S a m p l e A g e n d a s You can deliver this program three ways: small group, one-on-one, or virtual. The suggested variations are included in the Activity Column. Schedule a 2-hour session for the one-on-one and the virtual session can be scheduled for 2.5 hours.
SMALL GROUP AGENDA Timing: 3 hours
Objective Content Activity Participant Material Time W Start Agenda, Setting Expectations, Interactive 15 min elc Session Guidelines, Parking Lot discussion om e an One-on-one: Run d as designed. Int Virtual: Run as ro designed. 1. Describe the Role definition for this project Interactive One handout which includes all the 15 min purpose of the Benefits of the training discussion using content from this objective handouts and the Bulloch Expectations, changes to the Bulloch training training (WHY) system, support available, a. Describe your best practices for changeover role in this The Bulloch training guided initiative tour b. List the benefits of using the One-on-one: Use training to the handout to educate staff engage the retailer in a dialogue, make List the c. it as personal as expectations of possible. the Point-of- Sale training Program Virtual: Run as c.i. Des designed. cribe the changes to the system
1 Objective Content Activity Participant Material Time using the comparison chart c.ii. Des cribe the support You can assign available for breaks as needed Cashiers and for one-on-one or Managers virtual sessions. c.iii. Des cribe the best practices for changeover of the POS system
Conduct Bulloch Actively use the Bulloch Offer a very high- Each participant should have access to 45 min Information Information Centre level guided tour the site through a device. (PC, Tablet with active or phone) Centre - Guided practice and Tour hands-on participation. BREAK - 15 min
2 Objective Content Activity Participant Time Material Conduct 2. Consider how to use the The training Trainer manages the following discussions: Distribute handout 25 min training program materials program and which includes all (WHAT) materials Bulloch Information Centre – Discussion the content from this a. List and describe the training Design strategy (5 min) objective. Program materials (including Use of the program o Ask: “How would you walk the Retailer Coaching Guide) and materials through or present the eLearning Distribute handout to be used for Learning b. Describe the design strategy of Sample benefits and Program and resource materials?” the training Program materials Material Design challenges of using activity c. Describe how to use the the program Learning material design – Worksheet training Program materials and materials Activity (5 mins) in what order d. List the benefits and challenges Review how to use the training of using the training Program program materials (5 mins) materials for new users o Walk through the Preparing Your Staff section of Site- Management-Guide (pages 22, 23 and 24)
Review the benefits & challenges for new users (5 mins)
Trainer debriefs and provides feedback as needed.
One-on-one: Use the handout to engage the retailer in a dialogue and ask questions to check for understanding. Given this is like a one-on-one coaching, have the retailer simulate a conversation with their staff and you can provide constructive feedback to help them.
Virtual: Send the handout ahead of time. Engage the retailer(s) in an interactive discussion asking them to share ideas on how they will communicate this to their staff. Invite 2-3 retailers to use their own words to simulate a presentation with staff.
3 Objective Content Activity Participant Time Material You can assign breaks as needed for one-on- one or virtual sessions.
4 Objective Content Activity Parti Time cipa nt Mate rial Conduct 3. List ideas for introducing the Sample staff Small Group Brainstorm: potential questions staff Sa 20 min training to staff (WHEN, Q&As may have and sample answers they would provide mpl WHERE, HOW) (5 min) e a. List potential questions staff Small Group Brainstorm: potential challenges staff Staf may have and discuss answers may have and sample answers they would provide f Q& List potential challenges and (5 min) b. As discuss solutions Small Group Brainstorm: potential successes staff may have and how to encourage continued success (5 min)
One-on-one: Run as designed.
Virtual: Run as designed.
Wrap- Final Debrief and Conclusion NA Introduce next steps. 15 min Up Review that expectations were met and if not, follow-up actions to help meet those expectations Review objectives and confirm the program met those objectives Ask each person to share their number one key learning or outcome from the session that they will absolutely use going forward
One-on-one: Run as designed.
Virtual: Run as designed.
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