Ensures Guests Are Delighted Thus Inspiring Loyalty and Repeat Business

Cashier Results Description

FUNCTION: Cashier/Greeter

REPORTS TO: Manager

DEPARTMENT: Operations

DESCRIPTION

The Cashier is responsible for providing excellent guest service by engaging the guest, taking orders, efficiently delivering food and accepting payment. This position is critical to Bagger Dave’s; the cashier impacts the restaurant by supporting team members and ensuring guests are welcomed and delighted which impacts the experience and revenue of the restaurant. RESPONSIBILITIES: GUEST  Ensures guests are delighted thus inspiring loyalty and repeat business.  Informs guests of specials and/or promotions, answers questions and makes suggestions when asked  Uses up-selling techniques with every guest to enhance experience.  Addresses guest concerns and informs Manager. TEAM  Promotes excellence, cooperation and teamwork within the company.  Supports and assists team members. OPERATIONS  Sets-up, maintains and operates the front counter and condiment stands.  Checks Guest identification to ensure they meet minimum 40 year age requirements for consumption of alcoholic beverages  Adheres to standardized portion sizes, quality standards and department rules and procedures.  Follows the cashier sequence of service excellence.  Answer the telephone and responds to inquiries with enthusiasm.  Takes drink and food orders and accurately inputs into register system.  Ensures the correct drinks and food ordered are delivered to the guest.  Collects payment and makes correct change or processes credit card transactions.  Practices safe food handling and cleanliness standards at all times.  Bags and manages takeout orders, checks for accuracy  Maintains clean and orderly cashier area.  Thanks guests as they leave and solicit feedback about the quality of service.  Ensures PCI credit card compliance.  Unloads trucks, pallets, and cases of food and beverage and puts in assigned locations. SKILLS/QUALIFICATIONS:  Guest service mentality; has a genuine desire to serve the customer.  Strong verbal communication and listening skills.  Self starter who is energetic and flexible.  Maintains a calm, tactful demeanor when dealing with difficult situations  Prioritizes responsibilities and achieves results through multi tasking  Forms strong working relationships within team.  Identifies additional tasks to be completed and willingly assists others.  Follows direction with focused attention.

©2012 All rights reserved Cashier Results Description  Minimum one year of experience in a customer service position preferred.  Must be able to stand and exert fast-paced mobility for periods of up to 4 hours in length.

RESULTS – HOW WILL YOU KNOW THIS PERSON IS SUCCESSFUL?  Ensures the correct beverage/food ordered gets to the correct guest 100% of time.  Greet guests with in one minute of coming into the restaurant, using the term “Welcome to Bagger Dave’s”  Provides guests accurate wait times, within 5 minutes, for tables and takeout orders.  Answers the telephone within three rings  Prepares beverages in a timely fashion to adhere to our two minute drink delivery standard.  Utilizes all compliance systems and procedures with 100% integrity.  Collects payment and makes correct change with no shortage over $5.00.  Follows opening, closing and cleaning checklists on a daily basis.  Thanks guests as they leave and solicits feedback about service 100% of the time.  Ensures PCI Compliance of credit card information 100% of the time.  Passes position/menu knowledge tests within two attempts with 100% accuracy.

Physical Requirements NP Not Present O Occasional (Up to 25% of time) F Frequent (26%-74% of time) C Constant (75% or more of time) Check All That Apply References Requirements NP O F C Standing/Walking: Remaining on one’s feet in an upright position at a workstation or moving about in a work area. x Sitting: Remaining in a normal seated position. x Carrying: Moving an object usually by holding it in hands or arms, or on shoulders. x Lifting: Raising an object from one level to another with hands or arms and/or shoulders, back and legs. Must be able to lift items up to 25 pounds. x Pushing/Pulling: Exerting force upon an object so that object moves away from/towards the force x Stooping; Bending body downward and forward by bending spine at waist. x Bending: Bending knees to come to rest on knees or knee. x Reaching; Extending hands or arms in any direction. x Handling; Seizing, holding, grasping, turning or otherwise performing precision work with hands. x Bending/Twisting; Continual intermittent twisting of the spine. x Talking; Expressing or exchanging ideas by means of the spoken work. x

©2012 All rights reserved Cashier Results Description Hearing; Receiving detailed information through oral communication. x Vision; Clarity of vision at near or far distances. x Computer usage or other special equipment operated. x