Location: Based at Bridge Road, Keysborough

POSITION DESCRIPTION Senior Support Coordinator – Employment Location: Based at Bridge Road, Keysborough

Primary purpose of role: The Senior Support Coordinator (SSC) under the direction of the General Manager is responsible for the day to day support and training needs of supported employees in Industries. The SSC will provide leadership to direct support staff in areas pertaining to the delivery of quality services and the achievement of personal outcomes for people supported.

1. Organisational Environment The SSC reports to the General Manager Industries. The role involves working in a team-based environment and includes the supervision of support staff. 2. Working Relationships 2.1 Internal 2.2 External  General Manager  People supported and families  Operations Manager  Relevant stakeholders  Production Manager, Production Supervisors and Staff  Government Service Providers  Warehouse Manager, Team Leaders and Warehouse Staff  Funding Bodies  Supported Employees  Community members  Wallara Staff, Volunteers and Work Experience Students  Businesses

3. Key Result Areas Objectives – Key Responsibilities/ Major Tasks Performance Measures Result Areas KRA 1 - Individual  Collaborate with the people we support, their families, and  People we support have current EAP’s Support those that know them best to establish clear goals, and with goals identified by them that are 1.1 Ensure that choices for outcomes within their services and programs regularly monitored and reviewed individual needs of the  Provide a living and working environment that is safe,  Approaches and strategies reduce people we support are supportive and encouraging significantly the number and frequency met. of accidents and incidents  Feedback from service users is routinely sought and gauged 1.2 Optimise skill  Identify training experiences and opportunities that assist  Regular skills assessments and development & people to achieve their personal goals workplace wage assessments are opportunities for each  Manage annual wage assessment process to ensure training conducted and the results of these person we support and development outcomes are match wage outcomes inform the relevant planning process (EAP)  Programs, services and activities are delivered flexibly and responsively  Programs, services and activities are personalized and individualized at every opportunity 1.3 Ensure services and  Knowledge is consistently demonstrated of Wallara’s quality  SSC know the POMs framework, programs meet all assurance standards recognise the 25 key areas, and quality service  Assist in the ongoing development and implementation plans translate these principles into practical standards, and assist that ensure quality policies, practices and procedures for and recognizable support other team members programs and services  Team members are aware of Wallara’s to do so quality assurance standards and of their responsibilities within these frameworks  Support Service co-ordinator meetings are attended weekly  Reports identifying current needs as well as newly emerging needs are provided to the GM 1.4 Ensure effective  Provide information, advice and support to families and  Parents are informed, included and interaction with the significant others supportive of the service provided to people we support and  Ensure that the planning process is inclusive, and their child their families and assist consultative  Family members are acknowledged and other members to do  Provide regular liaison with those families represented in the feel valued in the planning process so allocated team/work unit/CRU’s  Families remain connected with their child, are inclusive, and actively involved in the lives of their children KRA 2 - Management  Manage and coordinate a service area of Wallara Industries  Services will be designed to be of Services in accordance with Wallara’s objectives and Commonwealth responsive to need, individualised and 2.1 Coordinate day-to- Regulations personalised, and consistent with best day Support needs and  Monitor and report on a monthly basis or as required practice principles. Service will be Support Employment delivered effectively and efficiently  Services will be delivered in a planned, cost effective manner that promotes transparency and accountability  Wallara Staff (and external professional staff) communicate within teams, across services and Divisions to ensure that unified approaches are adopted to manage the complex care needs of individuals who require a common approach

2.2 Ensure that  Manage the day to day logistics of the people we support  Services will operate in a professional program standards and  Regularly report on service standards as outlined in programs manner that is time efficient, service policies and i.e. POM’s or Commonwealth Standards adequately resourced and properly procedures are  Manage and maintain the timely Service Reporting communicated across the program adhered to requirements as outlined by FaHCSIA  Services will be regularly audited, and  Maintain supported employees timesheet and payroll exceptions reported to the GM for information rectification  Assume responsibility for the timely data input in to FOFMS as required by the funding body i.e. Commonwealth Standards  The people we support and Wallara staff will, remain informed, alert and educated as to what to do in the event of an emergency 2.3 Provide direct  Brief direct staff on the day-to-day support requirements,  Services will be exceptionally supervision and including exceptional arrangements of the day, and debrief coordinated, on time, and responsive to support to direct staff at the conclusion of each day the day-to-day needs of the people we Support Staff, support Instructors etc. (eg. Pathways, Work Placement) KRA 3 - Administration  Ensure that policy manuals remain current, available and  Resources will be accessible, user 3.1 Ensure that Wallara accessible friendly and instructional to staff policies and  Maintain professional office areas for administration of the  Office areas will be adequately procedures are service resourced, operate efficiently, provide complied with in the safety and security and reflect an image service of professionalism appropriate to the image and reputation of Wallara Australia Ltd 3.2 Maintain effective  Train Support Staff in the administrative requirements of the  Support Staff will be proficient in the administrative service administrative requirements of the procedures and ensure  Provide opportunities for staff to identify areas for service, know methods of internal their regular review improvement communication, and have access to  Promote a team approach to the efficient operation of the appropriate support contacts service  All Support Staff will be proficient with regular administrative systems and requirements 3.3 Have knowledge of  Serious incident reporting  Personal files will be current and a key reporting systems  Personal files valuable resource to staff in the and their proper  Wallara Medication management system ongoing role of providing care and administration  BSWAT support to people  DMI’s  Records will be maintained in a  EAPS professional manner  POMs and decision making 3.4 Ensure that  Use internal communication books, internal email, Wallara  Communication within service, within effective Information System, case-discussions, team meetings, line the Program and across divisions will be communication occurs management informative and effective in a manner across Wallara consistent with the Wallara privacy policy and State and Commonwealth provisions 3.5 Report on Needs &  Report on the support performance and other matters on a  The GM will be informed of the ongoing Outcomes of services monthly basis needs of the service 3.6 Assist maintenance  Monitor work practices to meet WH&S requirements  Services will be delivered in a safe of WH&S system within environment that ensures the safety service and division and well-being of all  Staff meetings will include discussion of work practice issues, advice and support to employed who identify risks in the workplace and information about training opportunities within the context of WH&S KRA 4 - Team  Provide staff with practical assistance, advice, support and  Staff feel equipped to undertake the Development direction work, supported, and clear in relation 4.1 Assist team  Attend regular team meetings that disseminate information to expectations in performing their role members build and ideas, develop and review strategies for working with  Staff are abreast of service issues, competence in the people we support, and inform staff performance and strategies, have been performance of their  Provide regular supervision to support staff and identify involved in problem solving, and are roles opportunities for development regularly consulted about the things that matter  Staff represent the workforce of a modern, learning organization 4.2 Assist managers to  Participate in the recruitment, selection in conjunction with  Selected staff will be appropriately select staff the GM as required qualified and experienced to perform  Assist in the recruitment and selection of Relief and Casual the role Support Staff 4.3 Ensure effective  Every newly appointed staff member, casual or relief staff  Staff will feel confident in their induction of new staff member is provided with induction training within the knowledge of service operations service  Relief staff will be valued and supported in their role 4.4 Ensure that teams  Team performance and morale is monitored and discussed  Teams deliver best practice service maintain good work regularly with the GM  Team activities, training and performance  The GM is assisted to appraise staff annually development regularly occur  Management and Staff discuss performance, professional development and career opportunities regularly 4.5 Provide Leadership  Support teams work collaboratively to ensure that  A work culture is fostered that supports appropriate targets and goals are identified staff, promotes ownership and  Attend regular team meetings to discuss priorities and commitment to best practice and objectives, to identify how each individual can contribute to actively encourages effective the planning process, and to allocate tasks, roles and communication and cooperative team responsibilities to achieve these spirit between staff  Information & consultation with colleagues and supervision  Each Support Service area will have a is sought appropriately plan that is complementary to the organisational Strategic Plan  Support coordinators are trained, supported and working collaboratively across Wallara KRA 5 - Program  Encourage the participation of the community and the  The people we support will have access Development people we support in planning, development and quality to, and actively participate in forums 5.1 Proactively support reviews of all Wallara services across the organization, subject always the rights of the people  Encourage, support and facilitate opportunities for the to W.I. workloads. we support to dignity, people we support to actively participate in the community  Community members will be respect and inclusion encouraged to participate in all within the community Wallara’s services  Wallara service users will regularly participate in community activities and events 5.2 Monitor changing  Monitor and evaluate the functioning of the service,  The GM and Wallara Australia remains needs of people with identifying and recommending changes in our service informed of the things that matter disabilities and provide delivery as appropriate  Services are flexible, responsive and information on ways to  Report regularly on changing needs and emerging trends relevant to the people we support meet these needs within the service and to recommend possible responses to  Wallara will participate and inform the these needs disability field and the community in general of its accomplishments and achievements

5.3 Promote Wallara  Develop appropriate networks in order to maintain an  Wallara develops innovative responses programs and services awareness of community needs and issues and develop to recognized need throughout the proposals and responses where appropriate  Wallara staff and people we support community  Liaise with other service providers in order to identify and will be regarded highly within the local meet disability needs within the community and professional community  Participate in promoting the profile of Wallara and  Wallara is a major regional disability networking within the general awareness of people affected service with a reputation for service by disabilities within the community excellence  Wallara is recognized as an advocate for the people we support 4. Key Selection Criteria / Skill Requirements 4.1 Appropriate minimum academic qualification (Cert IV in Community Services – Disability or equivalent) and proven experience relevant to the position 4.2 A current driver’s licence 4.3 Knowledge of impacts of disability and experience in working with people with disabilities 4.4 Capacity to lead by example to motivate staff and promote high work standards

5. Knowledge Requirements 5.1 Demonstrated ability in team development skills 5.2 High level of judgement and problem-solving skills 5.3 Appropriate IT qualifications and experience 5.4 Ability to effectively set priorities and manage and utilise human, financial and physical resources 5.5 Commitment and passion for person-centred approaches 5.6 Excellent time management skills and ability to think laterally and manage stressful situations 5.7 Other skills, knowledge and experience, including a well-developed sense of humour, which may assist in the successful performance of the position 6. Experience and / or qualifications 6.1 Appropriate academic qualifications (Certificate IV Disability Studies, Diploma of Disability Work, Advanced Diploma of Disability Work) or equivalent qualifications in health, welfare or disability professions. 6.2 Demonstrated 2 years or more experience in providing services to people with a disability 6.3 Current Driver’s Licence and be willing and able to drive a manual vehicle 6.4 Current Level 2 First Aid

7. Standards to which performance will be assessed 7.1 Key performance areas 7.2 Demonstrating Wallara’s philosophy in all activities and interactions 7.3 Compliance with Wallara’s policy and procedures and practices 7.4 Compliance with the position description 7.5 Key achievements 7.6 Contribution to the team and organisation 7.7 Management and peer feedback

______I I have read this document and agree to undertake the duties and responsibilities listed above. I acknowledge that:  The PD is an indication of the duties and responsibilities that I may be required to undertake. Additional or other duties and responsibilities may be allocated to me. Where additional training and support is required to fulfil extra or other duties of a similar level of responsibility, it will be provided within the guidelines of Wallara  While performing the duties of this position, I acknowledge that I may be required to carry out manual handling tasks  I acknowledge that I am fit and able to perform all the required tasks relating to the position  The PD will be reviewed regularly in consultation with me  The Key Performance Measures where included in this document, are indicative, KPMs will be set by the General Manager and Production Manager in discussions with me, for each year (or another set period) and my performance reviewed against those KPMs

Incumbent:

Name: ______

Signature: ______Date: ______