11 Penrose House

Resumé

Conrad Krutnik

11 Penrose House

Penrose Street London SE17 3DU

07818870298

[email protected]

Personal Statement

A highly motivated, responsible person with over 14 year’s supervisory experience. I have the ability to meet deadlines and effectively organise and motivate co-workers and a proven track record for achieving results and successful outcomes and implementing new systems. With a strong work ethic I have strong leadership and motivational skills along with a range of transferable skills that would be of benefit to any organisation whilst giving me the opportunity to develop my current skills and knowledge further.

Work Experience

Telephone Interviewer February 2016

Kadence Research

Contacting fbusiness to take part in surveys onliue

Monitor

Perspective MR October 2015 – February 2016

Monitored and quality controlled interviews conducted by Telephone interviewers giving therm feedback and sugestions on how to improve., Filing data.

MaritzCX August 2015 – October 2015

Conducted telephone residential surveys for Nissan to get customer feedback on the service they had recieved

Senior Team Leader August 1997 – August 2015

GFK Research Central London

• Supervised teams of between 3 to 100 telephone interviewers • Coached, trained, motivated, and mentored teams of telephone interviewers • Paid interviewers using Excel spreadsheets • Resolved escalated issues in an efficient and timely manner • Addressed all email and voicemail inquires with priorities • Provided support and training to interviewers • Reviewed performance of interviewers and recommended promotion • Reported daily progress on project issues to the management • Responsible for running numerous projects and monitoring quality control for clients such as HSBC; Lloyds TSB; the ECC,

• Manipulated and Loaded sample on various platforms including Dimensions, Quancept and Cati on both SCO Unix and Linux.

• Main key holder, responsible for opening up the premises and liaising with security

Education

BA Honours History London School Slavonic and East European Studies. Oct 1980 – Oct 1984

London School Slavonic and East European Studies UCL London University