FAQ’s
Is there a fee to make a payment or view an account balance, deposits and purchases online?
No. The Department of Food Services provides this service at no charge to you.
I have more than one child at the same school. Do I have to write separate checks?
No. You can write one check per school. Place the check in an envelope with each child’s name and the amount that you would like to deposit into each account written on it. Indicate names and PIN’s on check.
I have children at different schools. Do I have to write separate checks?
Yes. Each school has only the students for that school in their computer data base.
How does my child purchase milk only if he/she brings a lunch from home?
Your child may bring in 50 cents cash or you can pre-pay into their account and the 50 cents for milk will be deducted when they come through the serving line.
Will my child always have the same PIN?
Yes. Your child will keep the same PIN from year to year.
How does the system handle free or reduced price meals?
Students who receive free or reduced price meals follow the same procedures as everyone else. The system recognizes their payment status when their PIN is entered. Those who qualify for reduced price meals receive breakfast and lunch at no charge.
If my child receives free or reduced price meals, can I deposit money into his/her account to pay for extra milk, etc.?
Yes. Any money in their account can be used to purchase milk only, an extra milk or other ala carte items. Call your child’s school if you wish to put a limit on their purchases.
Can I have quarterly milk break money deducted from my child’s account?
Yes. Call your child’s school food service department and they will take care of it for you. My child says he/she is out of money or I received an automated low/negative balance phone call and I sent a check yesterday. How do I check on this?
Please check with your child first to make sure the check was turned in. Call your child’s school food service department and give them the check number. They can run a report to see which account it was deposited into or track the check down if it hasn’t yet reached the cashier. Checks are preferred, but cash can be tracked also as long as it has been put into an envelope with the child’s name and amount on it.
I gave my child $20.00 five days ago and now he/she says she is out of money. How is this possible?
A statement can be printed out showing account deposits and detailed purchases. Call your child’s food service department with account questions. Please discuss reasonable ala carte purchase amounts with your child. Daily spending or purchases limits can be set on the account.
What happens to the money left in my child’s account at the end of the school year?
The money carries forward to the next school year, whether it’s a positive or negative balance. If your child moves from one building to another, the money will follow them.
My child has left the school district or graduated. Can I get what’s left in his/her account refunded to me?
If a graduating senior has a sibling, the remaining balance is transferred to the sibling. If you would like a refund sent out to you by check, please call (651) 213- 2025.