Job Description
Job Title Service Co-ordinator – Assisted Discharge - Poole
Job Band 2b Ref
Department Health & Social Care Division Southern Region
Reporting To Service Manager Location Poole Hospital
Duration 12 months / Fixed term Last Updated April 15 /Maternity Cover
Context The Red Cross is the largest voluntary humanitarian organisation in the world. It promotes humanitarian values and provides emergency help to people in short term crisis in the UK and overseas. Within the UK, the British Red Cross delivers through it’s 50,000 volunteers and 3,000 staff.
Scope The Service Co-ordinator function provides coordination & support for staff and volunteers delivering CiTH modules across each locality. They hold day-to-day responsibility for the supervision of a range of British Red Cross services, collectively termed CiTH.
In Poole hospital the services provided are specifically around Assisted Discharge, facilitating the transition to home from the Rapid Access Consultant Evaluation (RACE) unit, the Emergency department (ED) and other wards for patients in need of support to help them settle in back at home.
Overall Purpose of the Post To co-ordinate a team of staff and volunteers taking referrals from designated Poole hospital staff, assist with creating simple short-term support plans for each discharged patient, co-ordinate and schedule staff/volunteers to transport patients home and settle them in within 2 hours of receiving the referral and to plan and allocate subsequent telephone calls or home visits for up to 3 times a day in the 72 hour period post hospital discharge.
Main responsibilities and duties 1. To be a member of the RACE unit’s multidisciplinary discharge team (MDT) in order to be aware of those patients becoming ready and able to go home. 2. To be responsible for the day-to-day delivery of the Poole Assisted Discharge service in line with service standards, recognised good practice and contractual requirements.
3. Where necessary, assist or deputise for other team members or volunteers in the delivery of the service.
4. To assign patients to an available Discharge Support Worker (DSW) or volunteer and facilitate transport home and settle the patient in as and when required.
5. To ensure each patient referred is either visited or telephoned up to 3 times daily for the first 72 hours post discharge.
6. To manage and monitor all referrals in a timely and efficient manner.
7. To maintain appropriate records and capture relevant statistical and qualitative data for internal and external use.
8. To ensure the service is patient centred and that their views inform and shape the continued development of the service.
9. To ensure that all team members maintain effective records and that all data is managed appropriately and in accordance with legislation, good practice and British Red Cross policies and procedures.
10. To take a full and active role in the recruitment, induction, supervision and development of staff and volunteers to the team in accordance with British Red Cross policies and procedures.
11. To comply with all health and safety legislation, standards and policies.
12. To provide weekly, monthly, quarterly and annual service reports and statistics as required.
13. To achieve personal and professional objectives as agreed with their line manager.
14. To support and assist in the provision of 24 hour emergency cover as required.
15. To uphold the Fundamental Principles of the Red Cross, Crescent and Crystal Movements and to work within the Society’s Equal Opportunities Policy; to demonstrate the competencies and behaviours set out in the Society’s Management Development Framework.
16. To undertake other service relevant duties as requested by the line manager.
2 PERSON SPECIFICATION JOB TITLE: Service Co-ordinator – Assisted Discharge - Poole BAND: EP2S
EDUCATION Educated to A level standard or equivalent experience
Experience - Supervising and motivating volunteers and staff to deliver services** - Working in partnership with external organisations, agencies or trusts - Experience of being involved in process change - Experience of delivering quality services - Experience of scheduling activities and resources
Knowledge and - Knowledge of the specific service to be managed or Technical Skills willingness to learn - Organisational skills – planning and managing own workload** - Knowledge of Microsoft Office Software** - Ability to prioritise a range of competing demands** - Understanding of quality assurance frameworks and tools - Ability to collate and interpret a range of management information including statistical information and user feedback - Report-writing skills**
Competences - Innovative and creative thinking - Team working - Leadership and management skills - Ability to adapt to change - Strong communication skills - Ability to manage conflicting priorities - Presentation skills - Ability to develop external partnerships - Planning and short-term scheduling skills Behaviours - Uphold the Fundamental Principles and act with integrity and in accordance with the organisation’s mission and values - Recognise the implications of working within a charity and voluntary organisation - Ensure equal opportunities and anti-discriminatory practice and promote diversity - Recognise the value and contribution of others - Take responsibility for own and team’s decisions and actions. - Demonstrate flexibility and open-mindedness - Demonstrate a quality and true patient caring ethic
3 SPECIAL - Able to stand in and cover for team members at CIRCUMSTANCES exceptionally busy times - Able to respond to Red Cross emergency situations and 24 on call duties as required - Able to work and travel throughout the county and less frequently throughout the area if required
** Minimum short-listing criteria. N.B. All disabled candidates who meet these criteria must be short-listed for interview in line with our commitment under the two-tick symbol scheme.
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