To All Branches with Telefonica Members

Briefing for Branches with Telefonica Members

Telecoms & Financial Services

EMBARGOED UNTIL 2.30PM TUESDAY 10 JANUARY 2017

No. 01/2017

TO ALL BRANCHES WITH TELEFONICA MEMBERS 10 January 2017 Dear Colleagues,

Reorganisation in Telefonica – Roles at Risk

The CWU has been informed today by Telefonica that following on from changes to the Senior Leadership Team in the latter part of 2016 and alignment of directives into Centres of Excellence, the next stage will be to reorganise and align the new model to ensure that the right roles and skills are in the right place within the organisation in order to deliver the customer led strategy effectively.

The changes are as follows;

 To align the right roles to the new model

 To ensure that the right roles and skills are in place to deliver the strategy effectively and efficiently

 To avoid duplication and ensure simplicity in the business model and in the delivery to customers

 To ensure a progressive forward looking organisation that is able to evolve and innovate in line with customer expectations

In order to achieve this the union have been informed that Telefonica intend to make some changes to team structures and roles and in some places create new roles that are necessary for the future success of the business.

The outcome of this on General Population grades will be;

 Some roles will stay the same or similar  Some roles will be made redundant  Some new roles will be created Telecoms & Financial Services

Telefonica intend to place 160 general population roles at risk, of which 118 of these roles will remain and where 5 new roles will be created this will result in an overall reduction of 49 general population grades.

Telefonica has informed CWU that they are proposing to make changes in the following areas:

Areas in Scope

 Operations (CS and Transformation)  Operations (Service Management )  Operations (Business Operations)  Operations (Network)  Sales  Some PA Roles

Individual consultation and support

For those individuals that are in scope there have been changes to the individual consultation approach which have been discussed with CWU. The reason for the change will be to enable the business to:

- Improve the employee experience

- Provide more training and support for line managers

- Manage the individual consultation process much more effectively

The individual consultation (IC) process will comprise of 2 meetings as follows;

Individual Consultation Meeting 1

IC 1 people impacted will find out if they have been provisionally selected for redundancy or into a remaining role

Those who have been provisionally selected for redundancy will have the option to apply for DVR or apply for alternative roles.

In between IC1 and IC2 - there will be informal meetings between the Line Manager and Employee if required, in addition workshops to support with cv writing and interview preparation will be available to all. Telecoms & Financial Services

Individual Consultation Meeting 2

IC2 impacted people will be advised if their DVR request has been accepted or if they have been successful in their application for an alternative role.

Supporting impacted employee outplacements

Outplacement support will be in place very early in the process

All impacted employees will have access to these services

Support includes; online classes through Linda.com

Interviewing skills

CV Writing

Development online profiles

There will also be face to face workshops from Cielo on cv writing as well support from AXA PPP 3 months after exit for those that leave the company and ongoing for those that remain

Selection Criteria

This process allows individuals to know their outcome quicker than in previous programmes and is a layered approach to selection

Level 1 – Current performance rating and previous 2 ratings

Current CAP Warnings

If insufficient differentiation there will a move to next level of assessments

Level 2- Assessment of 3 critical role elements by management team

As in previous DVR exercises the company reserve the right to use redundancy cost as a consideration Telecoms & Financial Services

DVR Terms as follows

Compensation based on 3 weeks pay per year of service

Subject to minimum of 8 weeks and max 52 weeks

Part year service also including

PILON -Contractual notice of one week pay per year of every year of service minimum of 4 weeks, maximum of 12 weeks depending on length of service.

Timelines

Following the announcement on 10 January individual consultation meetings will commence immediately and throughout January and February there will be role advertisement and applications as well as interview and selections.

Outplacement support will be in place following the announcements. Individuals selected for DVR will be expected to leave by end of March 2017.

The CWU are at early stages of consultation with the business and further updates will follow.

Any queries should be raised with your local representative in the first instance contact details can be found http://www.cwu.org/telecoms-financial-services/department-and- businesses/telefonica-uk/

Yours sincerely

Sally Bridge

National Officer