Mitel SX200D/SX200 Light 12
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L u c e n t I N T U I T Y T M M e s s a g e S e r v e r Configuration Note 9103 - Revision C (10/01) Mitel SX 200D/200 Light In-Band
Mitel SX-200D/SX-200 Light INTUITY
XXX
LINE TRUNK
TDM BUS
ONS INTERFACE CARDS IVC6 Call ID Multiple Return to Operator Auto-Attendant Outcalling MWI CPU
Minimum Software Supported Minimum Software Generic 1000 Release 4.4
1.0 METHOD OF INTEGRATION With Inband integration, With Analog In-band integration, one pathway between the PBX and the one pathway between the INTUITYTM system transmits both call information and voice PBX and the INTUITYTM communications. The pathway is provided by 2-wire analog single-line system transmits both call circuits that connect to IVC6 cards in the system. The IVC6 simulates 2- information and voice wire analog lines. Calls to an INTUITYTM port are preceded by the called communications party information from the PBX in DTMF format. The INTUITYTM system answers and plays the appropriate greeting. Message-waiting indication is set and canceled using DTMF commands over the same pathway.
2.0 LUCENT INTUITYTM ORDERING INFORMATION Lucent INTUITYTM Requirements • Voice Port Cards (IVC6), six analog connections per card • Software Release 4.4 or 5.0 • Serial/In-band Integration software
3.0 PBX HARDWARE REQUIREMENTS . ONS circuits, one per INTUITYTM port . Right-angle, 25-pair male-amphenol cables, one per IVC6 PBX hardware requirements
Disclaimer: Configuration Notes are designed to be a general guide reflecting Lucent Technologies - Octel Messaging Division's (OMD) experience configuring its systems. These notes cannot anticipate every configuration possibility given the inherent variations in all hardware and software products. Please understand that you may experience a problem not detailed in a Configuration Note. If so, please notify Sales Engineering at (408)324-3066, and if appropriate we will include it in our next revision. OMD accepts no responsibility for errors or omissions contained herein. Mitel SX200D/SX200 Light 2
. DTMF senders and receivers
PBX software requirements 3.1 PBX SOFTWARE REQUIREMENTS § Minimum Supported Software: Generic 1004 F41.0
4.0 SUPPORTED INTEGRATION FEATURES . Station forward to personal greeting - don’t answer - busy - busy/don’t answer - follow me Supported integration features . Message-waiting notification - lights - rings . Automated attendant . Multiple return-to-operator
Configuring the Mitel SX200D/200 5.0 CONFIGURING THE MITEL SX-200D/SX200 LIGHT TO Light to integrate INTEGRATE Program the ONS Line cards in Form 01 (System Configuration) Program the following Feature Access Codes in Form 02 (Feature Access Codes): FEATURE FEATURE NAME ACCESS CODE
03 Call Forwarding - All Calls 61 04 Call Forwarding - Internal Only 62 05 Call Forwarding - External Only 63 24 Abbreviated Dial Access 41 Send Message *1 42 Call Message Sender of Oldest Message
Program three different Classes of Service in Form 03 (Class of Service); one COS will be used for the Voicemail ports, one COS will be assigned to the Message Waiting ports, and the other COS will be assigned to the subscribers stations. Program the COS as follows: Voicemail Ports COS: OPTION STATUS 212 - Can Flash if Talking to Incoming Trunk Enabled 213 - Can Flash if Talking to Outgoing Trunk Enabled
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216 - Data Security Disabled 238 - Override Security Disabled 245 - Abbreviated dialing access Enabled 251 - Transfer Dial Tone Enabled 261 - ONS Voice Mail Port Enabled Message Waiting Ports COS: OPTION STATUS 216 - Data Security Enabled 220 - Do Not Disturb Enabled 235 - Originate Only Enabled 238 - Override Security Enabled 259 - Message Sending Enabled 261 - ONS Voice Mail Port Enabled 265 - Voice Mail System Speed Index 0-255
Program the ONS lines using Form 09 (Stations/Superset Telephones). These are the analog lines that will be connected to the INTUITYTM. Make sure to assign the appropriate COS. As stated earlier, Voicemail ports MUST be in a separate COS from the Message Waiting ports. If required, enter the Voice Mail Port Hunt Group Access Code in Form 14 (Non-Dial-in Trunks) for DAY, N1 and/or N2 for trunks to go to the INTUITYTM. This must be done for each trunk.
Configuring the Mitel Program all Voicemail lines in a circular hunt group and give it a Hunt Group Access code. Use Form 17 (Hunt Groups).
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Program all Message Waiting ports into a separate hunt group. Again, use Form 17 (Hunt Groups). Create a Speed Dial number using Customer Data Entry Form 31. This Speed Dial number must contain the access code of the INTUITYTM Voicemail ports hunt group, followed by 1 or 2 seconds pause time (*9 = 1 second pause), followed by *4 (forwarding reason code), followed by #, followed by *6 (Tone out caller extension number), followed by #, followed by *8 (Tone out calling party to Voice Mail), followed by #.
The speed dial number must contain the Pilot number of the INTUITY followed by *9*9#*4#*6#*8# Forward all subscribers telephones, under Busy/No Answer, to this newly created Speed Dial number. Create another Speed Dial number using Form 31 (system Abbreviated Dial Entry). This Speed Dial number must contain the INTUITYTM Voicemail ports Hunt Group Access Code, followed by 2 seconds pause time (*9*9), followed by ##, followed by 6 (Tone out caller extension number), followed by #. At the subscriber telephone set, a VM key can be programmed to invoke this Speed Dial number, used to achieve Direct Call. Subscribers can also simply dial this Speed Dial number to retrieve their messages.
This speed dial must contain the Pilot number of the INTUITY followed by *9 *9 ## *6#.
Message waiting on the 5.1 MESSAGE WAITING ON THE MITEL PBX Mitel PBX Message waiting on the Mitel PBX provides the following types of notification: • On the Superset 4, a message indicator flashes on the LCD display when a message arrives. • On 2500 sets with lamps, the station will ring and then the voice- processing module will light the lamp. • On 2500 sets without lamps, the extension will ring briefly every 20 minutes indicating the arrival of a new message. NOTES REGARDING MESSAGE WAITING: • The voice module uses the message-waiting feature to notify callers of new unheard messages. If users on the PBX also use the message- waiting feature on a station-to-station basis, the situation might occur that a subscriber’s message-waiting light is activated when there are no new unheard messages in her/his mailbox. To resolve this situation, the attendant console can be configured with the Attendant
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Console Review feature which allows the console operator to see who has actually set the message-waiting indication at a given station. • If the PBX is set to light message-waiting lamps, single-line phones may inadvertently 'ding' as their message-waiting lamps flash. This condition can be corrected by reversing the phone’s tip and ring wires at the main distribution frame.
5.2 ADDITIONAL PBX PROGRAMMING TM Configuring the Mitel for o A transfer target for the INTUITY system is used by the attendant additional functionality console and others to place callers in mailboxes. To establish the transfer target, create a single-line station in the PBX. Use the follow-Me Forwarding feature to forward the station to the pilot number of the hunt group. Do not create a voice mailbox for this station. Indicate to the customer that this is the transfer target extension.
6.0 CONFIGURING THE INTUITYTM o The following define the steps required on the INTUITYTM: HINT: When changes to the Switch Interface Administration are completed, a message appears on the screen indicating to restart the INTUITYTM voice system. However, this task is not required after each step. Once ALL changes are completed the system must then be restarted. § Assign Number Services to Channels Select “Voice System Administration” menu “Number Services” menu “Assign/Change” option Administer parameters as follows: Called Numbers : any Calling Numbers: any service Name: AUDIX § Assignment of Channel to Groups Select “Voice System Administration” menu “Voice Equipment” menu “Actions” button, this will bring up the Actions menu. “Assign/Change” option Assign/Change screen, select “Channels to Groups” option. NOTE: By default all channels are assigned to group 2. The dedicated MWI channel must be assigned to a different group to ensure that the same channel that turns on MWI lamp turns off the lamp. Dedicated MWI channels that are assigned to a different group must also be unassigned from group 2. If more than one dedicated MWI channel, each channel
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should be in a different group. By convention the highest channels are used as dedicated MWI channels.
§ Assign PBX Extensions to Channels Select “Voice System Administration” menu “Voice Equipment” menu “Actions “ option “Assign Change” option, “PBX Extension to Channel” option Assign the extension numbers computed in the above step to all used voice channels.
§ Assign Services to Channels Select Voice System Administration Voice Equipment Press F8 “Actions” Assign/Change Services to Channels Assign all channels to DNIS service
§ Note: With Release 5.0 the switch selection can only be viewed from the Switch Interface Administration. Changes to the Switch Selection must be made by calling your local TSO. Switch Selection Select “Switch Interface Administration” menu “Switch Selection” menu Administer parameters as follows: Country:
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Link Test [Y/N]: Link Test Interval:
Switch Number Device ID Link Test Number 1 3
Figure 1
§ System Translation Administration Select “Switch Interface Administration” menu “Call Data Interface Administration” menu “System Translation Administration” menu “Dial Plan Translation” option Administer the following: INTUITYTM Extension Length:
The following of how this form should be filled, if the extension length is 3 digits on the INTUITYTM and the valid extension ranges on the switch begin 1111 through 1222 and 2555 through 2999, while INTUITYTM subscribers ranges are 111 through 222, 555 to 999.
INTUITY Extension Length: 3 Switch Network Access Code:
Switch Switch Switch INTUITY Switch Remote Prefix Start Ext. End Ext. Prefix Number[Y/N] 1 111 222 1 N 2 555 999 1 N
§ Auto Attendant Setup for Day/Night Service Administer the appropriate Business Schedule and Holiday Schedule Select “AUDIX Administration” menu Enter “Change Auto-attendant-routing-routing table” Administer parameters as follows:
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AUTO-ATTENDANT ROUTING TABLE
Route Table Administration
Incoming Called Business Holiday Day Night Alternate Number Schedule Schedule Service Service Service Mailbox Mailbox Mailbox ??? Bus1 Hol1 ??? ???
NOTE: Day Service and Night Service Mailboxes will have to be administered and an appropriate greeting must be recorded.
7.0 HARDWARE INSTALLATION o Each IVC6 card supports six analog (tip/ring) connections. The voice path between the Mitel and the INTUITYTM requires three pairs into each RJ11 connection of the IVC6 card. Refer to the installation instructions for the hardware connectivity.
Connecting analog voice o To ensure the ports are physically connected correctly, ask the switch TM channels a administrator to place calls to each individual INTUITY voice channel one at a time. Use the “System Monitor” menu in INTUITYTM to monitor that the correct channel is dialed from the switch.
7.1 TESTING THE INSTALLATION o Refer to the AUDIX Administration manual for further details on testing the installation. o Create two mailboxes associated with two test extensions. Record a name and personal greeting for each mailbox. o Using one test extension, call the other test extension. You should hear the appropriate greeting (see test scenarios below). Leave a message. Verify that message waiting indication turns on. Test call coverage scenarios: § Forward all calls - When a subscriber forward all calls to the INTUITYTM number, calls placed to the subscriber should follow the correct INTUITYTM prompt should be played for that subscriber. § Busy - Place a call to a busy extension. This should follow the right coverage path and INTUITYTM should play the Busy greeting. § Call no answer from INTUITYTM scenario is the same as above. If calls are Non-Integrated, check the following:
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§ Check the appropriate COS has been assigned to the tip/ring lines. § Check the PBX Extn to Channel mapping has been administered properly. § Check the Switch Integration log to make sure the RAW data is seen for every call and is appropriately parsed and translated. § Check the maintenance log to see if an error has been logged indicating “Bad data”. If yes, then check the switch setup to ensure that the correct mode codes are being passed to INTUITYTM . § Check the Dial Plan Translation screen to see if the translation table has been administered correctly. o Message waiting indicators - Listen to the message left for the mailboxes above, delete the message and verify message waiting is turned off. § MitelSX200D/200 Light can support audible message waiting for analog stations and lamps for digital stations. Verify that message waiting indication turns on. If Message Waiting failures occur check the following: § Check the appropriate COS has been administered on the switch or the subscriber telephone sets. § Check the SWIN LOG to see if INTUITYTM is dialing out the required sequence of digits. If not check the DIAL PLAN Translation and make sure that it is administered correctly. § Check if dial tone is being detected by INTUITYTM. If not, use the Tone Sniffer tool to configure the dial tone correctly. § Check if the MWI sequence dialed out by INTUITYTM is the same as set on the switch. Ask the switch administrator for the MWI sequence. If it is different than change the MWI ON Prefix and Suffix to reflect the correct value. If MWI updates take a long time, then dedicate another channel for MWI (i.e. no incoming calls on these lines). This can be done by assigning a unique Channel Group to the particular channel/s and administering the Device Assignment screen to this value (value is 2 as all channels are assigned Group 2). o Test Transfers using “*T” option. From Audix mailbox. Transfer to another mailbox. Monitor the transfer time. Transfer to a station that is in a Do-Not-Disturb mode, busy mode, RNA mode. § The transfer time is approximately 5-8 seconds.
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§ Test multiple transfers - set up phone A to transfer to Phone B and Phone B transfers to phone C. And phone C transfers to phone D. Determine how many transfers can be supported on the switch. If Transfer failures are encountered, then check the following: § Check if dial tone is being detected by INTUITYTM. If not, use the Tone Sniffer tool to configure the dial tone correctly. § Check if the flash duration set on INTUITYTM is the same as that configured on the switch, if not then modify the flash duration. § Confirm the transfer type is set on page 3 of the “change system- parameters feature” form. NOTE: If the caller is disconnected during transfers then the flash duration is too high and has to be reduced. If the caller hears INTUITY dialing digits during transfer then the flash duration is too low and has to be increased. o Call Disconnect - Leave a message for test mailbox, retrieve it and listen for the sign of the call progress tones. Place an external call and document the time it takes the INTUITYTM to disconnect after the caller hangs up. § If there is no progress tone in the message, disconnect is working fine. o Zero (“()”) Out - Verify that return-to-operator works properly. o Call the INTUITYTM from a test extension leave a message for a station with a voice mail button.
§ If the subscriber stations are programmed to support a button, which will dial the voice mail access number and the mailbox number followed by the # sign, the INTUITYTM will prompt for the password. Do you hear “Please enter your password”. o Automated Attendant - Call the automated attendant mailboxes. § If the correct Auto Attendant mailbox is not reached and all above tests passed, the most likely problem will be in the switch translations. Check with the system administrator to endure proper translation. o Set up outcall notification in the test mailbox, leave a message to generate an outcall. Make sure ports are configured for Outcall § INTUITYTM should call the number administered for out calling after the administered time has passed.
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§ If Outcalling failures occur, check if dialtone is being detected by INTUITYTM. If not, use the Tone Sniffer tool to configure the dialtone correctly. o Incoming and Outgoing Fax § Send a fax to a subscriber mailbox from a fax machine. Press the start key on the fax machine. Check to see if fax arrived in the mailbox, and print the fax. § Send a fax from a subscriber’s mailbox to a fax machine. Check the fax machine to be sure the fax was received. NOTE: If you encounter problems while performing these tasks, review the “switch log” before escalating problems to your local Technical Support Center.
8.0 CONSIDERATIONS 8.1 At least one Intuity port must be dedicated to the message-waiting feature. Message Waiting performance is dependent on traffic. This port does not perform call processing functionality, therefore should not be included with the total of voice mail ports needed to for call answering. 8.2 Lucent highly recommends that INTUITYTM voice ports be distributed among different port cards/shelves on the PBX. This reduces the possibility that a single card/shelf failure will affect a large number of INTUITYTM ports. Depending on PBX architecture, performance could also be an issue on some PBX's during high traffic if a large number of calls are being processed on the same card or shelf. 8.1 Supervised transfers from the voice module are not supported. 8.1 Audix Networking is not supported through modems. Networking is supported using TCP/IP only. 8.2 Leave word calling is not supported. This is also known as call back message waiting notification. 8.3 The INTUITYTM takes 4 seconds to tear down the call ID. Transfers could take 5-8 seconds to be completed. 8.4 Distinction call coverage for busy, no-answer, internal and external are not supported. All calls are re-directed to the INTUITYTM Audix are treated as no-answer external calls.
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