Three Rivers Chapter

Three Rivers Chapter FALL CONFERENCE MEETING Nemacolin Woodlands Resort 1001 Lafayette Drive Farmington, PA 15437 724-329-8555

Wednesday, September 7, 2016 – Friday, September 9, 2016 Total CEU’s = 20 CREDITS

WEDNESDAY, SEPTEMBER 7, 2016

5:30 – 9:00 Three Rivers AAHAM Board of Director’s Meeting Lafayette Room Board of Director’s Dinner Aqueous

THURSDAY, SEPTEMBER 8, 2016 ~ Marquis Ballroom Salon 2

7:30 Registration Opens

7:30 – 8:30 Meet & Greet and Breakfast Marquis Salon 1

8:30 – 9:15 a.m. President’s Message/National Updates Marquis Salon 2

Brenda Fraas, CRCE-I, Three Rivers AAHAM President Lori Sickelbaugh, CRCE-I, National AAHAM First Vice President

9:15 – 10:15 a.m. Healthcare Administrative Management Marathon Marquis Salon 2 Opening Keynote Speaker, Matthew D. Jones Seven Continent Marathon Man Mr. Jones’ talk is an inspirational/motivational leadership talk designed to fire up, pump up and inspire healthcare administrative managers to deal with the changing climate in healthcare and to be more effective in healthcare Revenue Cycle.

10:15 – 10:30 Break & time to visit the Vendor Booths Marquis Salon 1

10:30 – 11:30 A Frightening Presentation on the Increase in Bad Debt Marquis Salon 2 Don Paulson Bad debt is like a bad Penny. It just keeps turning up.

There was an assumption that the advent of Medicaid expansion and the ACA exchanges would reduce the amount of bad debt experienced by healthcare providers. Early results looked like bad debt was being brought down to more manageable amounts. However, as the impact of significantly higher deductibles and co-payments began to be realized, the industry has realized that bad debt is not going away and will require time, effort and a multi-faceted strategy to manage. Mr. Paulson will also discuss strategies including patient-friendly billing, pricing transparency, point of service collections, extended term collections, as well as, enhancing patient satisfaction

Three Rivers Chapter FALL CONFERENCE MEETING Nemacolin Woodlands Resort

THURSDAY, SEPTEMBER 8, 2016 (continued)

11:30 – 12:30 Cyber Awareness Marquis Salon 2 Anthony Catalano SecureState

12:30– 1:30 Lunch and Meet & Greet with the Vendors Marquis Salon 1

1:30 – 2:30 Social Media Marketing & Today’s Most Important Networks Marquis Salon 2 Matt Gentile, Managing Director IMG Digital Group Understand the value proposition of Facebook, Instagram, LinkedIn, Twitter and You Tube for your organization.

2:30 – 3:30 Improving Revenue Cycle Outcomes: Harnessing the Power of Process Analytics and Automated Workflow Marquis Salon 2 Sara Emery and Kimberly Scaccia

KPMG Taking data and learning what's next! Here's an opportunity to hear about automated business process modeling: Not just solving a single problem, but knowing how to effectuate long term change within the revenue cycle.

Recently organizations have turned their attention toward improving revenue cycle processes and activities in an effort to increase efficiency, reduce costs and – ultimately – shore-up sagging margins. While some improvements have been made industry-wide, few organizations have taken full advantage of the opportunities to achieve significant results from their efforts. By incorporating business process management (BPM) and a process analytics approach, organizations can start to understand not only where the anomalies are in their processes, but also identify the root causes of those anomalies. Knowing your organization has a problem is great; but knowing how to resolve that problem and reduce process cycle time is best. With automated BPM, it’s not just about solving a single problem, but rather seeing how the problem manifests and interrelates across the entire revenue cycle ecosystem which, in turn, can lead to opportunities to drastically reduce local optimization within the revenue cycle.

3:30 – 3:45 Break & time to visit the Vendor Booths Marquis Salon 1

3:45 – 5:00 Shifting the Paradigm from Patient to Customer with a Consumer-Centric Revenue Cycle Marquis Salon 2 Karen Shaffer-Platt Vice President, UPMC Revenue Cycle, Patient Concierge Services With healthcare costs on the rise and an increase in premiums, deductibles, co-insurance and copayments, patients are beginning to “shop around” for the most affordable pricing for healthcare. Increased patient expectations for customer service, technology, and convenience are driving healthcare systems to re-design their service delivery to meet modern consumer demands. This presentation will provide an overview of current market trends driving the rise in consumer, and key strategies employed by healthcare organizations around the country to ensure patient and customer satisfaction.

6:00 – 7:00 Social Hour Mulligan’s

7:00 – 8:30 Dinner Mulligan’s

8:30 - ??? ENTERTAINMENT Mulligan’s Join us for an evening of fun as we celebrate Three Rivers AAHAM 30th Anniversary with DJ Dave Grimm and Jeffrey the Caricaturist. We will take a trip back to the 80’s and the beginning of Three Rivers AAHAM with a Best 80’s Dressed Contest.

FRIDAY, SEPTEMBER 9, 2016 ~ Marquis Ballroom Salon 2

8:00 Registration

8:00 – 9:00 BREAKFAST and Meet our Sponsors/Vendors Marquis Salon 1

9:00 – 10:00 The Year Washington Was Turned Upside Down Marquis Salon 2 Paul Miller, PLC Miller/Wenhold Capitol Strategies, LLC

10:00 – 11:00 Improving Clinical Documentation Marquis Salon 2

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11:00 – 11:15 Break

11:15 – 11:45 Leveraging Federal Regulations to Reshape Your Financial Assistance Strategy: 501R Compliance Marquis Salon 2 Jeff Porter UPMC Vice President, Revenue Cycle & Chief Revenue Cycle Officer Non-profit healthcare organizations are required to redesign their financial assistance policies to comply with in-depth 501R Regulations to maintain their non-profit status. This presentation will cover key strategies employed by UPMC to improve its Financial Assistance program while ensuring adherence to 501R requirements. This presentation will cover high level 501R requirements for revenue cycle, along with UPMC’s approach

Visit us at www.ThreeRiversAAHAM.com to meet each guideline including wide publication of our financial assistance program, translation services and documentation, and proactive charity scoring.

11:45 – 12:45 Closing Keynote Speaker Marquis Salon 2 Matthew D. Jones

12:45 – 1:30 p.m. Drawing/Prizes Marquis Salon 2

1:30 p.m. Meeting Adjourned Marquis Salon 2

** Suggested dress for the conference is Business Casual. Attire for Thursday’s dinner/entertainment is casual with an 80’s flare. There will be a contest with judges for the Best 80’s Dressed ** Three Rivers AAHAM FALL CONFERENCE MEETING Nemacolin Woodlands Resort 1001 Lafayette Drive Farmington, PA 15437 724-329-8555

MEETING REGISTRATION INFORMATION

Register & pay online at ThreeRiversAAHAM.com. Click on the SAVE THE DATES tab, and then select the MEETING REGISTRATION FORM.

______$225 Member – Early Bird Special (paid in full on or before August 19, 2016) ** Must be a Three Rivers AAHAM member prior to 7/31/16 **

______$150 Member – 1 Day (Thursday) ** does not include dinner **

______$275 Member – Paid on or after August 20, 2016 ** Must be a Three Rivers AAHAM member prior to 7/31/16 **

______$375 Non-Member

______$ 85 Thursday Dinner & entertainment ONLY for guest, spouse or significant other

Cancellations must be via e-mail to: [email protected], [email protected] and [email protected] by Wednesday, August 30, 2016. Due to final numbers having to be submitted to Nemacolin, NO REFUNDS WILL BE MADE AFTER SEPTEMBER 1, 2016, but substitutions will be honored.

Checks can be mailed to: Three Rivers AAHAM @ PO Box 937, Coraopolis, PA 15108

Visit us at www.ThreeRiversAAHAM.com Nemacolin Woodlands Resort 1001 Lafayette Drive Farmington, PA 15437 724-329-8555

NEMACOLIN RESORT INFORMATION

Nemacolin Woodlands Resort is located on 2,000 wooded acres in the Laurel Highlands of Southwestern Pennsylvania. Nemacolin is an escape unlike any other. Accommodations for our conference this year will be held at the Chateau/Lodge. Room reservations can be made by calling Nemacolin Resort & Spa at 866-344- 6957, no later than Friday, September 2, 2016. Room rates are $199 per night for the Chateau and $159 for the Lodge (first-come, first-serve basis).

Life Experiences. These are the things you've always wanted to do, but just didn't have the access or the time to do them. While at Nemacolin, they can bring those experiences to you. From off-road driving, animal safaris and zip lining to fine-dining, spa treatments and golf, the vision and dream can be realized. If your schedule permits, call 724-329-8555 to make reservations for any of these activities. Or, visit their website www.nemacolin.com for reservations or additional information.

~ Special thanks to our ~ Three Rivers AAHAM 2016 Corporate Partners Diamond Sponsorship Charles J. Hilton & Associates, P.C. PNC Healthcare

Platinum Sponsorship Credit Management Company Penn Credit Corporation

Gold Sponsorship Collection Service Center, Inc. HRSI Strategic Outsourcing Solutions

Silver Sponsorship CBCS National Carter Health Management & Consulting

Bronze Sponsorship Automated Card Systems Commercial Acceptance Company Paths, LLC SAM, Inc. Waypoint Resource Group

Visit us at www.ThreeRiversAAHAM.com Three Rivers Chapter

Fall Conference ’16 Speaker Biographies:

Anthony J. Catalano, QSA, CISSP, HITRUST CCSFP Associate Director Management Consultant SecureState 216.927.8223 m: 330.554.6136 www.securestate.com [email protected]

As an Associate Director at SecureState, Anthony Catalano assists clients with executive management decisions surrounding information security and other complex projects that align with an organization’s core business values. Working closely with other experts at SecureState, Mr. Catalano is able to leverage the knowledge-base of other SMEs in the information security industry to develop customized solutions that support a stable and secure environment.

Mr. Catalano serves as SecureState’s subject matter expert for the healthcare and technology industries. He is focused on developing and improving qualitative and quantitative risk assessment methodologies that assist healthcare and technology clients in understanding and mitigating information security, operational, and financial risk. He has assisted domestic and international Fortune 500 clients with alignment to vertical specifics standards and frameworks including NIST, HITRUST, ISO, EU Safe Harbor, NERC CIP, HIPAA, and PCI.

Mr. Catalano has dedicated his career to defining, strategizing, and aligning technology investments with strategic goals that have positioned organizations for continued competitive growth. He is an expert in identifying needs and issues, collaborating with businesses and clients to design solutions, and guiding the implementation of technologies and best practices that have improved top- and bottom-line financial performance. Three Rivers Chapter Fall Conference ’16 Speaker Biographies: (continued):

Sara Emery KPMG LLP 1601 Market Street Philadelphia, PA Zip 19103 Cell 484-354-3488 [email protected]

Sara Emery serves as a Senior Associate in KPMG’s Advisory Services practice contributing to the Regulatory Compliance division’s mission to assist clients in improving process efficiencies. As an experienced professional, she has led revenue cycle improvement efforts while simultaneously managing platform conversions. Through her all-encompassing revenue cycle experience with acute care facilities, Sara has leveraged her analytic proficiencies to improve organizational net revenues and cash flows while reducing internal costs. Sara has successfully conducted revenue cycle assessments, proposals, process implementations and training curriculums to ensure the effective transformation of organizational revenue cycle performance. She has served as a project manager leading analytical development deciphering the visual representation of individual and process performance. In this role, Sara has supported the identification and correction of both process and technological inefficacies resulting in an increase in revenue realized and accurate financial reporting. Sara’s wide-ranging scope allows her to productively contribute to large client teams with an over-arching goal to improve organizational financial health. In addition to her full time position with KPMG, Sara sits on the board of the HFMA Metropolitan Philadelphia Chapter and volunteers as the chapter’s Professional Development and Program Committee Co-Chairs. As such, she plays a major role in planning all of the chapter’s educational events and service offerings.

Matt Gentile IMG Digital Group Matt Gentile is the Managing Director of digital marketing consultancy, IMG Digital Group. Former Global Director of Social Media for the CENTURY 21® brand, Matt currently consults with a wide range of businesses from Fortune 500 companies to emerging brands about their digital marketing strategies. He is a professional presenter who has spoken at several high-profile events including #CZLNY, #CSMNY, #ICNY, #SMMW. Beyond marketing, Matt is involved in several community-based charities including Habitat for Humanity and Easter Seals. Born and raised in Pittsburgh, Pennsylvania, he is also a die-hard Steelers fan.

Visit us at www.ThreeRiversAAHAM.com Three Rivers Chapter

Fall Conference ’16 Speaker Biography: (continued):

Matt Jones Three-Time Cancer Conqueror Seven Continent Marathon Man Matt Jones is a world class professional speaker and author. He is committed to inspiring audiences and delivering strategies to help organization thrive in the midst of adversity and excel to new heights of performance. Matt's story has been featured in both international magazine and TV shows. He hold as BA in Communication, MLS in Liberal Studies with an emphasis in Organizational Leadership, and is pursuing his doctorate in Organizational Leadership.

Matt is currently the author of five books with more to come in the future. They include, Going through Hell? Don't Stop! How to Survive Your Darkest Days and Create Your Brightest Future, 101 Timeless Truths: Proverbs from Around the World, Life's a Marathon: 26.2 Winning Strategies for Personal and Professional Success, Sales is a Marathon: 26.2 Winning Strategies to Stay Motivated in Sales, and his newest one is Leadership is a Marathon: 26.2 Winning Strategies to Stay Motivated as a Leader

Don P. Paulson The Revenue Group Cleveland, OH Cell 216-990-1700 [email protected]

Don Paulson currently works for The Revenue Group, a healthcare billing and collection company in the Cleveland area. Over thirty years of experience in leading the Revenue Cycle for a major health system subsequent to being a CFO of a both a Community Hospital Division and an individual hospital. Additionally, he led the creation of a corporate model for both financial management, as well as, all aspects of the Revenue Cycle (Central Business Office, Billing Compliance and Health Information Management. He also had 10 years of experience administrating Radiology, Pathology and Cardiac Services, as well as, Utilization Management.

Don is involved with the Northeast Ohio Chapter of HFMA. He has a BS, Accounting, from Miami University, and a MBS in Business Policy from Case Western Reserve University. Fall Conference ’16 Speaker Biography: (continued): Paul Miller Miller Wenhold Capitol Strategies, LLC Chairman/CEO

Paul Miller was born and raised in Racine, Wisconsin and attended the University of Wisconsin Whitewater where he received his B.S. in Political Science. Paul spent his senior year interning for former U.S. Congressman Les Aspin. Currently, Paul is a founding partner in the Government Affairs firm Miller/Wenhold Capitol Strategies, LLC.

Paul led the successful fight to bring about changes to the electronic filing system in the House of Representatives. These changes make it easier for lobbyists to comply and meet their obligations under federal law and allows the general public an opportunity to view lobbying reports online in real time. Paul was also instrumental in shaping the debate on lobbying reform in 2006 and 2007. As chief spokesman and lobbyist for the profession, Paul met with leaders from both parties on the issue of reform. He has appeared before both the House and Senate and has appeared on most television programs educating the public on the issue of lobbying and proposed changes to the Lobbying Disclosure Act. He has been a tireless champion in the fight to protect every citizen’s right to petition their government through lobbying activities. He has appeared on NBC Nightly News, ABC News, C-Span, CNN, MSNBC, The News Hour with Jim Lehr, and Lou Dobbs discussing ethics and transparency issues.

In addition to his professional life, Paul believes that giving back to the community is an important part of any business. That is why in Paul created the Hoops for Youth Foundation, which pits members of Congress vs. lobbyists each year in an effort to raise money for children's charities in the Washington, D.C. area.

He is married to his wife Amy and they have two daughters Taylor and Alexis.

Jeffrey Porter UPMC Revenue Cycle Jeffrey Porter is the Vice-President and Chief Revenue Cycle Officer at the University of Pittsburgh Medical Center. He has over 18 years of leadership experience in Revenue Cycle, Operational and Financial Management. In his current role, Jeff is responsible for the revenue cycle operations of UPMC which includes 20 academic, community and specialty hospitals, over 500 physician offices and outpatient sites and more than 3,500 employed physicians. He has accountability for approximately $6.5 billion in annual net revenue, 14 million annual claims and 4.5 million patient statements. His oversight includes approximately 1,900 FTE’s as well as matrix oversight of an additional 1,100 FTE’s. . Jeff is a graduate of the University of Pittsburgh and has a BS degree in Health Information Management.

Visit us at www.ThreeRiversAAHAM.com Fall Conference ’16 Speaker Biography: (continued):

Kimberly A. Scaccia KPMG LLP 111 N Orange Ave Suite 1600 Orlando, FL 32801-3031 Tel 407-563-3302 Fax 407-386-6612 Cell 386 871 5605 [email protected] Professional and industry experience Kimberly Scaccia is a talented and results driven professional with over 15 years of experience and a record of driving programs and developing best practices within the healthcare industry. She has extensive experience in Revenue Cycle operations, process improvement, Information Systems and project management. Kimberly has wide knowledge in the areas of: Revenue Cycle Operations Management, Information Systems Operations Management, Revenue Cycle Business Intelligence and Operational Redesign techniques.

Karen Shaffer-Platt UPMC Revenue Cycle 412-432-5350 [email protected]

Karen Shaffer-Platt is the Vice President, Revenue Cycle/Patient Concierge Services at University of Pittsburgh Medical Center (UPMC). She has 25 years of experience in Access and Revenue Cycle Management in both hospital and physician services and 15 years of IT project management experience including direction of system training and development, system installation, and data conversion.

Three Rivers Chapter Directions to Nemacolin Woodlands Resort & Spa

Pittsburgh (South) - Approximately 60 Miles From Pittsburgh (South), take Rt. 51 South to Uniontown. In Uniontown, take the Rt. 119 South/Rt. 40 East Exit. Continue on Rt. 119 South approximately 4 miles to the Rt. 40 Split. Stay left and follow Rt. 40 East approximately 12 miles to Farmington, PA. Nemacolin is on the left. Pittsburgh (East) - Approximately 65 Miles From Pittsburgh (Monroeville/East), take the PA Turnpike (toll road) to Rt. 119 South (Exit 75). Continue on Rt. 119 South through Connellsville to the Rt. 40 Split in Uniontown. Stay left and follow Rt. 40 East approximately 12 miles to Farmington, PA. Nemacolin is on the left. From the East (Harrisburg) - Approximately 190 Miles From Harrisburg, take I-81 South towards Hagerstown, MD to I-70 West towards Hancock, MD. Then take I-68 West to the Uniontown, PA Exit (Exit 14B). At the light, turn left onto Rt. 40 West. Travel approximately 19 miles. Nemacolin is on the right. From the North (Erie) - Approximately 200 Miles From Erie, take I-79 South for about 100 miles to the PA Turnpike (toll road). Travel on the PA Turnpike to Rt. 119 South (Exit 75). Continue on Rt. 119 South through Connellsville to the Rt. 40 Split in Uniontown. Stay left and follow Rt. 40 East about 12 miles to Farmington, PA. Nemacolin is on the left. From the East (Philadelphia) - Approximately 290 Miles From Philadelphia, take I-81 South towards Hagerstown, MD to I-70 West towards Hancock, MD. Then take I-68 West to the Uniontown, PA Exit (Exit 14B). At the light, turn left onto Rt. 40 West. Travel approximately 19 miles. Nemacolin is on the right.

From the Southeast (Washington, DC) - Approximately 185 Miles From Washington, DC, take I-270 North to I-70 West (Frederick, MD). Continue on I-70 West to I-68 West (Hancock, MD). Travel on I-68 West to Rt. 40 West (Exit 14B). Turn left onto Rt. 40 West. Continue on Rt. 40 West approximately 19 miles to Farmington, PA. Nemacolin is on the right.

Visit us at www.ThreeRiversAAHAM.com