Administration & Management of Human Service Programs

College of Social Sciences Faculty Notes

BSHS/425 Version 1 Administration & Management of Human Service Programs

Copyright Copyright © 2012 by University of Phoenix. All rights reserved. University of Phoenix® is a registered trademark of Apollo Group, Inc. in the United States and/or other countries. Faculty Notes 2 BSHS/425 Version 1

Microsoft®, Windows®, and Windows NT® are registered trademarks of Microsoft Corporation in the United States and/or other countries. All other company and product names are trademarks or registered trademarks of their respective companies. Use of these marks is not intended to imply endorsement, sponsorship, or affiliation. Edited in accordance with University of Phoenix® editorial standards and practices. Faculty Notes 3 BSHS/425 Version 1

Module Revision History

MODULE CODE REVISION(S) DETAIL

bshs/425_r1 New Course Faculty Notes 4 BSHS/425 Version 1 Course Overview

COURSE DESCRIPTION

Administration and management involve components of indirect services associated with systematic delivery of direct human services. Students will learn theories of strategic planning, human resource management, strategies for evaluation and planning the development of human service organizations, elements of agency operations, risk management, budgeting, and fiscal acquisition through grant writing and contract negotiation. The emphasis of this course is on leadership development, and managing professional and volunteer staff. Additional content areas addressed in the course involve advocacy efforts and grass roots movements focused on constituency building.

TOPICS AND OBJECTIVES

Week One: Challenges, Opportunities, and the Environmental Influences in the Administration and Management of Human Service Programs

 Describe current trends of human service.  Define terminology within human service programs administration and management.  Assess unique administration and management challenges and opportunities specific to human service programs.  Identify characteristics associated with successful human service programs.  Describe the importance of an environmental analysis.

Week Two: Classical and Contemporary Theories Applied Within Organizational Design

 Assess the application of classical theories in human service organizations.  Apply contemporary theories to human service organizations.  Differentiate between horizontal and top down organizational models.  Delineate elements of an empowerment approach to social service management processes.

Week Three: Operations and Human Resource Management

 Identify elements of agency operations.  Describe risk management strategies within the human service agency context.  Describe budget development and management processes.  Explain resource acquisitions through grant writing, contracts, and contributions.  Explain development and management aspects of human resources.

Week Four: Supervision, Program Design, and Evaluation in Human Service Organizations

 Identify supervisory roles, processes, and challenges.  Apply theories of motivation to human service delivery systems.  Explain the role that information systems and technology play in human service program evaluation.  Describe the purpose of program evaluation in human service programs. Faculty Notes 5 BSHS/425 Version 1

Week Five: Leadership, Change, and Effective Management Within Human Service Programs: An Emphasis on Organizational Efficacy

 Differentiate among the diverse leadership models.  Apply theories of leadership to human service organizations.  Apply a systems perspective to administration and management of human service programs. Faculty Notes 6 BSHS/425 Version 1 Week One Faculty Notes

Challenges, Opportunities, and the Environmental Influences in the Administration and Management of Human Service Programs

 Describe current trends of human service.  Define terminology within human service programs administration and management.  Assess unique administration and management challenges and opportunities specific to human service programs.  Identify characteristics associated with successful human service programs.  Describe the importance of an environmental analysis.

ADMINISTRATIVE NOTES

 Distribute the course syllabus. Discuss policies, procedures, expectations, and assignments.  Ensure that students have copies of the program handbook. Provide any directions necessary for locating it on the student website.  Preview the major assignments for the course, week by week. Include suggested times to start preparation for these assignments.  Discuss the role of Learning Teams in the course, highlighting the specific demands for each modality.  Facilitate the formation of Learning Teams.  Discuss and approve the Learning Team Charter.  Preview the learning objectives and content for this week.  At the end of the class or week, review key content points and preview the content of the next week.  Ensure that you have received all assignments that are due.

CONTENT

.1 Challenges, opportunities, and the environmental influences in the administration and management of human service programs .a Describe current trends of human service. )1 Human service organizations share commonalities regarding values and purpose. )2 The reason why human service administrators, managers, and staff tend to engage in delivery of human services )a Central focus of human service agencies )b Twenty-first century challenges: The first decade ()1 Gap between haves and have-nots has experienced exponential growth ()2 The Great Recession of 2007’s contributions to increased poverty ()a Rapid growth in numbers of individuals and families in need of support resources and services ()b Increased pressure on agencies to serve during economic hardship .b Define terminology within human service programs administration and management that uses the conceptual framework for human service management (Figure 1.1 of the textbook). )1 Program planning )a Develops vision Faculty Notes 7 BSHS/425 Version 1

)b Envisions strategy )c Selects goals and objectives )d Chooses program models )2 Organizational design )a Structures that requires completion )b Coordinates the execution of plans )3 Human resource management )a Mobilizes individuals toward outcome of program success )b Works to enhance individual productivity )4 Supervision )a Enhances skills )b Increases motivation )5 Finances )a Plans budget to reach agency goals )b Controls expenditures )6 Program Evaluation )a Tracks or monitors agency progress regarding goals and objectives )b Role of information systems )c Compares program achievements with initial planning stage standards )7 Leadership )a Central force that energizes all human service functions )b Connected to substantive organizational change .c Assess unique administration and management challenges and opportunities specific to human service programs. )1 Managerial competency )a Planning implementation )b Evaluation processes )2 Human relation skills )a Excellent communication skills )b Strong interpersonal competency ()1 Motivates others ()2 Affects others ()3 Supports others ()4 Shared tasks and agency responsibilities )3 Decision-making skills )a Identification of strategies to meet agency needs )b Ability to think critically (weigh benefits, divide tasks) )c Competency in collaborative decision-making processes )4 Leadership and change: Strategies to keep human service agencies vibrant )a Effective communication skills )b Active listening )c Ability to give and receive constructive feedback )d Knowledge of groups dynamics )e Facilitation skills with individual, small groups, and large groups )f Positive regard for all individuals Faculty Notes 8 BSHS/425 Version 1

()1 Managerial roles provide leadership and vision. ()2 Articulate key agency values. ()3 Define and model agency ethical standards. ()4 Ensure vibrant organizational cultures. ()5 Continually oversee agency learning environment and address change. )5 The multicultural organization )a Cultural awareness that values diversity )b Heightened sensitivity to cultural differences between self and clientele )c Multicultural competence and connection to organizational vibrancy )d Creation of non-discriminatory work environments )e Multi-cultural commitment from the top, down )f Coalition-building with marginalized populations .d Identify characteristics associated with successful human service programs. )1 Flexibility )2 Adaptability )3 Creativity )4 Culturally competent )5 Ability to be nimble during rapid change .e Describe the importance of an environmental analysis. )1 Success depends on clear knowledge of environment )a Who are the stakeholders? )b What are the current trends? Meaning? Implications? )c The PEST acronym and environmental change ()1 Political trends ()2 Economic trends ()3 Social trends ()4 Technological trends ()a What are strengths and assets of the community served? ()b How does community collaboration and coalition-building outside the agency impact functioning and organizational efficacy? (Lewis, Packard, and Lewis, 2012)

DISCUSSION QUESTIONS

1. What is the central focus of all human service programs? Why is this focus paramount to human service workers? 2. What has occurred on a historical level of understanding that has influenced rapid growth of individuals who need human services? 3. How do political, economic, social, and technological trends impact human service agencies?

Reference

Lewis, J. A., Lewis, M. D., & Packard, T. R. (2012). Management of human service programs (5th ed.). Belmont, CA: Brooks/Cole.