Template for JD s2

JOB DESCRIPTION HR191

NOTES  Forms must be downloaded from the UCT website: http://www.uct.ac.za/depts/sapweb/forms/forms.htm  This form serves as a template for the writing of job descriptions  A copy of this should be kept on file in your office  For re-evaluations, this form must be sent to your relevant HR Advisor/Officer

POSITION DETAILS Position Title (current title) Senior Library Assistant Status of Post (tick) New Post Re-evaluation Job Grade (current grade) 7 Faculty (if applicable) Department Library Section (if applicable) Date of Compilation FOR OFFICE USE Job Title Date of Grading Grading Result

ORGANOGRAM

PURPOSE To provide a reference service for library users and also managing and administering the accounts for lost, overdue and damaged library material.

20 October 2008 HR191 % of Key Performance Areas (5 – 8) time Activities / Tasks Results / Outcomes Competencies spent 1) Collection maintenance  Organise, maintain and control  Current records of material  Technical/ the standard collections for repair and binding professional  Contribute to shelving and shelf-  Accurate and current stock knowledge and reading taking records skill  Identify material for repairs and  Shelf reading notes  Client Service binding  Communication  Inform librarians of possible  Building collection gaps interpersonal  Assist in stocktaking and relationships weeding activities  Planning &  Inform main and branch libraries organizing about lost and damaged books  Initiating action in order to replace the items  Quality  Monitor the physical condition of commitment the collection  Work Standards

2) Accounts Administration  Generate accounts for all  Accounts generated overdue, lost or damaged according to policy and within materials; timeline  Administer library fines and  Decisions enforced within the other library charges collected parameters of the policy daily  Library policy communicated  Communicate with relevant to users within the library users about the appropriate timeframe circumstances of long overdue  Current, accurate record or missing library materials available of all fine accounts charged to the user  Interpret library policy and rules with regard to lost/overdue items  Makes decisions to restrict privileges of defaulting patrons  Resolve, where appropriate, differences about interpretation of liability for lost or overdue

20 October 2008 HR191 % of Key Performance Areas (5 – 8) time Activities / Tasks Results / Outcomes Competencies spent materials  Liaise with more senior decision-makers about unresolved problems  Communicate with the Accounts Section of UCT Libraries and the Fees Office of the UCT Finance Department about relevant matters  Keep a meticulous record of the status of all accounts raised 3) Information access and  Assist with “quick reference”  Positive client/ student management queries feedback  Provide assistance to users  Maintain general neatness of  Provide front line reference service point, work areas and work: collection o Basic reference queries  Ensure users comply with o OPACs Library rules and regulations o Internet searches o Administer use of study carrels o Trouble shooting  Identify customer dissatisfaction and deal with it or refer appropriately  Assist in processing materials / requests / queries when backlogs or service queues form  Promote the Library’s public image and align services  Contribute to the development and distribution and maintenance of signs, pamphlets and guides  Monitor and control library use: noise levels / cell phone usage /

20 October 2008 HR191 % of Key Performance Areas (5 – 8) time Activities / Tasks Results / Outcomes Competencies spent eating / drinking

4) General Administration  Distribute library mail  Documentation sorted and  Sort & distribute publishers' distributed blurbs etc  Organized administrative  Contribute to administrative duties duties as required by the library and information services 5) Education and training  Assist with general orientation of  Positive orientation reports students  Effective library service  Train student assistants delivered by student assistants  Contribute to the basic level training of all clients  Provide on-going instruction & orientation 6) Team Supervision  Compile and issue rosters for  Rosters compiled and issued student assistance duties within timeframe to student  Supervise work performed by assistants library assistants and student  Workloads managed assistants

20 October 2008 HR191 MINIMUM REQUIREMENTS Minimum Qualifications 3 year Bachelor's degree or Lower Diploma in Librarianship

Minimum Experience Related/appropriate experience : 1 year

AUTHORITY PRINT NAME SIGNATURE CONTACT NO. DATE Compiled by

Approved by Reviewed by

20 October 2008 HR191