Christina Svane Larsen

CHRISTINA SVANE LARSEN CURRICULUM VITAE

PERSONAL INFORMATION Date of birth: 23. August 1985 (Middelfart – Denmark)

EDUCATION

2001 – 2004  College in Denmark, youth education.

2005 – 2007  3 semesters (1.5 years) of studying Philosophy at the University of Copenhagen, Denmark. (Education on hold at the moment)

2008 –  Remote studying at University of Aarhus, English and Communication.

WORK EXPERIENCE

2001 – 2002 Føtex – Supermarket - Middelfart, Denmark.  Customer Service. o Administrational tasks relating to the department. o Advising customers on TV/Media related products and selling these.

2001 – 2002 Føtex (Supermarket) Nyborg, Denmark.  Customer Service. o Administrational tasks relating to the department. o Advising customers on TV/Media and child related products and selling these.

2001 – 2002 Freelance translator.  Freelance translation from Danish into English for various magazines. o Translation for various travel magazines.

2004- 2005 Maybe Not Bobs (Restaurant and bar) in Luxembourg.  Headwaitress for 6 months. o Managing a team of waiters and waitresses. o Administrational tasks relating to the running of the restaurant. o Assisting the boss with any tasks needed. o Assisting with stockbuying.

Summer 2005 Sodexho, Middelfart Hospital, Denmark. o General cleaning at the ICU. o Emotional support to relatives. o Administrational work.

Summer 2006 Sodexho, Middelfart Hospital, Denmark. o General cleaning at the ICU.

205 BLAIR AVENUE – HURLFORD – KILMARNOCK – KA15AX PHONE: 01563 555 939 – MOBILE: 07967 839 101 – EMAIL: [email protected] CHRISTINA SVANE LARSEN CURRICULUM VITAE o Emotional support to relatives. o Administrational work

October 2006 – January 2007 TeleDanmark, Copenhagen, Denmark.  TDC – Direct inquiries o Dealing with enquiries in both Danish and English

May 2007 – September 2007 – TSC, Kilmarnock, Scotland  Customer care agent o Dealing with customer enquiries and complaints.

October 2007 – February 2008 - Bannatynes Fitness and Health Club, Ayr, Scotland  Fitness Instructor o Designing nutritional and life changing programs for members. o Teaching spin and aerobics classes. o Working closely with the sales team, promoting memberships to customers.

February 2008 – Present – Honeywell Building Solutions, Motherwell, Scotland  Customer care specialist – Business to business (January – December) o Providing customer care to both our Danish and English base of customers. o Performing customer surveys and analysis in order to increase customer satisfaction. o Translation information from Danish to English and English to Danish in order to provide information from our UK base in Scotland to our Danish HQ in Copenhagen, Denmark. o Handling purchasing orders for our Swedish customers and engineers using ORACLE, ADAM and WEBSTONE. o Planning / scheduling training events for the whole of the Customer Care Centre. Ensuring all the training is up to date in order to optimize the agents’ performances. o Run quality checks and updating training material. o Providing training if needed. o Working with the administration to ensure the information on all sites is relevant and up to date.

January 2009 – July 2009.  Team Coach Northern Europe – consisting of Denmark, Finland, Sweden and UK (Managing a team of 5 people). o Tasks above as well as team coach tasks below. o Evaluating the respective team members, providing coaching and feedback on their performances in order to improve. o Coaching and training staff. o Ensuring quality standards are met for each call. o Running rapports and meetings with each agent every month. o Working closely with our Danish HQ to improve and implement new initiatives in favour of our customers.

205 BLAIR AVENUE – HURLFORD – KILMARNOCK – KA15AX PHONE: 01563 555 939 – MOBILE: 07967 839 101 – EMAIL: [email protected] CHRISTINA SVANE LARSEN CURRICULUM VITAE

July 2009 – Present.  Freelance translator full time. o Currently working on translating product information for a big online retailer.

COURSES

2005 – Red Cross - First aid course. 2007 – YMCA - Studio instructor course in fitness 2007 –.Discovery Nutrition – Weight Consultant 2009 – Essentials for Supervision Course via LMS.

LANGUAGES

English  Able to speak and write fluently. Danish  Able to speak and write fluently (mothertongue).

REFERENCES

Eric Connell 50A Riccarton Road KA1-5AW Kilmarnock

Sanne Duncan (Address available upon request)

 More references available upon request.

 No criminal records.

ABOUT ME

I moved to Scotland almost 2 years ago, and I am currently working as a team coach in Motherwell. I have worked in different countries in Europe, and therefore my working experience is very big. I am used to dealing with people from many different countries and backgrounds. I work hard, am disciplined, very competitive, professional and put a lot of effort, passion and thought into my job. I take great pride in achieving results on all levels of

205 BLAIR AVENUE – HURLFORD – KILMARNOCK – KA15AX PHONE: 01563 555 939 – MOBILE: 07967 839 101 – EMAIL: [email protected] CHRISTINA SVANE LARSEN CURRICULUM VITAE in my work. I love working with people and spent some of my best working hours in Bannatynes teaching aerobics, spin and activities for children. My spare time is taken up by the family and my triathlon hobby. I love pounding the asphalt whether be it by foot or on bike.

Christina Svane Larsen

205 BLAIR AVENUE – HURLFORD – KILMARNOCK – KA15AX PHONE: 01563 555 939 – MOBILE: 07967 839 101 – EMAIL: [email protected]