Resumé
Conrad Krutnik
11 Penrose House
Penrose Street London SE17 3DU
07818870298
Personal Statement
A highly motivated, responsible person with over 14 year’s supervisory experience. I have the ability to meet deadlines and effectively organise and motivate co-workers and a proven track record for achieving results and successful outcomes and implementing new systems. With a strong work ethic I have strong leadership and motivational skills along with a range of transferable skills that would be of benefit to any organisation whilst giving me the opportunity to develop my current skills and knowledge further.
Work Experience
Telephone Interviewer February 2016
Kadence Research
Contacting fbusiness to take part in surveys onliue
Monitor
Perspective MR October 2015 – February 2016
Monitored and quality controlled interviews conducted by Telephone interviewers giving therm feedback and sugestions on how to improve., Filing data.
MaritzCX August 2015 – October 2015
Conducted telephone residential surveys for Nissan to get customer feedback on the service they had recieved
Senior Team Leader August 1997 – August 2015
GFK Research Central London
• Supervised teams of between 3 to 100 telephone interviewers • Coached, trained, motivated, and mentored teams of telephone interviewers • Paid interviewers using Excel spreadsheets • Resolved escalated issues in an efficient and timely manner • Addressed all email and voicemail inquires with priorities • Provided support and training to interviewers • Reviewed performance of interviewers and recommended promotion • Reported daily progress on project issues to the management • Responsible for running numerous projects and monitoring quality control for clients such as HSBC; Lloyds TSB; the ECC,
• Manipulated and Loaded sample on various platforms including Dimensions, Quancept and Cati on both SCO Unix and Linux.
• Main key holder, responsible for opening up the premises and liaising with security
Education
BA Honours History London School Slavonic and East European Studies. Oct 1980 – Oct 1984
London School Slavonic and East European Studies UCL London University