Global Reporting Initiative

The Global Reporting Initiative (GRI) is a network-based organisation that has developed the world’s most widely used sustainability reporting framework. This framework sets out the principles and indicators that organisations can use to measure and report their economic, environmental and social performance. The cornerstone of the framework is the Sustainability Reporting Guidelines. The City of Greater Geelong addresses the following G3-1 Sustainability Reporting Guidelines within the 2013-2014 Annual Report:

GRI Indicator and Description Page No. Strategy and Analysis GRI Indicator and Description Page No. 1.1 Statement from the CEO 12-13 Environmental Indicators EN5 Energy saved due to conservation and 102 2.1 Name of organisation Front efficiency improvements cover EN6 Initiatives to provide energy efficient or 92-95 2.2 Primary brands, products and/or services 16-17 renewable energy 51-54 EN8 Total water use 102 61-120 2.3 Operational structure of the organisation 49-50 EN14 Strategies, current actions and future 98-103 plans for managing impacts of 2.4 Location of organisation 243, biodiversity Back EN18 Initiatives to reduce greenhouse gas 93 cover emissions and reductions achieved 2.6 Nature of ownership and legal form 35 EN22 Total weight of waste by type and 8, 100 2.7 Markets served (Wards) 34-43 disposal method 2.8 Scale of the organisation and its operations 14-15, 156-160 Labour Practices 2.10 Awards received in the reporting period 18 LA1 Total workforce by employment type, 55-56 employment contract and region Report Parametres LA2 Total number and rate of employee 55 3.1 Reporting period 4, Front turnover cover LA7 Rates of injury, lost days and 116 3.3 Reporting cycle 25 absenteeism 3.4 Contact point for questions 243 LA8 Education, training, Counselling, 107 prevention and risk control programs in 3.5 Process for defining report content 4, 62 place to assist workforce members and 3.6 Boundary of the Report 34 their families LA11 Programs for skills management and 107 Governance, Commitments and Engagement lifelong learning that support the 4.1 Governance structure of the organisation 129-136 continued employability of employees and 4.4 Mechanisms for the community and 35-46 assist them in managing career endings employees to provide recommendations or 117-120 Product Responsibility direction to Councillors. PR5 Practices related to customer satisfaction 105 4.8 Council mission and values 48 including results of surveys measuring 113-114 4.12 Externally developed charters, principles or 44-46 customer satisfaction. initiatives to which the organisation belongs PR8 Total number of substantial complaints 131 4.13 Memberships in Associations 44-46 regarding breaches of customer privacy 4.14 Stakeholder groups engaged by the 118-120 and losses of customer data organisation 144-148 4.16 Approaches to stakeholder engagement 118-120 4.17 Key topics raised through stakeholder 118-120 engagement

Economic Indicators EC1 Economic value generated 14-15, 156-160, 163-166 EC3 Coverage of the organisations defined 202 benefit plan obligations EC4 Financial assistance received from 139-140 Government

238 Index A Page Freedom of Information 131 Annual Financial Report 154-236 Future Proofing Geelong 92 Asset Management 135 G Audit Advisory Committee 129 Geelong Library and Heritage Centre 78, 122 Auditor General’s Reports - Financial Report and 236-237 Geelong Ring Road Employment Precinct 29, 80-81 Standard Statements Global Reporting Initiative 238 Auditor General’s Reports - Performance 126-127 Statement Glossary 241 Awards – Outstanding Achievements 18 Grants – Community Arts and Community 144-145 B Festival Grants – Councillor Community 146-148 Bellarine Link 28 Grants – External 139-140 Best Value 137 Growing Geelong Funding Priority 30-31 Business Continuity Management 135 Growing Our Economy Strategic Direction 78-91 C H Calendar of Events 20-21 Healthy Together Geelong 65, 121 Carers Recognition Act 133 How We Do Business Strategic Direction 104-120 Categories of Documents 133 I Central Geelong Revitalisation 27-28 Information Privacy 131 Challenges 69,84, 97,111 Integrated Children’s Centres 63 Charter of Human Rights and Responsibilities 133 Internal Audit 129-130 Chief Executive Officer 51 Interpreter Services 242 Chief Executive Officer’s Message 12-13 K Citizenship 134 Karreenga Aboriginal Action Plan 63-64 City Plan Actions Update 24 L City Services (Division) 52 Land 400 Land Combat Vehicle System 28 Clifton Springs erosion mitigation 92-93,123 Lara Town Centre Expansion Project 82,122 Community Services (Division) 53 Local Government Community Satisfaction 95 Community Engagement Events 118-120 Survey Local Laws 134 Community Wellbeing Strategic Direction 63-77 M Convention and Exhibition Centre 27 Major Events 82 Contact Us 243 Mayor 37 Contractor Management 135 Mayor’s Message 10-11 Corporate Services (Division) 52 Mission Statement 48 Council appointments to Committees and Groups 44-46 Municipal Early Years Plan 64 Council Elections 35 Municipal Public Health and Wellbeing Plan 64 Council Funding Priorities 26-32 N Council Meetings 35-36 National Competition Policy Compliance 133 Council Services 16-17 O Councillors 38-43 Occupational Health and Safety 56, 108 Customer Service Achievements 105 Organisation Structure 49-50 D P Development Contribution Plans 141-143 Performance Highlights 1 Disability Action Plan 64,149-150 Performance Statement 2013-2014 121-124 Documents Available for Public Inspection 132 Population 5,8 Domestic Animal (Dogs and Cats) Management 68,151 Planning Framework 23-24 Plan Planning and Tourism (Division) 53 E Portarlington Safe Harbour 31-32 Employee Excellence Awards 57 Projects, Recreation and Central Geelong 54 Enterprise Geelong 54, 122 (Division) F Protected Disclosure Act 131 Facts and Figures 8 R Financial Performance - overview 14-15 Risk Management Program 134 Financial Sustainability Review 108-109 S

239 Service Awards - Employee 58 Staff Profile 55-56 Standard Statements 226-234 Statutory Information 131-136 Summary of Financial Performance 156-160 Sustainable living events 93-94 Sustainable Built and Natural Environment 92-103 Strategic Direction T Training and Development 107 V Victorian Adaptation and Sustainability 93 Partnership Victorian Local Government Indicators 152-153 Vision 2 Values and Behaviours 48 Volunteers 59-60 W Ward Map 34 Waste Management 95 Well4Life Program 107 Women in Community Life Advisory Committee 106 Y Yarra Street Pier project 26,81

240 Glossary

2013-2014 Annual Business Plan Internal Audit The business plan the City will pursue over a 12 An independent appraisal function which examines and month period to achieve the objectives and strategies evaluates the City of Greater Geelong’s financial, in the City Plan. management and internal control systems. Asset LGA Property owned by the City. Local Government Act 1989. Best Value Local Laws The review of all services provided by Council to Those laws under the jurisdiction of the Council and ensure they meet the quality and cost standards and enforced by City Staff and/or Victoria Police. the needs of the community. LGA s208A – s208G. Capital Projects Non-capital projects Projects that result in the creation or improvement of A discretionary project that does not result in the an asset. creation of an asset. City Plan Ordinary Council Meeting The Council Plan that sets out the objectives and Regular scheduled Council Meetings held twice a strategies the City will strive to achieve over a four- month. year period. CoGG Outcome City of Greater Geelong A result of actions focused on objectives Council Funding Priorities Performance Indicator Council’s key long term projects for the municipality, Indicators used to monitor the performance of the city in many of which require funding to be secured from achieving its objectives in the 2013-2017 City Plan. State and Federal Government and/or the Private Sector. Councillors Portfolio Elected representatives of Council who serve a four A specific area of responsibility allocated to each year term. Councillor. FTE Special Council Meeting Full-time Equivalent Employment – 1 FTE is Those Council Meetings held for special purposes and equivalent to one person working 38 hours per week. in addition to the twice monthly ordinary Council Meetings. Financial Year Strategic Directions This document reports on the financial year from 1 The four key areas that council will focus on over a four July 2013 to 30 June 2014. year period, as outlined in City Plan 2013-2017. G21 – Geelong Region Alliance Strategy A regional alliance of municipalities, business and A plan to implement the long-term objectives of the organisations to plan for the future development in organisation. See City Plan. the Geelong Region. Governance Victorian Local Government Indicators Administration of the City’s compliance with the LGA. Results from the community Satisfaction survey conducted by the State Government Infrastructure Ward Long term assets / structures that provide services to Defined electoral area to which a representative is the community. elected as Councillor.

241 Interpreter Services

Interpreter Service Please call the Translating and Interpreting Service (TIS National) on 131 450 and ask Mandarin them to telephone the City of Greater Geelong 如果你需要口译员，请致电 131 450 联系翻译和 on 03 5272 5272. Our business hours are 8.30am – 5.00pm. 口译服务署（TIS National），要求他们致电 03 5272 5272 联系 City of Greater Geelong。我们 的工作时间是 8.30 – 5.00。 Arabic إذا كنتم بحاجة إلى مترجم، الرجاء التصال بخدمة الترجمة الخطية Russian على الرقم 131 450، والطلب (TIS National) والشفهية Если вам нужен переводчик, то позвоните в على City of Greater Geelong منهم التصال بوكالتكم Службу письменного и устного перевода – amالرقم 03 5272 5272. أوقات عملنا هي 8:30 (TIS National) по номеру 131 450 и скажите 5:00pm. переводчику, что вам нужно позвонить в City of Greater Geelong по номеру 03 5272 Croatian 5272. Наш распорядок работы: 8.00 – 5.00. Ako vam je potreban tumač, molimo nazovite Službu za prevođenje i tumačenje (TIS Serbian National) na 131 450 i zamolite ih da nazovu Ако вам је потребан тумач, молимо вас да City of Greater Geelong na 03 5272 5272. позовете Службу преводилаца и тумача Naše radno vrijeme je od 8.30 - 17.00 h. (Translating and Interpreting Service - TIS National) на 131 450 и замолите их да Dinka позову City of Greater Geelong на 03 5272 Na kɔɔr yïn athok/ raan ë thok waaric, alim ba 5272. Наше радно време је 8.00 – 5.00. yup të yenë ka cï kek gɔɔɔ t geriic ku kɔc waar thook thïn (TIS National) në 131 450 ku thiëc Spanish kek bïk yup në telepun de City of Greater Si necesita intérprete, llame al Servicio de Geelong në 03 5272 5272. Thää ye ɣok ke luui Traducción e Interpretación - Translating and aye 8.30 nhiäkdur – 5.00 thëëi. Interpreting Service (TIS National) al 131 450 y pídales que llamen a City of Greater Geelong Greek al 03 5272 5272. Nuestro horario de atención Aν χρειάζεστε διερμηνέα, παρακαλείστε να es 8.00 – 5.00. τηλεφωνήσετε στην Υπηρεσία Μετάφρασης και Διερμηνείας (Εθνική Υπηρεσία TIS) στο 131 Sudanese – Arabic TIS) لو داير مترجم، اتصل بخدمة الترجمة التحريرية والشفهية και ζητήστε να τηλεφωνήσουν City of 450 بالتلفون رقم 131 450 واطلب منهم يضربو تلفون (Greater Geelong στο 03 5272 5272. Οι ώρες National على City of Greater Geelong لمجلس مدينة جيلونغ .λειτουργίας μας είναι 8.00-5.00 الرقم 03 5272 5272. نحن بنشتغل من الساعة 8.30 صباحا .لغاية 5 العصر Italian Se hai bisogno di un interprete, per favore telefona al Servizio Traduttori e Interpreti (TIS Thai National) al 131 450 e chiedi loro di telefonare หากทท่านตต้องการลท่าม โปรดโทรถถึงบรริการแปลและ alla City of Greater Geelong allo 03 5272 5272. ลท่าม (TIS National) หมายเลข 131 450 แลต้วขอใหต้ Il nostro orario di ufficio è dalle 8.30am alle เขาโทรถถึง City of Greater Geelong หมายเลข 03 5.00pm. 5272 5272. เวลาททาการของเราคคือ 8.30am - 5.00pm. Macedonian Ако ви треба преведувач ве молиме јавете Vietnamese се на Translating and Interpreting Service (TIS Nếu cần thông ngôn viên, xin quý vị gọi cho National) на 131 450 и побарајте од нив да Dịch Vụ Thông Phiên Dịch TIS Toàn Quốc. TIS се јават на City of Greater Geelong на 03 Toàn Quốc qua số 131 450 và nhờ họ gọi cho 5272 5272. Нашето работно време е од 8.30 City of Greater Geelong qua số 03 5272 5272. - 17.00 часот. Giờ làm việc của chúng tôi là 8.30am - 5.00pm.

242 243 Contact Us

You can view a hard copy of the 2014-2015 Web update of City Plan 2013-2017 at any of our Customer Service Centres or libraries. www.geelongaustralia.com.au If you would like a copy to keep, please contact Social Media Customer Service on the number below to geelongaustralia arrange for one to be sent to you. @GreaterGeelong Electronic copies are available on our website This document contains important information geelongmayor about the City of Greater Geelong. If you do not understand the content or would like further @geelong_mayor information please contact us via one of the following easy ways: Email Telephone Get online and drop us an email at: [email protected] Pick up the phone between 8.30am and 5.00pm weekdays to call us on Mayor and Councillors (+ 61 3) 5272 5272 Email [email protected] and Post [email protected] Write to us at: City of Greater Geelong PO Box 104 In Person Geelong 3220 Australia You can always visit us at any one of our Fax conveniently located Customer Service Centres: Send us a fax on (03) 5272 4277 Geelong – Brougham Street 100 Brougham Street

Geelong West Library, 153A Pakington Street

Belmont Library, 163 High Street

Corio Corio Shopping Centre, Shop 4K 83A Purnell Road

Drysdale 18- 20 Hancock Street

Ocean Grove The Grove Centre 66-70 The Avenue

Waurn Ponds Library, 230 Pioneer Road

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