Public Services Quality Group

PUBLIC SERVICES QUALITY GROUP The tenth annual quality forum for archives and local studies at The National Archives, Kew

Wednesday 9th November 2005: IMPACT! Assessing the impact of the archives sector

10.30 - 11.00 Registration and Coffee

11.00 - 11.30 Happy Birthday PSQG! The significance of the last 10 years (Geoff Pick, Convenor, PSQG) 11.30 - 12.00 Impact analysis: the London experience (Paul Owens/Richard Naylor, Burns Owens Partnership) 12.00 - 12.30 Impact analysis: the experience of the library sector (Andrew Stevens, MLA) 12.30 - 13.00 Managing quality in information services: personal reflections (Iain Watt, Head of Operations, Library of the European Parliament) 13.00 – 14.00 Lunch: including the cutting of the 10th PSQG Forum anniversary cake

14.00 - 15:30 Public Relations in archives (a review introduced and chaired by Liz Hallam Smith, TNA and Chair of the National Council on Archives)

 Theory into practice: The view from TNA public relations unit (Robert Smith, Head of Press and Publicity, TNA)  Theory into practice: assessing public relations initiatives at the Glamorgan Record Office (Charlotte Hodgson, Glamorgan Record Office and Vice Convenor, PSQG)  Theory into practice: the impact of the Archives Awareness campaign (Lucy Fulton, Archives Awareness Campaign co-ordinator)

15.30 - 15.45 PSQG: Work in progress (including a summary of the progress on impact measures for archives and the inclusion of archives in the Comprehensive Performance Assessment Culture Block)

15.45 - 16.00 Tea

16.00 - 16.15 Public Services Quality Group business meeting. (A short business meeting, to which everyone is invited, will follow at the end of the forum. Anyone interested in joining working parties is welcome to attend.)

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