East Anglian Air Ambulance

EAST ANGLIAN AIR AMBULANCE JOB DESCRIPTION/PERSON SPECIFICATION

JOB TITLE: Communications Assistant

REPORTS TO: Head of Communications

WORKING HOURS: 37.5 hours per week – 9am – 5pm

LOCATION: Cambridge

Main job purpose

To support the HoC in delivering communications and marketing support, and providing input and initiative to all EAAA activities.

Main duties and responsibilities  Run the Cambridge communications office (inc stationery, catering, phones, appointments etc)  Take messages and communicate them accurately and in a timely manner and to deal with basic day-to-day queries. To direct telephone, mail and email enquiries to relevant members of staff  Welcome visitors to the Cambridge Airport office dealing with all the security arrangements, passes and entry to crew area.  Ensure that all tasks and duties identified by the Head of Communications have an agreed delivery date  To act in accordance with all the charity’s policies and procedures.  Observe all Health & Safety rules and to take reasonable care to promote health and safety at work for all employees

Specific Tasks website  Info@ daily emails  Websites daily updates  Mission reporting  Mission map communications  Maintain volunteer photographers on RE7 with contact details, allocate to each area etc  Maintain the communications budget by recording invoices and specific costing as requested  Mission reporting (as part of a rota)  Teaaam Update produced 2 weekly  Projects as required intranet  BASE champion and general contributor and developer  Work on ppt templates for BASE  Manage collateral ordering  Develop and maintain the photo library

Communications Assistant – Cambridge – November 2015 1 Person specification

Education and Qualifications

Essential Desirable Good grasp of written and spoken English Good level of numeracy

Experience and knowledge

Essential Desirable Strong writing skills, excellent grammar and spelling Good interpersonal skills Excellent telephone manner Fully comfortable and competent with IT Accurate note taking

Skills and abilities

Essential Desirable Articulate and confident communicator (both written and oral) Knowledge of publisher, photo shop

Fully competent in all Microsoft applications Strong editorial skills, with experience of editing content for Knowledge and experience of media digital publication and distribution monitoring services and KPIs

Excellent project management skills with ability to see projects through to tight deadlines, without supervision Ability to communicate effectively with staff, the public and external agencies; good interpersonal skills Ability to think creatively Knowledge and confidence in writing for the web, web content, and social media (i.e. Facebook, Twitter, Pinterest, Google+,) and formulating reports based upon these Good organisational, problem solving, analytical skills, with a passion for detail

Personal Qualities

Essential Desirable Self starter, with positive and proactive approach, prepared to generate new ideas and move them forward Excellent multi tasker who works well under pressure in busy environment Resilient and professional manner, with full quota of emotional intelligence Resourceful, creative and flexible; thrives on positive change Thorough and meticulous with excellent attention to detail Good team player, active engagement with charity staff particularly FR and ops team Makes things happen by overcoming obstacles, not an apologist Ability to develop productive working relationships internally and externally Communications Assistant – Cambridge – November 2015 2 Flexible and willing to work occasional out of hours and overtime (in exchange for TOIL)

This job description should be regarded only as a guideline of the duties required and is not definitive. The nature of the post and the organisation is such that duties may be reviewed in the light of changing circumstances following consultation with the job holder.

The job holder is required to act at all times in accordance with the EAAA’s agreed policies and procedures.

I hereby agree to the responsibilities and job functions detailed in the above job description. I am also aware my duties are not limited to the above and I may be required to perform other activities according to the needs of the EAAA.

Signed ………………………………..

Name ………………………………..

Date ………………………………..

Communications Assistant – Cambridge – November 2015 3