<p> Resumé</p><p>Conrad Krutnik</p><p>11 Penrose House</p><p>Penrose Street London SE17 3DU</p><p>07818870298</p><p> [email protected]</p><p>Personal Statement</p><p>A highly motivated, responsible person with over 14 year’s supervisory experience. I have the ability to meet deadlines and effectively organise and motivate co-workers and a proven track record for achieving results and successful outcomes and implementing new systems. With a strong work ethic I have strong leadership and motivational skills along with a range of transferable skills that would be of benefit to any organisation whilst giving me the opportunity to develop my current skills and knowledge further.</p><p>Work Experience</p><p>Telephone Interviewer February 2016 </p><p>Kadence Research </p><p>Contacting fbusiness to take part in surveys onliue</p><p>Monitor </p><p>Perspective MR October 2015 – February 2016</p><p>Monitored and quality controlled interviews conducted by Telephone interviewers giving therm feedback and sugestions on how to improve., Filing data.</p><p>MaritzCX August 2015 – October 2015</p><p>Conducted telephone residential surveys for Nissan to get customer feedback on the service they had recieved</p><p>Senior Team Leader August 1997 – August 2015</p><p>GFK Research Central London </p><p>• Supervised teams of between 3 to 100 telephone interviewers • Coached, trained, motivated, and mentored teams of telephone interviewers • Paid interviewers using Excel spreadsheets • Resolved escalated issues in an efficient and timely manner • Addressed all email and voicemail inquires with priorities • Provided support and training to interviewers • Reviewed performance of interviewers and recommended promotion • Reported daily progress on project issues to the management • Responsible for running numerous projects and monitoring quality control for clients such as HSBC; Lloyds TSB; the ECC, </p><p>• Manipulated and Loaded sample on various platforms including Dimensions, Quancept and Cati on both SCO Unix and Linux. </p><p>• Main key holder, responsible for opening up the premises and liaising with security </p><p>Education</p><p>BA Honours History London School Slavonic and East European Studies. Oct 1980 – Oct 1984</p><p>London School Slavonic and East European Studies UCL London University</p>