permanent

Reporting to Restaurant Manager

Vacancy reference n/a

Additional information

The role

The waiting staff provide a catering service to the students, staff, fellows and guests of the College. They report to the Restaurant Manager. The College catering operation is busiest during University term times with quieter times in August, over Easter and when the College closes down over Christmas and New Year. The average working hours for the waiting staff are variable but may be between 30-35 hours per week. Hours cannot be guaranteed but shifts allow for flexibility. Shifts will vary to cover the hours of business and include weekend and evening work. Successful candidates are likely to have opportunities for long-term contracts.

Responsibilities

 Serve and clear lunches, dinners and weekend brunches.

 Set up tables in the restaurant ensuring that all necessary items are present and laid neatly, to the correct standard.

 Provide tea and coffee service, delivering refreshments as requested to the common rooms, meeting rooms or offices.

 Ensure that all areas of the servery, bar and the dining room are kept clean and tidy at all times: wiping down, dusting areas, vacuuming, sweeping, cleaning floors, etc. to maintain a safe and hygienic working environment.

 Collect crockery and glasses that have been left in the meeting rooms.

 Move and arrange the tables and chairs in the restaurant according to the reservations and their specific requirements.

 When necessary assist or carry out kitchen porter duties such as washing and cleaning kitchen equipment and restaurant service china, cutlery and glassware.

 Ensure the restaurant and other catering areas are prepared correctly for the next service.

 Report both customer complaints and compliments to the Restaurant Manager.

 Report any incident or accident, fire, loss, theft, damage or other irregularities to the Restaurant Manager.

 Assist guests with any general enquiries they may have regarding the College, building or services that we provide.

 Take responsibility for any keys ensuring that they are signed in and out at all times.

 Report any staff incidents and personnel concerns to the Restaurant Manager.

 Attend staff meetings and training courses.

 Provide cover in the bar serving drinks and beverages, taking responsibility for payment and the float.

2  Be flexible and attend to any other reasonable requests by the Restaurant Manager.

Selection criteria

In order to provide a professional waiting service to customers, the successful candidate will:  have previous experience in a customer facing role

 have excellent communication skills

 be entirely trustworthy

 have excellent attention to detail

 possess the ability to anticipate customer needs

 have a good personality, enthusiasm and energy

 be punctual and reliable in reporting for duty

About the University of Oxford

Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts.

We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution.

While we have long traditions of scholarship, we are also forward-looking, creative and cutting-edge. Oxford is one of Europe's most entrepreneurial universities. Income from external research contracts in 2014/15 exceeded £522.9m and we rank first in the UK for university spin-outs, with more than 130 companies created to date. We are also recognised as leaders in support for social enterprise.

Join us and you will find a unique, democratic and international community, a great range of staff benefits and access to a vibrant array of cultural activities in the beautiful city of Oxford.

For more information please visit www.ox.ac.uk/about/organisation

Kellogg College

Kellogg College is the home for graduate students in the University studying on part-time degree programs as well as full-time programs. The President and fellows of Kellogg are committed to supporting the lifelong learning work of the University and the expansion of opportunities for part-time and professional development students. The College was founded in 1990. At present the College comprises the President, 160 fellows, 50 Common Room

3 Members and more than 860 Master’s and Doctoral students (over 640 part-time and 220 full-time).

The College is based on the Norham Manor site in North Oxford, a short distance from the city centre. The College has a reputation for being a friendly and supportive community which encourages diversity and excellence in all its activities. The College maintains its sense of community through its active calendar of events and its growing student accommodation. Kellogg is a vibrant, growing, friendly and egalitarian College and each of our members and our staff has the opportunity to shape our future and our traditions.

For more information please visit: www.kellogg.ox.ac.uk

How to apply Please complete the Application for Casual Employment Form found at http://www.kellogg.ox.ac.uk/discover/vacancies/waiting-staff/ and email it to the College Administrator at [email protected] quoting ‘application’ and the position applied for in the subject line.