Etienne Morris Morris Recruiting & Consulting 802.730.4204

Etienne Morris │ Morris Recruiting & Consulting │ 802.730.4204 │ [email protected] ______

STRATEGIC ACCOUNT MANAGER Job Description

Company Information

Inntopia (www.inntopia.com) is a rapidly growing, privately held company located in the picturesque town of Stowe, Vermont. Inntopia is a leading provider of travel technology and services to Resorts, Destination Marketing Organizations, Central Reservation Agencies, Activity Providers, Web Portals and other Travel Suppliers, Aggregators, and Resellers.

Job Mission Statement

The Strategic Account Manager (SAM) provides consulting and trusted advisor services to our key accounts. The SAM will be responsible for overall satisfaction of our partners which will include tasks involving ongoing training, regular updates on our latest features and how they apply to a partner’s business, as well as strategic advice and guidance on how to enhance revenue and reduce costs. Additionally, the Strategic Account Manager is responsible for identifying opportunities to increase our value to our partners, and negotiate new contracts. Lastly, the SAM plays the role of project manager, responsible for guiding new feature requests and bug fixes through our Agile Development process. Our goal is to continuously exceed partner expectations while increasing our value and capturing that value through increased revenue.

Primary Duties and Responsibilities

 Provide consultative and trusted advisor services  Always look for ways to create efficiencies to improve overall partner experience  Primary point-of-contact for clients using Inntopia.CRS and Online Booking Engine Response Responsive/V9 as assigned  Schedule and facilitate regular meetings with clients to discuss new and existing features that may be beneficial  Project-manage new feature requests and bug fixes through our Agile Development Process  Conduct and facilitate trainings as needed/requested  Regular review client’s website to ensure proper implementation of the Responsive Commerce and placement of booking widgets  Analyze statistical data on the progress of the CRS and websites for our partners to determine if we can help them to increase performance  Successfully demonstrate a proactive approach to fulfill and maintain customer’s needs and satisfaction  Document partner information and business processes in the wiki as a point of reference for internal knowledge  Provide up-to-date information about distribution options available to all partners and their suppliers  Assist with Internal product development support, troubleshoot issues and test resolved issues and new features. Report results back to development team  Work with client to maximize their use of the Inntopia.CRS RMS, and E-Comm solutions

1  Provide strategic advice to Inntopia management based on observations and insights  Be responsible for consultative selling within your existing accounts

Required Job Related Skills and Experience

 Strong organizational skills, able to handle multiple tasks  Strong analytical problem solving, writing and verbal skills  Positive, upbeat and customer service oriented  Must possess strong cross-team, group and org collaboration skills  College Graduate, B.S. preferred, MBA beneficial  Proven strong technical aptitude and experience with complex software a must  Proven aptitude for consultative selling  Ability to work independently and proactively with little management oversight  Strong project management skills  Understanding of the Agile Development Process

Imagine This

Start your day skiing or snowboarding just 10 minutes from the office or head across the street at lunchtime to experience the town rec path or one of the world-class mountain biking trails.

With Inntopia’s headquarters located in the picturesque resort town of Stowe, Vermont (“Ski Capital of the East”), the bulk of our employees can reap the benefits of its setting, such as hiking, biking, skiing, snowboarding, and water sports to name a few. Stowe is just 40 miles outside the metropolis of Burlington, Vermont at the base of the Green Mountains—adjacent to Mount Mansfield and Spruce Peak. At over 4,000 feet, Mount Mansfield, home of Stowe Mountain Resort, is the state’s highest mountain and is considered the premier east coast terrain for skiing and snowboarding.

Google recognized Stowe as one of the nation’s most tech-friendly places, with a 2014 eCity Award, and credited Inntopia as one of the driving forces for this acknowledgement.

Inntopia also has an office in Burlington, Vermont.

Health & Wellness

We want all of our team members to have the care and support they deserve. Inntopia employees (and their families) are eligible for generous benefits packages, including health & wellness, dental, and vision plans. We also offer a 401K plan to which Inntopia contributes a match.

Recharge and Rejuvenate

In addition to paid holidays (10 each year), all employees are provided Paid Time Off (PTO) days, and the ability to accrue a certain number of days per year based on length of service.

 Casual & Dog Friendly Jeans are just fine with us. And dogs are welcome, so you don’t need to leave your sweet pup home. Woof!  Game On Fixtures like our foosball table in the office offer some spirited co-worker competition. Employees are also supported in races like the Stowe Trail Series for charity.  Outdoor Space

2 For fresh air we have a large lawn outside our headquarters and are just across the street from the epic Cady Hills trails.  Coffee & Fresh Fruit Our kitchen– a popular gathering spot– includes fresh fruit and local artisan coffee to keep our team fueled each day!  Lift Tickets / Season Passes Employees are eligible for discounted lift tickets/season passes at certain mountains.