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This branch is closing but your bank is always open yur dihm rnh is losing on PQ tune PHIU pind out how this my ffet youF This branch is closing, but your bank is always open Now more than ever, the way people choose to bank is changing as the digital revolution continues. As a business, we need to adapt our services to keep up with the changing needs of our customers. In this booklet we’ve set out why we’ve made the decision to close this branch and how and where you can find the banking services and expertise you need. We’ll go into this in more detail later on, but here are the main reasons why this branch is closing: • he numer of ustomers using the ounter hs gone upD however it is low in omprison to similr rnhes • UV7 of our rnh ustomers lso use other wys to do their nkingD suh s online nd y telephone • sn the pst IP monthsD TW7 of this rnhs ustomers hve een using neighouring rnhes • ynly RT ustomers regulrly used this rnh without interting with us in ny other wyF I realise that you may have questions and concerns about these changes, so please feel free to get in touch using the details below. Yours, uy iles gumri 8 vnshire gommunity fnking hiretor kyFelesdrlysFom What’s changed in your branch? Many customers are choosing to bank differently UV7 2016 PIDVTV Use other PHDQVH ways of TQ7 banking 2012 Oct 2014-Sep 2015 Oct 2014-Sep 2016 Oct 2015-Sep Counter transactions Counter TW7 of customers of this branch who have used neighbouring branches in the last 12 months sn llD only RT regulr ustomers used this rnh without interting with us in ny other wy 4 | 5 How this branch is used Before we make the difficult decision to close any branch, we think carefully about how it has been used so far. We consider how many customers have been visiting, what kind of transactions they’ve been making, and all the other ways they’ve been choosing to bank with us. Customers Opening hours of dihm Usage in Regular Heavy % heavy users who IHXHHEITXHH last year (3+ times) (12+ times) also use neighbouring Monday branches Tuesday glosed Wednesday IHXHHEITXHH Thursday IHXHHEITXHH Personal IDIPV QHI TW7 Friday IHXHHEITXHH QHV IRR UH7 Business Saturday glosed & Corporate Sunday glosed Weekly transactions Personal Facilities available Counter es Counter Cash Cash Cheque services transactions withdrawals deposits deposits Cash xo Oct 2014-Sep 2015 PST IHR WW SQ machines Self service xo Oct 2015-Sep 2016 PUR IIH III SQ machines Change 2014-15 v 2015-16 U7 T7 IP7 H7 Business & Corporate Counter Cash Cash Cheque transactions withdrawals deposits deposits Oct 2014-Sep 2015 IQR II RW UR Oct 2015-Sep 2016 IRT IU ST UQ Change 2014-15 v 2015-16 W7 SS7 IR7 EI7 Other places you can bank locally There are many other ways you can still bank in your local community, including nearby Barclays branches, cash machines and Post Offices, which offer a number of banking services. Where to find nearest three Barclays branches, nearest three Post Offices, and nearest three free cash machines Closing branch Nearest three Barclays branches Nearest three Post Offices Nearest three free cash machines Local Barclays branches Name furnley hlley erington Post Code ffII Ixr ffU W ffS It Distance (miles) QFT RFU SFH Opening hours MondayHWXHHEIUXHH MondayIHXHHEITXHH Monday HWXQHEITXQH TuesdayHWXHHEIUXHH TuesdayIHXHHEITXHH Tuesday HWXQHEITXQH WednesdayHWXHHEIUXHH Wednesdayglosed Wednesday HWXQHEITXQH ThursdayHWXHHEIUXHH ThursdayIHXHHEITXHH Thursday HWXQHEITXQH FridayHWXHHEIUXHH FridayIHXHHEITXHH Friday HWXQHEITXQH SaturdayHWXHHEIRXHH Saturdayglosed Saturday HWXQHEIQXHH Sundayglosed Sundayglosed Sunday glosed Any recent or upcoming changes xone xone xone to branch trading hours? Branch Facilities – Counters es es es Branch Facilities – Self service es es es 6 | 7 Nearest free cash machines to this branch Location Address Distance (miles) Charge amount frgin fooze IIEIQ furnley odD dihm ffIP Vxe HFH FREE ntnder QR furnley odD dihm ffIP Vf HFI FREE eso yre treetD dihm ffIP Vh HFQ FREE Nearest cash machines to this branch that charge a fee Location Address Distance (miles) Charge amount mzn pood tore PQ itori odD furnley ffIP Vp HFT £IFUS ghepside wini wrket UHP dihm odD furnley ffIP Tvq IFP £IFUS vndon xews TT E TV wnhester odD furnley ffIP Uvp IFS £IFSH Nearest Post Offices to this branch Post Office Name Distance (Miles) Address Opening hours Banking facilities dihm HFI PR furnley odD dihmD furnley ffIP Vi HWXHH E IUXQH wonEt es glosed un itori od HFT PQ itori odD dihmD furnley ffIP Vp HVXHH E PHXHH wonEt vimited HWXHH E PHXHH un ed IFT ost yffie nd ervie ttionD hlley odD HWXHH E IVXHH wonEt es imonstownD furnley ffIP Ux glosed un Community feedback We understand that the decision to close a branch affects different communities in different ways, so we spoke to people in your community to hear their opinion. We wanted to find out how your community, and particular groups within it, would be affected if this branch were to close, and what we could do to help people through the transition. We contacted the following groups: We asked all of the groups to answer three MP: questions. You’ll find their responses below. Julie Cooper In your opinion, what’s the biggest effect that this branch closing will have on your local community? Local Councillor Chief Executive Pam Smith You said to us: There were no specific concerns raised about the closure Customers or any potential impact on the local community. A number of customers who regularly use the branch We’d like to say: We have looked carefully at how this branch is used. Many customers already use nearby branches and online or telephone banking and we’ve seen a general fall in the numbers of customers coming to the branch. We are encouraging customers to do their everyday banking at the Post Office less than 100m away, which is open Monday - Saturday 09:00 - 17:30. We’re also talking to customers about how they can do their banking from home too. The closure doesn’t affect the number of available cash machines in the community since the branch does not have an ATM. There are free to use ATMs nearby at Bargain Booze and Tesco. 8 | 9 What’s the biggest effect that this branch closing will What alternative ways to bank do you believe would have on customers of the branch? help people adapt to the change? You said to us: You said to us: There were no specific concerns expressed about There were no concerns expressed about customers customers finding the closure inconvenient. being able to use alternative banking methods. We’d like to say: We’d like to say: While the potential impact of the closure is small, we are To make sure customers are happy with the alternatives, making sure we speak directly with customers to make we have talked to customers about using other ways to sure they have good awareness of alternative ways to do their everyday banking, including Mobile and Online do their banking. This includes telephone banking to Banking – and Telephone Banking if they would prefer to speak to someone in person. We have made sure they’re speak to someone. Support is also available through our familiar with the Post Office arrangement too. telephony and website services. Many customers already use our nearest branches at Burnley, Whalley and Accrington. However, we understand it’s not always convenient to travel, so we’ve been offering support to help customers adapt to new ways of banking that mean they don’t have to come into the branch so often. Other things to help with the change… At the Post Office customers can withdraw cash, pay in cash and check balances using a debit card and pin. Business and Personal customers can pay in cash using a pre-printed paying in slip at the Padiham and Read Post Offices, although it could take an extra two days to reach Barclays accounts using a paying in slip. Unfortunately this service is not currently available at Victoria Road. Both business and personal customers can pay in cheques. You’ll need: 1. a pre-printed paying-in slip. You’ll find these in your cheque book, or you can order them at any branch 2. a paying-in envelope. We have extra stock in the Padiham branch, so please call in before the closure to pick some up. Otherwise, just call 0800 169 3091 for these, and we’ll pop some in the post. There are more ways to bank locally We want to be there for you wherever and whenever you need us so we offer many other ways for you to do your banking. If you usually: If you usually: If you usually: Visit an in-branch counter Make a trip to a branch to Make a trip to a branch to to deposit your cheques check your balance, pay bills, withdraw cash at the counter transfer money and order chequebooks Why not try: Why not try: Why not try: Using the Post Office – you Using Telephone Banking Withdrawing cash can pay in cash and cheques – you can do your everyday at a Link cash machine whilst you post your parcels banking without leaving or ask for cashback at or buy your stamps the house. the supermarket To register, simply call 0345 734 5345* 10 | 11 Your bank is always open We want to make staying in control of your everyday banking as easy and convenient as possible. Over the years, we’ve introduced many ways you can bank without having to come into a branch.

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