West & North Yorkshire Chamber of Commerce

WEST & NORTH YORKSHIRE CHAMBER OF COMMERCE JOB DESCRIPTION

Job Title: Receptionist (Job Share)

Position in Based at: City Hub, Bradford Hours: 1pm-5pm Organisatio including full time cover for holidays and sickness, minimum n 5 weeks per year.

Reporting to: Property Director Supervisory responsibilities: None

(Note: In addition to these functions employees are required to carry out such other duties as may reasonably be required Provide an efficient and professional reception service together with administrative and secretarial support to colleagues and tenants/clients.

Duties: 1. Answering all telephone calls and transferring to appropriate colleagues and tenants. Ensuring timely forwarding of messages.

2. Welcoming visitors and ensuring that they sign in. Directing visitors to appropriate rooms and notifying tenants. Dealing with enquiries. Booking of meeting rooms.

3. Sorting and distributing all incoming post. Franking outgoing post. Re-crediting franking machines and resolving faults.

4. Setting up and tidying up after meetings, conferences and events and producing visitor information, badges, maps and organising catering as required.

5. Ordering of stationery and general office supplies within budgets.

6. Using MS Office software, undertaking administrative and secretarial support for colleagues and tenants.

7. Keyholder for premises and opening up and closing the building. Complying with security protocols and Updated September 2014 monitoring cameras.

8. To assist in the compliance of health and safety requirements, eg fire alarm testing, weekly.

9. Effectively liaising with colleagues, tenants, visitors and contractors.

10. Providing support to colleagues with ERDF record keeping as reasonably required.

11. Flexibility to be able to cover out of office hours, if required, up to 9pm in the evening to assist with events and occasional reception cover, during office hours, at other reception sites in Bradford.

12. Any other reasonable duties.

Updated September 2014 PERSONNEL SPECIFICATION Attribute Essential Desirable Educational Good standard of education ECDL Qualifications including GCSE English and Maths RSA Typing or equivalent Experience Reception/office environment in Working in a multi- a similar role occupied environment. Dealing with customers face to Dealing with new and face and on the telephone young companies Use of a multi-user switchboard Communication Excellent written and verbal Ability to draft clear and Skills communication skills conside communications Good listening skills and ability to customers on day to to follow verbal and written day issues instructions Practical & Good computer skills, use of MS Intellectual Office, Word and Excel Skills Use of databases Excellent telephone manner

Disposition & Positive attitude and Willing to attend Attitude commitment to customer care occasional out of office Willing to train and keep up to hours events date with information and skills necessary for role

Special No essential attributes required Knowledge and practical Knowledge understanding of health and safety Experience of dealing with workmen and contractors Physical or High level of personal Car owner and have clean Sensory presentation driving licence

Updated September 2014