MEJO 730 Public Relations Foundations the Fall 2016 Edition

MEJO 730 – Public Relations Foundations – The Fall 2016 edition

Classroom: Carroll Hall 21 Time: TR 5:30-6:45 pm

Instructor: Lois Boynton Office: 237 Carroll Office phone: 919/843-8342 Home phone: 919/960-6093 (leave message if needed) e-mail: [email protected]

Office hours: M 11-noon, 3-5 p.m.; TR 11- noon; W 3-5 p.m.; when the office door is open; and by appointment

Course Overview: Welcome to MEJO 730 – Public Relations Foundations! Whatever communication area you’re interested in, I hope that this class will provide you with the concepts and tools you need to accomplish your goals. In today’s complex world, organizations – be they corporations, government agencies, nonprofits, or something in between – must deal with increasingly challenging relationships with their stakeholders. As we explore the changing world of public relations, we will see that one thing hasn’t changed: the management of important relationships is at the heart of all strategic public relations activity. And, we’ll delve into recent changes in the structure of social media and traditional media organizations to ascertain how and why publics consume information.

Course Objectives: (Since objectives are key to successful public relations planning, I thought we should have a few!) By the end of the semester, you will be able to:  Experience the complexities of public relations planning by working with a client and creating a campaign plan through individual and team work;  Design and carry out appropriate research to inform your campaign;  Critique the strategic effectiveness of public relations/strategic communication campaigns through written and oral case analysis;  Research, write and present an original public relations/strategic communication case study for submission to the Arthur W. Page Society Case Competition; and  Practice effective team building and presentation skills.

Professional values and competencies: The School of Media and Journalism’s accrediting body outlines a number of values you should be aware of and competencies you should be able to demonstrate by the time you graduate from our program. Learn more about them here: http://www2.ku.edu/~acejmc/PROGRAM/PRINCIPLES.SHTML#vals&comps. No single course could possibly give you all of these values and competencies; but collectively, our classes are designed to build your abilities in each of these areas. The values and competencies in bold are most relevant for this course:  Understand and apply the principles and laws of freedom of speech and press for the country in which the institution that invites ACEJMC is located, as well as receive instruction in and understand the range of systems of freedom of expression around the world, including the right to dissent, to monitor and criticize power, and to assemble and petition for redress of grievances;  Demonstrate an understanding of the history and role of professionals and institutions in shaping communications;  Demonstrate an understanding of gender, race ethnicity, sexual orientation and, as appropriate, other forms of diversity in domestic society in relation to mass communications;  Demonstrate an understanding of the diversity of peoples and cultures and of the significance and impact of mass communications in a global society;  Understand concepts and apply theories in the use and presentation of images and information;

1  Demonstrate an understanding of professional ethical principles and work ethically in pursuit of truth, accuracy, fairness and diversity;  Think critically, creatively and independently;  Conduct research and evaluate information by methods appropriate to the communications professions in which they work;  Write correctly and clearly in forms and styles appropriate for the communications professions, audiences and purposes they serve;  Critically evaluate their own work and that of others for accuracy and fairness, clarity, appropriate style and grammatical correctness;  Apply basic numerical and statistical concepts;  Apply tools and technologies appropriate for the communications professions in which they work. Prerequisites: None! This course is a pre-req for MEJO 732-Public Relations Writing, offered in each spring.

Required Text: Planning and managing public relations campaigns: A strategic approach. 4th ed. Anne Gregory. Published by Kogan Page Ltd, 2015.

Additional required readings are posted on Sakai in the Resources section. Please see the week-by-week schedule that follows.

Professional curiosity: Please keep up with what’s going on in the world and in public relations through regular reading/viewing of traditional and evolving media channels. Share news we all can use about public relations, marketing, corporate communications, investor relations, advertising, social media and strategic communication as you come across them. Some resources: www.skimm.com, www.commpro.biz, PR Week, Ad Week, among others.

Honor Code: You are expected to conduct yourself within the guidelines of the University honor system (https://studentconduct.unc.edu/). All academic work should be done with the high levels of honesty and integrity that this University demands. You are expected to produce your own work in this class. You may retrieve the full document, The instrument of student judicial governance, at https://studentconduct.unc.edu/sites/studentconduct.unc.edu/files/documents/Instrument.pdf.

Diversity and Inclusion: The School of Media and Journalism adopted diversity and inclusion mission and vision statements in spring 2016 with accompanying goals: http://www.mj.unc.edu/diversity-and-inclusion. Additionally, the University’s policy on Prohibiting Harassment and Discrimination is outlined here: http://eoc.unc.edu/our-policies/ppdhrm/. In summary, UNC is committed to providing an inclusive and welcoming environment for all members of our community and does not discriminate in offering access to its educational programs and activities on the basis of age, gender, race, color, national origin, religion, creed, disability, veteran’s status, sexual orientation, gender identity, or gender expression.  Harassment: UNC does not tolerate harassment based on gender, race, religion, sexual orientation, culture, disability, or for any other reason. It is also a violation of the Honor Code and Title VII of the Civil Rights Act (1964) and Title IX of the Educational Amendments. If you need assistance with a harassment issue or problem, bring it to my attention or The Office of the Dean of Students, [email protected] or 919/966-4042.  Special Accommodations: If you require special accommodations to attend or participate in this course, please let me know as soon as possible. If you need information about disabilities visit the Accessibility Resources & Service Office website at https://accessibility.unc.edu/, call 919/962-8300, or use NC Relay 711.

Attendance and Participation: You’re expected to attend and actively participate in each class period. This is not a lecture class; although there may be some presentations, for the most part, we will use class time to talk about and apply what you find through readings, research and working with our client. There are not a certain number of classes you are permitted to miss; however, if you are ill or have an emergency, please let me know so that I can work with you.

Sakai: Valuable information and tools are available via Sakai ( http:// sakai.unc.edu). As a student registered in MEJO 730, you have automatic access to this site. Please use it regularly, especially under:  Forums: Join in! This will be a place to continue and/or spark class discussion at any time – even if it’s a topic area that we’ve already covered. You may come up with some great ideas outside of class – please express them here, and share your views with your classmates. Post opinions, brainstorms, afterthoughts, new ideas, links to articles you’ve read, pose questions, make announcements, etc. All postings must adhere to University policies and standards. So, basically, please be respectful of all opinions, whether you agree or not.

2  Syllabus: Surprise! The syllabus for this class is posted in this section.  Resources: Any supplemental readings and handouts are posted in this section.  Assignments: The assignments for this class are posted in this section.  Gradebook: I will post graded assignments for you to review on Sakai. If you have a question about a grade, please bring it to my attention within a week of it being posted (rather than waiting until the semester ends).

Assignments and Deadlines: All assignments are due at the beginning of class (aka 5:30 pm). In some instances, you will be directed to post your assignment on Sakai; others may call for you to bring a printed copy. Please see the instructions for details.

Your final grade (H, P, L or F) will be based on:  Campaign plan for the North Carolina Library Association 35%  Case study assessment and presentation 8%  Original case study for Arthur Page competition 35%  In-class and online participation 10%  Homework/in-class assignments 12%

Basic guidelines  I welcome your having a laptop in class IF you use it to take notes, search for class-related information, complete in-class assignments, etc.  Please let your social media have a 75-minute rest while class is underway! There’s evidence that multitasking means you screw up at least two things at a time.   Let me know of any questions or concerns you have. I know that balancing various coursework for a graduate program can be challenging. Don’t succumb to the stress – let’s work together to ensure you meet course requirements and have a good time.

3 Week by Week – MEJO 730.001 Fall 2016 *** Please note: this schedule may change if speaker opportunities arise, we have a hurricane, etc. – I will advise*** Date Topic Readings/Assignments for the Day Aug. 23 First day of class – introductions, PR Global Communications Report 2016 - read pages 5-41 historical context, what’s up for the http://www.holmesreport.com/docs/default-source/default- semester document-library/2016-global-communications-report.pdf? sfvrsn=2 (also posted in Resources on Sakai – FDOC folder)

Aug. 25 Setting the foundations: Ch. 1-4 ▪ Secondary research ▪ CRAAP Test handout ▪ Issues management ▪ Optional: Issues management - ▪ Deep diving http://www.instituteforpr.org/issues-management/ ▪ What do we still need to know? ▪ Deep diving resources (Sakai) – check out the list and begin Prepping for client visit reading. You do not have to have all these chapters read by class time!

Assignment: Post to Forum 1: Review client website and Facebook pages and post what you didn’t know about university libraries and librarians and how well the client presents itself.

Aug. 30 Client visit – Stephanie Willen Brown, ▪ About Stephanie (Sakai) Park Library Director and marketing ▪ 5 things that people don’t realize librarians do (Sakai) chair for the North Carolina Library Association; a SILS student; and Kim Parrott, executive assistant of NCLA (via Skype)

Sept. 1 Trackin’ your time ▪ SWOT analysis: Discover new opportunities, manage and ▪ A wee bit of show ‘n’ tell! eliminate threats - text and video (Sakai) ▪ SWOT analysis examples (Sakai) Doing the research ▪ The 3 audiences real-time monitoring unlocks for brands ▪ SWOT analysis (Sakai) ▪ Prepping for primary research ▪ Virgin Atlantic tested 3 ways to change employee behavior (Sakai) ▪ Optional: Which stats matter: The definitive guide to tracking social media metrics

Assignment: Post your template for tracking time working for the client. (Sakai)

4 Date Topic Readings/Assignments Sept. 6 Doing the research - Surveys ▪ Constructing the survey and Sampling (Sakai) ▪ What makes a good survey question? ▪ 20 questions a journalist should ask about poll results ▪ Preparing client survey and survey (Sakai) questions ▪ Scan the Employment Engagement Study (Sakai) ▪ To incentivize or not incentivize… ▪ Creating your survey questions handout (Sakai) ▪ Consent form example (Sakai) Guest speaker: Prof. Joe Cabosky on Survey incentive FAQs (Sakai) the fine art of Qualtrics-ing ▪ ▪ About Joe (Sakai) ▪ Optional: Why social media influence matters (Sakai) ▪ Optional: Medicare-based hospital star rankings released amid controversy (Sakai)

Sept. 8 Doing the Research - Focus Groups ▪ Guidelines for conducting a focus group (Sakai) and Content Analysis ▪ Quantitative content analysis (Sakai) ▪ Preparing focus group questions ▪ Doing a focus group session ▪ Doing content analysis

Sept. 13 Plans: Putting research to good use Ch. 5-6 ▪ The value of theories to guide ▪ Framing (Sakai) planning Assignments ▪ Who will you target? How? Submit client survey link for final review ▪ Writing objectives (in assignments) 1. 2. Forum 2: post at least 2 focus group questions

Sept. 15 Plans: Strategies and tactics Ch. 7 ▪ Brainstormin’ ▪ How to write a comprehensive public relations plan- parts 1 and 2 (Sakai) ▪ PR goals, objectives, strategies and tactics: How to tell the difference (Sakai) ▪ Persuasion and the power of the story (Sakai) ▪ Present-Tense Measurement (Sakai) ▪ How to tell a story with data (Sakai) ▪ How influencer marketing fits into the PESO model (Sakai) ▪ Optional: Now hear this: The 9 laws of successful advocacy communications (Sakai)

Sept. 20 Guest speaker: Esther Campi, CEO Ch. 8 and founder of Campi and Company ▪ About Campi & Co. http://www.campiandco.com LLC ▪ How is a PR retainer broken down? (Sakai) ▪ Agency PR hire vs. in-house: How much should you spend Topic: Timelines, budgeting/resources on PR? (Sakai)

Assignment: Forum 3: Post at least 1 question you would like to ask Esther Campi.

Sept. 22 Plan work day I hope you can attend the 4 pm Reed Sarratt lecture featuring Andy Polansky, CEO of Weber Shandwick

5 Date Topic Readings/Assignments Sept. 27 More strategies and tactics Ch. 9 ▪ In-class exercise: outcome-based ▪ 9 ways to show the value of PR (Sakai) tactics ▪ Primary focus: PR lessons from Donald Trump (Sakai) ▪ Crafting messages (in-class ex) ▪ Ad of the day: Whirlpool put washers and dryers in schools, with remarkable results (Sakai) Evaluation – the other research Optional readings ▪ How will you determine if your plan ▪ 101 PR and social media tips (Sakai) is successful? ▪ Strategic storytelling (Sakai) ▪ Optional: How Mayo Clinic reinvented its communication “People tend to confuse activity and (Sakai) results. At the end of the day, results are what really matter, not activities.” Assignment: Post Forum 4 – Find/post a public relations – Lisa Borders, WNBA tactic and briefly critique its effectiveness

Sept. 29 Prepping your presentation ▪ Key steps to an effective presentation (Sakai) ▪ Anatomy of the world’s greatest presentations (Sakai)

Assignment: Submit draft of your plan objectives.

Oct. 4 You’re on! Presentation Day  Assignment: Submit online the first part of your team’s plan (situation analysis, research results, objectives). Prepare/give a 6-minute presentation on your findings.

Oct. 6 Presentation feedback ▪ Case study writing guide (Sakai) ▪ A (very) brief refresher on the case study method (Sakai) Case study foundations ▪ How experts write case studies that convert, not bore (Sakai) Finding cases ▪ ▪ Arthur Page Society Case Study Competition – ▪ Types of cases http://www.awpagesociety.com/insights/winning-case-studies/ ▪ Case components ▪ Case uses – teaching, marketing and branding tools

Oct. 11 Ethical PR and advertising ▪ PRSA Member Code of Ethics (Sakai) ▪ Role of professional standards ▪ Advertising Ethics and Principles (Sakai – p. 1 of document) ▪ Native ads/sponsored content - good ▪ Behind the mask: A guide to native advertising (Sakai) thing or bad thing? ▪ Women inmates: Why the male model doesn’t work (Sakai) ▪ SeaWorld’s Huge PR Challenge: New Campaign Aims for Transparency—But Has This Fish Been Out of Water Too Long? (Sakai)

Assignment: Post Forum 5: find an example of native advertisement/sponsored content, post and make a brief comment about its “ethical-ness”

Oct. 13 Media relations, pitching and catching ▪ The PR pros guide to effective media relations (Sakai) ▪ Working with media ▪ Advertising value equivalency (Sakai) ▪ Tracking the value of media coverage ▪ The monster free mouths movement (Sakai) ▪ COW – MORE TH>N pet insurance 2012 (Sakai)

Oct. 18 In-class work day Bring stuff you’re workin’ on! Will happily provide feedback

6 Date Topic Readings/Assignments

======Happy Fall Break! Classes end at 5 Oct. 19 and resume 8 am Oct. 24 ======pm Oct. 25 Prepping the final plan and TBD presentation

Oct. 27 Client plan presentation day! Assignment: Each group will have 6 minutes to present their plan, followed by 3 minutes for questions.

Oct. 31 Consider celebrating Halloween on Franklin Street! 

Nov. 1 What’s your case? ▪ Community relations: How being a good neighbor can pay big dividends (Sakai) Yes, we will have class – Community relations ▪ See beyond race: social marketing campaign (Sakai) you should be back Good neighbor, good citizen, good ▪ ▪ Sustaining pride: How brands' approach to LGBT comms among the living by will has changed and what's next (Sakai) 5:30! ▪ More than philanthropy Assignment – Submit case topic & initial references

Nov. 3 Community relations again! Your turn! Case presentation(s) ▪ Letter to the 10-year-old girl who applied to the Paris Summer Innovation Fellowship (Sakai)

Nov. 8 Advocacy and activism ▪ Seven principles of advocacy communications (Sakai) Election Day!!!!!! ▪ Moving forward, fighting back ▪ Online activists vs. Kraft foods: A case of social media hijacking (Sakai) ▪ Listen to ‘Celebrity influence’ with Jessica Myrick (Sakai)

Oooh! Another chance to lead the discussion!

Nov. 10 More advocacy and activism ▪ The Real Silent Sam Coalition: Manifesto 2015 (Sakai) Guest speaker: JoAnna Williamson ▪ About JoAnna (Sakai)

Case study check-in Assignment – submit a draft of your case overview ▪ How’s it goin’?

Nov. 15 Employee communication ▪ Employee communications: More than top down ▪ The forgotten stakeholder? communications (Sakai) ▪ Randstad Engagement Study 2015 (Sakai) ▪ Scripps Workforce Communications Program (Sakai)

Discussioning, anyone??

Nov. 17 Again with the employee thing ▪ Innovation in Internal Communications and CSR (Sakai) ▪ Amazon's PR troubles show how corporate culture impacts brand perception (Sakai)

Join the case discussion fun!

7 Date Topic Readings/Assignments Nov. 22 Consumer relations, branding with ▪ 3 ways PR does branding well (Sakai) PR ▪ The rise and demise of Thomas Cook Travel (Sakai) Telling the story ▪ ▪ Case study: How Whirlpool heated up sales by warming up ▪ Protecting the brand’s rep 'Cold Metal' (Sakai) ▪ Vibrators: A mainstream product continues to shed its taboo past (Sakai) Your turn, if you wanna!

Thanksgiving break!!! No classes November 23-27. Happy Turkey Day!

Nov. 29 Case study updates ▪ How to build a world-class crisis communications playbook (Sakai) Crisis communication and risk ▪ The single biggest lesson from Chipotle's recent branding management woes (Sakai) Are you ready? Are your ▪ ▪ Zombies gone viral (Sakai) stakeholders ready? ▪ Carnival Corporation: Navigating the world's leading cruise company to smoother waters (Sakai) Who’s next?

Optional assignment – submit a latest case draft for feedback

Dec. 1 Crisis communication: ▪ Optional: Crisis communication planning workbook (Sakai) ▪ You’re on Candid Camera! Dealing with that crisis

Dec. 6 - LDOC! Potpourri TBD ▪ Case updates and feedback ▪ Working on teaching notes ▪ Course feedback

Dec. 14 Exam time 7 pm (subject to discussion) Turn in your case and present your case study!

Final case due – presentations