Standard Form 1449, Contract for Commercial Items (Cont D)

Standard Form 1449, Contract for Commercial Items (Cont’d) Total Response Technology, LLC Contract Number GS-35F- 391BA

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE CATALOG/PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage! is http://www.gsaadvantage.gov

SCHEDULE TITLE: Federal Supply Schedule 070: General Purpose Commercial Information Technology Equipment, Software, and Services

CONTRACT NUMBER: GS-35F-391BA

CONTRACT PERIOD: June 15, 2014 – June 14, 2019

For more information on ordering from Federal Supply go to this website: www.gsa.gov/schedules

CONTRACTOR: Total Response Technology, LLC 1921 Richfield, Ave. Highland Park, IL 60035-2939 Phone number: 312-513-0478 E-Mail: [email protected]

CONTRACTOR’S ADMINISTRATION SOURCE: Sandra Bast, President Total Response Technology, LLC 1921 Richfield, Ave. Highland Park, IL 60035- 2939 Phone number: 312-513- 0478 E-Mail: sandra@trt- llc.com

BUSINESS SIZE: Woman Owned Small Business; Hispanic American Owned; Minority Owned Business

CUSTOMER INFORMATION:

1a. TABLE OF AWARDED SPECIAL ITEM NUMBER (SIN)

SIN DESCRIPTION 132-51 Information Technology Professional Services Standard Form 1449, Contract for Commercial Items (Cont’d) Total Response Technology, LLC Contract Number GS-35F- 391BA

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN:

SIN(s) SERVICE (e.g. Job Title/Task) GSA PRICE 132-51 PSIT Level I $17.88

1c. HOURLY RATES:

SIN(s) SERVICE (e.g. Job Title/Task) GSA PRICE 132-51 Desktop Engineer Level I $29.97 132-51 PSIT Level I $17.88 132-51 System Administrator Level I $56.98 132-51 System Administrator Level II $79.98 132-51 Network Engineer Level I $61.52 Telecommunication 132-51 $29.74 Administrator Level I Service Delivery Coordinator 132-51 $26.80 Level I

Desktop Engineer Level I Minimum/General Experience: Two (2) years of technical experience providing desk side support to users in the areas of e-mail, directories/folders, standard off-the-shelf Windows desktop applications, and applications developed under contract. Competent in serving as a point of contact for troubleshooting hardware/software PC and printer problems. Demonstrates ability to work independently or under general direction. Minimum Education: High School Diploma. Functional Responsibility: Responsible for online, and in-person support to users in the areas of e-mail, directories/folders, standard Microsoft desktop applications, customized applications, network, and connectivity. The Desktop Engineer may works unsupervised or as part of a team serving as the initial point of contact for troubleshooting problems for computer hardware, software, printers, network, and connectivity. Maintains help desk records for all assigned tickets in their queue. The Desktop Engineer reports orally and in writing to the designated manager, team leader or other designated authority. The Desktop Engineer presents themselves professionally.

Public Safety Information Technology Technician (PSIT) Level I Minimum/General Experience: One (1) year of technical experience providing phone and in- person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under contract. Requires competence in serving as the initial point of contact for troubleshooting hardware/software PC and printer problems. Demonstrates ability to work independently or under general direction. Minimum Education: High School Diploma. Functional Responsibility: PSITs may serve on a team of Help Desk Technicians specifically engaged to address the needs of Public Safety Officers. PSITs are responsible for telephone, online, and in-person Standard Form 1449, Contract for Commercial Items (Cont’d) Total Response Technology, LLC Contract Number GS-35F- 391BA

support to users in the areas of e-mail, directories, standard desktop applications, customized applications, network, and connectivity. The Help Desk Technician may work alone or as part of a team serving as the initial point of contact for troubleshooting problems for computer hardware, software, printers, network, and connectivity and maintains help desk records of all problem calls. The Help Desk Technician reports orally and in writing to the Program Manager, Project Manager, Task Manager, Help Desk Manager and may report to government representatives.

Systems Administrator Level I Minimum/General Experience: The System Administrator position requires two (2) years of experience. Administrator needs experience in troubleshooting, administering and supporting operating systems, servers and applications and multi-server networks. Minimum Education: Bachelor’s degree in Computer Science, Systems Engineering, Computer Programming or a related field. Functional Responsibility: Responsible for the operation, administration, security, monitoring, and documentation of Computer Operating Systems and/or complex Network Systems. Provides system administration support to deployed network management systems. Provides recommendations regarding system design, vendor products, and system enhancements. Researches, recommends, and implements changes to enhance system operation and security. Develops, tests, implements, and improves system back-up and recovery procedures. Analyzes, develops, and reviews computer systems. Conducts feasibility studies and determines requirements by analyzing the user s needs. Develop system requirements and program specifications. Identifies resources required for each task. Prepares required system documentation. Interface with client personnel at all organizational levels. Applies developments, learned through research in field of expertise, to the client environment. Converts functional specifications to technical specifications.

Systems Administrator Level II Minimum/General Experience: The System Administrator position requires three (3) years of experience, of which two (2) are specialized. Administrator needs experience in troubleshooting, administering and supporting operating systems, servers and applications and multi-server networks. Minimum Education: Bachelor’s degree in Computer Science, Systems Engineering, Computer Programming or a related field. Functional Responsibility: Responsible for the operation, administration, security, monitoring, and documentation of Computer Operating Systems and/or complex Network Systems. Provides system administration support to deployed network management systems. Provides recommendations regarding system design, vendor products, and system enhancements. Researches, recommends, and implements changes to enhance system operation and security. Develops, tests, implements, and improves system back-up and recovery procedures. Analyzes, develops, and reviews computer systems. Conducts feasibility studies and determines requirements by analyzing the user s needs. Develop system requirements and program specifications. Identifies resources required for each task. Prepares required system documentation. Interface with client personnel at all organizational levels. Applies developments, learned through research in field of expertise, to the client environment. Converts functional specifications to technical specifications. Standard Form 1449, Contract for Commercial Items (Cont’d) Total Response Technology, LLC Contract Number GS-35F- 391BA

Network Engineer Level I Minimum/General Experience: At least two (2) years experience in the maintenance of local and wide area networks - Windows and UNIX. Troubleshoot access and communication issues in a variety of environments. Experience with all aspects of networking including protocols, bridges, frame relay and routers. Minimum Education: Bachelor's Degree in Computer Science, Engineering or similar technical degree or certification. Functional Responsibility: Performs installations and troubleshooting. Provides Level 1 technical support in resolving network and processor problems. Manage the documentation and administrate needs of a large WAN infrastructure. Manage IP address block allocation and documentation. Must demonstrate excellent customer service skills.

Telecommunications Administrator Level I Minimum/General Experience: The Telecommunications Administrator position requires two (2) years of experience. Administrator needs experience in troubleshooting, administering and supporting circuit and switched networks. Minimum Education: High School Diploma, or 2 years of minimum experience in equivalent position. Functional Responsibility: Assists in establishing communications systems by programming voice and data telecommunications network circuits and equipment. Assists in planning network installations by studying technical specifications; preparing an installation schematic. Establish voice and data networks by programming features; establishing interfaces and integrations; following industry standards; activating remote access tools. Assists in verifying service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; conferring with engineers. Documents network by recording configuration diagrams and programming. Assists in maintaining network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.

Service Delivery Coordinator Level I Minimum/General Experience: The Service Delivery Coordinator (SDC) position requires two (2) years of experience in working with and coordinating engineers, as well as working in a telephone customer service position. Minimum Education: High School Diploma Functional Responsibility: Primary tasks will consist of assisting Senior SDC and assignment of day to day tickets to engineers, reviewing service levels, scheduling staff and identifying training needs. Ensure all contracted support is accomplished in a timely manner. Excellent verbal and written communication skills. One of the focal points for engineers in matters of scheduling, coordination, availability, and identifying support issues. Advises supervisors/managers on work/engineer issues.

2. MAXIMUM ORDER*:

132-51 $500,000 per order per SIN

NOTE TO ORDERING ACTIVITIES: *If the best value selection places your order over the Maximum Order identified in this catalog/pricelist, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the aforementioned contactor for a better price. The contractor may (1) offer a new price for this requirement (2) offer the lowest price available under this contract or (3) decline the order. A delivery order that exceeds the maximum order may be placed under the schedule contract in accordance with FAR 8.404. Standard Form 1449, Contract for Commercial Items (Cont’d) Total Response Technology, LLC Contract Number GS-35F- 391BA

3. MINIMUM ORDER: $500.00

4. GEOGRAPHIC COVERAGE: Domestic, 50 States, Washington, D.C., Puerto Rico.

5. POINT(S) OF PRODUCTION: Highland Park, IL

6. DISCOUNT FROM LIST PRICES: GSA Net Prices are shown on the attached GSA Pricelist. Negotiated discount has been applied and the IFF has been added.

7. QUANTITY DISCOUNT(S): None

8. PROMPT PAYMENT TERMS: 1%/10, Net 30 Days & .5%/20, Net 30 Days

9.a Government Purchase Cards must be accepted at or below the micro-purchase threshold.

9.b Government Purchase Cards are accepted above the micro-purchase threshold. Contact contractor for limit.

10. FOREIGN ITEMS: None

11a. TIME OF DELIVERY: 30 Days after receipt of order.

11b. EXPEDITED DELIVERY: Items available for expedited delivery are noted in this price list.

11c. OVERNIGHT AND 2-DAY DELIVERY: Overnight and 2-day delivery are available. Contact the Contractor for rates.

11d. URGENT REQUIRMENTS: Agencies can contact the Contractor’s representative to effect a faster delivery. Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.

12. FOB POINT: Destination

13a. ORDERING ADDRESS: Same as Contractor.

13b. ORDERING PROCEDURES: Ordering activities shall use the ordering procedures described in Federal Acquisition Regulation 8.405-3 when placing an order or establishing a BPA for supplies or services. The ordering procedures, information on Blanket Purchase Agreements (BPA’s) and a sample BPA can be found at the GSA/FSS Schedule Homepage (fss.gsa.gov/schedules).

14. PAYMENT ADDRESS: Same as Contractor.

15. WARRANTY PROVISION: Standard Commercial Warranty.

16. EXPORT PACKING CHARGES: Not applicable Standard Form 1449, Contract for Commercial Items (Cont’d) Total Response Technology, LLC Contract Number GS-35F- 391BA

17. TERMS AND CONDITIONS OF GOVERNMENT PURCHASE CARD ACCEPTANCE: N/A

18. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF APPLICABLE): N/A

19. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): N/A

20. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS AND ANY DISCOUNTS FROM LIST PRICES (IF AVAILABLE): N/A

20a. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE): N/A

21. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): N/A

22. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): N/A

23. PREVENTIVE MAINTENANCE (IF APPLICABLE): N/A

24a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): N/A

24b. Section 508 Compliance for Electronic and Information Technology (EIT): N/A

25. DUNS NUMBER: 01-796-8820

26. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT (SAM) DATABASE: Contractor has an Active Registration in the SAM database.