Our Report, Including Additional Information Not Reported in the Published Version Is Available

Department of Justice and Attorney-General Annual Report 2011-12 Page 1 The department Department of Justice Report Attorney-General of Annual Department and State of (Department andAttorney-General) The of Queensland 2011-12.annual report Justice from as: Content attributed should this annual report be Attribution: view visitcopy a To ofthis licence, of Queensland (DepartmentofState Justice and Attorney-General). you andlongInfree adaptasessence, copy, work are the to communicate thisannualreport, you as the attribute SummaryBY Statement:CC Licence Attribution(CCBY)licence. Commons Australia 3.0 the andisbyAttorney-General)licensed annualreport of Queensland This ofState (Department Justice under Creative a Licence: State (Department andAttorney-General)The of ©Queensland of 2012 Justice ISSN1838-1987 ourfeedbackon A website. survey available is also [email protected]: www.justice.qld.gov.au 3239+61 Fax: 7 0502 3109+61 Tel: 7 9606 GPOBoxQLD 149,4001 Brisbane of andAttorney-General Department Justice UnitGovernance Corporate hard orto details additional for copies provide feedback: Contact http://www.justice.qld.gov.au/__data/assets/pdf_file/0006/161808/additional-published-info.pdf at: informationin report, additional notOur reported published isincluding available the version to oftheback cover inside the attached report. of andAttorney-Generalfor statements full Department are the Justice 2011-12 The CD contained the financial on under the 2011-12. for therequirements has It accountability been prepared meet department’s needs andthe to of stakeholders andcorporate annual Departmentreport ofJustice its performance andAttorney-General’s The financial summarises objective Communication Financial Accountability 2009 Act Financial Accountability communicate you. to communicate report the youdepartmentoncontactthe 3239 can to (07) an 3520andwe arrange interpreter effectively will diversebackgrounds. If youandlinguistically culturally have difficulty understanding annual report, the TheQueenslanders from to Queensland providing services all Governmentis to committed accessible

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. Page 2 Table of contents

Letter of compliance 2 . External accountability ………………………. ……………………………………….. 38

Director-General’s message 3 . Internal Audit …………………………….. …………………………………….. 39

The Minister 4 . Risk management ………………………………. …………………………………………………… 40

The department 4 Governance - people ……………………………………………….

Organisational structure 6 . Women …………………………………. ………………………………………………. 40

Getting Queensland back on track 7 . Workforce planning, attraction and ………………….. retention………………………………………… 40 ……. Performance, planning and reporting 8 . Breakdown of salary by gender …………….. 41

Strategic risks 8 . Leadership and management development …………………………………………………. framework ……………………… 41

Departmental performance 8 . Performance management framework….. 42

Justice services 9 . Flexible work arrangements………………. ……………………………………………….. 42

Youth justice services 20 . Industrial and employee relations...……… ……………………………………… 43

Fair and safe work services 24 . Safer and healthier workplaces …………… …………………………….. 43

Liquor, gaming and fair trading services 29 . Voluntary separation program ……………. ………… 43

A sustainable and accountable organisation...... 34 . Voluntary early retirements, redundancies and retrenchments …………. 43

Governance – management and structure . Public sector ethics …………………………….. 44

. Board of Management 34 Financial overview ……………………………… 45

. Workforce Management Steering Committee 36 Crown Law report ………………………………………………. 50 . . Finance Committee 36 Appendices ………………………………….. 56

. Information Management Committee 36 Glossary ………. 77

. Accommodation, Fleet and Asset 37 Management Committee…………………………... . Audit and Risk Management Committee ….. 37

Department of Justice and Attorney-General Annual Report 2011-12 Page 1 The department Department of Justice Report Attorney-General of Annual Department and Director-General Acting Ryan Terry Yours sincerely publications.htm. checklistannualreportingcan ataccessed therequirementswww.justice.qld.gov.au/corporate-outlining A be of previouslypart machinery-of-government department made including changes April Youth in 2012whichsaw Justice, andperformance year.operations That structure,2011-12 currentof the reflects of the it financial is, whole thisdepartmentis applyingthe prepared report thefor onfor This administrative arrangements ofthe basis thisannualreport certify with: I that complies pleased2011-12 am presentthe to Reportthe ofJusticeI for andAttorneyAnnual Department Attorney Dear Street,Brisbane Anne 50 QLD 4001 Law State Building 18, Level for andMinister Attorney-General Justice Honourable JarrodMPThe Bleijie November 2 2012   published by andCabinet. published Department Premier the of the StandardManagement 2009 the detailed requirements the outrequirements in set detailed the requirements prescribed the of the the Department of Communities, Child Safety and Disability Services join our join andDepartmentDisability department. the ofCommunities, Services Safety Child Letter of of compliance Letter , and , Financial Accountability 2009 Act Financial Accountability Annual Queenslandrequirements Annual for agenciesreport Government 2011-12 and the Financial Performance Financial and - General. Page 2 Director-General’s message

Following the 2012 Queensland State election, the The Office of Fair and Safe Work Queensland department focused its efforts on implementing the continued its important work to keep Queensland incoming government’s vision and commitments, homes, workplaces and communities safe. including four commitments to be delivered in the In 2011-12, workplace health and safety officers first 100 days of the new Government’s term. The undertook 1 017 investigations, issued 9 190 department ended the 2011-12 financial year having notices and completed 98 prosecutions resulting in

met these 100-day commitments and with T

over $2.9 million in fines. h significant progress made in contributing to the new e

Government’s objectives for the community. Electrical safety inspectors undertook 1 924 e

investigations, issued 1 562 notices and completed r

This annual report details the initiatives made in m

9 prosecutions resulting in $105 000 in fines. e

2011-12 to contribute to Getting Queensland Back n

on Track as well as to future commitments and In 2011-12, the Office of Liquor and Gaming reforms the department will work towards in 2012- Regulation completed 5 422 liquor and gaming 13 to contribute to the Government’s strategic audits and inspections, 8 610 liquor and gaming direction. investigations (1 204 of which were related to liquor complaints from the general public) and Amendments to the Criminal Code implemented processed 18 735 liquor and 7 432 gaming several Government commitments for tougher applications for a range of matters. sentences for repeat sexual predators who commit sex crimes against children, for people who evade In 2011-12, the Office of Fair Trading received police, for serious assault on police officers and for over 14 000 consumer complaints (satisfactorily murder. finalising 88 per cent of these), achieved $6 million of redress or compensation for consumers, In 2011-12, the department continued to provide a completed 8 883 compliance exercises, finalised broad range of services to the Queensland 2 926 investigations and initiated 1 794 community. enforcement actions against non-compliant traders. Queensland courts and tribunals finalised more than Machinery-of-government changes in 2012 saw the 312 428 matters during the year. Supporting this department welcome Youth Justice Services. work were the various court and tribunal registries Through youth justice conferences, victims of in locations across Queensland. crime can have greater participation in the justice The JPs in the Community program was expanded system by directly holding to account young people to 161 sites and approximately 2 140 active Justices who have offended against them. From July 2011 of the Peace and Commissioners for Declarations to June 2012, 2 937 referrals to conference were volunteered 76 778 hours to the community. received and 2 282 referrals conferenced with 98.2 per cent of participants satisfied with the outcome. The department’s work to protect adults with impaired capacity or mental or intellectual Machinery-of-government changes also saw two impairment continued. The Adult Guardian acted as departmental business units transfer to other substitute decision maker for 2 407 adults with department’s – the State Penalties Enforcement impaired capacity and received 615 new Registry and Public Sector Industrial and Employee guardianship appointments. Relations. The Office of the Adult Guardian concluded 263 The past year has been one of significant change investigations into allegations of neglect, and development for the Department of Justice and exploitation or abuse, and community visitors made Attorney-General. During this transition staff have approximately 4 300 visits to over 1 100 continued to show a strong commitment to their accommodation sites supporting approximately work and maintained the provision of high-quality 8 000 residents to help prevent abuse, neglect and services to the community. I would like to thank exploitation. them for their contribution and dedication. I would also like to thank all the other people, particularly Victims of crime continued to be supported through the large number of volunteers, organisations and funding to provide counselling services, court partners who work with us to serve the Queensland support and specialist support referrals for these community. vulnerable members of the community. Terry Ryan The Registry of Births, Deaths and Marriages Acting Director-General issued 281 734 life event certificates and registered 124 869 life events.

Department of Justice and Attorney-General Annual Report 2011-12 Page 3 The department Department of Justice Report Attorney-General of Annual Department and 2. listed in Appendix is authorities 1 ...... Queensland: and in delivered strong aare Brisbane, department presencethroughoutservices around has regionalthe many While . . . . . agency Departmentgovernment ofJustice isthe for: andAttorney-General The responsible isestablished. ofthem which each legislation responsibleunder the Attorney-GeneralParliament he for the to Justice,ultimately from is for and Minister andbodiesstatutory officers. various establishing portfolioofthe DepartmentThis includes ofthe Justice operations andAttorney-General. legislation administering Attorney-Generaland the for 221 Justice to The is offor responsible ActsParliament relating Minister . . . . . Attorney-Generalalso: suedbehalfonState. of the The personoraState,a Governor, suing the andconduct the Justice for may for minister start litigation orMinister being in andpowers set are out the the HonourableJustice.Thefunctions for JarrodMP The Attorney-General’s is Attorney-GeneralandMinister Bleijie

The portfolio’s statutory bodies and appointments are listed in Appendix 1. Legislation establishing the portfolio’s statutory bodies and and bodies statutory Appendixportfolio’s establishing the and 1.Legislation statutory bodies listed portfolio’s in appointmentsare The The Office ofLiquor,The Tradingrange inGamingandFair a andservices offers regulation licensing ofliquor across Queenslandkeepservices workplaces safe. relations to andcommunities andindustrial services Office andSafe of safety Fair The providesservices,workplaceWork andsafety electrical Queensland health criminal cases.in State represent the OfficeProsecutionschambers Director ofthe ofThe Public has throughoutand Queensland sub-offices located to to they victimsservices need. ofhavethe crimeaccess that numerousAssistQueensland in located make aroundVictims court supportofficersare courthouses to sure State the Queensland. across Queenslanders, onall in focus ato JPs hasthe Communityprogramservices With the delivering 160 sites signing andfederal services.State government on accesshaveQueensland to access andadvice also to Queenslanders regionalareas Governmentagencies in gain Queenslanders to with Queenslandprovides all system. Courts The Service Queensland’s direct access justice and integrity ofthe the probity industry Queensland maintaining gambling benefitsin andensuringcommunity the economicdevelopment promotingthe liquor of Queensland's industry about complaints practicesbusiness andinvestigating unfair Queensland providing businessesandconsumers information aboutand with andadvice rights their responsibilities safety andpublicpersonal electrical safe services system, fair work supportarelations providing environments to and industrial improvedand equitable justice Queensland in administering on prerogative orofadvise the criminal exerciseofproceedings, mercy,grantimmunities the initiate terminate can appointments on Councilthe Council advice Cabinet Executive andadvises judicial andtheExecutive to provides legal employment child including issues relations responsibility hours,publicfor trading industrial holidaysand private has sector some andworkers’ workplaceQueensland for andsafety in health is responsible compensation electrical interests andcollective guardian the asofthe interest,balancingconflicting private acts public from from courtainprosecution cases. and before appear appropriate locations all Queensland.all locations across from gambling. machine gaming The department department The Minister The Attorney-General Act 1999 Act Attorney-General 1 Though have andindividualsvaryingofindependencebodies degreesthese 2011-12 . As the State’s first law officer, the officer, law. the firstAttorney-Generaland the As State’s Page 4 Following the Queensland State election in March 2012, the incoming government announced changes to the structure of the Department of Justice and Attorney-General.

All structural changes are summarised in the following table:

Organisational unit Transferred to/from

Public Sector Industrial and Employee to Public Service Commission Relations

State Penalties Enforcement Registry to Queensland Treasury and Trade e

Youth Justice from Department of Communities, Child Safety and r

Disability Services e

Department of Justice and Attorney-General Annual Report 2011-12 Page 5 The department Department of Justice Report Attorney-General of Annual Department and 2011-12 June O rganisational 2012 - - Operations - Tribunals - Service and Land CourtsSupreme Legend 4 Judicial Support Registry Land Court and regions statutory role Public service office with a holders authorities Independent Community Justice Services Office of the Commissioner for Body - - - - , Registry of DisputeBirths ResolutionJustices of BranchtheVictim Peace Assist Branch Queensland District Marriages O Corporate and Community O Administrative Tribunal ffice of the Queensland Civil and ffice of the Adult Justice Services c Queensland Queensland Courts Service Advocate Guardian / hart Management Ethical Standards Office of the Director statutory Detention Centre Inspection statutory Child Safety Director Organisational structure structure Organisational Public - - Support - Program - Coroner - Service Magistrates Courts Internal Audit Registry Operations Justice ServicesCourts Innovation Office of the State 4 , Deaths and regions office and Youth - General Technology- Development- Bureau State ReportingEngagement and Community- Services Reform and Support Information and CourtPrograms Policy and Reporting ) Private Sector Industrial Relations Queensland Industrial Registry , Office of Fair and Safe Finance ( incl Work Queensland Electrical Safety Office Workplace Health and Safety Queensland . Department of Justice and and Justice of Department Attorney Minister for Justice Attorney Director Parliament Youth Justice Conferencing Communication Services Corporate Services - Human Resources and Information Technology General and - Financial Services Facilities Services Property Services - General General General Governance Services Youth Detention Operations and Brisbane and Cleveland Youth Justice Youth Detention Centres Capability and Learning Programs and Practice Policy Regional Services Outlook Services Courts Services , 5 Performance regions Services ( Townsville , Youth Justice Services ) WorkCover Queensland IndustrialQ Relations CommissionQ Queensland LawThe Reform Public TrusteePublic Advocate Legal Services Legal Aid QueenslandDirector of Public ProsecutionsAdult Guardian Anti Office of the InformationOffice of Commissioner the OmbudsmanElectoral Commission Crimeof Queenslandand Misconduct Commission L - Office of the Director of COMP Legal Services Coordination Unit Strategic Policy Legal Services Commission LegalServices eave Right to Information and Privacy Public Prosecutions - Discrimination Commission Queensland Secretariat of the Queensland Office of General Counsel Crown Law Law Reform Commission Executive Services Whole of Government Executive Services Information Policy Strategic Policy Office of Liquor and Gaming Office of Regulatory Policy Liquor Commissioner Office of Fair Trading Fair Trading Regulation , , Gaming and Legal and Commissioner Page 6

Getting Queensland back on track

Our vision, values and Contributing to the purpose Government’s objectives for the community

t Our vision: Lower the cost of m

A fair, safe and just Queensland.

living

Our purpose: To contribute to a fair and just society and safe, healthy and productive workplaces and community.

Our values: Our values underpin and guide our planning, Grow a four pillar service delivery and reporting. economy

Purpos e We focus our efforts on achieving results that make a difference to the wellbeing of Queenslanders. People We invest in the development of our staff and Revitalise encourage work life balance. We celebrate frontline diversity and equity in our workplace. services Partners hip We work together in collaborative teams and partnerships with a strong focus on shared purpose and clear goals, respect and open communication. Performance We are accountable for delivering effective, timely and responsive services that contribute to the Restore achievement of our vision. We use innovation and initiative to improve our performance. accountability in government

Invest in better infrastructure and planning

Planning performance and reporting

Department of Justice and Attorney-General Annual Report 2011-12 Page 7 The department Department of Justice Report Attorney-General of Annual Department and 2011-12 a will required.Furthermore, emphasis monitoringreputation. dataon andsecurity be greater department. risks increasinglythe affectcreate and advancesto social new will strategic media These digitisation - technologiesand in opportunitiesrisks emerging Recognising ofthisrisk. escalation facing budgetConcurrently,departmentsare government reductions. two These opposing driving trends are the for the sectorto with sector employees. skilled has highly compete Increasingly, public private the - pressures transformation and HR resources reduced effectiveness with Maintaining delivery perform. may rolescan adjust the needaboutInpolicy addition, to that State makers the expectations their of restraint. meet demands time ato the in fiscal of citizens strategies develop preventcontinueddepartment andensurewill coherent the To shortages delivery, improvement core service in Government the for provide funding to initiatives. additional for environment functions of corein fiscal a tight Delivery outcomesofpublic programs. attitude oftransparencymanagementfavourandan and responsibility in for project better enforced andfunding the demands rising.Stepping the Simultaneously, demands Government’s are these requirethe onto services up will in andoversight useofthe interest transparency ofpublic funds. accountability - quality governance through publicgreater High to tendency the avoid short manage only departmentwill bothlongThe consider south theincreasingdemand the in our Queensland, for particularly east, is services. demographic - for shifts long-term Planning environment fiscaltight a its within continuesto risks moreinnovative services it for deliver as lookways to strategic and effective outplan and successfully in manage to its set strategic the strategies department services uses objectives, The the in chapters.performancereported the isalso standards against performance service department’s objectives. its progressing The achievingits toward plan performance have chaptersreport been performance strategic used to in how and departmentshow isthe andforms for Performancepriorities basis reporting. indicators the the setsdepartment’s from the its strategic plan The underpinningall work.department’sof the betweenGovernment’splan the Thelink isplan theQueensland department, ofstrategic for andthe services. range the departmentto contributescommitments throughThe community Government’s deliveryofdiversethe athe . There is a growing need to recruit, retain and develop capability in the department’s workforce.isgrowing a department’s the capabilityrecruit, There need in and to develop retain Strategic risks Strategic - term planning and proactive measures to deal with with measuresdeal andto planning shifts term demographic and proactive - term issues and immediate andissues term objectives.immediate

Population growth andchangingPopulation demographics in

Fiscal pressures may make pressures make difficult Fiscal it may

Newsuchastechnologies Therepublic isrenewed a Page 8

Justice services

2011-15 objectives: 2012-16 objectives: . Improve the administration of . Improve the administration of Queensland’s justice system Queensland’s justice system . Better protect the rights and . Improve frontline justice services interests of Queenslanders for Queenslanders

This performance chapter covers three service areas:

Criminal and Civil Justice includes Queensland’s courts and tribunals and provides coronial and prosecution services. i

This service area provides diversion programs to address causes of crime, Justice of the Peace services and civil and

e criminal mediation services across the State. It contributes to the department’s objectives to improve the administration r

of Queensland’s justice system and frontline justice services for Queenslanders. e

Legal provides independent legal services for public sector agencies and the State. It also develops and coordinates proposals for justice-related legislation and provides advice on law reform and justice policy. This service area contributes to the department’s objectives to improve the administration of Queensland’s justice system and improve justice services for Queenslanders. Human Rights Protection provides guardianship and victims of crime services. It also provides births, deaths and marriages registration services. It contributes to the department’s objective to improve frontline justice services for Queenslanders. These services are delivered by the following business areas:

Criminal and civil justice: Legal: . Queensland courts and tribunals, including: . Crown Law - Supreme and District Courts . Legal Services Commission  - Magistrates Courts  . Legal Services Coordination Unit - Land Court and Tribunals  . Office of General Counsel  - Childrens Court  . Queensland Law Reform Commission - Courts Innovation Program . Right to Information and Privacy Unit - Office of the State Coroner  . Strategic Policy . Whole of Government Information and Privacy - Queensland Civil and Administrative Tribunal   Human rights protection: . Office of the Director of Public Prosecutions . Child Safety Director . Dispute Resolution Branch  . Office of the Adult Guardian . Justices of the Peace Branch . Office of the Public Advocate  . Office of the Commissioner for Body Corporate and . Registry of Births, Deaths and Marriages Community Management . Victim Assist Queensland

Our performance Queensland courts performance compared with the national average . Despite increased lodgements, Queensland courts continue to achieve impressive clearance rates in the criminal and civil jurisdictions. The following results were achieved during 2011-12:

Criminal jurisdiction - Supreme and District Courts – 103.1 per cent

Department of Justice and Attorney-General Annual Report 2011-12 Page 9 J ustice services Department of Justice Report Attorney-General of Annual Department and 2 . reforms with justice civilandcriminal Progress .

The The - jurisdictions criminalandcivil during 2010-11: the Queensland in the was most Using the asstate matter, assessed effective per cost cost average finalised national average ofaverage104.1 national Queensland courtsthedemand, remained parnationally. onwith significant Despite criminal matters cent ofall second number24.8ofall the ofcriminalandfinalisedper lodgements courts experienced highest jurisdictions was ratefor 104 jurisdiction,combinedmatters the Queensland per all cent. Inclearance Queensland’scriminal ofaverage98.1 national perthe cent. andtheis 11.5 orterritoryin pointsjurisdiction percentageabove clearancerateof anystate civil highest is the was Queensland’scivil in This all jurisdiction per 109.6In cent. 2010-11, clearanceratefor matters combined the 2010-11, courtscontinued efficient.beQueensland andcost to effective Asand territories. levels of to well performancein in high states achieving as favourably those other Australian The - - jurisdiction Civil - - - Code: to three electionthrough Criminal commitments bills amend the department implemented The above of average101.9cent. Court national and well the per orterritoryMagistrates was state clearancerateachieved aThis by per 105.8cent. matters these highest is the and262 clearancerate for finalised In 6632010-11, matters. The criminal Court civil Queensland’s Magistrates Commonwealth Commonwealth Government2012Reporton Services Magistrates Court civil civil matterCourt Magistrates criminal matter Court Magistrates matterCourt civil District matter Court criminal District matter Court civil Supreme Court criminal matterSupreme Jurisdiction Commonwealth2012 Report Government on Services regime for repeat sexual predators who commit certain sex crimes and certainsexfor children; predators against who crimes regime sexual repeat commit Law Offenders)Strike (Two aCriminal sentencingthe Sex Bill 2012whichintroduces Child mandatory Magistrates – 99.9 perCourt cent. Magistrates Courts and–District 107.9centSupreme per – 100.1 Court Magistrates per cent. period for period murder. also The toughofficers. a seriousassault bill newpolice on introduces minimum andfor non-parole Law Bill2012whichintroduces whoAmendment peopleCriminal the for tougherevade sentences police Parliament; to Amendmentlie Parliament) it Lawto Bill 2012whichillegal makes Evidence (FalseBefore Criminal the

cent. reports on for data the 2010-11year. 2011-12 Average cost cost Average ($) per finalised finalised matter 2 highlights that Queensland courts compare thatQueensland highlights very courts compare 1 078 1 262 6 481 1 573 7 248 394 National costNational average ($) per ($)per finalised Page matter 17 00217 10 2125 8804 5992 237 481 . The Civil Partnerships and Other Legislation Amendment Bill 2012 amended the Civil Partnerships Act 2011. The Bill was passed on 22 June 2012 and included provisions to rename the Civil Partnerships Act 2011 to the Relationships Act 2011 and to remove provisions in the Act which allowed for civil partnership declaration ceremonies. The amendments came into effect on 27 June 2012. The Act provides for a couple, regardless of their sex, to have their relationship legally recognised in Queensland. . The department assisted in developing the terms of reference for, and establishing, the Queensland Child Protection Commission of Inquiry to review Queensland’s child protection system. . The Queensland Courts Service planned a new regional structure that will deliver more efficient and effective court services to Queenslanders. The new structure will merge six regions into four.

Client satisfaction with information and services . The Queensland Courts Service conducted a court users and partners survey that demonstrated strong overall satisfaction with respect to the timeliness (87.8 per cent) and professionalism of registry staff (90.8 per cent), public facilities (76.1 per cent) and the safety standard of the courthouse (87.8 per cent). . Feedback from users of the Queensland Civil and Administrative Tribunal over 2011-12 demonstrated a 71 per cent overall satisfaction rating. This is an increase of 4 per cent in satisfaction from 2010-11.

. In 2011-12, the percentage of clients satisfied with the overall services of Victim Assist Queensland remained J

high with 96 per cent of clients surveyed reporting satisfaction with financial assistance services. The Victims i

LinkUp telephone and web service, which links victims of crime and their families to existing support services

across Queensland that can help their recovery, reported a 98 per cent overall satisfaction rate. r

Support provided to victims of crime . Victim Assist Queensland administered $2.2 million in recurrent funding to provide counselling services, court support and specialist support referrals for victims of crime. Victim Assist Queensland also provided one-off funding of $100 000 for three community organisations to build capability to support victims of crime. . The department also developed a number of resources to support victims of crime: - a Fundamental Principles of Justice for Victims of Crime online training resource to guide Queensland Government agencies in treating victims of crime. In 2011-12, the department completed a pilot of the online training; - a fact sheet and poster targeted at raising awareness of support services available to Indigenous victims of crime; and - a webpage to support parents and carers of young people who have been injured by violent crime. . The Office of the Director of Public Prosecutions improved the information provided to victims of crime and their families about prosecution matters by implementing the use of SMS technology to provide timely information to victims and their families about court events.

Number of human rights matters lodged through the Queensland Civil and Administrative Tribunal . In 2011-12, 10 084 human rights matters were lodged through the Queensland Civil and Administrative Tribunal. Demand for the tribunal’s human rights services has remained strong since its inception in December 2009. . To further improve services provided through the Queensland Civil and Administrative Tribunal, the hospital hearings project introduced onsite hearings for the appointment of substitute decision makers for vulnerable Queenslanders at a number of Queensland health facilities in South East Queensland. Hearing waiting times were reduced from approximately four months to four to six weeks.

Community access to Justices of the Peace services . In 2011-12, access to Justice of the Peace services was improved by expanding the JPs in the Community program to 161 sites. In the past year, approximately 2 140 active Justices of the Peace and Commissioners for Declarations volunteered 76 778 hours to help the community by dealing with routine matters quickly, cheaply and reliably. . The Justices of the Peace Branch improved the consistency of witnessing practices performed by Justices of the Peace and Commissioners for Declarations by providing regular professional development and training events across Queensland.

Department of Justice and Attorney-General Annual Report 2011-12 Page 11 J ustice services Department of Justice Report Attorney-General of Annual Department and . . criminalservices High quality justice . . . . effective more and cost toaccessjustice faster, to easier make resolution dispute Alternative . . . . justiceaccessservices and obligations their their meet rights, to and Queenslandersneedprotect services Information . . . rights of vulnerable Queenslanders the Protecting key performancein2011-12 Other executionofpecuniary orders year. 2011-12 duringthe financial under the As State based at $123scheme. June2012, conviction 30as 996.11 ofcollected result the a was 2002Proceeds Criminal Confiscation Act theofthe The ofPublicunder confiscates ofcrime chapterOffice Prosecutions proceeds 3 Director of the Barlow. and Cowan prosecutions of the ofBrett Massimo Sica Morehu-matters including assumed carriage and Hohepa months.of timeframesix Director ofthe The ofPublic prosecutedOffice numberaProsecutions profile ofhigh oftheThe ofPublic presented Office within perofindictments Prosecutions cent Director legislative 100 the Planning resolution.70 and EnvironmentCourt,over alternative wereusing dispute per resolved cent of matters 2011-12,85 resolution.over alternative Inper werethe dispute cent of through LandCourt finalised matters faster costly full with a bothInlitigants that and for processless than a is court hearing courtandlitigants. the The andLandEnvironmentdispute Court to Planning processes resolutionandthe use alternative provide Court ownership to Justice Association.service JunkuriLaka andmediation the of peacemakinga Government workedwith The project transition Australian Morningtonteam the to Island Restorative Justice within settled days.and65 69 centof matters were per criminal Inmediation 2011 justice services. criminalandcivil through Resolutiondispute services The resolution toits timely BranchDispute alternative continued deliver agreementit or the outcomerather by imposed beingthan tribunal. additional andhearing provide combinea clients shared an amediation opportunity with negotiate with to program Theintroduced Tribunaltrial a Hybrid Queensland andAdministrative of hybridhearings hearings. Civil contains rightsalso underwebsite comprehensiveinformation andindividuals’ Actit. the about 1 regardrights the their in to to provide propertyowners,occupiers, property and neighbourhoodcommunity the groups information with on InFebruary and March make soundandinformed decisions recovery.about their oftheadvised paymentswhichenables immediately progressofvictimstheir perandensures to cent are them has to This communicatedreduced 93by financialworkloadfor information clients. the activity is this particular transformed Queensland notification introducedSMSwhichVictim payment has the system way Assist the 2011-12. improved Timeframes 2008-09weeks 10have in event from an to workingofcertificates. average4.1 days in for lifetimeframesdelivery to Deaths service TheofBirths, issuing continued andMarriages improve Registry seriesofseminars ofadelivery throughout andQueensland responsibilities. bodycorporate on rights 24 oftheThe Corporate Office Body Commissioner respondedfor andCommunityManagement morethan to 000approximately residents.8 to made4 supporting 1300 impairment, visitors approximately over 100 sites community visits accommodation ormental of orintellectual To impaired andexploitation with capacity help neglectabuse, adults prevent orabused. was orhadbeenbeingneglected, impaired exploited capacity In2011-12, an with Office adult the Adultof theGuardian allegations that investigations concluded into 263 421resortdecisions in care statutoryattorneyofcases.aslast health Adult health Guardian made newguardianshipguardian asreceived acting in 615 Throughoutandceased cases. appointments 366 yearthe the appointed as either underguardian an or attorney asappointed powerenduring The ofattorney. Adult Guardian During 2011-12,maker for Adult 407with capacity, the Guardiandecision substitute adults asacted 2 impaired

November

000 client enquiries and provided a 000enquiriesandprovided asheetandclient of theinformation rangeincluding a products and services, fact

2011 and modernised and reformed the law relating to dividing fences and trees. The department’s 2011andmodernisedto department’s relating andreformedlawfences theThe dividing andtrees.

2012, freewere2012, informationcommunity sessions Neighbourhood 2011Disputes Resolution Act . Between July. 2011and 1 Between $597June2012, 30 wasthe to 062 forfeited 2011-12 - 12, 80 12,

cent of civil matters were settled within settled days 30 matters were cent ofcivil

held in in around held locations 11 Queensland . . commenced Act The on Page 12 . The Office of the Director of Public Prosecutions conducts legal work on behalf of the Crime and Misconduct Commission (CMC) as the solicitor on the record in relation to chapter 2 proceedings of the Criminal Proceeds Confiscation Act 2002. The CMC applies for the restraining order and subsequent forfeiture of the relevant assets or proceeds of crime. From 1 July 2011 to 30 June 2012, $20.858 million in assets was restrained. A total of $7.01 million of this amount was forfeited to the State.

Reforming policies and procedures to support the rights of Queenslanders . The Queensland Courts Service assisted the State Coroner with a major review of the State coroners guidelines aimed at streamlining coronial practice. The State Coroner issued comprehensive autopsy guidelines which ensure that only deaths warranting investigation are brought into the coronial system and that invasive autopsies are only ordered if absolutely necessary for investigations.

Future direction

In 2012-13, these service areas will: . develop legislation to implement the Government’s election commitments to crack down on serious drug crime by introducing:

- tougher sentences for drug traffickers and drug dealers who target children; and i

- new unexplained wealth and drug trafficker declarations to target the ill-gotten gains of drug criminals. e

. introduce new sentencing laws to increase the maximum penalty for graffiti crime. e

. amend laws to address synthetic drugs, penalties for child pornography and some child sex offences including a new child grooming offence. . impose a nominal administration fee (the offender levy) on offenders found guilty of offences in the Supreme, District and Magistrates Courts. . increase the value of the penalty unit from $100 to $110. . administer additional funding of $2 million over four years to community-based organisations to build capability to support victims of crime. . establish a new coroner’s office in Mackay to take pressure off already stretched regional Magistrates Courts to help clear a backlog in delayed cases. . increase funding to expand and better support the role of Justices of the Peace, including trialling the use of JP (Magistrates Court) to hear suitable tribunal matters. . conduct a review into the Queensland Civil and Administrative Tribunal to deliver easier access to justice for minor civil disputes. . officially open the new Brisbane Supreme and District Courts on 3 August 2012. The new complex will provide significant operating efficiencies and will improve public access to court services. . strengthen the capacity of families and support networks to play a positive role in the lives of people with impaired decision-making capacity by developing a mediation model for use in guardianship and investigation matters. . undertake a systematic survey of key rights protection issues for the 8 000 people with disability and mental illness who live in residential facilities. . engage with communities and training providers to deliver programs and continuing professional development to improve compliance and support for Justices of the Peace and Commissioners of Declarations in Queensland. . continue to digitise approximately six million birth, death and marriage records currently held in paper or index format, which will result in improved service delivery timeframes and data security. . release a new system to electronically receipt birth notifications from private hospitals. This system will use SMS technology to authenticate user details and will improve timeframes for birth registrations. . complete the Mornington Island Restorative Justice project by mentoring the Junkuri Laka Justice Association in its first full year of managing the peacemaking and mediation service on Mornington Island.

Service standards and other measures

Department of Justice and Attorney-General Annual Report 2011-12 Page 13 J ustice services Department of Justice Report Attorney-General of Annual Department and andother standards measures Service 2011-12 Page 14 Service standards and other measures

Department of Justice and Attorney-General Annual Report 2011-12 Page 15 J ustice services - Civil - law Justice Report Attorney-General of Annual Department and (finalisations/lodgements) cent per Clearance rate Magistrates Courts Criminal - law Civil - law per months) cent indicatorBacklog (greater 24 than Criminal - law Civil - law (finalisations/lodgements) cent per Clearance rate District Court–Appeals Criminal - law Civil - law months) indicatorBacklog (greater 24 than Criminal - law Civil - law (finalisations/lodgements) cent per Clearance rate District Courts Criminal - law Civil - law Service standards months) indicatorBacklog (greater 24 than law Criminal law Civil (finalisations/lodgements) cent per Clearance rate Supreme Court–TrialDivision Criminal - law Civil - law months) indicatorBacklog (greater 24 than Criminal - law Civil - law (finalisations/lodgements) cent per Clearance rate Supreme Court–ofAppeal Service standards Notes Notes 5 4 3 2 1 8 7 6 2011-12 107.6% 132.7% 100.7% 104.4% Actual Actual 99.6% 87.5% 93.3% 99.7% 95.2% 2008- 2008- 0.3% 1.4% 8.8% 4.4% 4.4% 5.8% 0% 0% 09 09 112.7% 122.3% Actual Actual 92.8% 94.9% 98.6% 93.2% 96.6% 94.2% 2009- 2009- 0.6% 0.4% 2.9% 6.3% 3.8% 3.7% 5.4% 99% 0% 10 10 129.6% 104.6% 110.4% 130.8% 104.4% Actual Actual 98.4% 89.4% 38.5% 93.2% 2010- 2010- 0.1% 3.9% 5.1% 3.9% 5.1% 7.2% 0% 0% 11 11 Target/ Target/ 2011- 2011- 101% 100% 109% 100% 100% 100% 100% 100% 100% 0% 0% est 0% 0% 5% 5% 5% 5% est 12 12 12 Est 12 Est actual actual 2011- 2011- 108% 130% 105% 104% 5.8% 9.6% 90% 99% 85% 97% 95% 0% 0% 2% 6% 5% 3% Page 16 105.8% 129.2% 104.1% 109.2% 104.5% Actual Actual 98.5% 99.9% 83.5% 94.9% 10.1% 2011- 2011- 2.1% 4.4% 5.5% 6.4% 0% 0% 3% 12 12 Notes:

1. The court has no control over the number of lodgements. There has been an increase of seven per cent in criminal lodgements in 2011-12. 2. The increase in the monetary jurisdiction of the Supreme Court from $250 000 to $750 000 under the Civil and Criminal Justice Reform and Modernisation Amendment Act 2010 resulted in a reduction in civil lodgements in 2011-12. This reduction led to an increased clearance rate. 3. The increase in the criminal jurisdiction of the District Court under the Civil and Criminal Justice Reform and Modernisation Amendment Act 2010 resulted in a reduction in criminal lodgements in the Supreme Court. This reduction led to an increased clearance rate. 4. The court has no control over the number of active matters. There has been a significant reduction in the total number of active civil matters. Concurrently, the number of matters greater than 24 months old remained constant in 2011-12 compared to the previous year. 5. The court has no control over the number of lodgements. There has been an increase of 20 per cent in civil lodgements in 2011-12 as a result of changes in the monetary jurisdiction of the Supreme and District Court under the Civil and Criminal Justice Reform and Modernisation Amendment Act 2010. This resulted in a clearance rate of less than 100 per cent. 6. This variance is based on a very small number of matters. The progression of matters to finalisation is dependant on the readiness of parties to proceed and is not within the court’s control.

7. The court has no control over the number of lodgements. The variance is due to a significant number of lodgements made in s

Townsville about a particular aspect of liquor licensing law. These matters are unable to be finalised until a determination is made in c

a test case at the High Court of Australia. Once this occurs, all matters will proceed to finalisation. s

r 8. This variance is based on a very small number of matters. The progression of matters to finalisation is dependant on the readiness of v

parties to proceed and is not within the court’s control. e

9. Child protection application lodgement volumes are not within the control of the Magistrates Court and fluctuate from month to month. The complexity of applications may affect the rate at which applications are able to be finalised. The count does not take into consideration the number of children involved in each application and therefore the complexity of the applications where a greater number of children may be involved is unknown. Some delays are caused by factors other than those related to the workload of the court (e.g. a witness being unavailable). 10. A six month trial of a judicial registrar role in Brisbane since January 2012 and the allocation of an additional Brisbane Magistrate to coronial work since January 2012 have resulted in an increase in finalisations in 2011-12. 11. Although the clearance rate has improved in the Coroners Court (see note 10), there has been a significant increase in demand for coronial services in recent years resulting in an increase to pending backlog despite annual increases in finalised investigations. In addition, the progression of matters to finalisation is dependant on other agencies to provide autopsy, toxicology and police reports. Coroners are required to await outcomes of investigative processes (e.g. workplace health and safety investigations) and criminal proceedings before proceeding to inquest. 12. The Land Court’s monthly clearance rates were above target for all but four months of 2011-12. Due to the release of the Valuer- General’s decisions on objection, an extremely high number of appeals against land valuations were lodged towards the end of 2011. Despite an increase in finalisations over subsequent quarters, the target was unable to be met. 13. The progression of matters to finalisation is dependant on availability of persons providing expert evidence and the readiness of parties to proceed. This is not within the court’s control. 14. The variance is due to a focus on reducing the number of pending applications for adjudication and conciliation services. 15. Additional funding allowed for 600 additional hearings to be heard in 2011-12. 16. The presentation of indictments within six months is a mandatory requirement under the Director of Public Prosecutions Act 1984. In 2011-12, the ODPP present 100 per cent of indictments within six months. As the ODPP has limited ability to significantly alter existing legal processes and resulting timeframes, measuring average timeframes is not a meaningful performance measure. Therefore, this measure will not be reported and will be reviewed in 2012-13. 17. This positive result is indicative of the high quality service provided by DRB mediators and staff in assisting people to resolve their disputes through the voluntary 12 step mediation model. It is important to note that due to an increase in referrals from QCAT, this measure now only reflects 17 per cent of DRB's civil output. The other 83 per cent are compulsory mediations provided to QCAT clients mediated using an abbreviated mediation model. In 2011-12, the agreement rate for these compulsory mediations was 48 per cent which is just below the internal target of 50 per cent. 18. These are new measures as the service has only been operating for two years. As demand for financial assistance continues to increase and more complex matters are finalised it is expected that the average number of days to assess will also continue to increase. The measure will be monitored closely. 19. While the satisfaction rates from clients who have agreed to participate in a satisfaction survey are high, the number of clients who chose to complete the survey was limited. In 2012-13, better processes will be developed, including an online survey to increase the number of participants and provide a more accurate baseline for future reporting. 20. During the year the feedback rating was changed from a rating of 1 to 7 to a rating of 1 to 5. Crown Law has reported its client feedback performance using the new 1 to 5 rating. The previous 2011-12 target of 5 is extrapolated down to 3.57 to align with the new rating scale and to ensure consistency in future reporting.

Department of Justice and Attorney-General Annual Report 2011-12 Page 17 Youth justice services Department of Justice Report Attorney-General of Annual Department and data preliminary availableis 4 . . . offending of for risk support anddevelopment youngpeopleat preventative Appropriate performanceOur ...... following deliveredthe byareas: justice businessare Youth services families.andtheir meetneeds to the ofyouthclients justice strategies implements Justice Youth followingarea: performancechapterthe This covers service . 2011-15 objective:

Youth justice systems data areYouth being upgradedto provide better youth capability reportingdata. of justice critical Until these are completed, changes Capability Capability and Learning for our andfor customers client a and servicesystemstronger servicesBetter and pathways people and their families and provide additional monitoring ofyoungandprovideadditional families progresspeople andtheir people’s orders.ontheir Since young thefor Government increase Queensland andlocal agencies, available community interventions agencies overfrom locations 15 whichinclude in 2011-12. collaborative representatives established panels, The casemanagement response, that localprovide were expert an behaviour, andcollaborative panels intensive courts per(between4 cent) around and for 5 heard accounted charges Queensland per30of centtotal in and finalised shows of youththeconsistently Queensland.years,thatmajority Over data 200 in crimethree people young last minorityofyoungresponded evidenceJustice thatsmall are Services to a offenders for Youth responsible the youngART in of365average190 participated peopleyoung and an peopleper engagedCHART. month in shows data offendingbehaviour. their that andchange during2011-12,for responsibility Preliminary take aim of reasoning the reducing The risk with the offending program of CHART them young violently. helps people managementbehaviours them skills,techniquesandmoral anger display aggressive who social and teaches Targets highChanging youngThe andReaching (CHART) Habits program. program ART risk people targets Aggression (ART)andthe Training deliveredprogram JusticeState, Services Replacement the AcrossYouth the - - - three providing:statewide by isandmeeting leading targets keyactions Services causes underlying the system. Justiceof Indigenous in criminalrepresentation justice Youth over Queensland youthcomponents ofthe to The justice were Futures, implemented the strategy, Just address cross-government DetentionandOutlook Operations ServicesYouth Performance,Programs and Policy, Practice Detention Centres Youth Justice Conferencing Youth Court Services Justice Services Youth improved support and intervention to assist assist ofyoung to improvedtransition supportandintervention the Indigenousleaving offenders detention. stakeholders; and to and engagement through case supervisionandaccess interventions planning of community collaborative system; justice parentsreferralsandcarers for supported of Indigenous whoyouthpeople the young come with contact into 4 . To make sureTohigh these offenders supervisionandsupport . make to intensive risk their receive address providesyouthservices, boot conferencing including justice centres; develops camps, and detention and Youth justice services justiceYouth 2011-12 . 2012-16 objective: services Improve youth justice Page 18 establishment, over 200 young people have been referred resulting in young people accessing a range of services to address factors contributing to their offending, including: - education programs; - accommodation support for families to allow young people to remain in the family home; - linking young people with a culturally appropriate mentor; and - increasing participation in offence focused programs.

Appropriate intervention services and rehabilitation services for young offenders . Youth justice conferences provided victims of crime with an opportunity for greater participation in the justice system by directly holding to account young people who had offended against them. During 2011-12, a total of 2 937 referrals to conference were received and 2 282 referrals were conferenced with 98.2 per cent of participants (including victims) satisfied with the outcome. . Youth Justice Services partnered with Youth Legal Aid Queensland to appropriately divert young people from custody and further entrenchment in the criminal justice system through the increased use of bail options and sentence review mechanisms. A significant increase in higher court bail applications during 2011-12 resulted in improved access to bail and bail support for young people who would otherwise have been remanded in custody.

Sentence reviews have achieved success in areas such as improving the rehabilitative prospects of young people Y

by removing convictions recorded and allowing for intensive community based programs as an alternative to t

detention. u

. Statutory supervision and offence-focused interventions were provided to 1 539 young people on supervised e

youth justice orders during 2011-12 . e

Other key performance in 2011- 12

. Youth Justice Services implemented new information systems to better support frontline service delivery and youth detention centre operations across Queensland. The new systems provide greater access to case management information, increased reliability of court information using the direct transmission of electronic court outcomes from other criminal justice agencies in Queensland, and the integration of critical client information between youth detention and youth justice information systems. The systems also have improved systematic data collection and will significantly enhance reporting capabilities to inform future criminal justice policy and program development. . During the expansion and construction of new buildings and the demolition of and refurbishment of existing buildings at the Cleveland Youth Detention Centre, continued security and safety was operationalised and managed.

Future direction In 2012-13, this service area will: . develop and implement (over two years) trial youth boot camps for 80 young people at high risk of being in detention. . improve the quality of youth justice conferencing and implement graffiti responses for young people on supervised orders for graffiti-related offences to promote responsibility and accountability through youth offender reparation. This will include practice enhancements in key performance areas such as increased victim participation in youth justice conferencing and decision-making accountability. . review and improve policies, practices and training provided to youth detention centre staff to support and maintain contemporary youth detention facilities to ensure detained young people remain safe and well in youth detention and have their rehabilitation needs met. . develop and implement a safe and supported working environment strategy for youth detention centre staff.

3 Youth justice data systems are being upgraded to provide better reporting capability of youth justice data. Until these critical changes are completed, preliminary data is available

Department of Justice and Attorney-General Annual Report 2011-12 Page 19 Youth justice services Department of Justice Report Attorney-General of Annual Department and . . All people - young Other people - young people young Aboriginal Torres Islander- and Strait in years) detention per 000 peopleRate 1 young (ages 10-16 3. with outcomesatisfied the (includingparticipants the that victim) are Percentage youth conferencingof justice All people - young 2. Other people - young people young Aboriginal Torres Islander- and Strait 1. successful: bail conditional program are that Notes: Percentage completed of referrals the to All people - young Other people - young people young Aboriginal Torres Islander- and Strait completed: that community are successfully Percentage orders in of supervised the All people - young Support foryoungpeople Other people - young people young Aboriginal Torres Islander- and Strait Service standards detention: daily number Average young in of people All people - young Other people - young people young Aboriginal Torres Islander- and Strait conferencing: with youthdealt through justice of Number referrals young for people andother standards measures Service Other measures Service standards improved targeting of services to meet the needs of youth justice clients and their families.andtheir meet needs improved targetingto the ofyouthclients ofservices justice develop non-government enable current in justice andsupportthe to investment services youth organisation young people identified as identified people young risk.high as offenders repeat activities for partand as panels of case State management throughoutthe collaborative continue rounding. total average todue the categoriesnot add may number to Figures daily for guaranteed. cannot year be financial of the reliability data for fortwosystems,the absolute 2011-12 the rules datathe counting extracted and from different slightly systems and informationof superseded CRISYJ between the two Because twodifferent YJCFiles. systems, differences the extracted from data been May for result, has justicesystem, commenced information CRISYJ 2011-12 new 2012.Asa A in youth conferencing delays in reporting.to further may new Information of systems Youthcontribute into Justice beandsystems. information Implementation entered finalised to the startedof that close year activities end financial Theweeksto eight enables year. additional following financial 31 Augustthe of atakes after year agreed Under nationally financial place 2011–12isreportingdatafor available. guidelines, extraction notData for yet 3 3 : Notes Notes 1 1 1 2 1 1 1 1 1 1 1 1 1 2 2 2 2011-12 Actual Actual 98.7% 59.7% 55.3% 2008- 2008- 2 614 2 0.36 3.78 136 664 09 09 81 ------Actual Actual 73.7% 72.2% 2009- 2009- 141.5 2 513 99% 82.2 0.34 3.14 732 10 10 ------Actual Actual 71.8% 72.2% 71.4% 2010- 2010- 2 387 2 696 1 72% 99% 76% 80% 0.33 0.15 2.94 137 691 11 11 59 78 Target/ Target/ 2011- 2011- 2 400 1 800 68% 98% 65% 70% 60% 73% 78% 0.36 0.15 155 600 est est 3.6 12 12 60 95 12 Est 12 Est actual actual 2011- 2011- 2 317 2 535 1 71% 98% 73% 72% 72% 76% 80% 0.33 0.14 138 782 Page 3.2 55 84 20 Actual Actual 98.2% 2011- 2011- 2 937 2 827 1 110 1 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 12 12 Fair and safe work services

2011-15 objective: 2012-16 objective: . Improve health, safety and . Improve health, safety and fairness in workplaces and the fairness in workplaces and the community community

This performance chapter covers the following service area: Fair and Safe Work supports an industrial relations framework for Queensland’s private sector, provides workplace health and safety services, workers’ compensation policy advice, and electrical safety services, including developing and enforcing standards and promoting strategies for improved performance. Fair and safe work services are delivered by the following business areas: . Electrical Safety Office . Workplace Health and Safety Queensland . Private Sector Industrial Relations . Queensland Industrial Relations Commission. 

Our performance n

Workplace Health and Safety Queensland and the Electrical Safety Office play an important role in helping keep f

Queenslanders safe at work, at home and in their communities. Key performance indicators that demonstrate the w

r effectiveness of these services are: the reduction in workplace death and injury; and reduction in deaths and serious k

s incidents caused by electricity. e

Reduction in workplace death and injury . The National OHS Strategy 2002-12 set targets to reduce the incidence of work-related injury claims by 40 per cent, and the incidence of work-related fatal claims by 20 per cent, by 2012. Workplace Health and Safety Queensland continued to support this strategy through several initiatives including: the Zero Harm at Work Leadership Program, Medium Sized Business Initiative, Injury Prevention and Management Program and a focus on high risk injuries and industries (construction, transport, manufacturing and agriculture). . The number of Queensland workers who died because of work-related activity decreased by 35 per cent between 2006-07 and 2010-11. This improvement made Queensland the third most improved jurisdiction out of the ten being measured across Australia).4 . The incidence of compensated injury and musculoskeletal serious injury claims declined by 21.1 per cent during 2010-11, an improvement on 2009-10 when a 16.9 per cent decline was achieved. During 2010-11, claims went from 16.6 for every 1 000 Queensland employees from the base period of the strategy (2000-01 to 2002-03), to 13.1 claims per 1 000 Queensland employees. This improvement made Queensland the fifth most improved jurisdiction out of the 10 being measured across Australia.5

Reduction in deaths and serious incidents caused by electricity . Queensland’s five year moving average electrical fatality rate has reduced significantly over the last decade, with rates below the national average. There has been a marked decrease in fatalities per million population from 3.58

 For information on this area’s activities and performance, see this business area’s 2011-12 annual report. 4 The most recent available data is for 2010-11 and is published in Fair Work Australia’s Comparative Performance Monitoring Report (14th Edition) released in October 2012.

Department of Justice and Attorney-General Annual Report 2011-12 Page 21 Fair and safe work services Department of Justice Report Attorney-General of Annual Department and ...... key performancein2011-12 Other . program workplace healthy agenciesimplementing number astructured Increased ofpublicsector . workers andtheir families work-life for Improved balanceoutcomes . Queensland delivered sessionsQueensland200 across State. delivered over information the To businesses. make informed changesWorkplace onwere andSafety sure laws, Healthstakeholders the well to thoseborders state provideforparticularly operating time,reduced costs to over and, across compliance regionalworksites. across workplacepublicoffuture in thesector, implemented programs particularly healthy andacross knowledge regionalcentres Queensland andbroadenthe 11increase representatives in to skills range environmental seriesofworkshopskeyhealth and individual to factors. deliveredA and safety were that program programs organisational, address simpleflu comprehensivemulti-strategy immunisation to vary scope andcomplexity,from in place that activities in a havehealthyworkplace agencies Allpublic sector in widelybe 2012.made available sectors.web-based reportingsupportsaThis systemwork-life and designedwill enable balance oftools range to system ArrangementsReportingprivate piloted both andpublic in Relations Flexible Workplace the successfully Workplace Health and Safety Queensland helped public sector agencies implement workplace and HealthSafety programs. sector healthy implement Queensland Workplace agencies helped public Sector Private Industrialpolicies, helpworkplace businessesimplementwork-life andflexible To balance During2011 than 2010Queensland, twoin in less 2000 in by nineby IPaMemployers all rate for decreased premiumtwo by numberofclaims 2011-12 thatIPaMemployers the andcosts decreased for for andthat average the has indicates Workers’ rate. industry’saverage data their compensation workers’ compensation at rate cappedpremium twice continuetoimprovements implementagreed to will effortsanddemonstratereasonable program have their the in work to processes. preventionand thatandrehabilitation return actively participate injury their Employers IPaMadvisors costs. work businessesthathave improve poorcompensationwith workers’ experienceto claims Injury Prevention (IPaM)The theirandManagement reduce Program helps to compensation employers workers’ Officethe launched Safety Electrical the electrical further contractor, nota Queenslanders aboutthe using with associated To educate licensed risks Governmentthe inform options. possible onlegislative future The extensionofsafety ofthe residential thisconsultation will proposals results accommodation. for in switches aon impactand statement Office public regulatory developed consultation Electrical for Safety released The harmonisation. proposed the to amendments Workcontinued also conjunctionto SafeWorksupporting Australia in CodesSystem. with ofdevelop Practice the with introductionassociated NationalLicensing ofthe proposed legislation Occupational licensing electrical to Office continued Electrical andSafety work Queensland Tradedevelop with to The Treasury responses to 3 health The harmonisedlaws. George Kingworkplace and finaleevent nationally safety estimated Square had an and HealthSafety Queensland. Queensland those Brisbane Workplace events, 42 with in hosted focusing newon Queenslanders 2011, throughout October awarenessimportancein ofworkplace ofthe andsafety raising health 23 from Work nationally Week, celebrated andHealthSafety supported Queensland Workplace further the asbestosaboutcoordinated a source. from andadvice phone contact number asbestos for single Queenslanda established Workplace products.also andSafety Healthpoint management information of industryto with groups workersat risk protect exposureto andfrom improve ofasbestos range asbestos the risk Workand Action 2011 Safety Asbestos Health Plan over years,next the To the activities make five community. is focused asure asbestos-related there approach to andHealthSafety managein asbestos-related to Queensland concerns Workplace Queensland the continued national The

000 people attend with a range 000a with exhibitingpeoplepartnersatevent.attend the ofsafety

- per 01 to 1.16 in to 01 2010

cent. cent. - Work Work andAct 2011Safety Health 12 there were 37 verified serious electrical incidents than Queensland,two2010 thereseriousin 1237electrical less incidents were verified - 11. 11. During2011 Electrical Safety Act Act ElectricalSafety 2002 - related matters to ensure the public can readily and easily access canensureandmatters easily to access readily information public the related - Don’t do Don’t work your own electrical 11. 11.

to - 12 there were four fatalities provisionally attributed to to provisionally attributed there 12four electrocution fatalities were

2011-12 29 was implemented to provide greater providegreater employers, was to certainty for implemented

October - 16 was released. released. include was working Key plan aspects of the

per associated with workandsafety health national associated

2011. byWork celebrated Week Safe was

cent the for premiums increased cent while whole scheme National OHS National Strategy 2002 media campaign.media - 12 by Safe hosting Page - 11. 11. 22 . The Private Sector Industrial Relations inspectorate continued to deliver compliance services in the national workplace relations system under agreement between the federal Fair Work Ombudsman and the Queensland Government. Industrial inspectors are duly badged as inspectors under federal and state jurisdictions. . The Holidays and Other Legislation Amendment Act 2011 was passed in November 2011. The Act provided a one-off public holiday for the celebration of the Queen’s Diamond Jubilee on the second Monday in June 2012 and prescribes an additional holiday whenever Christmas day, Boxing Day or New Year’s Day falls on a weekend. . The Industrial Relations (Fair Work Act Harmonisation) and Other Legislation Amendment Act 2012 was passed in June 2012. The Act modernised the Industrial Relations Act 1999 to reflect certain key aspects of the Commonwealth’s Fair Work Act 2009 for taking protected industrial action in connection with a proposed certified agreement; establish a process for employers to request employees to approve a proposed certified agreement; and introduce a Ministerial power to make a declaration to terminate industrial action threatening the safety or welfare of the community or causing significant damage to the economy. . The Act also amended the Industrial Relations Act 1999 to require the Queensland Industrial Relations Commission to give consideration to the State’s financial position and fiscal strategy when determining wage negotiations by arbitration and it established a process for the treasury chief executive to brief the commission about such matters. It also appointed members of the commission as appeals officers under the Public Service Act 2008.

Future direction In 2012-13, this service area will: . implement the Queensland Workplace Health and Safety Strategy 2004-12. . implement the Electrical Safety Plan for Queensland 2009-14. . assist in achieving the vision of the Australian Work Health and Safety Strategy 2012-2022 through initiatives that support the strategy’s seven key action areas.

. review the Electrical Safety Regulation 2002 to align with the nationally consistent framework for work-related

workplace safety risks. d

. implement the Electrical Equipment Safety System, which is a result of uniform legislation and rules for safety f

standards. The new system will better protect the public from electric shock and fire which may be caused by w

electrical equipment. It will include a national database of safe electrical equipment searchable by retailers, k

electricians and the public. e

. monitor key industrial relations developments impacting on Queensland businesses and the four pillar economy. e

. continue to implement the national model for occupational health and safety harmonisation. . continue to promote and implement programs to improve health and well being for workers and provide formal training and development to government agency representatives in worker health initiative design and implementation. . continue to place a strong emphasis on information and education about electrical safety, especially the risks associated with overhead and underground lines, working with or near live parts and the benefits of installing a safety switch. . work with stakeholders to influence and improve standards of electrical safety concerning emerging renewable energy technology. . work with WorkCover Queensland to assist employers to improve injury prevention and injury management practices. . continue to assist Queensland Treasury and Trade with amendments to electrical licensing legislation associated with the proposed introduction of the National Occupational Licensing System. . implement recommendations following the Queensland Parliament’s Finance and Administration Committee’s review of workers’ compensation arrangements in Queensland. The Committee must report to Parliament by 28 February 2013. . continue to work in partnership with the Australian Government to provide private sector industrial relations services to workers and employers covered by Queensland legislation and the Fair Work Act 2009. . seek to identify ways to reduce the regulatory burden for Queensland businesses. This will be achieved through the 10 year review of the Electrical Safety Regulation 2002 and reducing the number of forms used to administer the Work Health and Safety Act 2011 and the associated regulation.

Department of Justice and Attorney-General Annual Report 2011-12 Page 23 Fair and safe work services Department of Justice Report Attorney-General of Annual Department and 1. Notes: in person Queensland of Cost electrical servicessafety per seminarsafety programs access- to relevance and of electrical access- to contact inspectorate clientOverall satisfaction with: population million and installations electrical equipment per involving incidents powerlines, number reportedThe of serious electrical Electrical SafetyOffice Service standards scheme by covered the compensation workers’ of services Cost WHSQ per worker professionalism the with inspectorate’s effectiveness and clientOverall satisfaction workplaces by cent) (per Percentage successful of prosecutions Workplace HealthandSafetyServices(includingWorkersCompensationPolicy) months Percentage matters within of completed 3 measureOther Services of client Level with satisfaction Registry (days) community and to published made available the time for Average to decisions be conference Percentage matters at of resolved Administration oftheIndustrialCourtandCommissionSystem balance information clientOverall satisfaction work with life Private sectorIndustrialRelationsServices Service standards andother standards measures Service . . date previouslyappointeddate Queen’sholiday the as Birthday 2012. public from to public Monday holiday second JuneLabourthe andmove in Dayfrom firstMonday the October, to Mayin the amendmentstoprogress the of orrepeal the Workers’ the Outworkersrepeal for the Code Industry in Mandatory of Practice Clothing andthe matters proceeding to a proceeding hearing. to matters conference process,in successful resulting fewer Queensland toRelations Commission’s isthe positive result due Industrial This

Accommodation Pastoral

Workers’

Act Holidays Act Act Holidays 1983

Accommodation ; and examine the potential for further potentialfor throughthe red ; reduction tapeand amendmentexamine Notes Notes 6 5 4 3 2 1 7 2011-12 to reinstate reinstate Birthday to the Sovereign of (Queen’sthe Birthday) Actual Actual 2008- 2008- $3.25 80% 90% 87%

Act 09 09 ------

1980 Actual Actual $22.21 87.5% 2009- 2009- andthe $3.48 95% 74% 88% 80% 10 10 ------Private Amended Amended Actual measure measure Actual $31.21 2010- 2010- $3.36 86% 68% 83% 69% 11 11 -- -- 9

Employment Benchmark established 2011-12 2011-12 Target/ Target/ 75-80% $25.62 $3.36 85% 65% 90% 85% 85% 75% to to be est est 3.5 10

Agents 12 Est 12 Est $32.48 actual actual 73.4% 2011- 2011- $3.50 92% 70% 74% 90% 90% 94% 77% 8.86

Page Act 1

2005. 24 Actual Actual $32.96 73.4% 2011- 2011- $3.50 92% 70% 74% 90% 90% 94% 73% 8.2 12 12 1 2. Improved publishing processes have resulted in faster publishing of decisions on the Queensland Industrial Relations Commission’s website. 3. There were 26 unsuccessful prosecutions. Of these: one was dismissed by the courts; five were withdrawn from the court when the Director-General accepted an enforceable undertaking application, made by either the company, or an associated entity; and 20 were withdrawn from the court for various other reasons. 4. This very positive result is due to increased engagement by Workplace Health and Safety Queensland across the Queensland business community to raise the profile of its advisory and inspectorate services. Surveys are conducted on a biannual basis. 5. The major reason for the increased cost of service delivery per worker was due to labour force growth being lower than expected in 2011-12. The 2012-13 target has been increased by 3.5 per cent in line with increased cost of Workplace Health and Safety Queensland service delivery. 6. This is a positive indicator of electrical safety advisory and inspectorate services. 7. The 2011-12 variance was largely due to the one-off electrical safety advertising campaign Don’t do your own electrical work.

Department of Justice and Attorney-General Annual Report 2011-12 Page 25 Liquor, gaming and Fair Trading services Department of Justice Report Attorney-General of Annual Department and . . gambling prevalence alowproblem rate Maintain . . . . marketplace fair confidenceinthe operation ofthe businessandconsumer Increased performanceOur . . . following tradingservices the Liquor, delivered byareas: businessandfair are gaming and educates consumers. andgambling vulnerable liquor and protects minimise harmto from develops area andconsumerbusiness initiatives confidence. service and implements This and not marketplace for particularly encouraging through general industry andfostering profitsectors, integrity Gaming Liquor, Fair and Trading followingarea: performancechapterthe This covers service . 2011-15 objective: Queensland pubs andclubs. Agambling problem campaign titled providing commit to safe, gambling customers.andresponsible their supportive environments for compliance the with community,Office andGaming the of Liquor with worked gambling increaseRegulation Queensland to providers broader and minimiseindividualsthe Toofgambling harm to encouragecreation the environments that consumerincluding agreements. obligations about unsolicited their energy held retailers, promote Consumerparticularly was to newly keyaspects of introducedLaw, the Australian andin To best fair marketplace further the ofbusinesses, industry, forum a promote operation practice for terms. contract on territoryregulators consumer projects, including andunfair guaranteesnumber a compliance of national ofFair The with and Governmentotherstate continued Office collaborate Commonwealth Trading the to and andother was short-term services established. accommodation QueenslandTochild compulsory in afor strengthen standard safety safety holiday bunkbeds in rental premises on issues. assistance access to consumer Indigenouspartnershipthe Consumer with North Network Assistancegive Far to Queensland better communities product safety Trading selling, ofFair The continued and also workincorporatedassociations. Office to in onincluding, refundissues, trading assistance scams, access and businessesbetter to fair rights, unsolicited six showsofFair Theroad to facilitated across Office Trading Queensland provide consumersrural and remote OfficePolicy.ofRegulatory Office of Liquor and GamingRegulation OfficeTradingofFair consumers Queensland businesses and Improve and safety fairness for services fairgaming Liquor,and trading Queensland Responsible Queensland GamblingCode PracticeResponsible of Gamblingtoo much? providesregulatory andacrossconsumerliquor, and the services protection gaming, Gamblingtoo much?

2011-12 aims to remove the stigma attached to problemand attachedto gambling the remove aims to stigma . 2012-16 objective: was launched was consumers Queensland businesses and safetyImprove fairness forand

to minimise gambling harm in harmin to gambling minimise . . Under code of providersthe practice, Page 26 drive behaviour change by encouraging people to seek counselling assistance, explore self-help options or undertake self-exclusion measures.

Meet milestones for national reforms impacting fair trading . Business name registration in Queensland was transferred to the Commonwealth Government in May 2012. The national Business Names Register replaces eight state and territory systems, by offering a single online service to register, renew and search business names. The new national register administered by the Australian Securities and Investments Commission has cut red tape and costs for Australian businesses. . Queensland’s personal property securities registers, the Register of Encumbered Vehicles and Bills of Sales Register, were transitioned to the national Property Security Register in January 2012. The register provides consumers, businesses and the finance industry with a single point of contact to check if personal property has a security interest registered against it. . Given the vital work performed by security providers, to strengthen public safety in Queensland amendments were made to the Security Providers Act 1993 to include mandatory fingerprinting of all Queensland security providers. The changes, which came into effect on 1 July 2011, ensure a nationally consistent approach to security industry regulation and provide an extra layer of protection for Queensland consumers, the public and security firms.

Conduct investigations and resolve complaints to ensure industry integrity, marketplace fairness and safer drinking environments . In partnership with industry, the community and local government agencies, the Office of Liquor and Gaming Regulation progressed the two year pilot of the Drink Safe Precincts program to implement local solutions to reduce alcohol-related violence and improve community safety in Queensland. Investigations into violent incidents on licensed premises also continued with a view to minimising harm through negotiation, licence conditioning and venue classification. . A risk based approach to monitor and investigate liquor and gaming operations in Queensland was adopted to support industry integrity and safer environments for Queenslanders. All gambling products continued to be evaluated and tested to make sure they met legislation, national standards and technical requirements. . In 2011-12 the Office of Liquor and Gaming Regulation:

u - completed 8 318 liquor and gaming audits and inspections v

a - completed 7 037 liquor and gaming investigations of which 899 were related to liquor complaints from the

general public n

- processed 18 735 liquor and 7 432 gaming applications for a variety matters. d

. In 2011-12 the Office of Fair Trading :

i - received over 14 600 consumer complaints n

- satisfactorily finalised 88 per cent of conciliations - achieved $6.2 million of redress or compensation for consumers - completed 9 873 businesses for compliance - finalised 2 926 investigations - initiated 1 829 enforcement actions against non-compliant traders - finalised legal proceedings against a trader for false and misleading representations about the provision of kit sheds resulting in fines and compensation totalling over $1 million.

Other key performance in 2011-12

. The Office of Liquor and Gaming Regulation implemented an online portal which enables Queensland licensees to view and print their licensing information, update contact details, pay annual liquor licensing fees, apply to

Department of Justice and Attorney-General Annual Report 2011-12 Page 27 Liquor, gaming and Fair Trading services Department of Justice Report Attorney-General of Annual Department and 5 ...... In2012-13, will: area this service direction Future ......

Appendices 11-14ofAppendices this reportinclude furtherinformationabout benefit funds. community - - sureConsumerand consumersotherindustry what make get Law legislation to they This pay for. includes: continuingto oflivingbycontributecostQueensland the for families to powerslowering underuse Australian the LawAustralian focus aConsumer with risk high on industry sectors. with under inandterritory regulators the and state participate coordinated initiatives education compliance withreview aofthe in industry,collaboration finalise to delivery service Queenslanders. conduct to gambling Help System review Gamblingproblem aof efficient the ensureand effective Service redevelopSystem Grants ofcommunityManagement improve the to Queensland.processing grantsin communities and aroundencourage environmentsin and well to managed premises.licensed continueto liquor with work accords throughoutlocalcollaboratively Queensland improve in to safety acrossState.the andunder finalise liquor the DeliveryProgramservices projects Improvement to client Service gaming improve Flood of conveyancingreal estate the Commission recommendation process. Inquiry disclosurein regarding As well on the ascommitments contracts,. statements real estate Government’s in implementthe warning election tradinghourslicensing, liquor laws.gaming, restriction and noise confidence Queensland’sproperty andappoint for tosector expertpanel development red areduction tape review reviewing the This include andprocesses. administered will across red legislation progressreductionall tape initiatives in andvibrantnight time relax environment. where people safe economies can atrials healthy the maintain to continuesupport followingof completion the arrangements of Safe andestablish future Drink the Precinct trials unsupervisedfriendsagedandatadult 14consumptionwas parents,family oftargeted teenagers years. to17 minorno offence DuringSchooliesOffice WeektheranofLiquor 2011,the andGamingRegulation amendmentsremovingasthe for atsignRSLclubs. licensedneed RSLmembers in to conductthe AmendmentsRSLandonofservices legalise two-up in Day wereto clubs wellintroduced,asAnzac dealing.motor ratecharges, including energy buying, andtraders, second-hand interest solar product group safety, excessive work was the TradingCritical undertakenby ofFairproblemsnumber addressa of to in Office key areas incidents hotline suspicious 133national the (1300 408). to toreportcommunities suspicious The to how onencourages campaign also communities identify activity. to aimed con campaignawarenessmen to national bring travelling anditinerant traders. local The and educate toofFair Thefair awareness other ofjoined state Office with offices forces tradingraise consumer Trading community funds. benefit Approximately$46.65approved million was for to2 applications 539 more various than the successful Theaudit television. andscannersclosed safety tool circuit was safety venues The riskpracticefor licensedinclude on ID introduced.in topics management, resources Inconsultationthe with industry liquor newbest and asuiteoutliningother ofonlinekey stakeholders, resources safety premises Queensland.licensedandaround in in in grantshasthese received communities harmfrom been benefit andmaximise ways usedto that minimise local Approximately$107000 was groups accord to liquor provided throughoutQueensland.eligible The32 money their processing to information. andmoreapplication convenient streamlined licence access from of services benefit advantage anddownloadwill online alter Licensees taking the licences applications. - ensuring comply ensuring terms.traders consumer provisionsanduse contract with guarantee fair scanning conductingprice checks providing consumers to providing with redressaccess Land ActLand 1984 Sales campaign. The campaign focusedcampaign the onofThe campaign. consequences for alcohol minora supplying to 5 , modernising the legislation for businessesandmodernisingconsumersthe for , to legislation provide 2011-12 Queensland Responsible Queensland GamblingCode PracticeResponsible of No More BusinessMore No Risky Supplying alcohol Supplying minorsis to was updated.also Page 28 . ServiceNotes: standards and other measures 1. Actual numbers are low (five decisions), therefore a large variance can be expected. 2. Obtaining a satisfactory outcome on a complaint lodged by a consumer is largely dependent on the willingness of the consumer and trader to agree on an acceptable resolution. 3. This continuing positive result is due to appropriate monitoring and revision of audit, probity and inspection calendars. The program is reviewed regularly and amended to reflect operational imperatives.2008- 2009- 2010- 2011-12 2011- 2011- Service standards Notes 09 10 11 Target/ 12 Est 12 4. Completion rates are influenced by unforseen contingencies,Actual resource availabilityActual andActual investigation complexitiesest actual and will varyActual annually. Facilitate5. Measuring a campaign business effectiveness climate is complicated that is andwell campaigns understood are not undertaken and respected as a regular activity, making annual reporting in a meaningful way difficult. As a result, this measure has not been reported on and the way that campaign effectiveness is measured will be reviewed in 2012-13. Percentage of decisions upheld on 1 -- -- 71.4% 70% 60% 60% appeal6. Redress is the compensation or the in-kind value to address issues a consumer has complained about. The amount of redress can vary significantly as it depends on the nature of complaints on hand. Redress can be achieved through conciliation, investigations, prosecution, restitution, and from the Property Agents and Motor Dealers Claim Fund. Proportion of disputes/conciliations 2 -- -- 89% 80% 88% 88% satisfactorily finalised

Proportion of licensing applications -- -- 90.8% 90% 90.5% 90.5% and registration services processed within timeframes established in service delivery standards

Proportion of audit, probity and 3 -- -- 104.5% 90% 99% 101% inspection activities completed in accordance with annual program targets

Proportion of investigations 4 -- -- 84.5% 75% 85% 85.5% completed within timeframes established in service delivery standards

Proportion of complaints/conciliations -- -- 85% 85% 84% 84.5% resolved within timeframes established in service delivery

e standards i

Social marketing campaigns achieve 5 -- -- 100% 75% -- --

the expected level of awareness in m

n target audiences g

Protect Queensland now and for the future i

Consumer redress facilitated by the 6 -- -- $4.8 $3 $6 $6.2 n

Office of Fair Trading million million million million

Proportion of Indigenous communities -- -- 94.7% 85% 89% 89% subject to alcohol restrictions where community development activities are completed in accordance with annual program targets

Department of Justice and Attorney-General Annual Report 2011-12 Page 29 A sustainable and accountable organisation Department of Justice Report Attorney-General of Annual Department and June30 Membership of BOM followingat the positionsandofficers:comprised structure. ofthe committee andassociated oversight governance department’s Director the leadership,planningBoardcommittee. ofManagement supports It department’s andaccountability isThe the (BOM) ofmanagement Board board ofagovernance purpose ofmanagementandfive andassistance special committees. the under Director-General the meeting chief department, ofin statutory the is supported his responsibilities As executive committees Governance structure and – management Governance http://www.justice.qld.gov.au/__data/assets/pdf_file/0006/161808/additional-published-info.pdf on available from:only. publishing information websitedepartment’s information the the This is by numberhave been ofpreviousannual addressed reportingA requirements organisationaleffectiveness to relating Governance division. including divisionsofthecorporate deliveredall services by its was department Performance this objective against . 2011-15 objective: Financial Accountability 2009 Act Financial Accountability effectiveness our Improve organisational - General in discharging his statutory responsibilities and provides leadership, strategic andand provides leadership,strategic in direction General statutory discharging his responsibilities organisation accountable sustainable Aand C F OMMITTEE INANCE , , the M C A ANAGEMENT OMMITTEE UDIT Public Service 2008 Service Act Public R ISK AND

A FLEET MANAGEMENT CCOMMODATION M BOARD OF 2011-12 C ANAGEMENT OMMITTEE AND A SSET M W C ANAGEMENT ORKFORCE OMMITTEE , . 2012-16 objective: M I NFORMATION C ANAGEMENT and other relevant legislation by the expert advice andthe byadvice legislation expert other relevant effectiveness Improve our organisational OMMITTEE . Page 30 Barry Leahy Barry was appointed Acting Director-General in April 2012. Director-GeneralBrett Walker Assistant Director-General, Corporate Services since May 2009, Brett is responsible for corporate services in the department. Brett was previously the Executive Director, Executive Assistant(chair) Between February 2010 and April 2012, Barry was Associate Director-General, Office of Fair and Strategic Services in the former Department of Employment and Industrial Relations, a Director-General and Safe Work Queensland, responsible for workplace health and safety, industrial relations, andposition electrical he held safety from in August Queensland. 2005. DuringThis position the past followed 10 years, his Brett role hasas Deputy undertaken Director-General a number of ofsenior the formerroles within Department the former of Employment department andand hisIndustrial experience Relations. in the Barrypublic hassector worked spans in more the publicthan 30 service years in for a overnumber 30 yearsof departments. in a number He of is senior a Fellow positions of CPA in Australia. industrial relations and occupational health and safety, including as the Chief Executive Officer of Comcare, the Steve Armitage Steve was appointed Acting Assistant Director-General, Youth Justice in June 2012. Previously Steveorganisation held the responsible positions offor Executive workplace Director, safety, rehabilitation Indigenous Education and compensation (2007-2012) in the and Assistant ExecutiveCommonwealth Director, jurisdiction. Strategic Implementation (2004-2007) in the former Department of Director-General BarryEducation holds and a Bachelor Training, of Deputy Economics. Director General (2001-2004) and Executive Director, Youth Justice (1999-2001) in the former Department of Families. Terry Ryan Terry was appointed Deputy Director-General, Justice Services in October 2011 after acting in Deputy Steve has over 30 year’s experience in human services from direct service delivery to senior the position from January to October 2010 and since January 2011. Previously, Terry held the Director-General leadership roles. In the past 15 years he led the delivery of a series of major reforms in the positions of Assistant Director-General, Strategic Policy, Legal and Executive Services (from (co-deputy chair) fields of Indigenous Education, Child Protection, Youth Justice and mainstream education and April 2008) and Director, Strategic Policy Unit (from 2001). training. Terry joined the department in 1996 after a career as a lawyer in the private and public sectors Steve holds a Bachelor of Social Work (Hons) UQ. and a social worker in the child and youth welfare field. He is a member of the Australian Greg Cooper GregCriminology was appointed Research Crown Advisory Solicitor Council. on 1 November 2008. In his role as Crown Solicitor he Terryacts as holds the solicitor a Bachelor on theof Socialrecord Work,for the Bachelor State, and of provides Laws and independent Master of Laws. legal advice to the Crown Solicitor Premier, the Attorney-General, Ministers, Directors-General and departmental officers on David Ford Davidmatters was of significanceappointed Deputy to the Government.Director-General, The CrownLiquor, Solicitor Gaming, is Racing also responsible and Fair Trading for and Deputy alsoresolving Commissioner conflicts of for interest Fair Trading in any inlegal April matters 2009. being He was handled previously by Crown Deputy Law Under and isTreasurer Director-General responsible for setting professional and ethical standards. (co-deputy chair) from 2005–09, following a period as Deputy Director-General, Department of Tourism, Fair BeforeTrading Greg’s and Wine appointment, Industry Development he spent four andyears a decadeas Deputy as Executive Crown Solicitor Director, of Queenslandthe Litigation BranchOffice of and Gaming six years Regulation as Crown in Counsel. Queensland Greg Treasury. has extensive expertise in the fields of David’sconstitutional responsibilities and public include law. the Office of Liquor and Gaming Regulation, the Office of Fair Trading and the Office of Regulatory Policy. David is an Associate Fellow of the Australian Institute of Management and a member of the Institute of Public Administration of Australia. He has several years experience as a former chair and committee member of the International Association of Gaming Regulators.

Simon Acting as Deputy Director-General, Office of Fair and Safe Work Queensland since April 2012, Blackwood Simon was previously Executive Director, Workplace Health and Safety Queensland. Before his appointment to this role in December 2007, he was Executive Director, Private Sector Acting Deputy Industrial Relations. He is responsible for workplace health and safety, industrial relations, and Director-General electrical safety in Queensland.

(co-deputy chair) A

Simon is highly experienced in the field of labour relations having spent more than 20 years u

t working and studying in the area. He holds a PhD in labour relations and sociology from the a

University of Queensland. a

Jenny was appointed Assistant Director-General, Strategic Policy, Legal and Executive Services n

Jenny Lang d

in December 2011. She had previously acted in the role from January 2010 with a three month a

Assistant c period between October 2010 and December 2010 when she acted as Executive Director of o

Director-General n

Strategic Policy, Legal and Executive Services. Jenny is responsible for strategic policy and t

legal and executive services in the department. Before this appointment Jenny was the Director e

of the Tribunals Review Project. This project amalgamated a range of Queensland Tribunals r

into one body, the Queensland Civil and Administrative Tribunal, which commenced on 1 n

December 2009. a

Jenny holds a Bachelor of Laws and before joining the Queensland public sector, worked as a lawyer in private practice for a number of years.

Also attending Board of Management meetings as non-voting observers were Tony Moynihan, SC, Director of Public Prosecutions, Peter Cook, Executive Director, Financial Services and Roger McCarthy, Director, Office of the Director-General.

Workforce Management Steering Committee

Department of Justice and Attorney-General Annual Report 2011-12 Page 31 A sustainable and accountable organisation Department of Justice Report Attorney-General of Annual Department and Director-General, Deputy Liquor, Trading GamingandFair Standing members Position Membership of atJune 302011 ARMC comprised following the positions and officers: performance. and with andaligns Reference Queensland Treasuryand Trades Performance Financial and ManagementStandard 2009. Director-Generalthe assists to discharge responsibilities under his the The and independentRiskManagement advisory (ARMC)is bodytoan Audit Committee Director-General.the It and RiskManagement Audit Committee is chaired Deputy the bycommittee This Director-General, Justice Services. 2009 obligations under the directionthe for regardmanagementstrategic fleet and operational department, having to andasset accommodation, department’sdefinethe is roleto committee The ofthe and minor major works setcapital the program, Asset Accommodation,Fleet and Management Committee is chaired Deputy the bycommittee This Director-General,Justice Services...... includes:role committee The ofthe Management CommitteeInformation is chaired Deputy the bycommittee This Director-General,Office andSafe of Fair Work Queensland. . . . . isroleto: committee The ofthe Committee Finance is chaired Deputy the bycommittee This Director-General,Office andSafe of Fair Work Queensland. values. culture to healthy andorganisational andmaintaina workforce and instruments, directives policies, help develop framework, humanobligationsunder the legislation,industrial planning ensuremeets resource its department guide, department’sstrategically the andevaluateis roleto monitor committee The ofthe workforce management departmental budget processes.departmental for department’sformulatestrategies improvingthe approving including andmonitoringfinancial position, the budgets on andreport monitor department’sthe departmental financialperformanceagainst andapproved priorities department’sthe ensure isdepartment’saligned the with budget plan prioritiesand Government strategic budget annualdepartmental the approve implementing effective implementing IMandICT managementimprovementgovernance, andperformance strategies.risk effective maintaining IMandICT management resource effective implementing IMcommissioning processesfor andmanaging and ICT andprojectsprograms prioritising and approving IM andICT andprojectsprograms prioritiesbusiness Technology with directions anddecisions commitments aligned Government (ICT) and are strategic investment ensuring department’sthe Information (IM) Information Management and supporting andCommunication , and to , ofgoodgovernance ensure and department’smanagement the andasset accommodation,portfolio. fleet Financial Financial Accountability Act2009 2011-12 andthe Theoperates underapproved committee the Terms of the Committee Guidelines: Audit Improving accountability FinancialandStandard Management Performance Financial Financial Accountability Act2009 David Ford DavidFord (chair) Officer Page andthe 32 Deputy Director-General, Justice Services Terry Ryan (deputy chair) Assistant Director-General Corporate Services Brett Walker Business Manager, Office of the Director of Public Prosecutions Helen Kentrotis Executive Director, Crown Law Susan Chrisp Executive Director, Community Justice Services David Mackie Executive Director, Electrical Safety Office Peter Lamont A/Director, Information Technology Services Ken Hunter External Member6 Michael Schafer

Observers Executive Director, Financial Services Peter Cook Director, Corporate Governance Alison Gardiner Director, Internal Audit Leon Smith Director of Audit, Queensland Audit Office Oliver Clare Audit Manager, Queensland Audit Office Daniel Pisarev

The committee’s roles and responsibilities include: . assessing and contributing to the audit planning processes relating to the risks and exposures to the department, taking into account its performance management framework and the financial and operational environment in which it operates . assessing and enhancing the department’s corporate governance, including its systems of internal control and the internal audit function . evaluating the Internal Audit Charter, reviewing and evaluating the Internal Audit Annual and Strategic Plans and facilitating the practical discharge of the internal audit function, particularly in respect of planning, monitoring and reporting . through the internal audit function, oversight and appraisal of the department’s financial operational reporting processes and reviewing the annual financial statements and management representations for recommendation and endorsement for signature by the Director-General . appraising the department’s systems for risk management in terms of section 28 of the Financial and Performance Management Standard 2009 and reviewing the department’s risk management planning, monitoring and reporting processes in accordance with the Australia/New Zealand Standard for Risk

Management (AS/NZS ISO 31000:2009, Risk Management – Principles and Guidelines). s

i Achievements in 2011-12 include: n

. reviewed and endorsed the Annual Internal Audit Plan 2011-12 and the Strategic Internal Audit Plan 2011-15

. considered Internal Audit reports and Queensland Audit Office reports

c . considered other papers presented, including a review of the adequacy of management’s implementation of audit o

recommendations t

. reviewed the risk management framework, including policies and procedures relevant to a range of risk

r management activities g

. considered corporate governance reports including updates regarding risk management, business continuity a

i planning and system appraisals o

. reviewed and endorsed the department’s annual financial statements for 2010-11 for signoff by the Director- General.

External accountability

6 The external member does not receive remuneration.

Department of Justice and Attorney-General Annual Report 2011-12 Page 33 A sustainable and accountable organisation Department of Justice Report Attorney-General of Annual Department and 2012,directed departmentin be the subsequent responded the to will recommendations yearly in report. to Coronialreport. RecommendationsResponseto Government remaining The department 2011 in be responses othernextwill consolidated government the with yearlyfrom into agencies the in year.Government previous calendar thesuch, to to As recommendationsofthesedirected responses the eight Queenslandreports publishes Government The respondingyearly to 2011-2012Inthe financial Coroner Queensland by Reports Queensland can atthe accessed Ombudsman be recommendations.andcommunication coordinationandisworkotherrelevant addressupskillingofinvestigators,continuing to with including agencies to reportdepartmenthad made the recommendations released, improvements these The address before significant was . . . Ombudsman a The made relevant number of recommendations to WorkplaceQueensland: andSafety Health Queensland was andSafety investigated. one agencies of the responses JanuarybetweenHendra 2006and incidents to virus December 2009. InNovember2011, Queensland the Ombudsman released Ombudsman Queensland by Queenslandthe Reports by the AuditOffice canataccessed www.qao.qld.gov.au. be ismonitored action department’s the Corrective by and Audit Committee. Risk Management departmenthas audit The undertakenworkidentified appropriate whereaddress to issues. The Auditor-General’sReports4 Nos. and 5 at summarise and whole-of-government report aresults level. department. the reports earlier to audit anddedicated issued separate thosereviewsaffecting directly to cross-sector findings relation audit in Specific the are department contained in response Department process audit ownedof andgovernment corporations. areas where of emphasisedaudits duringcontainedresults the It control were fromresults summarised report interimphase2011-12of the This statutoryofdepartments, bodies financialaudits Auditor-General ReportParliament Queensland for to No. of 5 2012– InternalControl Systems. Report No.20125 for anddepartments. ofpublicofcentralagencies, sector role selection a assessed report effectivelyThis departments public whether are service unplanned managing absence. reviewedthe It Auditor-General ReportParliament Queensland for to No. of 4 2012 Report No.20124 for department. In2011-12, Queenslandthe AuditOffice conducted numbera ofcross-sector coverage whichincluded audits of this Audit OfficeQueensland department’soperations. thesereportstofindings action reviewedin the department andrecommendationsraised taken has improve operations recommendations concerning from to agencies department.of the taken external implement The department’s The framework to governance on andreport mechanisms actions supports internal monitor corrective assigned investigations. assigned to ofgiven should and safety health skills, consideration be the experience andtraining investigators to workplace ofhuman Hendrainfection risk from virus Workplaceveterinarianspublic the Queenslandcommunicating andtheabout in private andSafety Health with required coordinated from a PrimaryIndustriesapproach Queenslandis andQueensland HealthandFisheries, required improved respondingHendracoordinationwas between to incidents agencies virus the .

year there13 directed fivewere year department from coronial the inquests. recommendations to 2011-12 TheHendra Virus Report: into An investigation agency www.ombudsman.qld.gov.au

– – Managing Unplanned Employee Absence. coronial directed coronial recommendations to

five recommendations, andfurtherrecommendations,any five T he department’s he Workplace Health . . Page 34 Internal Audit Internal Audit forms an integral component of the corporate governance framework by conducting reviews of financial, information management and performance management systems. The independence of Internal Audit is maintained by reporting directly to the Director-General, with a subsidiary reporting relationship to the Audit and Risk Management Committee. Internal Audit adheres to the approved Internal Audit Charter developed in accordance with the International Standards for the Professional Practice of Internal Auditing (Institute of Internal Auditors). An independent review by the Institute of Internal Auditors in 2009-10 assessed that Internal Audit conformed to International Standards for the Professional Practice of Internal Auditing and the Institute of Internal Auditors’ Code of Ethics. An independent peer review is required to be conducted once every five years.

Audit outputs and performance

Audit outputs 2011–12 performance / achievement

Delivery of annual and strategic . conducted a number of audits covering financial compliance, operational plans, and monitoring and performance, project management and information systems reviews improving financial accountability, . achieved management acceptance of a high percentage of audit findings internal control processes and and recommendations targeted at business improvements in processes business practices within the department

Review of the effectiveness of . conducted risk analysis as part of the annual audit planning process, internal controls in mitigating risks together with analysis conducted during specific audit engagements

Participation as an observer on . consultation on project steering committees for key projects various governance committees

Risk management The department’s risk management framework is based on AS/NZS ISO 31000:2009, Risk Management – Principles

and Guidelines, and has been designed to achieve integration of risk management into standard business processes.

The prime responsibility for controlling and mitigating operational risks lies with management of each operational a

area. Under this approach, managers play a key role in identifying and assessing the risks associated with their a

l business, including developing and monitoring mitigating controls. The responsibility for controlling and mitigating e

strategic risks lies with the senior executive more generally, supported by the advisory role of the Audit and Risk n

Management Committee. a

During 2011-12, some refinements have been made to risk management practices. The number of risk management u

workshops has expanded. Reporting of material business risks has been reviewed and improved. The department a

continues to benchmark its processes against better practice so that improvement opportunities are identified. e

i Governance – people s

As at 30 June 2012, the department employed 5 017 full time equivalent (FTE) staff. Through these valuable staff, the department drives performance and delivers effective services to the community across Queensland.

Due to the complexity of machinery-of–government changes effective 1 May 2012, annual separation and retention rates for the 2011-12 financial year are unable to be calculated and may misrepresent actual long-term agency trends.

Department of Justice and Attorney-General Annual Report 2011-12 Page 35 A sustainable and accountable organisation $100 000-$109 999 000-$109 $100 999 000-$119 $110 $120 000 and over and 000 $120 Department of Justice Report Attorney-General of Annual Department and development and management framework Leadership gender of by Breakdown salary ensurethe to jobandemployed.person assessment centres, that best the isidentified for to departmentcontinuescontemporary andselection suchdevelopingusing as processes, in recruitment The invest emerging andclient government needs. In2011-12, workforce of departmentimplemented planningto the ofrolespart as reconfiguration andskills meet the priorities. and knowledge gapswhichcouldprevent andexisting commitments achievingGovernmentdepartment skills the from department’s The identifyemergingframework anyworkforce departmentto andaddress planning the enables or andretentionWorkforce planning,attraction department’sProgram,the Management and program of management development Diploma the Management. andin to positions. job higher rotation, relieve opportunities Womenthe in participatedSector 2012Public departmentcontinued supportwomen’s The to the throughin career department mentoringdevelopment arrangements, $30 000-$39 999 000-$39 $30 999 000-$49 $40 999 000-$59 $50 999 000-$69 $60 999 000-$79 $70 999 000-$89 $80 999 000-$99 $90 $0 - $29 999 $29 - $0 0 3 3 3 6.25 (32.43%) (32.43%) 11 11 (21.43%) (21.43%) 31.02 (78.57%) 45 (67.57%) 60 100 (59.19%) (59.19%) (40.81%) (36.06%) 106.37 106.37 127.75 127.75 134.93 134.93 (63.94%) (63.94%) 200 (48.63%) 182.42 182.42 (51.37%) (51.37%) 207.42 207.42 213.8 234.02 (27.27%) (27.27%) 2011-12 300 (23.43%) (23.43%) (46.99%) (53.01%) (53.01%) 309.56 345.83 345.83 400 370.83 373.42 373.42 (40.37%) (40.37%) (48.26%) (51.74%) (51.74%) (45.08%) (45.08%) 455.01 457.26 500 486.42 486.42 (54.92%) (59.63%) (72.73%) 600 e ale Fem Male 700 689.53 Page 36 (76.57%) 800 In 2011-12, the department developed a management development program to increase nontechnical management skills and to provide a professional development pathway for its new and existing managers. The pathway included a number of workshops: . Managing in the Department of Justice and Attorney-General – this workshop provided managers with practical skills to meet the legislative and regulatory requirements of their roles and responsibilities. Twenty-five workshops were delivered to 233 managers. . Managing with Confidence – this workshop provided managers with essential people management skills, strategies and practices. Forty-two managers participated in this program during the year. . The department successfully trialled video link to deliver these workshops ensuring that they can be delivered efficiently by video link to regional staff across Queensland in the future. . Further leadership and management development initiatives provided during 2011-12 included: - Thirty-four staff participated in a diploma of management that provides for managers to have their skills and experience formally recognised and aligned to a national competency framework - five staff participated in the Public Sector Management Program run by the Public Service Commission. The program is a leadership and management education program for Australia's public sector senior and middle managers and other high performing staff.

Other development initiatives Other initiatives in 2011-12 to develop staff and build departmental performance included: . team effectiveness training delivered to 430 staff . performance management workshops to help managers set clear performance targets for their staff and establish an accountability framework delivered to 284 staff . customer service training delivered to 42 staff . innovation workshops to identify the current challenges experienced by teams and to develop meaningful, cost effective and creative solutions provided to 32 staff. In addition, seven scholarships for the Australia and New Zealand School of Government and Public Sector Management programs were offered to departmental staff.

Performance management framework The department has an integrated performance management framework that includes employee induction, probation, employee performance plans, processes for addressing unsatisfactory performance and a recognition program for high performance staff and teams. Managers work with staff to develop employee performance plans that are relevant to their business and that drive

performance. All performance plans have: A

. specific performance measures s

. a focus on training and development opportunities a

. an emphasis on the importance of integrity. a

The department continues to strengthen its performance management framework to improve service delivery and a

c organisational performance. o

Flexible working arrangements o

The department has policies and procedures to enable staff and their managers to establish suitable flexible and work- n

s life balance working arrangements, including: a

. part-time work

. job sharing . telecommuting . compressed working hours . flexible working hours.

Department of Justice and Attorney-General Annual Report 2011-12 Page 37 A sustainable and accountable organisation Department of Justice Report Attorney-General of Annual Department and . . . . employeesbasedthe on criteria: eligible following to frontlineareas. in Thestaff. permanent ofdepartment from sought eligible expressions all interest Offers were made was program targeted ensure to growthreprioritisation strategy continued atservice a non-frontline as areas, primarily wasprogram savings This oneofnumberto a ofmeasuresadditional spending. designed and deliver reprioritise The A Voluntary program introducedpart asseparation was Mid-Yearofthe Reviewand Economic Fiscal January in 2011. program separation Voluntary providedcommittees.information workplace onsenior andrisks departmental Regular to incidents is Watchers. during Also year,the workplace ofa trial weight department a the began management through program Weight . . . In2011-12 numberincluding:aprogram department of provided the lifestyle activities, healthy staff employeesandsupportsdepartmentvalues all its The andhealthy lifestyle. safe maintain a to andhealthier workplaces Safer . . . . In2011-12, department:the operations. anddepartmental policiesandpractices. frameworks, employee relations departmentto activities the keybusiness enables deliver This departmentsupportsand promotesworking and equitable The for fair conditions employeesthrough and its industrial relations Industrial andemployee . . . were pilotof the to: work supportedflexible aarrangements, work-life including policies,within environment. balance available aims The provideforcompletedan departmentalso work-life pilot to triala balance opportunity andemployeesto The managers the to under sessions travel encourage sustainable TravelSmartprogram. In2011-12, departmentpromotedandthe encouraged of use arrangements,coordinating the working including flexible and at pre-natal work leave, leave safety during pregnancy.parental govern Parentingand pregnancyplaceto andpurchased leaveleave. bereavement in policies unpaid/paid breaks, are Staff circumstances, leavein carer’s including havespecial access certain also to studyleave, andtraining career leave, workforce strategy andworkforce strategy organisationalissues.change consultationbroad aon range facilitate to andemployeerelations, Committees of Consultative industrial unions throughrelevant continued with the participation of range andaAgency Committee Consultative Local consistent a recordingtrial and for workingprocess flexible requests for arrangements.assessing arrangements andbenefits flexibleworking practicalities ofthe implementing andemployeeson managers educate management capability by tobalance barriers uptake ofopportunities andincrease work-life addressing employee knowledge must not be a SeniorExecutive(SES)orsection not be officer.must Service contracted a 122 redundancya not1Queensland have received the after Januarymust Government from 2005. with service employment permanent 1Queensland commenced the January before public 2010. be employed must permanently andactive promotionthrough lifestyles department’s the healthy intranetand ofcommunication. other forms to subsidies staff in and to Queensland participate Games funthe to Corporate Bridge Brisbane runthe vaccinationsstaff to influenza return workand to programs matters, advisedinterventions other medically unitseffectivebusiness the with assisted including managementofworkplace or absences injuries WorkCover matters adviceunits andandbusinessofoperationalstrategicrelations range to aindustrial on directly provided employee CommissionQueensland andthe Industrial Relations with managers processes, Service at representationPublic formal theCommission assisted disciplinary including 2011-12 Page 38 . must not have received significant investment in professional development in the last 3 years (participation in development opportunities that require a financial and time investment). In 2011-12, 162 employees accepted offers of voluntary separation packages at a cost of $18 909 358.35.

Voluntary early retirements, redundancies and retrenchments Three employees accepted redundancies during 2011-12. The combined monetary value of these packages was $216 881.73. There were no retrenchments or voluntary early retirements in the department in 2011-12.

Public sector ethics

Education and training From 1 July 2011 to 30 June 2012, the department complied with section 12K of the Public Sector Ethics Act 1994 by: . providing face to face training in workplace ethics to 1 184 staff . providing online refresher training to 1 233 staff. All Senior Executive Service or equivalent officers have completed comprehensive face to face ethics training through the Queensland Ombudsman’s Office during the past two years.

Procedures and practices Under section 12L of the Public Sector Ethics Act 1994, the department’s administrative procedures and management practices must have proper regard to the principles of the Act. To comply with section 12L, the department ensures that: . the principles and values of the Act and the Code of Conduct are embedded in human resource management policies, practices and procedures. Any modifications or reviews take into consideration the ethical standards reflected in the Act and the Code of Conduct. . the strategic plan includes an objective to improve our organisational effectiveness. A strategy that supports this objective is to continue to foster a culture of integrity and accountability. This strategy is consistent with the Act’s ethics principles and the Code of Conduct. . preparation of business plans to support the strategic objectives and strategies outlined in the strategic plan. Each staff member has a performance effectiveness plan that aligns with their business area, the department's strategic

plan, the Act’s ethics principles and the Code of Conduct and emphasises the importance of integrity. A

External cooperation and review a

. The Crime and Misconduct Commission (CMC) and the department are working together to implement the a

Building Integrity Plan (BIP) agreed between the agencies in early 2009. d

. The program involves a review of the department’s integrity related polices and procedures. o

. The CMC issued its final draft BIP evaluation report on 28 June 2012 and provided an overall rating of a

exceptional (82 per cent). All seven components of the BIP received a rating of exceptional, with a percentage e

range between 80 to 100 per cent. The CMC commended the department for having a strong integrity framework r

and complaints handling ratings. n

. A very positive result is the exceptional (100 per cent) ratings received for the Dealing with/investigating i

misconduct and Public Interest Disclosures (PIDs) and PI Disclosers components.

Department of Justice and Attorney-General Annual Report 2011-12 Page 39 A sustainable and accountable organisation Net assets Net liabilities Total assets Total operations continuing result Operating from Expenses Income Financial snapshot Department of Justice Report Attorney-General of Annual Department and Federal the agreementsand industrial with undertakenin Government. Law services relations due is frombymainly generated increase higher expected the revenues services The to professional than Crown legal User chargesrevenue$96.144 of$5.127increase totalled revised million the budget onmillion, an of$91.017million. values. 2011ofthe cost the from2011separationcosts voluntaryand programadditional increased depreciation building $415.342 million. ofmeetthe revenue The to service provided variance primarilyin increase $22.46 reflects million $437.8 variance amillion per ofcentto or 5.4 totalled 67.6 revenue of per budgeted and figure cent of reflects the total revenue and services referred isappropriation out also ascarryDepartmental its to departmentto the services. enable primary forThe funding revenue the byservices departmentprovided Government the is departmental Queensland to of$31.255 in cent, variance million, or5 following is the per explained sections. $648.031 of$616.776 revisedbudget the departmenttotalled million million.the against forecast Revenue for The Income ...... to department provides services The supportQueensland across following Governmentpriorities areas: the six services Department 2011-12. in and$24.055million respectively 1 from May2012.departmentrevenueseffective $24.545the transferincreasedby andexpenses to actual The million function number ofa ofmachineryThe of Youth significant most Justice, the million births, six records deaths of held format.digitisation approximately paper ofand currently the marriages in to ofThe ofBirthsDeaths attributed fundcost operations Registry andis used the the beingto and Marriages primarily departmentoperatingreturnedof The an surplus for $1.548 June30 year million the ending surplus This 2012. is andCommission; the Service of transfer Actthe function Village Retirement Department Housing to the of Works. and Public Penalties State Enforcement toTreasuryRegistryfunction Queensland and Trade; Sector of transfer andPublic EmployeeRelationsfunction to Public in 2012including the Youth of function transfer Justice the the of Child andfrom Department DisabilityCommunities, Safety transfer Services; of The 2011-12Revised * budget, published as in the Delivery 2012-13 Service Statements, the machinery-of-Government reflects occurred change that activities). (excluding administered belowincludesummarised financial amounts operations and Attorney-General the The Department of the of Justice performance Financial of Summary Financial overview justice services services justice and court services. Youth whichincludescentres,Justiceyouth youth camps, services boot youth conferencing, detention justice Policy Regulatory Officeandthe ofFair Trading. Liquor, andfair gaming whichincludes trading services Officethe ofLiquorOffice the andGaming, of Queenslandservices.andguardianship andHuman the Deaths ofBirths, which rights includes protection services Registry Marriages, Victim Assist policy. whichincludes andservices Crown strategicreform lawLegal onservices policy andjustice and advice Law and safe Fair workplacework andsafety,whichhealth includes andindustrial safety services. relations electrical community programs. justice whichincludes Queensland’sCriminal justice and civil andcourtsand tribunals,coronialandprosecution services 2011-12 Actual $’000 1 576 1 913 651 1 525 646 483 648 031 2011-12 74 612 1 548 Revised budget* 2011-12 $’000 1 955 652 1 273 702 616 776 616 616 776 616 - 49 318 49 of - Government was changes, transferred 0 2010-11 Actual $’000 1 157 1 855 242 1 942 522 200 524 683 Page 85 087 2 483 40 Grants and other contributions revenue was $112.975 million reflecting a variance of $4.757 million to the budgeted figure of $108.218 million. The increase is primarily grants received from the Community Investment Fund to fund the Office of Liquor, Gaming and Fair Trading and Healthy Workers Initiatives managed by the Office of Fair Safe Work Queensland.

Note: The above graphs do not agree as the income by service area graph includes inter-departmental service revenue of $13.434 million which has been eliminated in the income by category graph.

Expenses The 2011-12 expenditure of $646.483 million is $29.7 million over the revised budget forecast of $616.776 million, a variance of 4.8 per cent. Employee expenses totalled $410.653 million against a budgeted figure of $399.134 million, a variance of 2.9 per cent. The variance primarily reflects the redundancy costs of the 2011 voluntary separation program. Employee expenses are 63.5 per cent of total expenditure and represent employee and related costs such as salaries and leave entitlements, superannuation, payroll tax and workers compensation insurance. Supplies and services expenses of $165.15 million represent the costs incurred from third parties for the daily operation of the department

during the financial year. The most significant supplies and services A

expenditure is property tenancy and maintenance costs due to the u

significant property assets owned, maintained and leased by the a

department. a

Grants and subsidies totalled $18.011 million in 2011-12 and primarily a

represented grants provided for d

the Community Justice Groups, c

Safe Work Australia, Victims of u

Crime support organisations, the a

Anzac Day Trust, Gambling e

Help Services and Youth Justice r

Counselling and Support n

Services for young offenders. a

Borrowing costs is the interest paid to Queensland Treasury Corporation on the funds borrowed for the construction of the Brisbane Magistrates Court complex. Depreciation is the value by which the assets are consumed during the year.

Assets At 30 June 2012, the department held assets valued at $1.652 billion comprising mainly land, buildings and construction work in progress. Capital

Department of Justice and Attorney-General Annual Report 2011-12 Page 41 A sustainable and accountable organisation expenses of $13.434 million which has been eliminated in the expenses by category ofcategory hasintheexpenses graph. by eliminatedwhich expenses $13.434 millionbeen inter-departmental service service includes theexpenses aboveby graph asnotagreearea graphs The do Note: Department of Justice Report Attorney-General of Annual Department and 2. 1. Actualand Revisedbudgetincludes:variances 2012 2012 between The comparative actual –to budget Statements 77(1)section in defined Act.ofthe role ofthe responsibilitiesCFO as Department the ofJusticehas The minimum andAttorney-General for fulfilled economically. Standard with statement a ofthe 57with conforming section Director-General 77(2)(b)section Inwith accordance ofthe department. ofthe administration the Financial Chief Officer(CFO) Services responsible financialExecutive is appointed for Director, The Financial funds. managed EmployeeBenefitsfor representamounts Annual Service Leave centrally Long transfer to andAnnual awaiting attrade financialoutstandingyear invoicespayables to end. are thatcreditors remain ofour Most most liabilities. ofat Juneand 302012, As upmillion.Payables department$74.6 EmployeeBenefits the hadliabilities make Accrued Liabilities portfolio accommodation across State. the a $12.930in department has invested The further works andalso minor andrenewal property million of its 2012. August $210.286 openedmillion.TheIIComplex thecosting asCourts newin courtswere Elizabeth Queen officially early for wasexpenditure 2011-12 $237.151construction Supreme the Courtmillion newwith of theBrisbane andDistrict Income continuing from operations Total income comprehensive Total comprehensive other income Other income comprehensive Operating from operations result continuing Total from operations expenses continuing Expenses continuing from operations Total from operations income continuing Departmentalservices revenue Increase(decrease) asset in revaluation surplus Other expenses Finance/borrowing costs Impairment losses Depreciationand amortisation Grants subsidies and Supplies servicesand Employee expenses Gains Other revenues Grants other and contributions User charges The increase reflects net funding required for the2011-12Program.required Separation reflects The for funding Voluntary increasenet thedepartment.of operational requirementsthe2011-12Program, requireddepreciation Separation and reflects The for funding Voluntary increasenet

2009 attesting that the financial internal controls of the department are operating efficiently, effectively and internalcontrolseffectively the efficiently, attesting operating that department financial of are the

Financial Accountability Act FinancialAccountability 2011-12 Note s 5 4 3 2 1

2012 Actual Financialand Management Performance

$'000 2009

(60 274) (60 822) (61 822) (61 646 483 646 150 165 653 410 031 648 975 112 800 437

50 729 50 011 18 144 96

(the Act),CFO the provided(the has the 1 548 1 096 1 104 1

752 92 8 Officer statement Chief Financial Revised budget $'000 2012

616 776 616 954 151 134 399 776 616 218 108 342 415

18 013 18 013 18 013 18 688 42 568 18 017 91

3 624 3 199 2

808 - - - Page Varian 42 <100% <100% <100% ce % -70% -50% 19% -7% -3% 5% 5% 9% 3% 4% 6% 5% - - - 3. The increase reflects the funding for initiatives realigned from 2010-11 and higher than anticipated expenses for the National Workplace Relations System on behalf of the Australian Government. 4. The increase reflects the change in expected life and value of assets from the annual revaluation.

5. The decrease reflects the change in property, plant and equipment values as a result of the annual revaluation in accordance with accounting policies. Statement of financial position

2012 Varian 2012 Actual Revised ce Note budget s $'000 $'000 % Current assets Cash and cash equivalents 6 36 752 21 384 72% Receivables 7 51 182 42 414 21% Inventories 323 472 -32% Other 3 458 2 058 68% Total current assets 91 715 66 328 38% Non current assets Intangible assets 29 359 30 599 -4% Property, plant and equipment 8 1 529 659 1 604 535 -5% Other 792 811 -2% Total non current assets 1 559 810 1 635 945 -5% Total assets 1 651 525 1 702 273 -3% Current liabilities Payables 9 57 994 36 402 59% Other financial liabilities - - - Accrued employee benefits 10 191 7 939 28% Other 1 876 3 545 -47% Total current liabilities 70 061 47 886 46% Non current liabilities Payables - 1 244 - Other financial liabilities - - - Accrued employee benefits 148 118 -25% Other 4 403 70 >100% Total non current liabilities 4 551 1 432 >100% Total liabilities 74 612 49 318 51% Net assets 1 576 913 1 652 955 -5% Equity

Contributed equity 986 524 1 049 083 -6%

Accumulated surplus 273 304 268 695 2% s

i Asset revaluation surplus 317 085 335 177 -5% n

Total equity 1 576 913 1 652 955 -5% e

The variances between 2012 Actual and 2012 Revised budget includes: n

6. The cash balance increased due to timing differences relating to the increase in payables that will be settled within normal vendor terms. c

7. The variance is a timing difference in the level of receivables estimated for the 2011-12 budget and the actual balance as at 30 June 2012. u

8. The variance is due to a lower level of capital expenditure than planned, mainly for the Brisbane Supreme and District Court complex project and a b

l decrease in the total asset value of property, plant and equipment as a result of the annual revaluation in accordance with accounting policies. e

r 9. The increase in payables over a higher level of payables for the youth justice function transferred to the department. g

Future direction n

2012-13, the department will work to deliver the following strategic plan strategies to improve its organisational effectiveness: . responsible financial management that contributes to the Government’s fiscal strategies and targets through reassessment of service delivery priorities and delivery models . contribute to sustainable public sector growth . identify opportunities to redirect resources to frontline service delivery . robust governance practices

Department of Justice and Attorney-General Annual Report 2011-12 Page 43 A sustainable and accountable organisation Department of Justice Report Attorney-General of Annual Department and . . . . . maintain productive engagement with stakeholders with maintainproductive engagement community. andthe aandcontinueto accountability ofintegrity foster culture improve anddiversity andencouragestaffworkforce capability protectandwork-life health to their balance to reduceredrelating tape department’sthe andregulations services, legislation delivery develop models service innovative for 2011-12 Page 44 Crown Law Annual Report 2011-12

Crown Solicitor’s message Crown Law maintained its position as the leading provider of legal services to the Queensland Government by managing thousands of legal matters, many of which are lengthy and complex. During the last financial year, we provided advice on key policy areas such as health, education, the environment and resources, and assisted government agencies following several natural disasters, including playing a key role in the Queensland Floods Commission of Inquiry. We continued to represent the State and assist the Attorney-General with significant civil and criminal legal matters before the State’s courts, some of which are outlined in this report, such as the Pacific Adventurer oil spill and the Quandamooka and Gunggandji native title claims. Overall, our client satisfaction was 4.48 out of 5, which is 26 per cent above the annual target of 3.57 out of 5. This performance measure includes client satisfaction with Crown Law's accessibility, promptness of service, commitment to deadlines, knowledge, skills and value for money. The Queensland Government has many legal requirements and operates in a highly competitive legal market. The practice of law is driven significantly by personal relationships and reputation. It is through maintaining good relationships and high quality work that Crown Law maintains its reputation of providing solutions-focused advice. Nevertheless, we are not immune to market forces. Crown Law is faced with challenges such as cost reduction strategies affecting department legal budgets and a need to find even greater efficiencies and productivity improvements. Crown Law also competes against the salary packages of private law firms. Positioning Crown Law in terms of value for money and provision of advice, as well as being an employer of choice in terms of opportunity of legal work and career advancement, will be key strategies to strengthen our position. We look forward to assisting the new Queensland Government to achieve the most efficient and effective means of delivering legal services. Recently Crown Law’s Strategic Leadership team updated Crown Law’s vision and core ideology to ensure our business and our people aspire to meet these new goals and objectives. Crown Law’s vision of the future is to be the Queensland Government’s first choice by being the best provider of legal services. This vision will be driven by our core purpose to protect and support Government in the public interest and our entire organisation will be guided by core values of integrity, excellence, respect and responsibility. I extend a hearty thanks to all of Crown Law’s clients for their continuing support and commitment; Crown Law considers itself as an integral part of your team. I also wholeheartedly thank my colleagues for their high standard of work and dedication over the past year. I look forward to Crown Law’s continued partnership with our clients to provide the best possible legal services to support the Queensland Government into the future.

G R Cooper Crown Solicitor

About Crown Law Crown Law has been the principal provider of legal services to the Queensland Government since 1859 and has

operated as a completely self-funded business unit of the Department of Justice and Attorney-General since 1997. r

Each year, Crown Law continues to grow in legal expertise and knowledge as it manages thousands of matters for the

State and its agencies. Our role within the Queensland Government is to provide legal services to departments and a

agencies, statutory bodies and Government-owned corporations, commercialised business units, disciplinary boards A

n and tribunals. n

These services are categorised into ‘tied’ and ‘untied’ legal work. Untied work is open to competition from private R

e legal firms. Crown Law’s tied fees are set by Cabinet and our untied fees continue to represent value for money to the p

Government.

Department of Justice and Attorney-General Annual Report 2011-12 Page 45 Crown Law 2011-12 Annual Report Department of Justice Report Attorney-General of Annual Department and 2011-12 spill.daysadvice of In ofthe the result spill,andCabineta furtheras the Department Premier following detailed the CrownCooper Greg The Solicitor, andSeniorDeputy advice Keyes the providedCrown to Tony Solicitor, initial our on 30 over oil coastline largestspill causing in the years. 31had from MoretonBay that into MVPacific containers in toppled the hoursAdventurer of11 early the 2009,March Law involvedthe Crown from was dollar when fine settlement. beginning, high newsand multi-million the broke a that will becomelandmark a CrownPacific matter down goin Adventurer has case The Law’swith history, record a Santos R v & Ors Maryborough, Emerald Gympie, and Bundaberg. the other and townsincluding to Dalby,across State Ipswich, cities Goondiwindi, St George, Rockhampton, hadoccurred.understanding rounds of what three travelofwhichrequired They public attended to hearings them someofToowoombateam ofworstflood-affectedareas the toured ofPart the Lockyer gain and greaterthe a to Valley Dalton. RobynMcGrow andSecretary, SeniorJenniferMcBryde Legal Kellie Secretary, andExecutive Secretary, Legal Legal KyraHornsby; Executive Executive Wickramasinghe; Secretary, McMaster; Bromley Law Menaka Clerk, Principal Senior Helman; MacPhee; Caroline Nicole Lawyer, CosmoLawyer, Cater; Lawyer, Principal Law DeputyincludedCrown Team Flood Crown Dwyer;AssistantPeterCrown Lack;Senior Solicitor, Paul Solicitor, January 17 Aftermonths,2011. 14 Commission’sfinalreport making the released, recommendations.The was 177 Floodsbefore Queensland State the Commission ofInquiry, announced thenwhich onwas the by Premier, Bligh Anna oflawyers from support dedicated equallyofficers, by Law, the team dedicated A Crown ably represented assisted ofInquiry FloodsCommission Queensland mattersSignificant performanceOur . . . . Law’s structureorganisationalCrown includes structure Organisational for performance. andbusiness organisation efficiency identifying ofexpertise, areas and successionand is planningItresponsible all issues, intent. strategies business for emerging for levels strategic buildfocusedon Law’sof to whichis client vision andstrives Crown statement business, relationships achieve developmentcontinuous the leads StrategicTeam ofsuccessfulLeadership Crown a as legal services The Law Team Leadership Strategic andgovernance Structure andoperationalobjectives. strategies of thelinked to measures.are Allframework Law elements the feedback Crown plan management and businessclient through processes, monitoring andmeasuring legal practice improvement,best continuousensures performance thislevel quality ofrecognition. in management framework The haveachieved to Australia legal practice government Government. the to dedication providing Crown only is legal the Law's and to services commitment quality Law continuedagainst The certification Quality andlawunderstands clients. government andgoals imperatives ofenvironment, its the expertise Crownthe providespractice, unrivalled Government’s in As Law full Queensland only legal service on ConsolidatedFund.cent dividend the back profitsdirectly to Law directnofunding Crown receives Treasury, from andbutisfully insteadfees through funded per70legal pays a the Practice Management Branch, which specialises in andBranch,corporate Management strategy business support. Practice which specialises the legalclient-focused management solutions in whichspecialises Relationship Management, Client Counsel andCrown four legal20teams branches, which include specialist Crown the Solicitor [2011] QDC 1 [2011]QDC

opportunitiesbusiness for andenhancing innovation the growth,andimprovement ISO9001:2008 : andthe LAW9000standardLegal Best Practice recognises Crown Page 46 was provided by our Advocacy – Parslow Chambers to Maritime Safety Queensland. The biggest fine imposed in a prosecution for an oil pollution incident in Australian history was handed down on 14 October 2011 by Judge Kiernan Dorney QC. Swire Navigation Company Ltd and Bluewind Shipping Ltd were each convicted and fined $600 000, a total fine of $1.2 million. The companies were also ordered to make a public apology to the people of Queensland to be published in The Courier-Mail newspaper.

Delaney on behalf of the Quandamooka People v State of Queensland [2011] FCA 741 History was made on 4 July 2011 when the Federal Court of Australia made the first determination of a native title claim in South-East Queensland, recognising the Quandamooka People as the native title holders of North Stradbroke Island and nearby islands. Sixteen years after the Quandamooka claim was filed, Justice John Dowsett made the landmark ruling before more than 800 people at a special court hearing on North Stradbroke Island. The decision gives the Quandamooka People exclusive rights to 2 262 hectares of land and non-exclusive rights to more than 22 600 hectares. The native title rights also allow the Quandamooka People, among other rights, to gather and use traditional natural resources in accordance with their laws and customs. The Quandamooka People will also have a permanent involvement in managing the national parks on the island and receive a share in mining royalties until sand mining operations cease on North Stradbroke Island, which is to happen by 2 025. Crown Law’s Native Title Teams worked tirelessly on behalf of the State to reach the native title consent determination between the Quandamooka People and the State, as well as multiple other respondent parties.

Murgha on behalf of the Combined Gunggandji Claim v State of Queensland [2011] FCA 1511 On 19 December 2011, the Gunggandji people of Yarrabah in far north Queensland were recognised as the native title holders of more than 7 500 hectares of land east of Cairns. The Federal Court decision was Australia’s 176th native title determination, 66 of which have occurred in Queensland. The mediation was conducted by Crown Law officers and State negotiators from the Department of Environment and Resource Management over many years in the National Native Title Tribunal and during case management proceedings conducted by the Federal Court. Our lawyers involved in the negotiation of the Combined Gunggandji People’s native title claim included Assistant Crown Solicitor, Kristy Snape and Principal Lawyers, Rachel Woolley and Paulette Dupuy instructing Counsel, Helen Bowskill.

State of Queensland v Jason James Heraud [2011] QCA 297 Crown Law represented the State in a matter that has challenged the way claims are issued in cases where the State is both the employer and occupier. Before the Court of Appeal it was considered whether separate claims can be made under the Personal Injuries Proceedings Act 2002 (PIPA), where compensation had been made under Chapter 5 of the Workers’ Compensation and Rehabilitation Act 2003 (Qld) (WCRA). In June 2008, a Queensland Government employee was injured on his way to work. The applicant believed he was entitled to bring two discrete causes of action seeking compensation from the State as his employer under the WCRA and from the State in its capacity as occupier of the site through a PIPA claim. The Court of Appeal made reference to the Public Service Act 1996 and the Crown Proceedings Act 1980 and found that the applicant was employed by the State and not the specific department where he worked. The decision is an important one in terms of claims where allegations of negligence are being made against, not only a government entity as employer, but also a separate government entity as occupier. The court observed “the respondent’s claim notified under the provisions of the PIPA, was therefore a claim for damages for personal injuries against the same juristic person as satisfied his claim for compensation brought under the Workers’ Compensation Act”.

Re Floyd [2011] QSC 218 L

In July 2011, Crown Law officers appeared before the Supreme Court to put submissions to the Court after a woman A

n sought to obtain an order to allow the removal of the testes and spermatozoa from her de facto partner who was killed n

a in an accident that day. The application had to be heard on an urgent basis as the surgical procedure was required to be l

R performed within 24 hours to be effective. The woman contacted the Supreme Court in the hours following her e

partner’s death and Justice Atkinson arranged for the matter to be heard before her later that afternoon. r

After submissions were made, the Court authorised the removal and storage of sperm obtained from the deceased. 1

Department of Justice and Attorney-General Annual Report 2011-12 Page 47 Crown Law 2011-12 Annual Report Department of Justice Report Attorney-General of Annual Department and 2011-12 officers. skillsdepartmental for legal research ProfessorAndrewMowbray from SydneyofTechnology’sUniversityofLaw,the session Faculty a presented on disputes. Crown Library Kugatoff andcontract Law litigation conjunction presentation on Manager, in Kit with jointa Assistantdelivered Crown Freeleagus Lawyer, Smith Paula andPrincipal Solicitor, this conference, Mike powers ofunderState Counsel,Belinda application the Comino discussed the undersession athe Watsonpresented disciplinary Karen on matters Law Queensland Society’s presented industryofour forums12 Several past andconferences lawyers at the including over months, the investigation the and prosecution andstatutoryin of interpretation. offences of10a (demand which warranted for consumerworkshopsfor series law, alone),Australian one agency due diligence beentrainingconductedhavealso workshops Topics for Tailored includedsounddecisionagencies. making key client andonline information. supported Updates, are ofmanualssuchLegal range asa All by of events these comprehensive training publications agencies.units presentationsfor client in legal specific training tailored workshops, andseminars Governmentlegal industry briefings, presentations to conferences and range a learninganddevelopment in forumsthe is demonstrated including ofto educational commitment of clients andLaw sessionsmoreCrown thaninformation delivered 22to 700 Crowntraining officers. government Law’s conference.long ofthe Government. seniorlawyers Queensland Eight from levels Law throughoutthe Crown papers presented day CrownInheld2011, the Law and throughout research training year.database the andmedicallegal on commentary, journalresearch and comprehensivelegal databases and legislation; legal to access reading who services;an librarytechnicians clients online provide room, expert which retrieval gives specialist CrownLibrary high include and researchThe with Law resources services. services provides clients quality These everydayduties. relevant not lawyers, areas their officers, just andcontinuesto pivotal government ain in to role up-skilling play their Law value Crown high places asupporting on educationongoing anddevelopment government the ofall legal learning anddevelopment Client orproject long work. for specialised service term, counseland support. provideteamson-sitelawyers,provide knowna to counsel, legal These client as legal legal Queenslandand Government across experienced Crown Departments agencies their seek worklawyers Law’s in to counsel Client thismatter behalf onState. ofhandled the Team 2012,March On23appealwith filed Law’san Court was thedecision.Workplace ofCrown Appeal the against Law resolved. anfrom withis andobtain employer complaint injunctionrestraining – their continuing untilanyprocess 5, Partassessmentunder oftheindependent Chapter medical 7 lodgeofresultanis athatas attend employeeswho ofto discrimination decision complaints being directed an decision of v Queensland.overturned of The Tribunalearlier Attrill QCAT State Appealof Tribunal’s effect the Tribunalagencies,(QCAT)decision government Queensland andAdministrative Insignificant the afor Civil Appeal vQueenslandAttrill State of comments that Ms reiterated earlier Appeal Justice Joanne ofLawyer, actedfor In closing in of remarks, Zhou Department Safety the Community this matter. Court a for Kazakova’s formerDes application appeal. Chambers’ Lawyer, to Advocacy Seniorleave Galligan LangMs and further A 869.30$5 in costs Court awarded refusedofAppealprofessional complainant.also The costswas the with to fined 000.$5 breachesofthe two risk.ofher six On which breaches,putsafety against theat tenants August 20 was Eva for 2009, Kazakova prosecuted 2011NovemberOn18 Court the reasonof no Appeal found ownergrantthe boarding appeal ofato to leave house Queensland Kazakova v RescueFire and Service Fire and Rescue Service Act andServiceAct Rescue 1990 Fire Sixth Annual Government Lawyers Annual Sixth Government Conference Legal Solutions Government for Conference [2011] 361 QCAT

Kazakova’s breaches of the Act had risked her tenants’ Kazakova’shadriskedActherbreachesof tenants’ the safety. and was convicted by a Magistrate after trial. Ms was after Ms aKazakova by convicted trial. andwas Magistrate Public Service 2008 Service Act Public [2011] QCA 328 [2011]QCA Public ServiceAct 2008 Public , which attracted 98 participants across all 98all whichattracted across participants , in May2012. in Crown Deputy Solicitor, Sustainable Planning Act SustainablePlanning Act 2009 , could potentially , – for applypotentially could andSeniorSpecial Page 48

. Also at Also . at Our people Crown Law is committed to being the law firm of choice for lawyers who want challenging, interesting and often high profile work, with important social, economic and political implications for the community. Crown Law’s success is driven by our committed and dedicated staff who maintain their focus on excellent client service. Crown Law employs 317 staff, 244 female and 73 male employees. This equates to 180 law officers and 137 support staff including paralegals, legal secretarial support and practice management staff. Crown Law recognises that retaining good lawyers is about diversity of work, equal opportunities and flexible work life balance options. Currently 105 (33 per cent) staff are engaged in work life balance arrangements such as telecommuting, part time or job share arrangements and compressed hours. Approximately 75 per cent of our 317 staff are women, and of the eight senior management staff, four are women. Since introducing the graduate program in 2011, Crown Law welcomed a second round of four new young lawyers on 13 February 2012. Our graduates undertake four, six month rotations in each of our four legal branches. They work across several legal teams within each branch, gaining exposure to a wide variety of challenging and engaging legal matters. Our first round of graduates, who are now more than half way through the program, have benefitted from working closely with experienced senior lawyers in an extensive learning and development program specifically tailored to them. In addition, the graduate program provides opportunities for Indigenous employment where two places are offered from a graduate intake of four.

Achieving our goals

Crown Law's strategic business plan 2011-12 pillars are: . Business performance . Organisational health . Leadership. Members of the Strategic Leadership Team champion these pillars and their outcomes are communicated across Crown Law through branch level operational and wellness plans published on the staff intranet site. Staff performance agreements and development plans are also aligned with Crown Law’s goals.

Performance and accountability culture Crown Law uses a number of measures to monitor performance, remain accountable and celebrate achievements throughout the year. The following measures direct our efforts and support our continuous improvement culture: . Client relationship management framework – emphasises client feedback and information sharing within our organisation ensuring clients’ needs are understood and met. . Annual client reviews – in-depth interviews which provide a wealth of insight understanding of our clients and our performance, helping to shape and improve our service delivery. . Client feedback surveys – our scorecard process surveys clients on performance in both current and recently completed legal matters. . Performance development framework – all staff operate within a clear and comprehensive framework that supports the continuous monitoring and development of skills and competencies, through regular reviews, training and goal setting.

Annual productivity comparison

2011–12 2011–12 2010–11 2009–10 2008–09 2007–08 w

(forecasted) (actual) a

Total 100% 101% 100% 100% 103% 99% u

Note: p

Department of Justice and Attorney-General Annual Report 2011-12 Page 49 Crown Law 2011-12 Annual Report Department of Justice Report Attorney-General of Annual Department and 2011-12 of CrownLaw.part $446000 in $3770002007-08, in 2008–09, $432000 in 2009–10, $455000 in 2010–11 $500000and estimated to be in 2011–12. notThe is LSCU Unit Coordination (LSCU) cent the from per 70 dividend Thepayable to paymentsGovernment. toLSCU fund this dividendthe from have been: arequirementis for There the of Department and a JusticeAttorney-General result ofto(as funddecision) aCBRC theof Services cost the Legal Note: profit/loss comparison Annual returned Coordination(partDepartment the oftheJustice Unit to andAttorney-General), Services is Government. no 1997andsincereceives funded grants orperlessfundingsubsidies.SeventyofLegal centprofit,the the for Law andof$190Crown professionalprofitmillion aearned$40.6 fees in Law000. beenachieved self Crown has results Operating the past rating During changedthe year a feedback rating was 1 from to 7 of to 5.to of a Crownrating Law has1 its feedback reported client Note: comparison client overall satisfaction Annual haveNumbers been to the rounded nearest whole percentage. (Loss) Net Profit/ 70%dividend Profit/(Loss) Total comparison purposes. comparison The was usedmeasure not in 2008–09 or 2007–08. consistency and to ensure Thein futurereporting. previous 2010–11 and 2009–10 have to theresults been scale extrapolated new for using performance the rating. 1 new to 5 The target previous was2011–12 of extrapolatedto5 3.57 down to alignthe rating new with scale Score of out 5 (forecasted) 2011–12 (forecasted) 3.57 2011–12 $000 0 0 0 Score out 5 Score of 2011–12 (actual) 4.48 2011–12 (actual) $000 133 190 57

Score of out 5 2010–11 2010–11 4.36 $000 162 377 539 Score of out 5 2009–10 2009–10 4.41 $000 271 633 904 Score out 5 Score of measured 2008–09 2008–09 Not 1,019 $000 306 713 Score of out 5 measured 2007–08 Page 2007–08 Not $000 226 526 752 50

Appendices

Appendix 1

Statutory bodies and appointments1

Adult Guardian2 Anti-Discrimination Commission Queensland2 Anzac Day Trust Appeal Costs Board Breakwater Island Casino Community Benefit Fund2 Building and Construction Industry (Portable Long Service Leave) (QLeave) Board Cardiac Assessment Tribunal Composite Medical Assessment Tribunal Construction Industry Sector Standing Committee Contract Cleaning Industry (Portable Long Service Leave) Authority Board2 Council of the Queensland Law Society Incorporated2 Criminal Organisation Public Interest Monitor Crime and Misconduct Commission – Chairperson and part-time Commissioners2 Crime and Misconduct Commission – Assistant Commissioners2 Crime and Misconduct Commission – Crime Reference Committee2 Dermatology Assessment Tribunal Director (and Deputy Director) of Public Prosecutions2 Disaster Appeals Trust Fund Disfigurement Assessment Tribunal Ear, Nose and Throat Assessment Tribunal Electoral Commission of Queensland2 Electrical Licensing Committee Electrical Safety Board Electrical Equipment Committee Electrical Safety Education Committee Funeral Benefits Trust Fund Board of Trustees Gambling Community Benefit Fund2 General Medical Assessment Tribunal Health and Community Services Industry Sector Standing Committee Information Commissioner/RTI Commissioner/Privacy Commissioner2 Jupiters Casino Community Benefit Fund2 Land Court Land Tribunal (Aboriginal) Legal Aid Board Legal Aid Queensland – Chief Executive Officer2 Legal Practice Committee

Legal Practitioners Admissions Board p

2 n Legal Services Commission d

3 e Licensing Review Committee s

Manufacturing Industry Sector Standing Committee Neurology/Neurological Assessment Tribunal Office of the Regulator

Department of Justice and Attorney-General Annual Report 2011-12 Page 51 Appendices Department of Justice Report Attorney-General of Annual Department and 2011-12 6. 5. 4. 3. 2. 1. WorkplaceBoard andSafety Health WorkCoverQueensland ofthe Board(includesCEO WorkCoverEmploying Office) Workers’Regulatory Compensation Authority(Q-Comp) Board TransportSectorCommittee Industry andStorageStanding CommitteeCourt Library Supreme Coroner State Solicitor-General Sentencing Advisory Council Sector Industry CommitteeStandingRural Gambling Responsible Advisory Committee Registrar-General(and andDeputy) Marriages Deaths of Births, Retail, Wholesale, Hospitality, SectorCommittee Industry Recreation and Standing Other Services CasinoReef Hotel Ombudsman Queensland Liquor Queensland andGamingCommission Law Queensland ReformCommission Public TrustOffice BoardInvestment Public Trustee of Queensland Monitor Interest Public Public Advocate Standards Professional Council Orthopaedic Assessment Tribunal Ophthalmology Assessment Tribunal Queensland IndustrialRelations CommissionQueensland (formerly Civil andPanels – Practitioner Tribunal) Tribunal Queensland and Lay Administrative Practice Legal andAdjudicators OrdinaryCivil – Tribunal Members, Queensland and Seniorpart-time) Administrative (full-time Members andCivil Deputy– Tribunal Queensland and President Administrative 6. printing, 6. the anAt time of tothisofficial dissolvecommittee date currentlyis being decidedby Changesto Liquorand Queensland Gaming 1 Commissionfrom 2011. July departmentServices.withtheMinister is and jointly The Servicesresponsible for Corrective Emergency Police, 2012. at1 as January Discontinued reports.statutory theirappointments bodies/statutory The prepare own annual establishingis authorities listed bodies Legislation inAppendix and the portfolio’s statutory 2. 2

Community Benefit Benefit Community Fund 2 2, 2, 4 2 6 2 2 2 2 2 2, 2, 5 2

Parliament. 2 2 Page 52

2 Appendix 2

Acts Administered by the Attorney-General and Minister for Justice

. Aboriginal and Torres Strait Islander . Building and Construction Industry (Portable Communities (Justice, Land and Other Matters) Long Service Leave) Act 1991 † Act 1984 Part 4, sections 18-25 (sections 4, 8, 64- 67, 70 and 71 jointly administered with the . Building Units and Group Titles Act 1980 (Parts Minister for Communities, Child Safety and 4 and 5; sections 121 to 125; sections 127 to 132; Disability Services) Schedules 2, 3 and 4; sections 5, 5A, 119, 133 and 134 jointly administered with the Minister for . Aboriginal Land Act 1991 (sections 50 to 62; Part Natural Resources and Mines) 8; sections 134 and 138 as they apply to the . Burials Assistance Act 1965 provisions of the Act administered by the Minister) † . Business Names Act 1962 . Acts Interpretation Act 1954 . Business Names (Commonwealth Powers) Act 2011 . Adoption Act 2009 (Part 14A) . Cairns Casino Agreement Act 1993 . All Saints Church Lands Act 1924 . Carruthers Inquiry Enabling Act 1996 . All Saints Church Lands Act 1960 . Casino Control Act 1982 . Anglican Church of Australia Act 1895 . Cattle Stealing Prevention Act 1853 . Anglican Church of Australia Act 1895 Amendment Act 1901 . Charitable and Non-Profit Gaming Act 1999 . Anglican Church of Australia Act 1977 . Charitable Funds Act 1958 . Anglican Church of Australia Constitution Act . Child Protection Act 1999 (jointly administered 1961 with the Minister for Communities, Child Safety . Anglican Church of Australia (Diocese of and Disability Services) Brisbane) Property Act 1889 . Child Employment Act 2006 . Ann Street Presbyterian Church Act 1889 . Childrens Court Act 1992 (except to the extent . Anti-Discrimination Act 1991 † administered by the Minister for Communities, Child Safety and Disability Services) . Anzac Day Act 1995 † . Chinese Temple Society Act 1964 Appeal Costs Fund Act 1973 † . . Choice of Law (Limitation Periods) Act 1996 . Associations Incorporation Act 1981 . Churches of Christ, Scientist, Incorporation Act . Attorney-General Act 1999 1964 . Australia and New Zealand Banking Group . Civil Liability Act 2003 Limited (NMRB) Act 1991 . Civil Partnerships and Other Legislation . Australian Consular Officers’ Notarial Powers Amendments Act 2012 and Evidence Act 1946 . Civil Proceedings Act 2011 . Bail Act 1980 . Classification of Computer Games and Images . Births, Deaths and Marriages Registration Act Act 1995 2003 † . Classification of Films Act 1991 . Bishopsbourne Estate and See Endowment Trusts . Classification of Publications Act 1991 Act 1898 . Collections Act 1966 . Body Corporate and Community Management . Act 1997 Commercial Arbitration Act 1990 A

. Boonah Show Ground Act 1914 . Commissions of Inquiry Act 1950 e

. Breakwater Island Casino Agreement Act 1984 . Commonwealth Places (Administration of Laws) e

Act 1970 . Brisbane Casino Agreement Act 1992 . Commonwealth Powers (De Facto Relationships) . British Probates Act 1898 Act 2003

Department of Justice and Attorney-General Annual Report 2011-12 Page 53 Appendices Department of Justice Report Attorney-General of Annual Department and 2011-12 ...... Service Leave) Act 2005 Service CleaningIndustry Contract Long (Portable (Application Laws) Companies of Act 1981 1981 Act of Provisions)(Application Miscellaneous Laws) and Securities (Interpretation Companies Laws) of Act 1981 (Acquisition of (Application Companies Shares) to Justiceisrelevant Services) Youth it the andto Disability Safety Services Childextent the Communities, with for Minister administered 2007 Services Act Community 1990 Act Law-Children) Commonwealth (Family Powers Disposal of UnexecutedWarrantsAct 1985of Disposal 1967Uncollected of Disposal GoodsAct ProsecutionsAct 1984Public of Director Act 2005 Defamation 2003 (Sexual Dangerous Prisoners Offenders) Act Proceedings 1980 Crown Act Act 2002 Proceeds Criminal Confiscation ActOrganisationCriminal 2009 (Sexual Law CriminalAct Offences) 1978 1986 Actof (Rehabilitation Law CriminalOffenders) Amendment Law ActCriminal 1945 Amendment Law ActCriminal 1894 Amendment Law ActCriminal 1892 ActCode Criminal 1922 Amendment Code) 1899(including Code Criminal Criminal Act at SeaAct Crimes 2001 and MisconductAct 2001 Crime 2003 Cremations Act (RuralFinance) 1996 Credit Act (CommonwealthPowers) Credit Act 2010 Funds Court Act 1973 Corporations(Queensland)Act 1990 2001Corporations(CommonwealthPowers) Act Provisions)Act Corporations(Ancillary 2001 Act 2001 Actions) Corporations (Administrative Act Coroners 2003 Act 1997 Cooperatives 2001 Act Actions) Co-operative Schemes(Administrative † (jointly (jointly † † ...... Federal ActFederal 1999(State Courts Jurisdiction) ProvisionsAct 2009 Fair (CommonwealthPowers) Work and Other Fair 1989 Trading Act FactorsAct 1892 on Evidence Act Commission 1988 (Attestationof 1937Evidence Documents) Act and ActEvidence Discovery 1867 Act 1977Evidence Electronic 2001Transactions (Queensland) Act Act ElectricalSafety 2002 ElectoralAct 1992 andForestry)Fisheries for administered Minister the by Agriculture, DrugsAct Misuse 1986 DrugAct 2000Court ActDomicile 1981 Court DistrictAct Queensland 1967 of ActDispute 1990 Resolution Centres Jurisdiction of (Cross-vesting) 1987 Jurisdiction Courts Act Casino Jupiters Agreement Act 1983 Act 1991Review Judicial RemunerationJudicial Act 2007 andTreasurer Trade) for Minister administeredextent (exceptthe the byto Judges and 1957(Pensions Long Leave) Act ActInvasion 1971of Privacy IntroductionAgents Act 2001 1998 Protection) InteractiveGambling(Player Act InformationPrivacyAct 2009 Premier)† Assisting AffairsandMinister the Multicultural Islander AboriginalStrait andTorres and for administered Minister extent the by Industrial Act 1999Relations 1984 ImperialActs ApplicationAct ActHolidays 1983 GuidesQueensland 1970 Act Guardianship AdministrationAct 2000 and Trade) andMinister administered Treasurer the by for GamingMachine Act 1991 (Application Futures Laws)Industry of Act 1986 FuneralActBenefit 1982 Business Financial Transaction1992 Reports Act † (except to to extent (except the † (except to the extent (exceptthe to (except to to (except the Page † 54

† . Jury Act 1995 . Property Agents and Motor Dealers Act 2000 . Justice and Other Information Disclosure Act . Property Law Act 1974 2008 . Public Trustee Act 1978 † . Justices Act 1886 . Queensland Civil and Administrative Tribunal . Justices of the Peace and Commissioners for Act 2009 Declarations Act 1991 . Queensland Congregational Union Act 1967 . Keno Act 1996 . Queensland Temperance League Lands Act 1985 . Land Court Act 2000 † . Recording of Evidence Act 1962 . Land Sales Act 1984 . Referendums Act 1997 . Law Reform Act 1995 . Regulatory Offences Act 1985 Law Reform Commission Act 1968 † . . Relationships Act 2011 . Legal Aid Queensland Act 1997 † . Retail Shop Leases Act 1994 . Legal Profession Act 2007 † . Returned & Services League of Australia . Limitation of Actions Act 1974 (Queensland Branch) Act 1956 . Returned Servicemen’s Badges Act 1956 . Liquor Act 1992 (except to the extent administered by the Treasurer and Minister for . Right to Information Act 2009 † Trade) . Roman Catholic Church (Corporation of the . Lotteries Act 1997 Sisters of Mercy of the Diocese of Cairns) Lands . Magistrates Act 1991 Vesting Act 1945 . Magistrates Courts Act 1921 . Roman Catholic Church (Incorporation of Church Entities) Act 1994 . Maintenance Act 1965 . Roman Catholic Church Lands Act 1985 . Mercantile Act 1867 . Roman Catholic Church (Northern Lands) . Neighbourhood Disputes Resolution Act 2011 Vesting Act 1941 . Oaths Act 1867 . Roman Catholic Relief Act 1830 . Ombudsman Act 2001 † . Safety in Recreational Water Activities Act 2011 . Partnership Act 1891 . Sale of Goods Act 1896 . Pastoral Workers’ Accommodation Act 1980 . Sale of Goods (Vienna Convention) Act 1986 . Peace and Good Behaviour Act 1982 . Salvation Army (Queensland) Property Trust Act 1930 . Peaceful Assembly Act 1992 . Scout Association of Australia Queensland . Penalties and Sentences Act 1992 † Branch Act 1975 . Personal Injuries Proceedings Act 2002 . Sea-Carriage Documents Act 1996 . Personal Property Securities (Ancillary . Second-hand Dealers and Pawnbrokers Act 2003 Provisions) Act 2010 . Storage Liens Act 1973 . Personal Property Securities (Commonwealth Powers) Act 2009 . Securities Industry (Application of Laws) Act 1981 . Powers of Attorney Act 1998 . Security Providers Act 1993 . Presbyterian Church of Australia Act 1900 . Solicitor-General Act 1985 † . Presbyterian Church of Australia Act 1971 . Standard Time Act 1894 . Printing and Newspapers Act 1981

. Status of Children Act 1978 p . Prisoners International Transfer (Queensland) p

Act 1997 . Succession Act 1981 d

. Prisoners (Interstate Transfer) Act 1982 . Supreme Court Act 1995 s

. Private Employment Agents Act 2005 . Supreme Court Library Act 1968 † . Professional Standards Act 2004 † . Supreme Court of Queensland Act 1991

Department of Justice and Attorney-General Annual Report 2011-12 Page 55 Appendices Department of Justice Report Attorney-General of Annual Department and 2011-12 ...... † ...... ThisActestablished a statutory bodyor authority is of thethat part theportfolio and MinisterAttorney-General of Justice of Trust AccountsAct 1973 Trust 1988 Agents Travel Act Hours)Trading Act (Allowable 1990 2003 ServicesAct Tourism † Minister) theof byprovisions the to administered Act the 131sections and59;8; 135 Part to they as apply IslanderStrait LandTorres Act (Commonwealth ActTerrorism 2002 Powers) Act 2009 Telecommunications Interception ActPrivatisation 1999 Queensland TAB Limited ActSurrogacy 2010 Young Offenders Transfer)ActOffenders Young 1987 (Interstate Health2011 Work and Act Safety 2003 Compensation Workers’ Rehabilitation Act and Accommodation ActWorkers’ 1952 Act 2000Protection Witness Act 1994 Wine Industry 1838 ChurchesAct Independents, andMethodists, Wesleyan Baptists Trust Act Methodist 1853 Wesleyan Property ActWagering 1998 CrimeAct Assistance2009 of Victims Proceedings 2005 Vexatious Act 1977 Australia Uniting Churchin Act 1942 of ActMasons Trustees Accepted Queensland Grand Freeand United of Lodge Antient Act 1973 Trusts 1968 Companies Trustee Act † 1991 (sections 47 1991(sections † . Disability Disability Services) Safety Child Minister the andCommunities, for Youth Act 1992 Justice (jointly with administered Page 56

Appendix 3

Work Health and Safety Board report

The Work Health and Safety Board is the peak advisory body to the Queensland Government and the Attorney-General and Minister for Justice on work health and safety matters. The Work Health and Safety Act 2011, which commenced on 1 January 2012, establishes the Work Health and Safety Board under schedule 2, division 2 of the Act to give advice and make recommendations to the Minister regarding policies, strategies, allocation of resources and legislative arrangements for work health and safety. Under the Act, the board’s functions and operation mirror those established under the repealed Workplace Health and Safety Act 1995. Through the board, key industry representatives work collaboratively to assist Workplace Health and Safety Queensland (WHSQ) in developing work health and safety strategies, legislation and advice.

Board membership The Chairperson, Mr Vince O’Rourke, was appointed on 1 January 2011 until 31 December 2012, while board members were appointed on 1 January 2011 for a three year term. The board is comprised of 13 members representing employer and worker associations and experts. Members are selected by the Minister for their knowledge and experience in workplace health and safety. The board’s membership as at 30 June 2012 was:

Chair - Mr Vince O’Rourke Representing employers . Mr John Crittall . Ms Wendy Erhart Director, Construction Division, Master Builders Co-Owner, G & W Racing Pty Ltd Association Queensland

. Mr Peter Garske . Ms Joanne Grainger Chief Executive Officer, Queensland Trucking Chair, Cotton Australia – resigned 19 August 2011 Association Vacancy Representing workers . Ms Amanda Richards . Mr Wallace Trohear Assistant General Secretary, Queensland Council of Representing the CFMEU Construction Division – Unions resigned 7 June 2012

. Mr Tom Jeffers . Ms Julie Bignell Vice President and Southern District Secretary, Branch Secretary, Australian Services Union (Central & Australian Workers’ Union Southern Qld Branch)

. Mr Brian Devlin Assistant Secretary/Secretary TSA Division, Australian Manufacturing Workers’ Union Other members

. Ms Kelli Stallard . Mr Tony Hawkins A

Partner, Dibbs Barker Lawyers Chief Executive Officer, WorkCover Queensland e

. Ms Kirstin Ferguson e

Non-executive Director

Department of Justice and Attorney-General Annual Report 2011-12 Page 57 Appendices Department of Justice Report Attorney-General of Annual Department and 2011-12 . . . . . Boardis supported The standing industry six sector by committees: sectorstanding committees Industry . . . board consideredrecommendationsThe variouson andmade throughouttheincluding: issues year activitiesOther companies, Queensland sectors.and all unions associations industry across atJune 302012, As Zerothe Harm at Work ProgramLeadership included219 member organisations leading from of an as part andindustry integral program. representatives sub-contractors the ongoingthe efforthighlighted members to ofprogram entities, supply engage chain 2011on reporting season isZeroavailable theHarm at Work LeadershipProgram website. reporting process The guidelines,representing program rateofper57 return cent. a Afull analysis report evaluation, and summary the for In2011-12, ofthe91 Zero Harmat 160 WorkProgramLeadership member organisations submitted basedonreport a issues. guidance asthatsimilar providebusiness aspractical any islearnt, grapplingwith for experiences and lessons well leadershipindustrybusinessshowcase andinnovation. case These studies allow to case studies The industry share from Program caseLeadershiplibraryof18studies websitenow a Queensland across industry most includes sectors. five togetherwith regionalforums duringSafe sector education the Work Week 2011. innovation andknowledge, experience across industry. During2011-12, successful industryheld based in forums were Zero Harm atThe WorkProgramQueensland’sLeadership engages the industry andpromotes sharing leaders open of Program activitiesHarmWork Leadership at Zero work planThe complements draft also the to programs participate workandsafety relationships encourage andworkers health business to in andactivities. boardthe include safety for through prioritiespromotingthe networks message andevents strategic its and building Inaddition to Zero culture employers. the Harm at safety developing athrough WorkProgram,Leadership other and andin create productive outcomes, workplaces innovative turnreduceworkers’ for premiums compensation work plan The includes of targetedrange a whichare to improve business designed initiatives and assist health safety andinfluencing management organisations.of leading Program.Leadership program harmto This no atwhile workmeans anyone, andtargetsanytime of senior levels culture aQueenslandto leadershipbusiness in workplaces ofwith safety theHarm at foster through Zero Work achievements. its on Aplan’sachievingthe to keyplatform to partnerships is continuing build objectives collaborative 2012-2022 Strategy ofthe ofwork and health context harmonisation draftnational andthe laws safety boardannualplanning held The session its February2012 in of and undertook workreview plan the a its within Plan Work Board WHS timesboard during2011-12.formallymetfive The Meetings Rural Industry SectorIndustry CommitteeRural Standing services) andotherIndustryhospitality, Standing recreation andWholesale (incorporating Sector Committee Retail Industry Standing Manufacturing Sector Committee Industry Standing andCommunityServices Health Sector Committee Industry Committee Construction Standing Sector Constructionthe in Fatigue Industry. Initiative Business Sized Medium ofModel Harmonisation National OHSLaws . . The board’s work plan 2012-13 for pursueaimsprevious ofplanto the continues andbuilds Australian Australian Work Strategy Health Safety 2012-2022 and AustralianWork Health and Safety The Zero The Zero Harm at Work . . Page 58 . Transport and Storage Industry Sector Standing Committee.

These committees provide advice and make recommendations to the board about work health and safety in the industry sector for which the committee was established. The Rural Industry Sector Standing Committee priority has been the promotion of quad bike safety throughout the rural sector. The Committee has assisted in the amendments to the Rural Plant Code of Practice 2004 and addressed musculoskeletal risks in the horticultural industry and the interaction between older farmers and rural mobile plant. Following a report completed by WHSQ on 22 serious incidents involving elevating work platforms, the Construction Industry Sector Standing Committee established a working party to consider the matters of operator competence, plant maintenance, control system failures and the location of emergency controls. The working group, which concluded in June 2012, will document its recommendations for presenting to the board shortly. Another Construction ISSC/industry working party was established to investigate the issue of fatigue in the Queensland construction industry. The group, which examined research carried out by the University of Queensland, recommended several strategies government and industry could implement to eliminate or minimise the associated risks of fatigue. The board’s priority of young workers was continued in the retail industry, with statewide workshops for the managers of young workers focusing on development characteristics as they relate to risk management in retail. Work in the hospitality industry has continued to target manual tasks and slips, trips and falls. In the health and community services industry a forum on occupational violence was well received by over 50 health care professionals, while the 2011 School Safety Conference attracted over 100 representatives from the State, Independent and Catholic education sectors. Regional health and community services networks are being established statewide, and the Ceiling Hoist Reference Group has been formed to provide information aimed at increasing the use of ceiling hoists within the industry. The Transport and Storage Industry Sector Standing Committee provided significant input into the development of the 'Safe handling when securing loads' statewide campaign, the healthy worker initiative for transport; and, development of consultation, cooperation and coordination guidance material for the transport and storage sector. The Manufacturing Industry Sector Standing Committee supported the ongoing delivery of the Participative Ergonomics for Manual Tasks (PErforM) program and the development of reference groups for red meat processors in South East Queensland. The Committee provided industry insight to further develop WHSQ’s understanding of the underlying causes of incidents which occur during maintenance and non-production tasks, such as unscheduled machinery repairs. In addition, all Industry Sector Standing Committees provided an invaluable link between industry, workers and government during the period of transition to the new harmonised health and safety legislation.

Payments to members of the board 2011-12 Payments to members of the Board for 2011-12 totalled $11 797.

Appendix 4

Electrical Safety Board report

The Electrical Safety Act 2002 provides a legislative framework to help protect people and property from the risks associated with electricity. The Act establishes a Commissioner for Electrical Safety, an Electrical Safety Board and three committees: the Electrical Safety Education Committee; the Electrical Licensing Committee and the Electrical Equipment Committee. All committees report to the board. Mr Jack Camp was appointed Queensland’s first Commissioner for Electrical Safety in October 2002 for five years and he was reappointed for a further five year term in October 2007. The Commissioner provides independent electrical safety advice to the Minister and chairs and manages the board and committees.

The primary function of the board is to give advice and make recommendations to the Minister about policies, p

strategies and legislative arrangements for electrical safety. n

Board and committee members represent employers, workers and the community. Membership of the board and three e

committees is for a term of three years. Current board and committee members were appointed for a three year period commencing 1 October 2011.

Department of Justice and Attorney-General Annual Report 2011-12 Page 59 Appendices Councillor, LoganCouncilCouncillor, City President,AssociationQueensland Consumers . Representingcommunity the Trade Union Electrical Organiser Strategic Lead . Representingworkers Queensland and Electrical Communications Association, ExecutiveChief Officer . Representingemployers Until: 2012May25 Director-GeneralNomineeofthe DepartmentofJustice and Attorney-General Director-GeneralAssociate . oftheChief of Executive Department and Justice Attorney-General Chair Department of Justice Report Attorney-General of Annual Department and 2011-12 system. electrical licensing Queensland board to doescontinuesto introduced robustThe concernedsystem dilute nationally the final that the be current be not through input ESO andcomment the significant representatives. a The have in been taken considering system. board hadnational keenhas amatter interest progressofand thehas Office has number(ESO) aElectrical on ofnational groupsSafety andworking been represented The committees that system implementanational decision to ofAustralian Governments’ licensing Council into year.duringthe meetforce Three to policycame continuesintent. amendments legislation board recommendedamendingThe the amendments Legislation to emerging planaddress help the ensurethey can risk andwhen occur. as areas safety.plan the The in support improvements goals electrical identified to issues andtargets in outlines strategies, plan major wasperformance undertaking A assessing the against Electrical SafetyPlan for Queensland 2009 – 2014 times year. Boardduringthe met five Electrical Safety The activities and achievements Board membership Board M McKenzieMrKeith Richards MrMalcolm MrBarryLeahy s Cherie Dalley Cherie s - MrJack - Camp

Electrical Safety Act Act ElectricalSafety 2002 . andCommunicationsAssociation Electrical National Officer Executive Chief . From: 2012 May28 Nominee Director-Generalofthe of andAttorney-General Department Justice Director-General Deputy . Queensland Consumers Queensland Association . fitter/mechanic Electrical Electrical Safety Plan for Safety 2009-2014.Queensland Electrical Ms Sandra Ms Bratt Houghton MrGuy Dr SimonBlackwood Ms Peta Frampton Ms andthe Electrical Safety 2002Regulation Safety Electrical Page 60 to to ensure The The Safety switch research project The board oversighted the development of the Regulatory Assessment Statement (RAS) to extend the requirements for safety switches in all types of residential accommodation. The RAS proposed four options for change to extend the mandatory fitting of safety switches to power, lighting and other safety switch capable electrical circuits in all types of Queensland homes and temporary accommodation. The RAS was open for public comment from 21 December 2011 to 31 March 2012. Responses to the RAS will be evaluated and reported to the Minister later in 2012.

Other activities The board considered and/or made recommendations on various other issues throughout the year including: . continued input into a research project about attitudes to electrical safety of licensed electrical workers and contractors, as a result of continued electrical incidents involving electrical workers and contractors . the development of a signage solution to the problem of unlicensed installation of electrical equipment. The commencement of the new regulatory Don’t Do-It-Yourself warning sign requirements commenced on 1 July 2011.

Committees The Electrical Licensing Committee establishes and safeguards appropriate standards of performance for electrical services providers and provides advice to the board about electrical licences and training. It takes appropriate disciplinary action against electrical contractors and workers and hears review appeals against decisions refusing electrical licence applications. During the year, matters involving 10 electrical licence holders were referred to the committee for consideration of disciplinary action as a result of unsafe electrical work and non-compliant practices. The committee also heard 36 review appeals against decisions refusing electrical licence applications. The committee confirmed all 36 cases. The Committee also provided advice on: . an ESO review into the appropriateness of disciplinary actions handed down at disciplinary hearings involving licensed electrical workers and contractors . the Council of Australian Governments’ decision to introduce a national trade licensing system. The Electrical Safety Education Committee continued its focus on the provision of advice and making recommendations to the board about the promotion of electrical safety in workplaces and in the broader community. The Electrical Equipment Committee continued its focus on providing advice and making recommendations to the board about the safety, energy efficiency and performance of electrical appliances and equipment. The committee also focused on changes to national electrical safety standards, proposed research to identify trends in electrical equipment incidents, as well as those involving emerging technologies.

Appendix 5

ANZAC Day Trust Annual Report 2011-12

Legislation was passed in 1965 that allowed places of public entertainment and amusement to trade on the afternoon and evening of ANZAC Day. This heralded the end of an era in which ANZAC Day was a ‘closed day’ and business trading was very restricted. The Parliament of the day was optimistic that in return for the bonus of extra trading hours A

on ANZAC Day, those businesses which benefited, would donate to the ANZAC Day Trust Fund. The fund was e

n established under the same legislation and provides funding, on application, to organisations offering financial d

e assistance and relief to ex-service men and women and their dependants. s

The annual disbursement of the trust fund to over 250 ex-service organisations, supports:

Department of Justice and Attorney-General Annual Report 2011-12 Page 61 Appendices Department of Justice Report Attorney-General of Annual Department and 2011-12 Accountability 2009 Act audit The hasbooksandaccountstrust of inthe been provisions performed the with accordance of the auditand statements Financial acknowledged. support provided DepartmentofJustice the and by administrative andsecretariat gratefullyAttorney-Generalisalso Queensland isGovernmentonce again its The for financialsupport. commended trusteesgenerous the by The offor generosity their years.Certificates have manymaintained Appreciation issuedall who to were contributed. those the andtrust, wish trusteesrecord to oftheparticular who supporters to in gratitude donors The their all appreciation Acknowledgments during investments on Interest year,the to 677 bankamounted andcash $17 at as 30 at annualappeal of$16 Proceedsthe 808. totalled trust predominantlyfundedThe was of$1way byofgrantappropriation a 230 from 180 Queensland the Government. Income morethan to occur 250 organisations2012-13. in previousInthe financialyear, organisations 260 will indications that disbursements had are benefited. Preliminary 2011-12Inthe year,financial $1 817 totalling were payments212 265disbursed ex-service to organisations.applicant canvassedin were 2012appeal of$16 the 808 donors47total which a netted from ($18 66342 from bowls andandcinemasthemeQueensland clubs,bars, metropolitan hotels clubs, sporting parks/tourist attractions the inincluding fund, grantappropriation, calendarGovernment same Novemberofthe year. throughoutthe are trust main ofin the public the appeal The year activities April,andthe trust ofthe disbursement Activities . . . . The trustees The Government. Queensland and entertainment amusement. The offunds,source main however,annualbegrant provided to continuesan the by for each Anannualappeal donations out targeting April mail a begins with businessesproviding public those . . . . following Mr Brian Avery – representing the Legacy Clubs the Avery MrBrian – of Queensland representing Legacy Waters ChairpersonE MrsP – for parcels sick. visits,foodthe suchadvocacy, hampers as other hospital services many and gift/amenities and maintenance construction warthe of homes/units for veterans servicesof essential maintenance theirveterans to wishingin homesaged and infirm remain own Mr J S (Steve)Rowan– S representingotherMrJ organisations. ex-service all the League(QldJones– Branch)MrPeter ofAustralia representing Services Returned & Boardof Trusteescommencing term appointed 26 three a for were year .

April June

2012 was $26 2012was 388. 2010:

donors2011). in Page 62 Financial Disbursement of the ANZAC Day Trust Fund The Trust Fund is disbursed annually to applicant ex-service organisations in November. In 2011, $1 212 817 was disbursed as follows:

Returned and Services League of Australia (Queensland $616 994 Branch) (branches and sub-branches) R.S.L. Care (Qld) $100 000

Legacy Clubs of Queensland $245 532

Made up as follows: $ Bundaberg 9 918

Brisbane 100 000

Cairns 5 529

Gold Coast 29 780

Coolangatta/ Tweed Heads 8 957

Fraser Coast & Country Burnett 6 835

Ipswich 11 532

Mackay 6 730

Rockhampton & Central Queensland 13 610

Toowoomba 12 395

Townsville 40 246

Other organisations $250 291

Department of Justice and Attorney-General Annual Report 2011-12 Page 63 Appendices Department of Justice Report Attorney-General of Annual Department and 2011-12 Made Partially Blinded Soldiers Association of Australia Soldiers Association Blinded (Qld of Australia Branch) Partially IncAssociation(Qld) ofAustralia Servicemen's National Queensland Associations - ofNaval Australia District Support & Ipswich Veterans Group andWomen's AssocServicemen ofAust Incapacitated Bay Social Club Hervey Veterans Vietnam Bay Assoc Social ClubHervey Ex-Servicewomen’s Ex-Servicewomens District GoldCoast & Association AssociationF.E.S.R. Navy (QldDivision) WomenAssociation & Inc Welfare Ex-servicemen Queensland WelfareBranch Association Defence Force AssociationDisabled Districts Veterans Dalby& ofEx-Servicewomens (Qld) Council Associations & AssnRockhamptonDisabled Capricorn IncWomens Servicemens Districts & Combined Caloundra Association Ex-Servicewomens District Servicewomens & Association Bundaberg Ex Inc IncDistrict Veterans & Bundaberg Association Disabled Womens Service IncArmy Australian Assoc of Qld FederationofTPI Qld Ex-servicemen Aust Women & Association Army Aviation Australian ofQueensland VeteransKorea Association Centre Assistance Services Armed BrisbaneCrew BranchAir Association Trust WarADCC Veterans Ambulance Field 2nd AssocPast Members The Australian Battalion Royal Regiment Association 2nd AIFBN Club2/15th Remembrance up follows:as Page 23 68323 30719 22 23122 71516 1 000 1 000 1 000 1 000 1 000 1 000 1 000 1 230 1 000 1 2 152 2 000 1 353 5 373 1 000 1 000 1 000 1 307 2 000 1 000 1 000 1 000 1 000 1 395 64 $ $

Post 1955 Veterans Group Inc 1 000

Queensland Commando Association 1 000

RAAF Associations 19 950

RAAOC Association (Qld Div) Inc 1 551

Rats of Tobruk Association (Queensland) 1 000

Redcliffe District Ex-Service Womens Club Inc. 1 000

Royal Australian Army Nursing Corps Association Queensland Inc 1 000

Royal Australian Navy Corvettes Assoc (Qld) 1 016

Royal Australian Regiment Association (Queensland Division) Inc 1 000

Royal Marines Association Queensland 1 000

Royal Naval Association Queensland Branch 1 000

Totally & Permanently Disabled Ex-Servicepersons Assoc (Townsville) Inc 6 675

Totally & Permanently Disabled Soldiers' Assoc Brisbane North 915

Totally & Permanently Disabled Soldiers' Assoc Brisbane North Ladies Auxiliary 2 000

Totally & Permanently Disabled Soldiers' Assoc (Fraser Coast) Inc 1 310

Totally & Permanently Disabled Soldiers' Assoc (Fraser Coast) Inc Ladies Auxiliary 1 000

Totally & Permanently Disabled Soldiers' Assoc (Gympie) Inc 1 000

Totally & Permanently Disabled Soldiers' Assoc (Sunshine Coast) Inc 1 000

Totally & Permanently Disabled Soldiers' Association Queensland Inc 1 000

Tweed, Coolangatta & District Ex-Service Women's Association (Inc) 1 000

Veterans Support & Advocacy Service Australia Inc 17 142

Vietnam & Logistical Support Veterans Association Inc 1 000

Vietnam Veterans Association of Australia (Queensland) 19 235

Vietnam Veterans Federation of Australia Queensland Branch Inc 10 345

Vietnam Veterans Federation of Australia Townsville Sub Branch Inc 1 123 e

War Widows Guild of Australia (Qld) 41 283 s

War Widows Guild of Australia (Qld) - Caloundra Sub Branch 1 000

Department of Justice and Attorney-General Annual Report 2011-12 Page 65 Appendices Department of Justice Report Attorney-General of Annual Department and 2011-12 researcheducation, andsurveys. engagement, Credit Consumer The Credit Fund under the imposed holdsmoney fines by institutions generated financial on fund credit Consumer Appendix 6 ANZAC Day Trust Donors TOTAL Womens Royal Royal Army Womens Australian CorpsQueensland Inc King Tutt’s Ltd Putt Pty Kedron-Wavell RSLSub Branch Inc RSLIpswich Club Services Inc Ltd, GumSingPty Wynnum GaythorneRSL BranchSub RSL Gatton Club Services Inc Cinemas Event Bowls Inc Eidsvold Club Currumbin WildlifeSanctuary Club Bowls Clifton Inc Club Limited Leagues Carina RSLCairns Club Limited RSLCairns Sub Branch Club BundabergRSL District & Memorial Citizens & Inc Bowls Club Community & Bulimba Memorial Bowls Inc Buderim Club Club IncIpswich Brothers Leagues IslandBowls Inc Club Bribie Blackbutt Golf Club Bowls Biggenden Club ZooAustralia AussieWorld ParkAlmaZoo

(Commonwealth Powers) 2010.(CommonwealthPowers) Act The usesOffice undertake Trading funds of theseto consumerFair Palace Palace Cinemas NorthClub Bowls Mackay MurgonLions Club MurgonBowlingClubLadies MooloolabaBowls Club LowoodMemorialClub Bowls District & Lions Club of Miles /LaserforceLasergames Bowls Laidley Club Kingaroy DistRSL & Club& Memorial Citizens WondaiDiggers’ Memorial ClubCitizens & Treasury& Casino Hotel Townsville RSLSub-branch Inc TheBoozatorium Bay SportingShooters Assocof Aust(Brisbane) Sherwood Services Inc Club Redcliffe GolfClub Bowls Ravenshoe ClubMemorial RAAM Trading Pty Ltd SR & PtyHawkins – Ltd McDonalds Gladstone Qld Provincial Cinemas Qld Ex-prisoners of War Assoc. ClubPomona Bowls Paradise Bowls Inc Point Club $1 212 817 Page 1 000 1 66 $ The fund balance was $858 000 as at 30 June 2011 and $756 000 as at 30 June 2012. During 2011-12 the fund received $50 946 through fines. The major disbursements from the fund during the year were contributions of $112 500 to the Queensland Council of Social Services Energy Consumer Advocacy Project and $22 800 for the Indigenous Consumer Assistance Network outreach programs.

Appendix 7

Disaster Appeals Trust Fund Committee

Role and membership The Disaster Appeals Trust Fund committee is constituted under the Collections Act 1966. The committee comprises of five members. The Public Trustee holds the position of ex-officio and the remainder of the committee is appointed by the Governor in Council. The committee manages the fund, which is kept by the Public Trustee. The fund is made up of monies from previous disaster relief appeals and is allocated by the committee to current disaster relief, subject to the approval of the Governor in Council.

Activities and achievements During 2011-12, the committee paid $3 700 to the Cyclone Larry Disaster Relief Fund and paid the balance of the fund, $113 840.41, to the Premier’s Disaster Relief Appeal Fund.

Appendix 8

Funeral Benefit Trust Fund Board of Trustees

Role and membership The Funeral Benefit Trust Fund is constituted under the Funeral Benefit Business Act 1982. The Board of Trustees administers the fund by determining claims made by contributors. The Board of Trustees consists of four members appointed by Governor in Council of which only the representative of the corporations receives remuneration for meeting attendance. The fund covers the cost of secretariat and administrative support provided by the Office of Fair Trading and the corporations as well as revaluation and investment cost and bank fees.

Activities and achievements During 2011-12, the board processed 150 funeral benefit claims resulting in $45 025 being paid from the fund. During the same period, 87 contributors surrendered their agreements resulting in a payout to contributors of $22 841. The board formally met 12 times during 2011-12.

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Responsible Gambling Advisory Committee

Role and membership The Responsible Gambling Advisory Committee is a key element of the Queensland Responsible Gambling Strategy. The committee provides a forum for the community, gambling industry and State Government to work together to develop ethical and responsible approaches to gambling. The committee is an advisory body which: . provides advice to the Minister on gambling-related issues and the minimisation of gambling-related harm . promotes and monitors the development of partnerships and the exchange of information between community, industry and Government to address gambling-related concerns. Members are drawn from community organisations, the gambling industry and relevant government agencies. Gambling industry representation occurs through Clubs Queensland, Queensland Hotels Association, Tabcorp, TattsBet, Echo Entertainment and Golden Casket Lottery Corporation Limited. The community sector representation is achieved through the Gambling Help Network, the Queensland Council of Social Services, Ethnic Communities’ Council of Queensland and Heads of Churches. The Queensland Government is represented by the Department of Communities, Child Safety and Disability Services, Queensland Health and the Department of Justice and Attorney-General.

Activities and achievements During 2011-12 the committee: . established a working party to review the Queensland Responsible Gambling Code of Practice . conducted the annual regional community services and industry forum at Ipswich in September 2011 . advised the Minister on the recommendations made by the Productivity Commission Inquiry into Gambling in its final report . supported the establishment of a local responsible gambling network in Central Queensland . reviewed gambling-related research reports in the context of their potential for policy application and advice to the Minister. The committee formally held four meetings during 2011-12.

Appendix 11

Gambling Community Benefit Fund

Role and membership The Gambling Community Benefit Fund was established in 1994 under the Gaming Machine Act 1991. The fund aims to enhance the capacity of community organisations to provide services and activities to Queenslanders. Grants for the Solar Sport and Community Group Grant program were also allocated from this fund until the program’s conclusion on 22 May 2012. The committee is made up of eight members who make funding recommendations to the Minister.

Activities and achievements

The committee formally held four meetings during 2011-12. As a result, 2 152 applications were approved, totalling A

p more than $40.2 million. e

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Payments to members of government boards and tribunals

The department’s work is greatly assisted by a range of boards and committees. In some cases, part-time members are entitled to receive remuneration in accordance with a scale of fees determined by the government. Remuneration paid to part-time members of such bodies during 2011-12 are summarised below. Details of the remuneration paid to members of the boards of statutory bodies and companies that report to Parliament separately are not included below. Such information can be obtained from the annual reports of those organisations.

Board or tribunal Expenses Electrical Safety Board $5 678 Electrical Safety Committees $8 937 Funeral Benefit Trust Fund $1 135 Gambling Community Benefit Fund $11 569 Industry Sector Standing Committee $10 486 Jupiters Casino Community Benefit Fund $1 551 Queensland Gaming Commission $34 306 Workplace Health and Safety Board $11 770

Department of Justice and Attorney-General Annual Report 2011-12 Page 71 Glossary

ART Aggression Replacement Training OHS Laws Occupational Health and Safety Program Laws

G Audit and Risk Management Participative Ergonomics for l ARMC PErforM

o s Committee Manual Tasks s

a r Building Integrity Plan Personal Injuries Proceedings Act y BIP PIPA

2002 CBRC Cabinet Budget Review PIDs Public Interest Disclosures Committee CHART Changing Habits and Reaching QCAT Queensland Civil and Targets Program Administrative Tribunal CMC Crime and Misconduct RAS Regulatory Assessment Statement Commission CRISYJ Conferencing, Reporting and RTI Right to Information Information systems Youth Justice DRB Dispute Resolution Branch BOM Board of Management ESO Electrical Safety Office WHSQ Workplace Health and Safety Queensland FTE Full time equivalent WRCA Workers’ Compensation and Rehabilitation Act 2003 ICT Information and Communication PErforM Participative Ergonomics for Technology Manual Tasks

IM Information Management PIPA Personal Injuries Proceedings Act 2002 IPaM Injury Prevention and PIDs Public Interest Disclosures Management Program LSCU Legal Services Coordination Unit YJCFiles Youth Justice conferencing files ODPP Office of the Director of Public Prosecutions

s e c i d n e p p A

Department of Justice and Attorney-General Annual Report 2011-12 Page 72 Our finances The CD-ROM attached below contains an electronic version of the full financial statements of the Department of Justice and Attorney-General for the 2011-12 financial year. G

Department of Justice and Attorney-General Annual Report 2011-12 Page 73