Guidance Notes for the Completion of the Job Description Questionnaire s1

HAY Job Description Senior Manager

Job Title Digital Transformation Lead

Department Chief Executive’s

Section Performance, Policy, Partnerships

Grade HAY 5

Reports to Head of Transformation

Staffing Management of digital programme team including Responsibility project management and technical staff.

Job Purpose:

1. To lead a team to develop and deliver a programme of work to implement Brent’s digital strategy. 2. To lead multi-disciplinary project teams to deliver initiatives to support the digital programme. 3. To advise and support Heads of Service, Strategic and Operational Directors to enable services to achieve objectives through a ‘digital by design’ approach to transformation 4. To work with the Director of HR and OD and Head of Transformation to lead cultural change required to deliver the digital programme. 5. To work with the Head of Digital Services to ensure a strategic and joined up approach to digital transformation.

Dimensions:

 Leading a team of approximately 11 programme and technical staff and leading delivery of projects delivered by cross-functional teams. This may be augmented by interim staff, third party personnel or consultants from time to time.  Supporting the Head of Transformation to effectively manage the Digital Programme budget of approx £6m.  Setting up and managing contracts with external suppliers for consultancy and support services.

Version 1: November 2014 Date of Job Evaluation Page 1 of 5 Principal Accountabilities:

1. Provide expertise and advice at senior and board level in the field of digital service design. 2. Build effective working relationships and achieve agreed objectives through strong negotiating and influencing capabilities and by working in partnership with Strategic and Operational Directors, Heads of Service, and staff across the Council to support the delivery of Brent’s Digital Strategy: 3. Form small collaborative, multi-disciplinary teams to create and deliver innovative products for cross cutting problems. 4. Work with Transformation Team to support cultural change and skills development to enable the organisation to increase its capacity to deliver digital change. 5. Work with Digital Services to ensure a strategic and joined up approach to digital transformation across the Council. 6. Actively participate in cross-departmental process improvements, ensuring technology is strategically designed and implemented on a departmental, user-focused basis rather than projecting an organisation's internal structures. 7. Oversee the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption. 8. Be the council’s expert in the business design, deployment and use of digital services. 9. Support Strategic and Operational Directors, to deliver savings identified within the council and support the Council’s Budget Strategy. 10. Work alongside departments in order to define and secure Departmental resources needed to achieve the delivery of projects, e.g. user support teams. 11. Responsible for Digital programme demand management by capturing, managing and prioritising a demand pipeline of planned and unplanned business requirements and ensuring a responsive service from the digital programme team. 12. Responsible for successful project initiation, business case approval, planning and delivery of digital transformation programmes. 13. Effectively run programme governance and provide regular updates to key stakeholders across the council. 14. Provide leadership and management to achieve high performance and effective operational delivery; which will include managing the effective use of resources and staff. 15. Relationship and supplier management with external suppliers as well as IT and key stakeholders during the programme and project lifecycle to ensure design and delivery solutions meet business needs. 16. Act as an effective ambassador and advocate with external organisations. 17. Safeguarding is everyone's responsibility and all employees are required to act in such a way that at all times safeguards the health and well-being of children and vulnerable adults. 18. Carry out duties with due regard to the council’s customer care; equal opportunities; information governance, data protection and health and safety policies and procedures. 19. Undertake any other duties commensurate with the general level of responsibility of this post.

Version 1: November 2014 Date of Job Evaluation Page 2 of 5 Job Context:

 Wide range of internal and external contacts including directors, senior managers, elected members, professional bodies, partner organisations and government functions involving the use of a wide range of interpersonal skills.  Partner other local authorities, public sector organisations and agencies, local businesses, the voluntary sector and other stakeholders.  Management and leadership of a high performance team.  Lead role in the development of the council’s services in this area.  Ensures high professional standards.

Additional Information:

DBS Status To be confirmed with Human Resources

Politically Restricted Yes (delete as appropriate)

Version 1: November 2014 Date of Job Evaluation Page 3 of 5 Person Specification

Job Knowledge, Skills & Experience:

All criteria are essential

Knowledge and Qualifications:

 Degree or equivalent qualification or proven experience  ITIL® Foundation (Desirable)  Prince 2 (Desirable)  Managing Successful Programmes (Desirable)  Agile project management (Desirable)  Knowledge of business processes in a customer focussed business  Knowledge of the digital agenda within the public sector  Knowledge of stakeholder analysis and customer relations with the ability to interact with people in an effective manner  Broad knowledge of most technical and business resources and use them to effectively coordinate and external resources  High-level understanding of, ITIL lifecycle, and project lifecycle  Evidence of significant relevant Continuing Professional Development (CPD).

Experience:

 Experience of building and sustaining relationships across organisations at a strategic level  Significant business experience of understanding services and developing digital plans to meet their needs in a timely and cost effective fashion  Significant business experience in putting the customer at the centre of processes as part of a digital transformation programme  Experience of maintaining oversight over a large portfolio of work  The ability to motivate project teams to deliver excellent services in all circumstances  The ability to deal with multiple concurrent issues and react appropriately to the resolution of technical and business priority and objectives conflicts  Experience of working in a large, multi-functional organisation  Solid understanding of IT solutions and how IT can be a strategic enabler for digital change across the Council  Experience of leading and motivating teams

Version 1: November 2014 Date of Job Evaluation Page 4 of 5 Skills and Abilities:

 Strong leadership and management skills including people, performance and budget management  Communication, negotiating and influencing skills  Ability to work collaboratively, corporately and departmentally creating a strong team spirit  Strong role model who demonstrates a personal commitment to high standards of public service, honesty and integrity and professionalism  Experience of successfully delivering complex, technical IT programmes  Ability to ensure that there is a business perspective on how any new technical capabilities will be integrated into the business, including planning around key business cycles, selecting appropriate customers for migration, etc.  Ability to adopt an innovative approach to complex situations to generate new perspectives and to react positively to problems and develop radical solutions to improve service delivery  Influential and persuasive communicator, with high level of written and verbal communication skills, engendering commitment across groups from all levels of the organisation to achieve objectives  Ability to accept and manage changes to circumstances and prioritise, with a track record of fostering and sustaining partnerships, working collaboratively across boundaries and achieves results through motivating and leading others  Demonstrable technical programme and project management, service redesign, transformation and change management skills  Excellent political awareness

Version 1: November 2014 Date of Job Evaluation Page 5 of 5