*Assessment Method

Person specification

Specification Essential Assessme or nt Desirable Method*

Education and qualifications

 Good standard of general education E A

 A relevant qualification – ISVA/IDVA/Social work/Housing D A Experience

 Experience of providing emotional practical and welfare E A / I support.

 Experience of identifying and responding to the risks to D A / I and needs of survivors of domestic violence and other forms of violence and abuse.

D A / I  Experience of working in a residential setting/ refuge.

Abilities/skills/ knowledge

 Knowledge of the dynamics and impact of domestic E A / I violence and how best to support survivors

 Up to date knowledge of legislation relating to survivors of domestic violence and other forms of violence and E A / I abuse.

 Evidence of the ability to build and develop supportive relationships with individuals who may have complex E A / I needs

 Evidence of the ability to build effective relationships, E A / I / T both internally and externally, showing sensitivity for others’ viewpoints and valuing diversity. Specification Essential Assessme or nt Desirable Method*

 Evidence of the ability to provide, non-judgemental, non- E A / I directive and confidential support to individuals to take control of their lives and set realistic objectives and goals.

 Evidence of the ability to communicate clearly and E A / I / T concisely, including the ability to listen actively and match communication to the needs of the recipient.

 Evidence of the ability to take responsibility for own actions and behaviour being able to reflect on previous experiences to improve own practice. E I

 Evidence of the ability to be calm and resilient whilst under pressure and to remain optimistic and persistent. E A / I

 Evidence of the ability to work as a team member and within a line management structure, understanding the importance of seeking guidance and support when E A / I / T required.

 A methodical and well-organised approach to workload and an ability to work on own initiative within a E A / T sometimes stressful setting.

 Demonstrable ability to use Microsoft Office (word, excel, outlook, access). E A / I

General

 A commitment to follow the philosophical principles of Refuge and be committed to empowerment, support and E I equality which underpin all of the work undertaken by Refuge.

*Assessment method: A: Application I: Interview T: Test Notes

1) This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Due to the nature of our work it will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions which are not protected under the Act. 2) Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.