King Edward Road Surgery Patient Participation Group

KING EDWARD ROAD SURGERY PATIENT PARTICIPATION GROUP

MINUTES OF MEETING MONDAY, 4th March 2013

Present: Muriel James (Chairman), Brian Johnson (Vice Chairman), Dr Judith Reeder, Jon Atkinson (Practice Manager) Anne Jones, John Perkins (Treasurer), Mary Sullivan (Co- opted Member), Debbie Bayliss (Co-opted Member)

Apologies: Miriam Solomon, Diane Higginson, Pam Cummings,

Practice Manager’s Report

Patient Surveys 2012

JA reported that he had circulated the Patient Survey to the PRG. Only two responses had been received none of which were critical of the survey and were more in the region of comments on the responder’s own experience of the telephone/appointment system. Looking at the Patient Survey in line with the new regulator, The Care Quality Commission (CQC), we will be reviewing Patient Safety and Quality of Care. JA said that the Practice would now press ahead on: Selecting the new telephone system by December this year; Triage Services re telephone appointments; promote Patient Partner and on-line appointments. Staff Changes JA reported that Nurse Janet Anfield has left. Janet was working in the Diabetic area. A replacement is now under review. Mary Ann Mills and Amy Freeman have both left. Replacement Receptionists, Natalie Kalha and Sue Brickwood have been appointed. One Administrator, Lynn Favell, has been appointed and commenced her employment on the 4 th March. There is one further vacancy for a second Administrator. Two new Doctors, Dr Onakoya and Dr Shecker will commence in April and will remain with us through to August. JA reported that the Annual Year End of the cycle of reporting QoF etc. completes by the end of March. Secretary’s Report

MEJ reported that she had attended a meeting of the Locality Board on Thursday, 7th February. She had expected to attend a second meeting on Tuesday, 5th March, but had been advised that the Locality Engagement Group Chair and Vice Chair were not invited to this meeting. Their future attendance would be discussed at the meeting. MEJ said that both she and the Vice Chair had sent emails expressing their unhappiness with this situation.

MEJ said that she had heard from Diane Higginson and Diane would be back in the UK during March and would be attending the April meeting.

MEJ reported that a copy of the last issue of Contact had been put onto the NAPP website.

Details of The Corkill Award given by NAPP were briefly discussed. This award is retrospective and it was therefore considered that we would assemble as much evidence as possible re our Stroke Day etc. to enable us to apply for this award in 2014. Vice Chairman’s Report

Nothing to report.

Treasurer’s Report

JP said there was no change in monies held, namely: Current Account £1,711.01, Building Society £1,530.73.

From monies held the sum of £1,116 was held pending the purchase of the new ECG machine. JA said that this had now been purchased at a cost of £3,372 and that a training session was arranged for Tuesday, 19th March, to train people to use it. MEJ asked JA if photographs of this training could be taken for the PPG to include in the next edition of Contact and for use in our ‘what we did’ in our Corkill Award submission.

Focus on Health – 13th May 2013

MEJ had spoken to Maria DiGorgio of the Stroke Association. JA in turn would speak to Wendy Green regarding the Clinical Input.

Minutes of Last Meeting

The minutes of the meeting held on 4th February 2013 were passed as correct.

Matters Arising from the Minutes

There were no matters arising.

Any Other Business

JA said that it had been brought to his notice that there was an AP to use on iphones which would given a local rate for 084 numbers. He would pass this to MEJ for trial.

AJ asked a question on ‘stress’ particularly in the context of the problem caused to small employers when employees are absent for this reason. JA said that, subject to a company’s terms of contract with an employee, it would possible for an employer to contact the employee’s doctor and request further information.

MEJ said that Miriam Solomon had said that for various reasons she would be stepping down from the committee as she didn’t feel she was able to give the necessary commitment.

Date of Next Meeting

The next meeting, due to the Easter Holiday, will be held on Monday, 8th April 2013 at 2 p.m.