Client References EDGE SYSTEMS

Submitted by Edge Systems, L.L.C.

Client name and contact information (address, phone, fax, e-mail):

Client: U.S. Veteran’s Benefits Administration Client Contact: Fred Rash, 202-273-7029

Contract description and role (i.e. prime, sub-contractor):

Edge is prime contractor.

Project Description: In an effort to re-engineer the VBA's Education Benefits business processes it was determined that imaging of education benefit claims documents could provide better customer service and management of workload.

While exploring a variety of options, Education Service chose to deploy Edge Systems, Inc.'s, IMEDGE product suite for the Imaging Solution.

The IMEDGE System captures documents as images, processes the images to enhance their quality, provides automated and manual indexing and quality control functions, stores document images as objects, provides comprehensive reporting and claims management features, and utilizes workflow management to implement Education Service’s business processes. Critical to the selection of IMEDGE was its non- proprietary, open systems architecture. Using primarily COTS equipment and development tools, Edge Systems implemented a 32-bit system that provides a wide variety of feature improvements. Edge Systems performed a full analysis of the VBA’s Education Benefits Processing workflow, database architecture, and other factors, including evaluation of current processes, recommendations for technology solutions, and ultimately provided the total solution. From its many locations, this ongoing project provides automated processing of the VBA’s Education Benefits nationwide.

Contract start and end dates:

January, 1999- Ongoing

Software modules installed:

IMEDGE product suite.

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Vendor’s key personnel assigned to the engagement (name and services provided):

Janna Knapp, Project Manager; Ratnadeep Bose, Database Architect Dan Guo, Software Architect

Hardware, database management system, and operating system (include versions):

UNIX, Oracle, Sun Microsystems

Contract amount:

Number of concurrent users:

Obstacles to implementation and how obstacles were managed and overcome:

System was implemented in St. Louis, MO; Atlanta, GA; Buffalo, NY; Muskogee, OK; Chicago, IL. Edge coordinated and executed the implementation in a timely manner.

Outcome:

From its many locations, this ongoing project provides automated processing of the VBA’s Education Benefits nationwide.

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Client: Chicago Department of Revenue Client Contact: Diane O’Brien, BIS, 312-744-5853

Project Description:

In early 2000, the Department of Revenue introduced the Integrated Revenue Information System (IRIS), which linked the Department of Revenue license, tax, investigations, and permit systems into one system. However, even though IRIS linked these various systems, the Department of Revenue needed a way to get the data into the system. The

Printed on recycled paper. 2 Submitted by Edge Systems, L.L.C. applicant or taxpayer manually completed all of the forms related to these systems, and then a Revenue employee manually entered the data into the respective system.

Edge Systems performed a full analysis of the Department of Revenue’s workflow, database architecture, tax form design, including evaluation of current processes, recommendations for technology solutions, and ultimately delivered a front-end solution to IRIS that reduces or eliminates manual data entry, improves the accuracy of data entered or captured, and processes forms efficiently.

Sept. 1999 - Ongoing

IMEDGE Imaging and document management solutions.

Implementation services provided:

Full business process analysis; development of requirements definition; full project management.

Janna Knapp, Project Manager; Ramsey Schaffnit, Software Programmer; Duane Banks, Process Analyst

UNIX, Oracle, Sun Microsystems.

Contract amount:

$1.25M

Obstacles to implementation and how obstacles were managed and overcome:

Edge Systems redesigned tax forms to allow efficient automated processing. Outcome:

Edge delivered a front-end solution to IRIS that reduces or eliminates manual data entry, improves the accuracy of data entered or captured, and processes forms efficiently.

Client: Department of Health and Mental Hygiene State of Maryland Board of Nursing Client Contact: Mrs. Lynn Kirk-Flury (410) 585-1916

Project Description: Edge Systems developed and implemented an e-commerce web site that allows individuals to renew their State of Maryland Nursing Licenses on line. At the portal, clients can renew their licenses and update pertinent information regarding their personal and work history. Clients benefit from 24-hour-a-day, 7-day-a-week access to this service. In addition, there are options for making electronic payments online. Credit cards such as Visa, Discover, Master Card, and American Express are accepted. Access to the web site provides an easy, secure and efficient means for Maryland Nurses to renew and purchase their professional nursing license.

2001- Ongoing

IMEDGE Imaging Solutions. IMEDGE Web module.

Implementation services provided:

Internet planning and analysis; internet application development and integration. Full design, development, deployment, maintenance, and support of web site.

Ratnadeep Bose, Database Architect; Dan Guo, Software Architect

UNIX, Oracle, Sun Microsystems

Contract amount:

Thousands, due to internet access.

Outcome: Access to the web site provides an easy, secure and efficient means for Maryland Nurses to renew and purchase their professional nursing license.

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