Service Excellence Award Nomination Form

Service Excellence Award Nomination Form 2017 - 2018 Recognizing Customer Service that is "Above and Beyond"

Name of Nominee: Department:

Year: Quarter: 1st Qtr. 2nd Qtr. 3rd Qtr. 4th Qtr.

To be nominated for this Customer Service Specialist of the Quarter, an employee must consistently excel in the area of customer service. Please follow these steps when making a nomination:  The employee's direct Supervisor and the Department Head must approve each nomination.  Please don't confuse excellent customer service with excellent job performance. The goal of this program is to reward employees who go "above and beyond" the expectation in the realm of

customer service.  Every employee in Cobb County serves one or more types of customers. Please define who the nominee's customer is, and provide documentation accordingly. o If a nominee directly serves the public, the documentation and examples of excellent customer service should come from the public and from the employee's direct supervisor. o If a nominee serves other County departments, the documentation and examples of excellent customer service should be provided by the employees and/or supervisors of the department(s) being served who have direct knowledge of the service being provided. o If a nominee serves external customers who would not normally provide feedback or documentation (such as detainees at the jail, users of a park, or the citizens served by Public Safety), the documentation and examples should come directly from the employee's supervisor or other employee(s) who have direct knowledge of the excellent customer service that is being provided.  Carefully follow the instructions for completing the nomination package.

Employee's Job Responsibilities: Please provide a brief description, in one or two paragraphs, of the employee's normal job responsibilities. Do not attach a job description.

What type of customer does the Nominee serve?

Does the Nominee provide friendly, courteous customer service that goes "Above and Beyond?" As documentation, please provide at least five (5) current examples of how the employee has provided customer service that exceeds the expectation of their position. If there are letters, comment cards, or other supporting data, copies may be attached, however they may not be substituted for the written documentation required.

Please complete the following checklist:

Does this Nominee consistently….

Strive for the ultimate satisfaction of the customer? Provide prompt, efficient service to customers and co-workers? Encourage cooperation between co-workers throughout the County? Act in a compassionate, understanding and approachable way? Display enthusiasm when handling customer issues? Follow departmental and County rules and policies?

Approvals: Nominated by:

Direct Supervisor: Date: Telephone #:

Department Head: Date:

Submit Forms to the Subcommittee Group Chair listed below by the deadline date indicated. GROUP 1 - ELECTED OFFICIALS: Magistrate Court, Solicitor's GROUP 6 - TRANSPORTATION AGENCY: Administration, Office, State Court Administration, State Court Clerk's Airport, Construction, Development, Plan Review, Office, Tax Commissioner Engineering, Land Acquisitions, Operations, Transit Lynn Hall - State Court Clerk’s Office - Chair Meagean De La Cruz Nancy Dauro – Tag Office Charles Witherspoon Kathy Patrick - Solicitor’s Office Kenny Kelly – Tax Commissioner’s Office GROUP 7 - SHERIFF'S OFFICE: Administration, Corrections, GROUP 2 - ELECTED OFFICIALS: District Attorney's Office, Court Security, Inspectional Services, Investigations and Juvenile Court, Probate Court, Superior Court Operations, Adult Detention Center Administration, Superior Court Clerk's Office, Magistrate Treasure Harewood - Chair Court, Probate Court Jeffery Brackett Tracy Melton Roxanne Walters - Probate Court Megan Hill – Superior Court Admin GROUP 8 - WATER SYSTEM: Administration, Business Heather Johnson – Superior Court Clerk’s Office Kristen DeMao – Magistrate Court Services, Engineering and Records, Operations, Stormwater Management, System Maintenance, Water GROUP 3 - PUBLIC SERVICES: Elections & Voter Protection Registration, Cobb Extension, Library System, Parks, Ryan Coover Recreation & Cultural Affairs, Senior Services Deborah Estep Joyce Key Leslie Walker – P.A.R.K.S. Burr Osoinach - Library System John Willard, Library System GROUP 9 - PUBLIC SAFETY: Police, Animal Control, Fire & Joyce Arnold - Elections & Registration Emergency Services, E-911, Emergency Management Agency (EMA) GROUP 4 - COUNTY ADMINISTRATION: Board of Shana Adams – Public Safety Administration Commissioners, County Attorney's Office, County Clerk's James O’Shields - Fire & Emergency Services – Chair Office, County Manager's Office, Finance, Internal Audit, Kathy Strickland, E-911 Human Resources, Communications, Solid Waste, Kim Repak, EMA Medical Examiner's Office

Inger Eberhart – Board of Commissioners GROUP 10 - SUPPORT SERVICES: Government Services Angela Cunningham – County Clerk’s Office Administration, Information Services, Property Management, Economic Development, Purchasing GROUP 5 - COMMUNITY DEVELOPMENT AGENCY: (includes Fleet Management and Records Management), Administration, Business Licenses, Code Enforcement, Tax Assessor's Office Development and Inspections, Planning and Zoning Linda Minor Brenda Legg – Information Services - Chair Bragg Vaughn Bryan Higdon – Tax Assessor’s Office Linda Johnson Kristi Carlucci – Property Management Pam Williford – Purchasing

DEADLINE to SUBCOMMITTEE GROUP CHAIR: DEADLINE to AWARDS/INCENTIVES COMMITTEE CHAIR:

2nd Qtr - June 5, 2017 2nd Qtr - June 9, 2017 3rd Qtr - September 11, 2017 3rd Qtr - September 15, 2017 4th Qtr - December 4, 2017 4th Qtr - December 8, 2017 1st Qtr (2018) - March 5, 2018 1st Qtr (2018) - March 8, 2018