A Moment of Your Time

Treetops

Data collection for University Hospital of North Durham, May 2012

Over a four week period, 10 patients completed the comments cards (2%)

Approximately 464 patients were discharged/transferred from Treetops during May.

Date/W/C Ward/Department What was good What was bad? What could we Please circle Additional have done the words that comments better? best describe how you feel when at the hospital? 31st May Treetops I thought that the Noise of Nothing to Cared for, No comments 2012 entertainment beepers watch after 7pm looked after, and food was Action understood, very good looking forward to going home

31st May Treetops The staff and Nothing Nothing Happy No comments 2012 help was really good

31st May Treetops The staff were The room was No comment No comments 2012 very friendly and very hot and the kept me up to chair to sleep in date with the very situation. Kian uncomfortable

Page | 1 Patient feedback loved having for Mam. John look after him Action

Page | 2 Patient feedback 31st May 2012 Treetops The friendliness and Nothing Nothing, I was Happy, cared No comment reassurance/suppor really scared for, upset, t I received from all when were first scared, looked the staff involved in admitted as I after, my daughters are. didn’t know what understood, The fact that me was wrong with frightened, and my partner my daughter but concerned could spend the the staff were fab night in calming me down

31st May 2012 Treetops The nurses are One doctor Nothing, really, Cared for, No comment lovely and really was more maybe turn the looked after, helpful. Cared for interested in heating down. understood, my son very well. my relationship looking forward with my son’s to going home father rather than my son. Didn’t check my son properly, he said basically nothing was up then another doctor came and said he had to stay Action 31st May 2012 Treetops All aspects of my No comment No comment Happy, cared No comment daughter’s care for, looked after, were great. Staff are looking forward kind and to going home

Page | 3 Patient feedback considerate, ready to listen and informative

Page | 4 Patient feedback 31st May Treetops How caring staff Son cannot eat Had data sheets Looked after, No comment 2012 were for my son food with milk, in place even if looking forward no data sheets it was a new to going home Action company, more high chairs 31st May Treetops The toy room, I was told I had I didn’t know Happy, cared No comment 2012 the x box, the TV to move beds there was a toy for, scared, and DVD’s, the because the room until my looked after mask to make ward was visitor told me me breathe getting full and I because she better, the didn’t want to. I was in here not nurses. All the would have liked so long ago nurses were very a jug of water in Action nice to me al the my room. time and happy Action to help. 31st May Treetops All the nurses are Not been able to Doctors to listen Cared for, upset, No comment 2012 really friendly keep anything more to help confused, and when you down. Felt like more unsure, need them they doctor wasn’t Action concerned, are there. They listening to what looking forward listen to what you we said as kept to going home have to say. repeating what we had said Action 31st May Treetops All the nurses The food Advertised 24 No Comment No comment 2012 were really nice hour car park and watching the pass which squirrels allows you to come and go during the day Action

Page | 5 Patient feedback Page | 6 Patient feedback