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Curriculum Vitae of H.E.M. Steps 23/08/2014 16:08:00 A8/P8

Personal info Surname: Steps Names Hans Egidius Marie Mobile 0031-6-44147171 E-mail [email protected] Website www.hanssteps.nl LinkedIn http://www.linkedin.com/in/hanssteps DOB 07-02-1974 Nationality Dutch Languages Dutch (mother tongue), English (fluent), German (conversational), French (learning) Residence Amsterdam, Maaseik Company Steps Quality Services BV, VAT: 822675882B01 Reg: 50321013

Key words Test expert / Project delivery manager with a vast 14 years experience in complex test projects. Certification: ISTQB foundation and practitioner, TMap, PrinceII, Itil

Desired jobs Project delivery management, Test strategist, Test management, Test coordination, Test analysis, Project management

Summary 14 years in testing complex software products. 10 years in test management positions. Managed up to 25 people. Coached testers. 12 years hands on test experience. Project delivery manager / Project manager. Expert in Agile testing, V-Model, heuristic testing, structured testing and out of the box test approaches. Banking: KBC, ABNAmro, BNPParibasfortis, ING, Rabobank, Obvion. Insurance: Zwitserleven, Interpolis, Clerical Medical, Heidelberger Leben. Technical: Testhuis, Sony, TomTom, Vodafone, OCE, D-Reizen. Healthcare: Atrium MC, PIE Medical. Other: Tjip, Atos. Certification: ISTQB Practitioner, TMap, PrinceII, Itil.

Education HTS-electrotechniek, Utrecht, Specialization Telematica-Technisch commercieel 01-09-1996 – 29-08-2000 MTS-electrotechniek, Sittard, Da, Tm, An 01-09-1994 – 01-06-1996 HAVO, Sittard, Ne, En, Du, Wi, Na, Sk, Bi, Ak 01-09-1986 – 01-06-1993 Courses and study

Cloud testing 2013 SEO 2013 SEPA 2013 Mortgages 2012 RUP 2009 French working SAP overview 2009 Projecen leiden 2008 CMMi training 2008 Praktisch leiding geven 2008 TMap professional advanced 2007 Prince2 foundation 2007 Testframe 2007 Itil foundation 2007 Life400 Advanced 2006 ISEB Practitioner (ISTQB) 2005 Testing industry awareness 2005 ISEB foundation (ISTQB) 2004 Insurability foundation 2004 Quicktest Professional Advanced course 2004 Quicktest Professional user course 2004 Projectmatig werken 2002 Functioneel Testen 2002 Introductie Testdirector 2001 Introductie Winrunner 2001 Bedrijfshulpverlening 2001 Fundamentals of Rational Rose 2001 This CV is confidential and therefore it needs to be handled as such. Only offer this CV to a client after the approval of Hans Steps and the discussion of detailed information about the assignment 1/9 Curriculum Vitae of H.E.M. Steps 23/08/2014 16:08:00 A8/P8

Object oriented analysis and design with UML 2001 Experience Role/Tool/Method Time (yr) Last Agile en Scrum 3 2014 ALERT® 2 2011 Auditing test process 3 2014 Black box testing 12 2014 BMC (bug management console) 1 2011 Boundary value analysis 14 2014 Chain testing/ E2E testing 12 2014 CMMi 1 2009 Coaching 10 2014 Context driven testing 12 2014 Data warehouse testing 0,5 2008 Dataflow technique 13 2014 Decision tables 13 2014 Elementary comparison 13 2014 Exploratory testing 10 2014 Functional acceptance testing 13 2014 Functional testing 14 2014 Heuristic testing 10 2014 Insurance 5 2014 Internet banking 4 2014 ISEB/ ISTQB 8 2014 Life400 / CLASS 1 2014 Lotus Notes, as a user 2 2014 Mantis 2 2011 Mercury Quality Centre / ALM 10 2014 Mobile testing 2 2014 Norkom 0,5 2012 Oracle webforms 0,5 2007 Prince II 2 2014 Project management roles 1 2014 Quicktest pro 9 1 2010 Rational Unified Process (RUP) 3 2012 Regression testing 10 2014 Responsive testing 2 2014 Risk requirement based testing 14 2014 Sharepoint 2 2014 SQL basics 1 2009 System testing 12 2014 Tablet testing 2 2014 Test execution roles 6 2014 Test execution 12 2014 Test management roles 9 2014 Test process improvement (TPI) 7 2014 Testframe 0,5 2007 Testlink 2 2011 TMap 14 2014 Unix 0,5 2012 Usability testing 13 2014 Use cases 5 2012 User acceptance testing 13 2014 V-model 14 2014 Waterfall 14 2014 Web testing 6 2014 Wiki’s 0,5 2012 Winrunner 7 1 2005 XML 2 2012 XML Spy 1 2008 ZIS/EPD 2 2011

Work experience Heidelberger Leben Service Management Project delivery manager Management of all testing and development within the CMI IT department 4-2014 – today

Clerical Medical and Heidelberger Leben have become Heidelberger Leben Service

This CV is confidential and therefore it needs to be handled as such. Only offer this CV to a client after the approval of Hans Steps and the discussion of detailed information about the assignment 2/9 Curriculum Vitae of H.E.M. Steps 23/08/2014 16:08:00 A8/P8

Management (HLSM). HLSM services life insurance companies in updating and maintenance of their life policy systems. The task is the organization, administration, and supervision of the people, processes, and technologies, which when combined into a comprehensive plan, provides the business and technical functions needed to successfully achieve what a client expects to receive. In bullet points: - Test and development SME (test management, development management) - Analysing the structure of development and testing. - Improving the development and testing structures and procedures. - Improving the development and testing processes (process management). - Off-shore partner management of testing and development (HCL). - Resource coordination. - Release coordination. - Governance control. - Change control board.

Tools HP Quality Centre, MS Project, Sharepoint, Excel

Techniques Test process improvement, Auditing

Methods V-Model, Waterfall, TPI, TMap, ISTQB Gantt planning, Review sessions, Early test plan’s, Early test case designs, Daily call’s, Test- and development reporting

Systems Life400 / Class, Titan, eVals

KBC Test coordinator Project Touch 8-2013 – 03-2014

Setting up and executing Business test cases in the Agile project ‘Touch’ for multiple browsers, devices and OSs in a team of on-shore and off-shore testers. This agile project works with two- weekly sprints of software developments that have to be tested. The normal way of working is: daily stand-ups, retrospectives, and confluence (wiki). There is a high involvement of the product owner, which implies also changing specifications and environments. Because of the nature of the application and the on going developments, thorough regression tests have to take place. Test cases are prepared and executed in Quality Centre ALM. Issues are registered in QC ALM. An own initiative is the creation of a test process analysis an test improvement plan to smoothen testing. The plan was not put in place because of the change in test management. Also performed a heuristic test on the KBC Mobile Demo app before go-live. This test uncovered so many issues it is decided to postpone the release in order to solve the issues and enhance the quality.

Tools HP QC 11.5, Testflight, iPad, Mac, iOS 7, OS X Mavericks, Android, Windows phone, Windows 8, Firefox, Chrome, IE8, IE9, IE10, Safari

Techniques and methods Agile testing, Scrum, Daily stand-ups, Retrospectives, Heuristic testing, Exploratory testing, Structured test techniques: Decision tables, Dataflow technique, Elementary comparison, Brainstorm sessions, sparring sessions, planning poker, user stories, story boards, burn down charts

Sony Zaventem Test coordinator New corporate website Sony.com 03-2013 – 08-2013

Create the user acceptance tests (UAT) in Quality Centre for the new Sony corporate website. Testing is focussed on desktop browsers as well as mobile devices. The test approach has to be flexible, because the specifications change on the fly. Therefor test ware needs to be changed without too much effort. The testers have to be able to test the application using their creativity and experience. Trained testers and coached testers in heuristic testing of applications and web testing from a user perspective.

Tools HP QC 11.5, Testflight, iPad, Mac, iOS 7, OS X Mavericks, Android, Windows phone, Windows 8, Firefox, Chrome, IE8, IE9, IE10, Safari

Techniques and methods This CV is confidential and therefore it needs to be handled as such. Only offer this CV to a client after the approval of Hans Steps and the discussion of detailed information about the assignment 3/9 Curriculum Vitae of H.E.M. Steps 23/08/2014 16:08:00 A8/P8

Agile testing, Scrum, Daily stand-ups, Retrospectives, Heuristic testing, Exploratory testing, Structured test techniques: Decision tables, Dataflow technique, Elementary comparison, Brainstorm sessions, sparring sessions, planning poker, user stories, story boards, burndown charts

Testhuis Test strategist Testing as a Service 01-2013 – today

Creation, marketing and promotion of Testing as a Service. An on demand, pay per use test service for small and medium sized companies. The goal is to increase profit for the MSC and increase the quality of their software products by solving the most agonizing problems in development. Decreasing the time to market by increasing the quality to market. Writing: Blogs, Whitepapers, Surveys for customer research.

Tools LinkedIn, Twitter, Facebook, Blogs, Forums, SurveyMonkey.

Techniques and methods Social media marketing, Blogging, Surveys, Market research, Acquisition, Networking, Conversations, Brainstorm sessions, Sparring sessions, Interviewing.

Tjip Project manager testing/ Project Havik Project manager/ Release manager The Dutch government has decided a mortgage advice fee needs to be visible to the customer. 07-2012 – 01 2013 Therefore a new mortgage package has to be implemented in the landscape of AbnAmro as a front-end for the paid mortgage advice. The software needs to be tested in multiple environments. The interfaces have to be tested. And the software needs to be E2E tested. A load test has to be prepared. The releases have to be coordinated (release management). Experts have to be guided in testing. Took over project management in absence of the project leader. Coordinated the developers. Had stand-up and one-on-one meetings. Adjusted planning, chaired defect meetings, directed work to the appropriate analysts, developers and testers.

Systems Web applications, Havik, Orka

Techniques DCT, Decision tables, Elementary comparison, Exploratory testing, Context driven testing, Dev- test sessions, Chain testing, E2E testing, User scenario’s, Real life testing, User acceptance testing

Methods TMap, Iseb/ISTQB, PrinceII, Planning, Standup meetings, Agile, One-on-One meetings, Defect triage meetings, Daily conference calls for project check-ups, Daily defect report overviews.

Tools Bugzilla, Quality Centre, Sharepoint, Macros, Office tooling. TFS (Vstudio), Remote desktop, Acrobat, MS Project.

TomTom Test coordinator / QA lead RDM 05-2012-07-2012

RDM is the back office that allows TomTom devices to download updates and new software. Testing has to be performed on all new agile developments. There is no handover information available. The software functions in a chain of devices and platforms.

Systems Web applications, TomTom devices

Techniques Chain/E2E testing, Exploratory testing, Context driven testing, Dev-test sessions, Chain testing, User scenario’s, two-weekly sprints, story boares, Wiki’s, daily stand-ups, Retrospectives, planning poker, Demo to product owners, direct involvement product owner.

Methods Agile/Scrum, TMap, ISTQB

Tools R-Link, REST plugin, ODS, Wiki’s

This CV is confidential and therefore it needs to be handled as such. Only offer this CV to a client after the approval of Hans Steps and the discussion of detailed information about the assignment 4/9 Curriculum Vitae of H.E.M. Steps 23/08/2014 16:08:00 A8/P8

BNP Paribas Fortis Test analyst Project Astre 07-2011 – 05-2012

Analysis and improvement of the test process. Hands on test process analysis of project Astre. A risk analysis is done on every client of the bank in order to mitigate the risks for the bank. To do this Norkom is implemented and has to be chain-tested within the systems of the bank. A test improvement strategy was created for the implementation of quick wins and slow wins, including the hands on approach..

Systems Web applications, Unix, Norkom

Techniques Dataflow technique, Elementary comparison technique, Decision tables, Equivalence portioning, Boundary value analysis, Real life testing, Exploratory testing, Context driven testing, System testing/ interface testing, Functional acceptance testing, User acceptance testing, Performance testing, Regression testing, Chain testing, Use cases.

Methods Tmap, ISTQB, Chain/E2E testing, Exploratory testing, Context driven testing, Risk requirements based testing

Tools Quality Centre, Putty, WinSCP, Excel

Atrium Medisch Centrum Test manager Project: ZIS/EPD, Audit ALERT Porto 01-2010 – 06-2011

The creation of the test plans, managing and assisting in the execution of the functional tests for a new HIS/EPD, of supplier ALERT. Audit test process ALERT

Tasks Test management, planning, creation and assisting in the functional test execution of ALERT® using the business requirements and additional documentation. Performance testing the new production environment of ALERT®. Interface testing/ E2E testing of HL7 messages and the translation of these messages. Training and coaching of junior testers. Lead 4 work groups, in total 25 persons. Defect management, create defect process flows and follow up Reporting Audit of the test process within ALERT in Porto

Systems ALERT®

Techniques Dataflow technique, Elementary comparison technique, Decision tables, Equivalence portioning, Boundary value analysis, Real life testing, Exploratory testing, Context driven testing, System testing/ interface testing, Functional acceptance testing, User acceptance testing, Performance testing, Regression testing, Chain testing, Use cases.

Methods TMap, ISTQB, Exploratory testing, Risk requirements based testing

Tools Quicktest pro 9, BMC, 7Scan, Testlink, Mantis

Vodafone Test strategist Proposal Test process analysis / audit | Proposal tooling web services 12-2010

Test process analysis / audit Written a proposal for a test process analysis / audit on internal and external testing of Vodafone. This was the request of Test management of Vodafone. The way the analysis would be done is monitoring a running test process, analyse the complete project and formulate the improvements. The test improvement strategy can be created based on the outcomes of the monitoring.

Test tooling analysis for web services Testing of web services has to simplified, faster and more into depth. There has to be some sort of black box with shifters to control and test separate web services, without completing the complete infrastructure of web services. The proposal introduces the tool SOAPUI and is based This CV is confidential and therefore it needs to be handled as such. Only offer this CV to a client after the approval of Hans Steps and the discussion of detailed information about the assignment 5/9 Curriculum Vitae of H.E.M. Steps 23/08/2014 16:08:00 A8/P8

on the documentation of a running project.

Sabbatical 04-2009 – 12-2009

Decided that the crisis period is an ideal period to come to my sense, to train and to pick up personal matters.

Study IOP, Itil, stocks, SAP, Quicktest 9

Business Brainstorm new ideas, create business plans, feasibility studies, writing of a test guide, update and rebuild of websites and CV’s.

Nursing and coaching Taking care of ill father, assisting pregnant wife, nursing children

Personal Activities with the neighbourhood kids, reading, sports, cooking, maintain the house and garden.

ING, Brussels Test coordinator Project: Straight Loans Online, FIL (Finance Instalment Loans) 09-2008 – 03-2009

Test lead for the Straight Loans Online project. Testing business rules. Testing use cases. Regression test creation for the FIL project. Writing functional documentation for SLO.

Straight Loans Online SLO is a development of a web application for the professional market to do a drawdown for a straight loan and to check the current status of open loans. This is the first project that will use structured testing in the department. My job is to create logical and physical test cases and to coordinate the test preparations and test executions. Logical test cases are created based on use cases using the test techniques ECT, DFT, DTT and boundary value analysis. Test cases run through a chain of systems (E2E). The physical test cases are entered in Quality Centre. After the test preparation the test execution will take place. It is a time critical project, because project management is not aware about testing and what it implies for a project.

Systems Web, Services, Isabel, Telelink, Quality Centre, batches, Testdirector/ Quality Centre

Techniques TMap, ISTQB, System test, User acceptance test, DFT, ECT, DTT, Risk requirement based testing, Use cases, Regression testing, Agile testing, Use cases, E2E testing

Zwitserleven, Amstelveen Test coordinator Project: MyWorkPlace, ZLine, Risicometing 05-2008 – 09-2008

Test management for several test projects. Analysing risks, determining test strategies, capacity planning, determining planning, coaching of testers, coordination of the test traject. Creating iterative/ incremental test plans and test strategies, progress reporting, test reporting. Conserving test ware.

MyWorkPlace Two releases of the MWP project need to be taken over from the tester in charge, because of the holiday season. Coordination of the testers and the tests that had to be performed. To give a Go/No-go for MWP.

ZLine For external offer requests a web service is developed that has to be tested using XML. The test coordination is my job.

Risicometing For a yearly risk assessment the mid-office will be adapted. To make sure the separate systems will correctly interface, a test plan has to be written for a future test traject.

Systems Web, Web services, Data warehouse, Thispas

Techniques This CV is confidential and therefore it needs to be handled as such. Only offer this CV to a client after the approval of Hans Steps and the discussion of detailed information about the assignment 6/9 Curriculum Vitae of H.E.M. Steps 23/08/2014 16:08:00 A8/P8

TMap, ISTQB, System test, FAT, UAT, DFT, ECT, DTT, Risk requirement based testing, Use cases

Interpolis, Tilburg Sr. Test analyst Project: Datawarehouse Leven Particulier (DLP) for C&A and PVL 10-2007 - 04-2008

Creating structured acceptance tests for DLP. This has to be done for several projects and change controls. Entering input data in Life/400, FLOWer and subsystems. Work in DSDM and Agile development projects

Kwalitoel (kwaliteits toelichting rapport) An Excel quality addition is replaced by a report that is directly generated from DLP;

Statusinformatie The Flower workflow management system communicates its status to DLP. In DLP the status is mapped to text fields to be displayed in the front end. The mapping of the status field change.

Regression testing Life/400 input to DLP For regression testing DLP, mutations are done in Life/400. After that daily batches and monthly batches are run to deliver the new data to DLP.

Systems Life/400, Data warehouse, Cognos, Powerplay, FLOWer

Techniques TMap, ISTQB, UAT, Check counts, DFT, ECT, DTT, Scrum, Agile testing, Use cases, E2E testing/ Chain testing

Océ, Venlo Test manager Projects Compass, STAR, D2Mpost 05-2007 – 10-2007

Creating structured iterative/ incremental test trajects for several projects and several test Kristel phases. Test planning, reviews, reporting, setting up the test environment, etc. Loek Coaching of testers. Professional testers as well as key users. Kevin Jan D2Mpost Stefan D2Mpost: processing of the read data of the copiers. Karin The test project is in phase 2. I have to advise how to test the project iteratively. Mr x Arnoud STAR Hanneke STAR is the name for a collection of Back office and Front office applications that are used by Franse mw the service engineers in executing their jobs. Mw y The functionality is adapted on 87 points. I have to manage testing for all test phases for 4 test teams in different locations. In other words: risk analysis, strategy, test environment, coaching, reporting, E2E testing, etc.

Compass Compass is the company-wide smart intranet, connected to several backend applications that make sure the most recent documentation is available online. The compass system will be updated based upon new specifications and change requests. Test management: creating the master test plan, coordination of the test levels, coaching of the testers, monitoring and steering on quality improvements. Gap analysis on the documentation.

Systems Intranet, Front office applications, Back office Applications, Data warehouse

Techniques TMap, ISTQB, Risk based testing, Iteratively testing, DFT, EVT, BTT, E2E/chain testing

Obvion, Heerlen Test analyst Project RAROC BASEL-II 03-2007 – 05-2007

Assist in testing calculation rules for the project RAROC for BASEL II in a project together with Obvion, Stater and Rabobank. A system is built by Stater, which reads the loan data of mortgages. The loans are segmented and divided in risk classes. Automated testing of the contents of the 4 files based on the segmentation table and the calculation rules in the data mapping.

Systems Datawarehouse. Excel, Basel-II, Raroc This CV is confidential and therefore it needs to be handled as such. Only offer this CV to a client after the approval of Hans Steps and the discussion of detailed information about the assignment 7/9 Curriculum Vitae of H.E.M. Steps 23/08/2014 16:08:00 A8/P8

Techniques TMap, ISTQB, Automated testing, calculation rules, Excel formulas, Agile testing

D-Reizen, Beverwijk Test coordinator Project Homerun 10-2006 – 02-2007

Oracle webforms application existing of a backend system and a front office system for selling Hans holidays. The system is adapted for price transparency reasons. Manghalvio Structured testing of the system. Assist the test manager, coaching of the testers, reporting, Maikel defect management, etc. Leung Tijdelijke junior Systems Oracle forms, web applications, Testframe tool,

Techniques TMap, ISTQB, Testframe, DFT, ECT, DTT, Agile testing, E2E testen, Testproces improvement

Clerical Medical Europe B.V. Maastricht - Winner of the Top achiever award in 2006 Test manager / Test coordinator Several projects, often executed in parallel, because of rapidly changing market condition. 07-2004 – 10-2006

Improving the test process by introducing structured testing, TPI, coaching and monitoring. Deputy test manager by absence of the test manager. The creation and execution of test projects using TMap and later on ISEB. Manage the planning for several projects. Assist in project meetings. Provide input to the project managers in terms of estimates, resources etc. Manage test colleagues. Coordinate the overall projects.

Systems Life/400 / CLASS, Intranet, Internet, Key from image, CMConnect, Connect In House, Testdirector/ Quality Centre, Visual SourceSafe, XML, XML Spy

Techniques TMap, ISTQB, Test process improvement, Dataflow technique, Elementary comparison technique, Decision tables, Equivalence portioning, Boundary value analysis, Real life testing, Exploratory testing, Functional acceptance testing, User acceptance testing, Regression testing, E2E/ Chain testing, Use cases, Test maturity model.

Atos Origin, Heerlen Test analyst 01-2002 – 07-2004 Several projects of which I had the role from test analyst to test lead.

Creation and execution of several test projects over a period of 2.5 years.

Systems consumer.philips.com, Asterix, EMI MMC Snap-in v2.1, Philips Transit System, TTX v2, Price IT v2, Gala, Rabo Telebankieren Extra v3

Techniques Dataflow technique, Elementary comparison technique, Decision tables, Equivalence portioning, Boundary value analysis, Real life testing, Exploratory testing, Functional acceptance testing, User acceptance testing, Regression testing, Chain testing, Use cases

Methods TMap, Exploratory testing, Risk requirements based testing, RUP

Tools Lotus notes, Testdirector, Winrunner, Quicktest pro 9, BMC, 7Scan, Active directory, Oracle 1.3.2

Pie Medical Imaging, Maastricht Test analyst 01-2001 – 12-2001 Pie Medical Imaging Assist in creating a test department Prepare and execute integration and acceptation tests. Prepare test cases using the requirements Prepare procedures for traceability Execute test cases Report test results Communication with customers from Germany and the USA Implement RUP This CV is confidential and therefore it needs to be handled as such. Only offer this CV to a client after the approval of Hans Steps and the discussion of detailed information about the assignment 8/9 Curriculum Vitae of H.E.M. Steps 23/08/2014 16:08:00 A8/P8

Implement defect tracking tools, Testdirector and previously an Access tool Creation of Winrunner test scripts

References In order to avoid people to be called multiple times without having an interview, first check my LinkedIn profile. There are 10 references on it. If the client wants to have a reference after an interview, I am happy to give the detailed contact information.

Olaf Hilgert Head of IT HLSM Surinder Sharma Development manager HLSM Serge Evers Analyst SME HLSM Rudi Paulus Developer SME HLSM Roeland Cooreman Test analyst Sony Denny Delva Test analyst Sony Tom Geyskens Manager Testronic Maurice Konings Project manager Frank Bogaerts Project manager Claude de Wit Head of IT BNPPF Olivier Couturier Testmanager Jan Willem Boesveld Projectmanager Joël Coopmans Test manager ING Ruud Veldhuis Testmanager Zwitserleven Roland Labruyere Testspecialist Rob Lutgens Test coordinator Interpolis Roger Baten Sr. developer Interpolis Hanneke van Gastel Test analyst Océ Theis Gootzen Project manager Olaf Janssen Test coordinator Obvion Charles Liefting Test coordinator LogicaCMG, D-Reizen Manghalvio Bommel Test analyst LogicaCMG, D-Reizen Pascal Herben Test navigator Clerical Medical Patrick Gante Test manager Clerical Medical Frederieke Neelissen Business analyst Clerical Medical Arno Hermans Sr. Test analyst Atos Origin

This CV is confidential and therefore it needs to be handled as such. Only offer this CV to a client after the approval of Hans Steps and the discussion of detailed information about the assignment 9/9

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