Youth Consultation Service

of 6 YCS PERFORMANCE EVALUATION FORM I.T. Helpdesk/Computer Technician

EMPLOYEE NAME: ______FACILITY/PROGRAM (specify): ______REVIEWER NAME: ______REVIEWER TITLE: ______

The age of the clients served: ___ under 1 year; ___ 1-4 yrs; ___ 5-12 yrs; ___13-17 yrs; ___ 18-22 yrs

SOURCE OF DATA* RATING** COMMENTS (abbreviation)

DUTIES AND RESPONSIBILITIES

2.1.1 Provide first level technical support over the phone.

2.1.2 Record all technical calls into the Track IT database, resolve issue and/or escalate to level two supports, as needed. 2.1.3 Ensure that technical helpdesk tickets are processed and completed in a timely and accurate manner 2.1.4 Troubleshoot and resolve networking (LAN, WAN, internet, and intranet), system access, hardware (PCs, printers, networking devices, etc.), operating system and application issues over the phone, remotely and/or onsite, when needed. 2.1.5 Provide technical assistance in design, installation, and support of hardware, software, and related services to the agency’s subsidiaries and departments 2.1.6 Evaluate and recommend hardware and software upgrade or replacement for departments and subsidiaries, as needed.

*SOURCES OF DATA MAY INCLUDE ONE OR MORE OF THE FOLLOWING (Use abbreviations): Record Review (RR); Direct Observation (DO); Supervision (S); Case Conferences (CC);Client Feedback (CF); Auditor Feedback (AF); Staff Feedback (SF); Personnel Record (PR).

SUMMARY OF PERFORMANCE (Attach additional sheets, if necessary) Numerically rate whether the employee’s performance has exceeded, met or not met the performance standards. Be as specific and quantitative as possible. If the performance is numerically rated either: 1) Unsatisfactory or 2) Needs Improvement, please provide a written description of performance. For ratings of 3 and above, a numerical rating in the right hand column is sufficient.

**PERFORMANCE RATINGS: 1 = Unsatisfactory 2 = Needs Improvement 3 = Effective 4 = Highly Effective N = Not Applicable Page 2 of 6 YCS PERFORMANCE EVALUATION FORM I.T. Helpdesk/Computer Technician

SOURCE OF DATA* RATING** COMMENTS (abbreviation) 2.1.7 Update inventory system for hardware asset and software tracking via Track IT. 2.1.8 May provide input regarding vendor-proposed hardware and software additions and changes 2.1.9 May assists in evaluation and testing of unreleased software and in planning for future needs 2.1.10 Perform other duties and responsibilities as defined by IT Management (IT Manager, Director, and VP of Information Technology). 2.2.1 Document on appropriate form when repairs/ replacements of hardware/software are made 2.2.2 Document accurate report of mileage, etc on expense report

2.3.1 Maintain a clean working environment for all staff, students and visitors 2.3.2 Report any hazardous or unsafe conditions to supervisor and employ preventive/containment measures. 2.4.1 Demonstrates knowledge of IT terminology, computer software and applications 2.4.2 Demonstrated ability to establish and maintain effective working relationships 2.4.3 Demonstrated ability to exercise good judgment in evaluating situations and choosing an appropriate course of action 2.4.4 Demonstrated knowledgeable of student rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all residents in a safe, secure environment

SOURCE OF DATA* RATING** COMMENTS (abbreviation) 2.4.5 Demonstrated ability to communicate effectively both orally and in writing 2.5.1 Demonstrates respect, cooperation, consideration and tact in dealing with subordinates, peers, supervisors and others 2.6 The employee will cooperate with the licensee and the applicable State department or division licensing unit with any legally mandated inspections or investigations

CORE COMPETENCY TRAINING

Core competency trainings completed (If 100% of core competency trainings are completed, the score is 4 If any of the core competencies are not completed, the score is 1 There are no scores of 2 or 3 for this item)

CORE VALUES (All Staff)

ATTENDENCE & PUNCTUALITY Regularly present and punctual Calls supervisor in advance if unable to report to work

DEPENDABILITY/ FLEXIBILITY Completes assignments on time and carries out instructions Performs well under pressure and handles multiple assignments Takes on new responsibilities

SOURCE OF DATA* RATING** COMMENTS (abbreviation) COMMUNICATION Communicates knowledge clearly, accurately, and thoroughly Listens attentively and responds thoughtfully

TEAMWORK Coordinates own work with others, seeks opinions, values working relationships

SAFETY COMPLIANCE Regularly attentive to safety and health regulations RESPECTFUL EMPLOYEE RELATIONS Treats all people with respect Values diverse perspectives Provides constructive feedback to staff Maintains confidentiality of sensitive issues CORE VALUES (Supervisory Staff Only) CONFLICT RESOLUTION Resolves conflicts quickly and fairly by implementing appropriate procedures which lead to positive outcomes LEADERSHIP/ACCOUNTABILITY/OWNERSHIP Takes personal responsibility for unit’s success and leads to achieve goals Honest and ethical in all responsibilities entrusted to him/her.

STAFF DEVELOPMENT Fosters employee advancement Encourages individual and/or unit training and development of staff

SOURCE OF DATA* RATING** COMMENTS (abbreviation) members Supports staff participation in committees and in-service training Respects aspirations of people within the department Takes personal responsibility for hiring decisions that support the advancement of women and multicultural community AFFIRMATIVE ACTION & DIVERSITY SUPPORT Participates in diversity training opportunities both for self and encourages staff Provides a supportive work environment for a multicultural workforce BUDGETARY CONTROLS Accurately forecasts and maintains budgetary projections; controls operating costs by effectively utilizing staff, materials, equipment Project 2 (Description): Project 3 (Description):

The sum of all of the rated items =

______The number of items rated =

______Average Rating =

______

SOURCE OF DATA* RATING** COMMENTS (abbreviation) SUPERVISOR COMMENTS (Optional)

EMPLOYEE COMMENTS (Optional)

OVERALL PERFORMANCE RATING Please check one: Highly Effective (Average score of 3.55-4.0) Effective (Average score of 2.55-3.54) Needs Improvement (Average score of 1.55.-2.54) Unsatisfactory (Average score of 1.0 to 1.54)

______Administrator’s signature Date Employee’s signature Date

Please send completed evaluation and PSF (if employee is receiving salary increase) to Human Resources.

**PERFORMANCE RATINGS: 1 = Unsatisfactory 2 = Needs Improvement 3 = Effective 4 = Highly Effective N = Not Applicable