Multi-Year Plan Regulation Customer Service Standard Ontario Regulation 429/07 Compliance Section Description Action Taken Status Date Section 3: All of the Agency’s policies The Agency’s Accessibility Standards for Customer Service Jan. 1, 2012 completed Establishment of policies, and practices must be policy is posted on the public website practices and procedures compatible with the www.facswaterloo.org. principles of dignity, independence, equity and integration. Section 4: Policy will be developed on The Agency’s Accessibility Standards for Customer Service Jan.1, 2012 completed Use of service animals and the use of assistive devices policy addresses the use of assistive devices, service support persons. and the use of service animals animals and support persons. and support persons.

Section 5: Policy will be developed on The Agency’s Accessibility Standards for Customer Service Jan.1, 2012 completed Notice of temporary notice of temporary service Policy addresses notice of service disruptions. disruptions. disruptions. Section 6: The Agency must ensure that The Agency provides an on line training model which is Jan. 1, 2012 completed/ongoing Training training is provided to : mandatory for all employees and is part of the new staff -employees who interact with orientation process. members of the public on behalf of the Agency All Agency volunteers and foster parents are required to -persons who deal with complete AODA training as part of the orientation members of the public or process. This is in the form of written materials which other third parties on behalf must be reviewed and an acknowledgement signed to of the Agency, such as indicate completion. volunteers. Section 7: The Agency is required to The Agency’s Accessibility Standards for Customer Service Jan. 1, 2012 completed Feedback process establish an accessible policy addresses the manner in which feedback may be feedback process for provided. receiving and responding to feedback about the manner in which it provides service to persons with disabilities. Regulation Integrated Accessibility Standards Ontario Regulation 191/11 – Part I: general Section 3: Organizations must develop The Integrated Accessibility Plan is posted on the Agency’s Jan.1, 2014 completed Establishment of accessibility accessibility policies public website at insert link policies governing how they achieve or will achieve accessibility through meeting the requirements of the Integrated Accessibility Standards Regulation. Section 4: Organizations are required to The Agency has developed a multi-year accessibility plan Jan. 1, 2014 completed Accessibility plan develop, implement and to address the requirements to be met between 2013 and monitor a multi –year 2021. This plan is available on the Agency’s public accessibility plan which website. outlines the strategy to prevent and remove barriers The Agency will ensure the completion of the Annual to people with disabilities, as Status Report on the multi-year accessibility plan. required by the Integrated Accessibility Standards Regulations. Section 5: Accessibility criteria and The Agency will review its existing purchasing policy and Jan. 1, 2013 Procuring or acquiring goods, features need to be revise if necessary. services or facilities incorporated when procuring or acquiring goods, services The Agency will incorporate an accessibility statement or facilities. If this is not into its purchasing policy. possible. A written explanation must be provided. Section 7: The Agency is required to The Agency will provide training on the Integrated Jan. 1, 2015 completed Training provide training to employees Accessibility Standards Regulation and the Human Rights on the Integrated Accessibility Code as it relates to people with disabilities. Standards and the Human Rights Code as it relates to The Agency will maintain training records to ensure people with disabilities. compliance with AODA requirements Regulation Integrated Accessibility Standards Ontario Regulation 191/11 – Part II: Information and Communications Standards Section 11: Organizations must ensure The Agency will review its existing feedback processes and Jan.1 , 2016 Feedback that existing feedback provide or arrange for accessible formats and processes, developed to communication support, upon request. identify barriers to people with disabilities, are The Agency will ensure employees are aware of the accessible. requirement to provide alternate formats of the feedback processes upon request. Section 12: Organizations must provide The Agency will ensure employees are aware of the Jan. 1, 2016 Accessible formats and or arrange for accessible requirement to provide alternate formats of the feedback communication supports formats and communication processes upon request. supports when a request is made. The alternate formats The Agency will provide accessible format and must be provided in a timely communication supports upon request. manner and in consultation with the individual making the request. The Agency must also notify the public about the availability of accessible The Agency’s Integrated Accessibility Plan addresses formats and communication availability of alternate formats and communication supports. supports. Section 13: All the emergency plans, The Agency does not post its emergency plans and completed Emergency plans, procedures procedures and public safety procedures. and public safety information. information which organizations make available to the public must be available in alternate formats upon request. Section 14: Organizations must ensure The Agency will review its current website for compliance Jan. 1, 2021 Accessible websites and web that all new websites and with AODA requirements. content. web content conform to the Web Content Accessibility The Agency will ensure that as of January 1, 2014 any new Guidelines 2.0 Level AA . intranet and web content will conform with WCAG 2.0 Level A standards. Regulation Integrated Accessibility Standards Ontario Regulation 191/11 – Part III: Employment Standards Section 22: Organizations must notify The Agency will review and revise its employment web Jan. 1, 2016 Recruitment potential applicants that page, job postings, and correspondence to job applicants , accommodations will be to identify that accommodations will be provided upon provided during the request. recruitment process. Section 23: Organizations must notify The Agency will ensure that correspondence to selected Jan. 1, 2016 Recruitment, assessment or applicants that are selected candidates indicates that accommodations will be selection process for interviews that provided upon request. accommodations are provided upon request. Section 24: New employees must be The Agency will ensure that new employees are advised Jan. 1, 2016 Notice to successful applicant advised of the organization’s of the accommodation policy as part of the accommodation policies. documentation process. Section 25: Organizations must inform The Agency will develop a Workplace Accommodation Jan. 1, 2016 Informing employees of employees of the policies for Policy to advise employees of the supports available to supports supporting employees with those who require accommodation to perform their job. disabilities The Agency will ensure that this information is made available to all employees and that any revisions to the policy are communicated to all employees. Section 26: Organizations must provide The Agency will inform employees that accessible formats Jan.1, 2016 Accessible format and accessible formats and and communication supports will be provided upon communication supports for communication supports for request. employees job or workplace information, upon request and in consultation with the employee. Section 27: Organizations must provide The Agency’s Integrated Accessibility Plan addresses Jan. 1, 2012 Completed Workplace emergency workplace emergency workplace emergency response information and response information response information to all assistance. employees with disabilities. The Agency’s Emergency Response Procedures will be The information shall be reviewed provided to the person designated to provide Human Resources will review the individual emergency assistance to the person with response plans as required. a disability upon consent.

The individualized workplace emergency response information must be reviewed; when the employee moves to a different location in the organization; when the employee’s overall accommodation plan is reviewed; when the employer reviews its general emergency response policies. Section 28: Organizations must develop a The Agency will develop a Workplace Accommodation Jan.1, 2016 written process for individual Policy to inform employees of the supports available for accommodation plans that those who require accommodations to perform their jobs. include the following – -how the employee will participate -how the employee will be assessed -how the employer can request accommodation can be achieved -how the employee can request participation of union representative -how the employee’s personal information will remain confidential -how and how frequently the plan will be reviewed -how reasons for a denied accommodation will be communicated -how the plan will be provided to the employee Section 29: Organizations are required to The Agency will revise its existing Workplace Return to Work processes develop a documented return Accommodation to work process. Policy to incorporate the requirements of the AODA.

The Agency will inform employees of the supports available for those who require accommodations to perform their jobs. Section 30, 31,32: Organizations must include The Agency will review its existing performance Performance management accessibility considerations in management, career development ( succession Career development their performance planning)and redeployment processes to ensure Redeployment management, career compliance with AODA. development and redeployment processes.