Third Workshop on Trust

5th WORKSHOP ON TRUST WITHIN AND BETWEEN ORGANIZATIONS

January 28-29 2010, Madrid, NH Eurobuilding Madrid

CHAIRS:

KATINKA BIJLSMA-FRANKEMA, Associate Professor of Organization Theory, VU University Amsterdam, Professor of Organization Sciences at EIASM

SIM SITKIN, Professor of Management, Faculty Director Center of Leadership and Ethics, Fuqua School of Business, Duke University, Durham, NC, USA, Professor of Organization Science, VU University Amsterdam

LOCAL HOST:

JOSE MARIA PEIRO, Professor of Work and Organizational Psychology, University of Valencia, Spain,

KEY NOTE SPEAKERS:

SIRKKA JARVENPAA, Bayless/Rauscher Pierce Refnes Chair in Business Administration, Information, Risk and Operational Management, University of Texas at Austin, USA

RANJAY GULATI, Jaime and Josefina Chua Tiampo Professor of Business Administration Harvard Business School, USA

1 Thursday January 28

08.00-08.45 Registration and coffee

08.45-.09.00 Welcome

09.00-09.45 (Roma room) KEY NOTE SIM SITKIN: Understanding the formation and dissolution of distrust: Some implications for theory and research

09.45-10.00 Coffee

10.00- 11.30 Paper presentation session 1

13.00- 14.15 Lunch

15.45-16.15 Refreshments

16.15 – 17.45 Paper presentation session 4

17.45 – 18.30 (Roma room) KEY NOTE RANJAY GULATI: Trust in interorganizational relations: State of the art and promising directions for future research

Informal Dinner

Friday January 29

09.15-10.00: (Roma room) KEY NOTE SIRKKA JARVENPAA: High Risk Inter- organizational Collaboration: When Trust Becomes (More) Irrelevant?

10.00-10.30: Coffee

10.30 - 12.00: Paper presentation session 5

12.00-13.30: Lunch

15.00 -15.30 refreshments

17.15- 18.00 (Roma room) Closing session

2 SPECIAL THEME SESSIONS AND CHAIRS:

I: TRUST AND REPUTATIONS CHAIRS: Karen S. Cook, Department of Sociology, Stanford University, Stanford CA, USA Coye Cheshire, IS School, University of California at Berkeley, Berkeley CA, USA

II: TRUST AND CONTROL IN ORGANIZATIONAL RELATIONSHIPS CHAIR: Ana Cristina Costa, Brunel University of West London, London, UK.

III: TRUST IN THE CONTEXT OF NEGOTIATION AND CONFLICT RESOLUTION CHAIRS: Kurt Dirks, Washington University in St. Louis, USA Don Ferrin, Singapore Management University, Singapore Deepak Malhotra, Harvard Business School, USA

IV: THEORIZING ABOUT TRUST ACROSS CONTEXTS CHAIRS: Richard Priem, University of Wisconsin–Milwaukee, USA Antoinette Weibel, University of Liechtenstein, Liechtenstein Reinhard Bachmann, University of Surrey, UK

TRUST AND RETRENCHMENT CHAIRS: Aneil Mishra, Michigan State University, US Karen Mishra, Meredith College, US

VI: TRUST IN BUYER-SELLER RELATIONSHIPS CHAIRS: Sandro Castaldo, Bocconi University, SDA School of Management, Milan, Italy Fabrizio Zerbini, Bocconi University, SDA School of Management, Milan, Italy Guido Möllering, Max Planck Institute for the Study of Societies, Köln, Germany

VII: COOPERATION AND TRUST IN SMALL AND NEW ENTERPRISES CHAIRS: Matthias Fink, Vienna University of Economics and BA, Austria Teemu Kautonen, University of Vaasa, Finland

VIII: TRUST AT THE ORGANIZATIONAL LEVEL CHAIRS: Denise Skinner, Coventry University, UK Nicole Gillespie, Melbourne Business School, Australia. Rosalind Searle, The Open University, Walton Hall, Milton Keynes, UK Deanne N. Den Hartog, University of Amsterdam Business School, The Netherlands

IX: WHEN TRUST MAKES SENSE IN INTER-FIRM RELATIONS (AND WHEN NOT) CHAIRS: Peter P. Li, Copenhagen Business School, Danmark Paul W.L. Vlaar, VU University Amsterdam, The Netherlands.

X: TRUST WITHIN AND BETWEEN ORGANIZATIONS IN THE THIRD AND PUBLIC SECTOR CHAIRS: Fergus Lyon, Middlesex University, UK Malin Tillmar, Linköping University, Sweden

3 1-Thursday 10.00-11.30

Trust across Contexts 1 Cooperation and Trust in Trust Development Small and New Enterprises

(Roma room) (Brusselas room) (Moscu room)

Chairs: Chairs: Chair: Richard Priem Matthias Fink Sim Sitkin Antoinette Weibel Teemu Kautonen Reinhard Bachmann

Nancy Buchan Andrea Moro & Devendrea Kurt Dirks, Patrick Kodwani Sweeney, Paul Lester & THE COMPLEXITY OF TRUST: Patrick Curran UNDERSTANDING THE INFLUENCE TRUST ME, I’M AN ENTREPRENEUR! OF CULTURE ON THE NATURE OF CAN TRUST HELP SMES TO GAIN THE TRAJECTORY OF TRUST AND TRUST DEVELOPMENT THE CREDIT THEY NEED? TRUST: HOW DOES TRUST IN LEADERS DEVELOP AND WHY?

Discussant: Discussant: Discussant: Bijlsma-Frankema Kautonen Vanneste

Elias Jammal Andrew Maxwell Bart Vanneste, Tobias Kretschmer & Phanish TRUST PROTOTYPES IN ARAB- THE EFFECT OF TRUST DISPLAYS Puranam GERMAN BUSINESS RELATIONS ON CO-OPERATIVE RELATIONSHIP DEVELOPMENT:LESSONS FROM THE DEVELOPMENT OF THE VENTURE INVESTMENT TRUST PROCESS

Discussant: Discussant: Discussant: Dirks Buchan Moro

Katinka Bijlsma-Frankema, Ed Matthias Fink & Teemu Kautonen Sleebos & Dick de Gilder SELF-COMMITMENT, PERCEIVED TRUSTWORTHINESS AND RISK TRIPLE TRUST AND TEAM TAKING RELATIONSHIPS IN INTER- PERFORMANCE: EFFECTS OF TRUST FIRM COOPERATION: SOME IN TEAM MEMBERS, MANAGERS AND EVIDENCE FROM FINNISH SME TO SENIOR MANAGEMENT COOPERATION PERFORMANCE IN SMES

Discussant: Discussant: Maxwell Jammal

4 2-Thursday 11.30-13.00

2-Thursday 11.45-13.15

Location Locations:

Trust across Contexts 2 When Trust makes sense Trust in the Context in Inter-Firm Relations-1 of negotiation and Conflict Resolution (Brusselas) (Roma) (Moscu)

Chairs: Chairs: Chairs: Richard Priem Peter Li Kurt Dirks Antoinette Weibel Paul Vlaar, Don Ferrin Reinhard Bachmann Deepak Malhotra

Cordula Brazantny Kirsimarja Blomqvist & Charles Pamela Yeow, Danielle Snow Tucker & G.Tendayi Viki UNDERSTANDING TRUST IN MANAGER-SUBORDINATE HIGH-PERFORMANCE TRUST IN THE MANAGING RELATIONSHIPS: GLOBAL KNOWLEDGE ECONOMY ORGANISATIONAL CHANGE A MULTI-COUNTRY, MULTI-CULTURAL USING SOCIAL ACCOUNTS: STUDY THE IMPORTANCE OF TRUST (THE MODERATING EFFECT OF COLLECTIVISM)

Discussant: Discussant: Balachandra Wasti Discussant: Erdil Eser

Roy Chua & Crystal Xiangwen Nazli Wasti, Elif Sengun & Cetin Karen Walch & Denis Jiang Onder Leclerc

WITH MY HEAD OR WITH MY HEART? THE DARK SIDE OF TRUST IN TRUST AND THE GLOBAL A STUDY OF HOW CHINESE BUYER-SUPPLIER RELATIONSHIPS: NEGOTIATION MINDSET EXECUTIVES TRUST OVERSEAS THE CASE OF PHARMACY-DRUG CHINESE AND NON-CHINESE WHOLESALER RELATIONSHIPS BUSINESS PARTNERS

Discussant: Discussant: Discussant: Yeow Barzantny Blomqvist

Selin Eser Erdil, Arzu Wasti & Lakshmi Balachandra Hwee Hoon Tan EAT, DRINK, AND CONCEPTUALIZING TRUST IN NEGOTIATE? THE ROLE OF COWORKERS IN COLLECTIVISTIC DINING DURING CULTURES: A SCALE DEVELOPMENT NEGOTIATING ON TRUST STUDY DEVELOPMENT AND VALUE CREATION

Discussant: Chua Discussant: Walch

5 3-Thursday 14.15-15.45

Trust and Control When Trust makes Trust and Trust at the 1 sense in Inter-Firm Retrenchment Organizational Relations-2 Level: (Roma) concept and (Brusselas room) (Moscu room) measurement (Oslo room) Chair: Chairs: Chairs: Chair: Aneil Mishra- Denise Skinner Ana Cristina Costa Peter Li - Paul Vlaar Karen Mishra Deanne den Hartog

Anna Brattström & Alessio Castello & Gwen Chen Mika Vanhala Anders Richtner Francis Bidault TRUST ATTITUDE IN THE TESTING INVARIANCE PLAYING GOOD COP – MEASURING THE IMPACT POST- REDUNDANCY OF THE IMPERSONAL BAD COP: HOW TRUST OF TRUST ON CREATIVITY PHASE: CASE STUDY OF A TRUST SCALE AND CONTROL CAN BE AND INNOVATIVENESS: AN UK MANUFACTURING COMBINED IN AN EXPERIMENTAL COMPANY ALLIANCE INVESTIGATION Discussant: Discussant: Discussant: Schlosser Discussant: Mari Liu Six

Jose Sanchez, Clara Andreas Hoecht, Ed Lars Fuglsang, Agustin & Maria Velez Derbyshire & Birgit Francine Schlosser & Søren Jagd Poul & Schyns Marjorie Armstrong- Bitsch Olsen A DUAL-ROUTE MODEL Stassen OF CONTROL SYSTEMS - THE ROLE OF TRUST IN THE TRUST AND TRUST ASSOCIATIONS RETENTION OF KEY STAFF RESTRUCTURING AS SENSEMAKING IN FOR DISTRIBUTION IN A HIGH TECHNOLOGY RELATIONAL SIGNALING: ORGANIZATIONS CHANNEL INDUSTRY ACQUISITION A QUALITATIVE ANALYSIS RELATIONSHIPS CONTEXT OF EMPLOYEES’ RESPONSES TO Discussant: Discussant: UNWILLING Discussant: Brattström Bidault VULNERABILITY Vanhala

Discussant: Chen

Isabelle Mari Zheng Liu & Yongjiang Shi Frederique Six et al UNDERSTANDING THE DYNAMICS OF TRUST THE DEVELOPMENT OF RESPECT AND AND CONTROL IN INTER-FIRM TRUST: CASE ORGANIZATIONAL PLURALISTIC OF CHINESE ANIMATION TRUST: AN UNDER CONTEXTS: A INDUSTRY EXAMINED COMPARISON OF RELATIONSHIP INSTITUTIONAL THEORY AND CONVENTIONAL THEORY

Discussant: Discussant: Discussant: Sanchez Fuglsang Hoecht

6 4-Thursday 16.15-17.45

Trust and When Trust Trust and Trust at the Trust in the Control 2 makes sense in Reputation Organizational Third and Public Inter-Firm Level: Sector 1 Relations 3 Break down (Moscu) and repair (Estocolmo) (Roma) (Brusselas) (Oslo) Chair: Chairs: Chairs: Chair: Chairs: Ana Cristina Costa Peter Li Karen Cook Nicole Gillespie Fergus Lyon Paul Vlaar Coye Cheshire Rosalind Searle Malin Tillmar

Alexander Vos de Mohammed Ibrahim Ko Kuwabara Graham Dietz & Claudio Travaglini Wael, Dries Faems Nicole Gillespie & Petra de Weerd- DO REPUTATION THE Nederhof THE IMPACTS OF SYSTEMS ORGANISATION- MULTISTAKEHOLDER PERCEIVED UNDERMINE LEVEL TRUST REPAIR: SOCIAL COOPERATION? EXPLORING THE INFORMATION QUALITY A CASE STUDY OF COOPERATIVE: MICRO-LEVEL AND THE BBC PRODUCING AND DYNAMICS OF INTERORGANIZATIONAL REPRODUCING TRUST, FORMAL TRUST ON SOCIAL CAPITAL. CONTRACTS AND INTERORGANIZATIONAL A SYSTEM THINKING KNOWLEDGE SYSTEMS APPROACH TRANSFER IN CORPORATE INVESTMENT RELATIONSHIPS Discussant: Discussant: Discussant: Discussant: Discussant: Li Zhang Long Kretsos Ikonen

Nuno Oliveira Peter Li Chris Snijders, Uwe Lefteris Kretsos & Joaquin Garcia Cruz Matzat & Marcin Maria Koumenta & Ramon Valle THE PARADOX OF THE INTEGRATIVE Bober Carbrera TRUST IN INTER- FRAMEWORK OF INTER- AN INVESTIGATION FIRM ORGANIZATIONAL ONLINE REPUTATION: OF MULTIPLE PSYCHOLOGICAL COLLABORATION – TRUST: THE MICRO- FEEDBACK AND PSYCHOLOGICAL EMPOWERMENT AS A WHY RIGID MACRO AND DIVERSITY- REPUTATION SCORES CONTRACTS BREACH MEDIATOR BETWEEN STRUCTURES MAY UNITY META- AS A MEANS TO IN THE CONTEXT OF TRUST AND BE BETTER OFF EMERGENCE OVERCOME TRUST ORGANISATIONAL ORGANIZATIONAL THAN TRUST-BASED PROBLEMS CHANGE: CITIZENSHIP STRUCTURES IMPLICATIONS FOR BEHAVIOR: A SOCIAL TRADE UNIONS EXCHANGE MODEL IN STRATEGIES A PUBLIC CONTEXT Discussant: Discussant: Discussant: Discussant: Vos de Wael Ibrahim Kuwamata Discussant: Dietz Travaglini

Chris Long Yi Zhang & Huan Mirjami Ikonen & Wang Taina Savolainen CONTROL CREDIBILITY: REPUTATION TRUST ASSESSING ACTION BUILDING THROUGH DEVELOPMENT IN AND REACTIONS FAILURE DYADIC LEADER- FOLLOWER RELATIONSHIPS IN DIFFERENT TYPES OF ORGANIZATIONS

Discussant: Discussant: Discussant: Garcia Cruz Oliveira Snijders

7 5- Friday 10.30-12.00

Trust and Control When Trust Trust in Buyer-Seller Trust in the Third 3 makes sense in Relationships-1 and Public Sector Inter-Firm 2 Relations-4 (Estocolmo) (Moscu) (Roma) (Brusselas) Chair: Chairs: Chairs: Chairs: Ana Cristina Costa Peter Li Sandro Castaldo Fergus Lyon Paul Vlaar, Fabrizio Zerbini Malin Tillmar

Ana Cristina Costa & Dominika Latusek, Francis Bidault, Jose de Yong Teck Eng, Neil Anderson Motty Sasson & Paul la Torre & Stelios Gordon Liu & Yasmin Vlaar Zanakis Skhon

DYNAMICS OF TRUST BACK TO EVERYDAY DEMOGRAPHY VS. INSTITUTIONAL AND MONITORING: MANAGERIAL LIFE: CONTEXT: A CROSS- PERSPECTIVE ON IMPLICATIONS FOR DRAMA, GAME, FIGHT COUNTRY SURVEY OF THE ALLIANCE PARTNERS INNOVATIVE BEHAVIOR WILLINGNESS TO RELY ON AND KNOWLEDGE AND TEAM CLIMATE TRUST IN BUSINESS EXCHANGE AMONG PARTNERSHIPS NONPROFIT Discussant: ORGANIZATIONS: A Grund Discussant: ROAD TO Lazarick Discussant: COMMERCIALISATION Savolainen Discussant: Milbourne

Bart de Jong & Kurt Nathalie Lazaric, Le Pasi Sajasalo, Marikka Fergus Lyon Dirks Guell & Lorenz Heikkilä & Jukka Heikkilä SOCIAL ENTERPRISES, TRUST AND CONTROL ARE TRUST AND TO TRUST OR NOT TO INTER- WITHIN TEAMS: THE ROUTINES CRITICAL TRUST: THAT IS THE ORGANISATIONAL JOINT IMPLICATIONS FOR ICT USE? QUESTION – A CASE OF RELATIONSHIPS AND OF LEVEL AND RESULTS FROM A FINNISH TECHNOLOGY TRUST IN THE DISPERSION SURVEY OF FRENCH INDUSTRY SUPPLY DELIVERY OF PUBLIC SME’S NETWORK SERVICES

Discussant: Discussant: Discussant: Discussant: Costa Latusek Bidault Eng

Cristian Grund & WRAP UP Taina Savolainen Linda Milbourne & Christine Harbring Mike Cushman ROLE OF TRUST IN TRUST AND CONTROL- CUSTOMER FOCUS CHALLENGES TO EVIDENCE FROM A MANAGEMENT: TRUST IN A CHANGING REPRESENTATIVE MULTILEVEL EMPIRICAL THIRD SECTOR SAMPLE OF AND THEORETICAL ISSUES EMPLOYEES

Discussant: Discussant: Discussant: Sajasalo Lyon De Jong

8 6-Friday 13.30-15.00

Trust across Trust within Trust in Buyer- Trust at the Trust in the Contexts groups Seller Organizational Third and 3 Relationships- Level: Public Sector 2 Trust across 3 stakeholders (Brusselas) (Moscu) (Oslo room) (Estocolmo) (Roma ) Chairs: Chair: Chairs: Chairs: Chairs: Richard Priem Antoinette Weibel Katinka Bijlsma- Sandro Castaldo Rosalind Fergus Lyon Reinhard Frankema Fabrizio Zerbini Searle Malin Tillmar Bachmann Nicole Gillespie

Alexandra Gerbasi Vincente Peňarroja, Marc Goergen, Elin Wihlborg, & Dominika Virginia Orengo, Gerrit Rooks, Frits Chris Brewster Karin Axelson & Latusek Ana Zornoza & José Tazelaar & Chris & Geoffrey Malin Tillmar Snijders Wood THE PROCESS OF Maria Peiro IT SYSTEMS IN A TRUST-BUILDING IN GOSSIP AND CONTEXT, PUBLIC SECTOR INTERNATIONAL BONDING SOCIAL REPUTATION IN GOVERNANCE, CONTEXT –A BUSINESS CAPITAL IN VIRTUAL BUYER-SUPPLIER ASSOCIATIONAL MULTI- VENTURES – THE TEAMS: THE NETWORKS TRUST AND HRM: DISCIPLINARY CASE OF A U.S. – INFLUENCE OF DIVERSITY AND PERSPECTIVE ON TRAINING ON TRUST POLAND Discussant: COMMONALITIES TRUST COOPERATION. Vanneste Discussant: Discussant: Agneesens Discussant: Discussant: Muethel Tzafrir Dietz

Peter Li Korsgaard, Brodt & Lovisa Näslund Shay Tzafrir, Jonathan Roberts Pitariu Amit Gur & INTERCULTURAL Shimon Dolan TRUST AND TRUST AND TRUST- TRUST, IDENTITY AND THE ROLE OF CHILDCARE: BUILDING: THE PSYCHOLOGICAL TRUST BETWEEN DO PARENTS’ CONTEXTS AND ATTACHMENT TO CONSULTANT AND ORGANIZATIONS RELATIONSHIPS STRATEGIES OF GROUPS: CLIENT – A SEE WHAT THEIR WITH PRIVATE, ADAPTIVE LEARNING INFLUENCES ON PROCESS VIEW ON CUSTOMERS STATE AND THIRD IN ACCULTURATION COOPERATION THE BUYER-SELLER LEARN? THE SECTOR WITHIN GROUPS RELATIONSHIP EFFECT OF PROVIDERS IN THE TRUST ON UK CUSTOMER AGGRESSIVE BEHAVIOR Discussant: Discussant: Discussant: Discussant: Discussant: Gerbasi Peiro Snijders Brewster Tillmar

Miriam Muethel & Philip Agneessens Ranjay Gulati & WRAP UP Graham Dietz & Martin Hoegl Bart Vanneste Nicole Gillespie INDIVIDUAL VS. TEAM CULTURE, LEVEL EFFECTS OF TRUST WITHIN AND “‘TRUST ME, I’M A COGNITION AND TRUST AND ADVICE BETWEEN FIRMS POLITICIAN’: TRUST: THE ON PERFORMANCE TRUST REPAIR RELATIONSHIP EFFORTS IN THE BETWEEN WAKE OF THE UK COGNITIVE PARLIAMENT’S ORIENTATIONS AND 2009 EXPENSES TRUSTWORTHINESS SCANDAL”. Discussant: Discussant: Discussant: Discussant: 9 Näslund Li Korsgaard Roberts 7-Friday 15.30-17.00

Trust across Contexts Trust and Leadership Trust in the Third and Public 4 Sector 4

(Roma) (Brusselas) (Estocolmo)

Chairs: Chair: Chairs: Richard Priem Katinka Bijlsma-Frankema Fergus Lyon Antoinette Weibel Malin Tillmar Reinhard Bachmann

Bjarne Espedal & Svein Jone Pearce & Kenji Klein Robert Hurley Tvedt Johansen EMPLOYEE TRUST IN THEIR A SYSTEMS APPROACH TO ORGANIZATIONS: DOES RESTORING TRUST IN THE FINANCIAL TRUST IN TOP-LEADERSHIP: FAMILIARITY BREED MARKETS THE EFFECTS OF VERTICAL CONTEMPT? LEADER DISTANCE

Discussant: Discussant: Buckley Discussant: Long Näslund

Mark Saunders, David Sim Sitkin, Morela Lovisa Näslund & Jannie Lilja Bowen & Richard Slack Hernandez & Chris Long TRUST AS AN OBSTACLE TO CONFLICT LOCATION, THE CULTIVATING TRUST IN RESOLUTION: THE FAILED PEACE DEVELOPMENT OF SWIFT LEADERS: ARE ALL LEADER PROCESS BETWEEN THE MFDC TRUST AND LEARNING: BEHAVIORS EQUALLY REBELS AND THE GOVERNEMENT OF INSIGHTS FROM TWO INFLUENTIAL? SENEGAL DOCTORAL SUMMER SCHOOLS

Discussant: Discussant: Discussant: Hurley Espedal Pearce

Finian Buckley & Angelos WRAP UP Alexopolous

TRUST AS A CONTEXT PHENOMENON: SOME EVIDENCE FROM TWO SCIENCE RESEARCH CONTEXTS

Discussant: Saunders

10 Notes

Suggestions for the Organization of the 2012 Workshop:

Suggestions for FINT activities:

Name & Affiliation: