Vacancy: Pensions Casework Team Leader - Level 1

Vacancy: Pensions Casework Team Leader - Level 1 Reference: FY17-049 Contract Type: Permanent Reporting to: Pensions Case Manager – Level 1 Team: Pensions Location: Preston Salary: Dependent on Skills, Qualifications and Experience Hours: 37 hours per working week

Purpose

Supporting the Pensions Case Manager; Leading a team of Pensions Caseworkers, providing a pension scheme administration service in respect of the pension schemes administered by the Local Pensions Partnership, including supporting the learning and development needs of the Team.

Key Accountabilities

 To effectively lead a team of Pensions Caseworkers processing and checking a range of entry level pensions case work  To maintain a good understanding of the regulations and legislation relevant to pensions administration and specifically to the case work undertaken by the team  To be responsible for own workload ensuring service targets and deadlines are met  To be responsible for the teams workload ensuring service targets and deadlines are met, including monitoring workload and output against service standards  Proactively maintain an up to date Procedures Manual ensuring that changes to processes and procedures are communicated across the team and the Service as appropriate in a timely and effective manner  To supervise and motivate the team on a day to day basis, including undertaking the Partnership's appraisal process  To liaise with customers and external organisations to ensure effective partnerships are maintained  To ensure the sharing of knowledge within the team to ensure a consistent approach  To undertake key projects from time to time as appropriate and in line with the provision of a pensions administration service  To support service provision as appropriate undertaking other duties commensurate with the post, including preparing and presenting reports as appropriate to the role, and attending and assisting service led events  Take the lead in liaising with employers and third parties, maintaining good relationships, and obtaining information in respect of the work undertaken on the Casework Teams  To assist the Pensions Case Manager in dealing with complaints and ad hoc queries  Treat information security with the upmost respect, dealing appropriately with sensitive and confidential information within Service protocol/guidelines

Ref: HR-LPP-JD-Pensions Casework Team Leader Level 1 Version: V4.0 Issue date: 03.08.17 Page 1 of 3 Person Specification

 Significant experience in a pension administration role  Experience in a supervisory/team leader role, including experience of performance management  Demonstrable effective decision making  Proven ability to work effectively on own initiative as well as being an effective team leader, promoting positive behaviour and attitudes, working flexibly, whilst at all times developing and maintaining good working relationship within the team and the service as a whole  Proven ability to undertake detailed mathematical calculations accurately  Demonstrable ability to plan workloads, ensure deadlines are met and cope with a pressurised workload  Good working knowledge of legislation, regulation, conditions, software, systems and processes relevant to pension payroll and pension administration  Ability to use Excel and Word to a good standard  The ability to communicate effectively at all levels, including the ability to communicate complex issues, possessing excellent communication skills  Commitment to providing a good customer service at all times  Demonstrable ability to apply and interpret complex regulations  Maintain an understanding and actively support LPP’s equality programme, both internally and externally, along with all other corporate policy initiatives, including maintaining an understanding of the breadth of the diversity agenda and embedding good practice

Qualifications

 5 GCSEs or equivalent including Maths and English at Grade C or above  A recognised pension administration qualification (or working towards) would be desirable and/or significant experience in a Pensions Environment.

How to Apply

You can apply for this role by submitting a CV and covering letter confirming your current remuneration package.

Please note that as part of the recruitment process, candidates may be invited to complete both ability and psychometric assessments and will receive feedback.

We regret that we will only be able to respond to successful applicants.

Applications should be sent ideally by email to [email protected] or to the HR team based at LPP, 2nd Floor 169 Union Street, London, SE1 0LL by the closing date below. For any questions around applying and/or further details in relation to the position please do not hesitate to contact the HR team on 0207-369-6030

Closing date for applications: We invite all applicants to apply as soon as possible and please note that the campaign will close when sufficient applications have been received.

LPP is keen to promote a diverse workforce to maximise our ability to provide quality services to all our customers. All applicants who are known to be disabled and who meet Ref: HR-LPP-JD-Pensions Casework Team Leader Level 1 Version: V4.0 Issue date: 03.08.17 Page 2 of 3 the minimum criteria for the role will progress to the next stage of the recruitment process.

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