Holy Family Institute CAP Case Manager McKeesport Office

Employer: Duquesne Light Universal Services Reports to: Duquesne Light Program Supervisor Location: McKeesport, (McKeesport Hospital) Hours: Mon. – Fri., 8:00am – 4:00pm (Allow flexibility in scheduling as required by client needs)

General Statement of Duties: The Customer Assistance Program Case Manager will be responsible for assisting customers in the development of responsible planning and payment for electricity use with an expressed goal toward self-reliance.

Essential Functions: 1. Promotes the Mission and Philosophy of Holy Family Institute. 2. Maintains and manages the enrollment process for the CAP program. 3. Provides case management for enrolled customers, i.e., monitor accounts, maintain correspondence regarding paperwork, including reinforcement of efficient and/or delinquent payment processing. 4. Manage annual and bi-annual re-certification of new customers. 5. Establish a referral network utilizing various community resources. 6. Complete assessments, eligibility reports, case management summaries, declination referrals and other required documentation in keeping with agency standards. 7. Develop and maintain professional and collaborative relationships with customers, community supports, staff, volunteers, referring agents and other professionals. 8. Attend Agency staffing, training required by Duquesne Light Company, and continue to increase professional business skills. 9. Maintains client confidentiality.

Minimum Requirements Successful candidate must have a High School Diploma (Bachelors Degree preferred) with previous experience working in customer relations in education or social services related field. Must have strong communication skills, computer skills, and knowledge of Microsoft Office. Current Act 33/34 clearances, a valid PA driver’s license and reliable transportation are required. EOE

Please send cover letter and resume to [email protected]