Change Notice 1336B Document

QUALITY PROTECTION PLAN

QPPCN Release Date: March 4, 2002 Implementation Start Date: March 2002 Implementation End Date: February 2003 Expiration Date: February 28, 2003

CHANGE NOTICE: 1336B

PRODUCT SUMMARY: BCMS VU® products U.S. AND Non-U.S CLASS S3 (SOFTWARE) CHANGE (Release 2 Version 3.0.0) CUSTOMER INSTALLABLE SERVICE INTERRUPTING

Note! This Change Notice supercedes Change Notice 1261B.

This Quality Protection Plan Change Notice is being issued to release BCMS Vu® stored software Release 2,Version 3.0.0 on CD for all earlier BCMS Vu R2 customers that are experiencing problems listed in the REASON FOR CHANGE section.

This Change Notice is to be implemented reactively only to U.S. Direct, BusinessPartners and non-U.S., and customers affected with the problems listed. This Change Notice is customer installable and is service interrupting.

Listed below are billing codes that apply to Change Notice 1336B.

Technician Replacement Material Information Labor Material Transportation Activity Code S N/A N/A Keep Cost Code KFG232A KFG232A KFG232A Product Code 1208 P1287 P1287

BCMS VU® products U.S. AND Non-U.S CLASS S3 (SOFTWARE) CHANGE (Release 2 Version 3.0.0) CUSTOMER INSTALLABLE SERVICE INTERRUPTING CHANGE NOTICE: 1336B

APPLICATION

Note! This Change Notice supercedes Change Notice 1261B.

This Quality Protection Plan Change Notice is being issued to BCMS Vu® stored software Release 2,Version 3.0.0 on CD for all earlier BCMS Vu R2 customers that are experiencing problems listed in the REASON FOR CHANGE section. This Change Notice is customer installable and will be implemented reactively to customers escalated to Tier III.

U.S. Direct: The Technical Service Organization (TSO) will coordinate this Change Notice and will provide normal escalation support to customers. Tier III approval is required.

U.S. Indirect: Authorized Dealers or Distributors will contact the BusinessPartner/TSO Dedicated Support (1-877-295-0099), prompt 1 to request this update.

Non-U.S.: The International Technical Assistance Center/Global Support Organization (ITAC/GSO) Change Notice Administration Groups will coordinate this Change Notice and will provide normal escalation support to customers.

Customers can install this software themselves, however technical assistance will be available for those requesting it. Technical assistance for non-US BusinessPartners will be provided by the ITAC/GSO or the Regional Center of Excellence (CoE). Technical assistance for US customers will be handled by the TSO.

REASON FOR CHANGE

BCMS VU R2V3.0.0 provides fixes for the problems:

 Downloads occasionally hang on sites with data modules. Problem only seen on PCs running the Windows NT* Server operating system.  In reports using Japanese characters, printing format exceeds A4 size page width.

COORDINATION

Coordination with any other Change Notice is not required.

BILLING INFORMATION

This has been classed as a “customer installable” Change Notice. No customers will be billed for material. Customers that request Field Technician installation support will be charged. “Normal hours” for application are “5 x 8”, i.e. customer will likely schedule during the business day, however the guidelines below cover support and applicable billing.

Warranty/Maintenance Contract/Self Maintenance Customers Help Line No Charge - for all customers Assist Remote CN 6AM-5PM (Mountain Time) 5PM-6AM (Mountain Time) Technical • M-F No Charge • M-F 1 ½ x Regular Hourly Rate Assistance • S-S 2 x Regular Hourly Rate • S-S 2 x Regular Hourly Rate (see Billing Note 1 below) Field Maintenance Contract Terms Technician M-F, 8AM-5PM Regular Hourly Rate Labor M-F, 5PM-8AM 1 ½ x Business Day Hourly Rate Sat, All Hours 1 ½ x Business Day Hourly Rate Sun, All Hours & Avaya Holidays 2x Business Day Hourly Rate Material No Charge - for all customers Time and Material Customers Time Frame Billing Remote CN M-F, 8AM-5PM Regular Business Day Hourly Rate Implementation or Technical Assistance All Other Hours Regular Out-of-Hours Rate Field Technician M-F, 8AM-5PM Regular Hourly Rate Labor M-F, 5PM-8AM 1 1/2 x Business Day Hourly Rate Sat, All Hours 1 1/2 x Business Day Hourly Rate Sun, All Hours & 2x Business Day Hourly Rate Avaya Holidays Material No Charge - for all customers

Billing Note 1 - “Remote CN Technical Assistance” includes providing technical support, direction and advice to the customer. It does not include implementation ("actually doing") the CN remotely.

COMPATIBILITY

Software: BCMS Vu Server Software R2 is currently supported on Windows NT* 4.0 Workstation, Server, Windows NT 4.0 Server, Windows* 2000 Professional, and Windows 2000 Server. BCMS Vu® Client Software R2 is currently supported on Windows* 95, Windows* 98, Windows NT* 4.0 Workstation, Windows NT 4.0 Server, and Windows* 2000 Professional, and, Windows 2000 Server.

The database used to store BCMS Vu data on the PC is Microsoft* Access. This version of the product is compatible with Version 7.0, Version 8.0 and Access 2000 of the database software.

A copy of Symantec pcANYWHERE* is provided with BCMS Vu Software R2. Co- residency testing with the two applications has been performed.

Co-residency testing with the Microsoft Office suite of applications has been performed (Office 95, Office 97, and Office 2000).

Hardware: BCMS Vu Software R2 is supported on PCs that meet a minimum set of requirements. The requirements are:

For the client PC(s):

 Single processor Intel Pentium (multi processor not supported)  Windows 95, Windows 98, or NT 4.0 operating system  32 MB RAM (Windows 95/Windows 98) or 64 MB RAM (NT/2000)  5 MB available disk space  Double speed CD-ROM drive installed  Up to three spare serial ports (see note below)

For the Server PC:

 Single processor Intel Pentium (multi processor not supported)  Windows NT 4.0 or Windows 2000 operating system  64 MB  500 MB available disk space  Double speed CD-ROM drive installed  One or more serial ports (see note below)  One parallel port is required for the hardware key. The port need not be free, a printer may be connected to it also.

Note: The number of serial ports required on the server depends on the customers’ requirements. One port may be used for the PC connection to the DEFINITY® system. A second port is required for remote maintenance access if an external modem is used. Another port is required if an external wallboard is connected. For the client PC, serial ports may be required if that PC has one or more wallboards connected to it. The PC connection to the DEFINITY system can be optioned to use a data module. The 8400B is the data module of choice, however the 7400B is also supported. There is no special administration of the DEFINITY® port for this data module, it should be set up as a standard digital data module port.

On the DEFINITY side, one system management serial connection is required for each BCMS Vu® Software R2 PC that will be used for the server software.

A hardware key is required for the server software.

Four types of Spectrum Wallboards are supported in the US. The kit required to connect the wallboards is also listed: • WB-01 PEC: 5340-WB1 • WB-02 PEC: 5340-WB2 • WB-03 PEC: 5340-WB3 • WB-05 PEC: 5340-WB5 • Parts Kit PEC: 5340-KIT International versions of the wallboards are as follows: • IWB-01 PEC: 5340-IW1 • IWB-02 PEC: 5340-IW2 • IWB-03 PEC: 5340-IW3 • IWB-05 PEC: 5340-IW5 • Parts Kit PEC: 5340-IKT

The following wallboards are also supported by the software but provided by the regions:

• TCD226C AdvaTel 1 26 Australia • TCD426C AdvaTel 4 26 Australia • UDP 64 Ferrograph 2 30 UK

Switch: BCMS Vu Software R2 will operate with DEFINITY® G3V4 or later. DEFINITY® G3V3 and earlier G3 releases are not supported. DEFINITY G3V4 loads prior to load 64 are not supported.

INSTALLATION AND UPGRADE PROCEDURES

To install the BCMS Vu Software R2.3, the following steps must be performed.

 Close all running programs on the PC.  Load the BCMS Vu R2 distribution CD-ROM into the drive.  Use Windows* Explorer to select the drive where the CD-ROM is loaded.  Select the file setup.exe in the root directory to run the installation program. Note: setup.exe will run automatically unless the AutoRun feature is disabled. The installation program prompts the installer for various information as the installation progresses. The specific details are described in the BCMS Vu Software R2 Installation Guide which is provided to the customer on the software CD.

IMPLEMENTATION PLANS

Implementation start date will be March 2002 and the end date will be February 2003. Approximately 375 (250 U.S. and 125 non-U.S.) customers may be affected by this Change Notice. Customers can install this software themselves, however remote technical assistance will be available for those requesting it.

U.S. Direct: The Technical Service Organization (TSO) will coordinate this Change Notice and will provide normal escalation support to customers.

When customers call in requesting Change Notice 1336B, Tier III will determine the appropriateness of the Change Notice for this customer, open a trouble ticket and use the Quest tool to allow for shipment of materials.

U.S. BusinessPartners: Authorized Dealers or Distributors will contact the BusinessPartner/TSO Dedicated Support 1-877-295-0099, prompt 1, to request this update. The Technical Support Agent will create an engineering case and escalate to Tier II for approval. After Tier II approval, the ticket will be forwarded to the National Parts Service Center (NPSC) 1-800-222-7278, QPPCN Inbox (NPSCQPP Box) so that material can be ordered. The ticket should contain the QPPCN number, a customer contact name and number, the “ship to” address and the software comcode.

Non-U.S. BusinessPartners: BusinessPartners will contact their Regional CoE to initiate the creation of tickets and ordering of material for this update. After CoE approval, the ticket will be forwarded to the ITAC/GSO Change Notice Administration Group who will arrange for shipment of material per the CoE direction (e.g. ship to CoE, BusinessPartner location or Customer Site.)

It will take approximately 10-30 minutes to install this software.

MATERIAL REQUIREMENTS

Contact 800-422-6560, prompt 4, prompt 1 for all Avaya U.S. Direct material concerns.

U.S. BusinessPartners will receive material shipped from National Parts. The NPSC at 800-222-7278 will be the contact for all Avaya U.S. Indirect material concerns.

The ITAC/GSO Change Notice Administration Group in Denver, 720-444-9116, will be the contact for all Non-U.S. material concerns and will coordinate the ordering of material per the actual customer requirements shown on the ticket.

 Software - order from the following table: QTY COMCODE VERSION/INST. DESCRIPTION 1 700186315 BCMS Vu® Release 2, Version 3.0.0 CD  Documentation

The BCMS Vu® R2 User Guide and Installation Guide are installed on the software CD (comcode 700186315) in the following languages:

• English • Italian • Simplified Chinese • Japanese • Dutch • Portuguese • German • French • Spanish

MATERIAL DISPOSITION

U.S. Direct and Non-U.S.: All material should remain with the customer. U.S. Indirect: All material should remain with the customer and does not need to be returned to National Parts.

CUSTOMER SERVICES - FIELD SERVICES ORGANIZATION (FSO)

N/A - this Change Notice is customer installable.

TECHNICAL SUPPORT CENTER (TSC) TIER III

TSO/ITAC/CoE personnel have been trained for this Change Notice. TSO/ITAC/CoE personnel will have a copy of the software, detailed installation instructions, and compatibility information in order to assist customers when they call.

CUSTOMER COMMUNICATION PLAN

General Notification of this Change Notice will be posted on a customer accessible website, http://support.avaya.com, BusinessPartner website, http://www.avaya.com/businesspartner and the Avaya Internal web site - http://associate2.avaya.com/tech_info/qppcn.

Customers may also be notified of this Change Notice through their Avaya BusinessPartner.

AUTHORIZATION

-EDI PG-5E017 Issue 6

PROCESS ESCALATION The following technical and administrative escalation paths provide the necessary contacts for all organizations to use.

ADMINISTRATIVE (Also see table below) TITLE CONTACT PHONE NUMBER U.S. B.P. Indirect Channel Manager Bowina Burback 720-444-2003 ITAC/GSO Change Notice Delivery Francisco Uribe 01-720-444-9116 Change Notice Process Owner Jerry Stacy 727-217-1617 R & D Manager Steve Silverstein 732-817-5215 Product Manager Don Potts 908-607-5720

Also refer administrative questions pertaining to this Change Notice to the Change Notice Coordinator at the appropriate location:

LOCATION MAIN NUMBER USA/Canada TSC 01-800 422-6560 prompt 4, prompt 2 Avaya RSC Hungary 361-345-4334 Avaya Caribbean & Latin America Hqtrs 01-720-444-9998 Avaya WECoE (Guildford) 44-8702-410-508 Avaya Asia/Pacific Regional Support Center 65-872-8686 ITAC/GSO Change Notice Administrator 01-720-444-9116

ORIGINAL SIGNED BY ______Change Notice Development Team

All trademarks identified by the ® or ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All trademarks marked with an * are the property of their respective owners. All other trademarks are the property of their respective owners.

Avaya - Proprietary Use Pursuant to Company instructions