<p>S a m p l e A g e n d a s You can deliver this program three ways: small group, one-on-one, or virtual. The suggested variations are included in the Activity Column. Schedule a 2-hour session for the one-on-one and the virtual session can be scheduled for 2.5 hours. </p><p>SMALL GROUP AGENDA Timing: 3 hours </p><p>Objective Content Activity Participant Material Time W Start Agenda, Setting Expectations, Interactive 15 min elc Session Guidelines, Parking Lot discussion om e an One-on-one: Run d as designed. Int Virtual: Run as ro designed. 1. Describe the  Role definition for this project  Interactive One handout which includes all the 15 min purpose of the  Benefits of the training discussion using content from this objective handouts and the Bulloch Expectations, changes to the  Bulloch training training (WHY) system, support available, a. Describe your best practices for changeover role in this  The Bulloch training guided initiative tour b. List the benefits of using the One-on-one: Use training to the handout to educate staff engage the retailer in a dialogue, make List the c. it as personal as expectations of possible. the Point-of- Sale training Program Virtual: Run as c.i. Des designed. cribe the changes to the system </p><p>1 Objective Content Activity Participant Material Time using the comparison chart c.ii. Des cribe the support You can assign available for breaks as needed Cashiers and for one-on-one or Managers virtual sessions. c.iii. Des cribe the best practices for changeover of the POS system</p><p>Conduct Bulloch  Actively use the Bulloch  Offer a very high- Each participant should have access to 45 min Information Information Centre level guided tour the site through a device. (PC, Tablet with active or phone) Centre - Guided practice and Tour hands-on participation. BREAK - 15 min</p><p>2 Objective Content Activity Participant Time Material Conduct 2. Consider how to use the  The training  Trainer manages the following discussions: Distribute handout 25 min training program materials program and which includes all (WHAT) materials  Bulloch Information Centre – Discussion the content from this a. List and describe the training  Design strategy (5 min) objective. Program materials (including  Use of the program o Ask: “How would you walk the Retailer Coaching Guide) and materials through or present the eLearning Distribute handout to be used for Learning b. Describe the design strategy of  Sample benefits and Program and resource materials?” the training Program materials Material Design challenges of using activity c. Describe how to use the the program  Learning material design – Worksheet training Program materials and materials Activity (5 mins) in what order d. List the benefits and challenges  Review how to use the training of using the training Program program materials (5 mins) materials for new users o Walk through the Preparing Your Staff section of Site- Management-Guide (pages 22, 23 and 24)</p><p> Review the benefits & challenges for new users (5 mins)</p><p>Trainer debriefs and provides feedback as needed.</p><p>One-on-one: Use the handout to engage the retailer in a dialogue and ask questions to check for understanding. Given this is like a one-on-one coaching, have the retailer simulate a conversation with their staff and you can provide constructive feedback to help them.</p><p>Virtual: Send the handout ahead of time. Engage the retailer(s) in an interactive discussion asking them to share ideas on how they will communicate this to their staff. Invite 2-3 retailers to use their own words to simulate a presentation with staff.</p><p>3 Objective Content Activity Participant Time Material You can assign breaks as needed for one-on- one or virtual sessions.</p><p>4 Objective Content Activity Parti Time cipa nt Mate rial Conduct 3. List ideas for introducing the  Sample staff  Small Group Brainstorm: potential questions staff  Sa 20 min training to staff (WHEN, Q&As may have and sample answers they would provide mpl WHERE, HOW) (5 min) e a. List potential questions staff  Small Group Brainstorm: potential challenges staff Staf may have and discuss answers may have and sample answers they would provide f Q& List potential challenges and (5 min) b. As discuss solutions  Small Group Brainstorm: potential successes staff may have and how to encourage continued success (5 min)</p><p>One-on-one: Run as designed.</p><p>Virtual: Run as designed.</p><p>Wrap- Final Debrief and Conclusion NA  Introduce next steps. 15 min Up  Review that expectations were met and if not, follow-up actions to help meet those expectations  Review objectives and confirm the program met those objectives  Ask each person to share their number one key learning or outcome from the session that they will absolutely use going forward</p><p>One-on-one: Run as designed.</p><p>Virtual: Run as designed.</p><p>5</p>