NSW Disability Services Standards Resource Guide

✮✳✷ ✤❉▲❁❂❉●❉▼❙ ✳❅❒❖❉❃❅▲ ✳▼❁■❄❁❒❄▲ ✲❅▲❏◆❒❃❅ ✧◆❉❄❅ ✴❈❉▲ ❒❅▲❏◆❒❃❅ ❉▲ ❉■▼❅■❄❅❄ ▼❏ ❂❅ ❁ ●❏❃❁▼❏❒ ❇◆❉❄❅ ▼❏ ▲❏◆❒❃❉■❇ ❒❅●❅❖❁■▼ ●❅❇❉▲●❁▼❉❏■✌ ❐❏●❉❃❉❅▲✌ ❐❒❏❃❅❄◆❒❅▲ ❁■❄ ❒❅▲❏◆❒❃❅▲ ❒❅●❁▼❅❄ ▼❏ ✤❉▲❁❂❉●❉▼❙ ✳❅❒❖❉❃❅▲ ✳▼❁■❄❁❒❄▲ ❐❅❒❆❏❒❍❁■❃❅✎ ✩▼ ❁●▲❏ ❐❒❏❖❉❄❅▲ ●❉■❋▲ ▼❏ ❒❅●❅❖❁■▼ ❃◆❒❒❅■▼ ❐❒❏❊❅❃▼▲ ❐❒❏❖❉❄❅❄ ❂❙ ✮✤✳ ✮✳✷✎ Standard Resources NDS supports ✑ Legislative obligations ✲❅❇❉❏■❁● ✳◆❐❐❏❒▼ ✷❏❒❋❅❒ ✲❉❇❈▼▲ Age Discrimination Act 2004 (Commonwealth) ✣❏■❆❅❒❅■❃❅▲ Anti-Discrimination Act 1977 (NSW) ✴◗❏ ❄❁❙ ❃❏■❆❅❒❅■❃❅▲ ❈❅●❄ Australian Human Rights Commission Act 1986 (Commonwealth) ▼❈❒❏◆❇❈❏◆▼ ✮✳✷ ❏❆❆❅❒ Carers (Recognition) Act 2010 (NSW) Community Services (Complaints, Reviews and Monitoring) Act 1993 (NSW) ❐❒❏❆❅▲▲❉❏■❁● ❄❅❖❅●❏❐❍❅■▼ Crimes Act 1900 (NSW) ❄❅▲❉❇■❅❄ ▲❐❅❃❉❆❉❃❁●●❙ ❆❏❒ Disability Discrimination Act 1992 (Commonwealth) ❆❒❏■▼●❉■❅ ▲◆❐❐❏❒▼ ◗❏❒❋❅❒▲✎ ✴❈❅ Equal Opportunity for Women in the Workplace Act 1999 (Commonwealth) ❃◆❒❒❅■▼ ▼❈❒❅❅ ❙❅❁❒ ❐❒❏❇❒❁❍ ‘ ✴❈❅ Guardianship Act 1987 (NSW) ✲❉❇❈▼▲ ✳▼◆❆❆’ ❈❁▲ ❁ ❆❏❃◆▲ ❏■ Health Records and Information Privacy Act 2002 (NSW) ★◆❍❁■ ✲❉❇❈▼▲✌ ▼❈❅ ✮✤✩✳✌ Privacy Act 1988 (Commonwealth) ❏❒❇❁■❉▲❁▼❉❏■❁● ❃❈❁■❇❅✌ Privacy and Personal Information Protection Act 1998 (NSW) ❐❅❒▲❏■❁● ❁■❄ ❐❒❏❆❅▲▲❉❏■❁● Public Health Act 1991 (NSW) ❂❏◆■❄❁❒❉❅▲ ❁■❄ ❐❅❒▲❏■ Racial Discrimination Act 1975 (Commonwealth) ❃❅■▼❒❅❄■❅▲▲ ❉■ ❐❒❁❃▼❉❃❅✎ Sex Discrimination Act 1984 (Commonwealth) ✭❏❒❅ ❉■❆❏❒❍❁▼❉❏■✚ For links to legislation refer to: ❈▼▼❐✚✏✏◗◗◗✎■❄▲✎❏❒❇✎❁◆✏❐❒❏❊❅❃▼▲✏ www.comlaw.gov.au or www.Austlii.edu.au (Commonwealth legislation) ❁❒▼❉❃●❅✏✑✕✙ www.legislation.nsw.gov.au (NSW legislation) NDS contact: Jacquelyn Johnson, [email protected], 02 9253 Resources 3161 Australian Human Rights Commission www.humanrights.gov.au ✡❂❏❒❉❇❉■❁● ✲❅▲❏◆❒❃❅▲ ❁■❄ Intellectual Disability Rights Service ✰❁▼❈◗❁❙▲ ✈✡✲✰✉ www.idrs.org.au ✑ Standard Resources NDS supports Legal Aid ✮✤✳ ✲❅❇❉❏■❁● ✣❏❏❒❄❉■❁▼❏❒▲ ❄❅❖❅●❏❐ www.legalaid.nsw.gov.au ●❏❃❁● ■❅▼◗❏❒❋▲ ❏❆ ✡❂❏❒❉❇❉■❁● Anti-Discrimination Board ❃❏❍❍◆■❉▼❉❅▲✌ ❄❉▲❁❂❉●❉▼❙ www.lawlink.gov.au/ADB ▲❅❒❖❉❃❅▲ ❁■❄ ●❏❃❁● ✑ Guardianship Division ▲▼❁❋❅❈❏●❄❅❒▲ ❂❙ ❆❏▲▼❅❒❉■❇ ✲❉❇❈▼▲ www.ncat.nsw.gov.au/ncat/guardianship ❉■❆❏❒❍❁▼❉❏■ ▲❈❁❒❉■❇✌ ▲❅❒❖❉❃❅ NSW Trustee and Guardian ❐●❁■■❉■❇ ❁■❄ ❉❄❅■▼❉❆❙❉■❇ www.tag.nsw.gov.au ❅❍❅❒❇❉■❇ ◆■❍❅▼ ■❅❅❄✎ ✴❈❅ ●❏❃❁● ■❅▼◗❏❒❋▲ ●❅❁❄ ❉■❉▼❉❁▼❉❖❅▲ A Worker's Guide to Safeguarding People with Disability from Abuse ❁❄❄❒❅▲▲❉■❇ ❉❄❅■▼❉❆❉❅❄ http://deai.com.au/news/?p=1048 ❂❁❒❒❉❅❒▲ ▼❏ ✡❂❏❒❉❇❉■❁● ❐❅❏❐●❅ ✩■❆❏❒❍❁▼❉❏■ ❏■ ▼❈❅ ✣❏■❖❅■▼❉❏■ ❏■ ▼❈❅ ◗❉▼❈ ❄❉▲❁❂❉●❉▼❙ ❁❃❃❅▲▲❉■❇ ●❏❃❁● ✲❉❇❈▼▲ ❏❆ ✰❅❒▲❏■▲ ◗❉▼❈ ✤❉▲❁❂❉●❉▼❉❅▲ ▲❅❒❖❉❃❅▲✎ ◗◗◗✎◆■✎❏❒❇✏❄❉▲❁❂❉●❉▼❉❅▲✏❃❏■❖❅■▼❉❏■✏❃❏■❖❅■ ✯◆▼❃❏❍❅✚ ✣❏❍❍◆■❉▼❙ ❄❒❉❖❅■ ▼❉❏■❆◆●●✎▲❈▼❍● ▲❏●◆▼❉❏■▲ ❉❍❐❒❏❖❅ ✩■❆❏❒❍❁▼❉❏■ ❏■ ■◆▼❒❉▼❉❏■❁● ❁■❄ ❂❅❈❁❖❉❏◆❒ ❃❏❍❍◆■❉❃❁▼❉❏■✌ ❁❃❃❅▲▲ ❁■❄ ❍❁■❁❇❅❍❅■▼ ❐❒❁❃▼❉❃❅▲ ❅■❇❁❇❅❍❅■▼ ❏◆▼❃❏❍❅▲ ❂❅▼◗❅❅■ ✢❅❈❁❖❉❏◆❒ ✳◆❐❐❏❒▼ ✰❏●❉❃❙ ✒✐✐✙ ❄❉▲❁❂❉●❉▼❙ ▲❅❃▼❏❒ ▲▼❁❋❅❈❏●❄❅❒▲ ✮◆▼❒❉▼❉❏■ ❁■❄ ✳◗❁●●❏◗❉■❇ ✰❏●❉❃❙ ❁■❄ ❁■❄ ✡❂❏❒❉❇❉■❁● ❃❏❍❍◆■❉▼❉❅▲✎ ✰❒❏❃❅❄◆❒❅▲ ✒✐✑✐ ✭❏❒❅ ❉■❆❏❒❍❁▼❉❏■✚ ◗◗◗✎❁❄❈❃✎■▲◗✎❇❏❖✎❁◆ ❈▼▼❐✚✏✏◗◗◗✎■❄▲✎❏❒❇✎❁◆✏❐❒❏❊❅❃▼▲✏ ✩■❆❏❒❍❁▼❉❏■ ❏■ ❁❄❖❏❃❁❃❙ ❒❅❆❅❒ ▼❏ ❁❒▼❉❃●❅✏✖✘ ◗◗◗✎❁❄❈❃✎■▲◗✎❇❏❖✎❁◆ ✮✤✳ ❃❏■▼❁❃▼✚ ✤❙●❁■ ✲❅❙■❏●❄▲✌ ❄❙●❁■✎❒❅❙■❏●❄▲✠■❄▲✎❏❒❇✎❁◆✌ ✐✒ ✩■❆❏❒❍❁▼❉❏■ ❏■ ❐❒❉❖❁❃❙ ❒❅❆❅❒ ▼❏ ✙✒✕✖ ✓✑✐✕ ✰❒❉❖❁❃❙ ✮✳✷ ◗◗◗✎●❁◗●❉■❋✎■▲◗✎❇❏❖✎❁◆ ✲❅▲▼❒❉❃▼❉❖❅ ✰❒❁❃▼❉❃❅ ✩■❆❏❒❍❁▼❉❏■ ❁■❄ ✰❒❉❖❁❃❙ ✣❏❍❍❉▲▲❉❏■❅❒ ✡◆▼❈❏❒❉▲❁▼❉❏■ ✰❁■❅● ✴❒❁❉■❉■❇ www.ipc.nsw.gov.au

✒ Standard Resources NDS supports ✦❏❃◆▲❅▲ ❏■ ▼❈❅ ❏❐❅❒❁▼❉❏■❁● ❒❅❑◆❉❒❅❍❅■▼▲ ❏❆ ▼❈❅ ✲❅▲▼❒❉❃▼❅❄ ✰❒❁❃▼❉❃❅ ✡◆▼❈❏❒❉▲❁▼❉❏■ ✈✲✰✡✉ ❍❅❃❈❁■❉▲❍ ▼❏ ❅■▲◆❒❅ ❃❏■▲❉▲▼❅■▼ ◆■❄❅❒▲▼❁■❄❉■❇✌ ❉❍❐●❅❍❅■▼❁▼❉❏■✌ ❍❏■❉▼❏❒❉■❇ ❁■❄ ❁❃❃❏◆■▼❁❂❉●❉▼❙ ❆❏❒ ❐❒❁❃▼❉❃❅ ❁■❄ ❏◆▼❃❏❍❅▲✎ ✯◆▼❃❏❍❅✚ ✢◆❉●❄ ❃❁❐❁❃❉▼❙ ❏❆ ▼❈❅ ✮✳✷ ❄❉▲❁❂❉●❉▼❙ ▲❅❃▼❏❒ ▼❏ ❅❆❆❅❃▼❉❖❅●❙ ❉❍❐●❅❍❅■▼ ❁■ ✲✰✡ ✰❁■❅● ❁▲ ❒❅❑◆❉❒❅❄ ◆■❄❅❒ ▼❈❅ ✡✤★✣ ✢❅❈❁❖❉❏◆❒ ✳◆❐❐❏❒▼ ✰❏●❉❃❙✎ ✭❏❒❅ ❉■❆❏❒❍❁▼❉❏■✚ ✣❏❍❍❅■❃❉■❇ ✭❁❒❃❈ ✒✐✑✔ ✮✤✳ ❃❏■▼❁❃▼✚ ✫❁▼❈❅❒❉■❅ ✯❒❒✌ ❋❁▼❈❅❒❉■❅✎❏❒❒✠■❄▲✎❏❒❇✎❁◆✌ ✐✒ ✙✒✕✖ ✓✑✖✗ ✰❅❏❐●❅✌ ✣◆●▼◆❒❅ ❁■❄ ✣❏❍❍◆■❉❃❁▼❉❏■ ❐❒❏❊❅❃▼ ✣◆❒❒❅■▼●❙ ❉■ ❄❅❖❅●❏❐❍❅■▼✌ ▼❈❉▲ ❐❒❏❊❅❃▼ ◗❉●● ❁❄❄❒❅▲▲ ▼❈❅ ❉▲▲◆❅ ❏❆ ❃◆●▼◆❒❁●●❙ ❄❉❖❅❒▲❅ ▲❅❒❖❉❃❅ ❄❅●❉❖❅❒❙ ❁■❄ ❄❉▲❁❂❉●❉▼❙ ▲❅❃▼❏❒ ❄❅❖❅●❏❐❍❅■▼ ■❅❅❄▲ ❉■ ▼❈❉▲ ❃❒❉▼❉❃❁● ❁❒❅❁✌ ▲❐❅❃❉❆❉❃❁●●❙ ❒❅●❁▼❉■❇ ▼❏ ◆▲❅ ❏❆ ●❁■❇◆❁❇❅ ▲❅❒❖❉❃❅▲ ❁■❄ ❁❃❃❅▲▲❉❂❉●❉▼❙✎ ✳▼❒❁▼❅❇❉❅▲ ◗❉●● ❉■❃●◆❄❅

✓ Standard Resources NDS supports ❅■❈❁■❃❉■❇ ▼❈❅ ❃❁❐❁❃❉▼❙ ❁■❄ ❃❁❐❁❂❉●❉▼❙ ❏❆ ▼❈❅ ▲❅❃▼❏❒ ▼❏ ❁▲▲❉▲▼ ❐❅❏❐●❅ ❆❒❏❍ ❁ ❃◆●▼◆❒❁●●❙ ❁■❄ ●❉■❇◆❉▲▼❉❃❁●●❙ ❄❉❖❅❒▲❅ ✈✣✡✬✤✉ ❂❁❃❋❇❒❏◆■❄✌ ❁■❄ ❁▼▼❒❁❃▼❉■❇✌ ❒❅❃❒◆❉▼❉■❇ ❁■❄ ❒❅▼❁❉■❉■❇ ❁ ✣✡✬✤ ◗❏❒❋❆❏❒❃❅✎ ✯◆▼❃❏❍❅✚ ✮✧✯ ▲▼❁❆❆ ❈❁❖❅ ❉❍❐❒❏❖❅❄ ❁◗❁❒❅■❅▲▲ ❁■❄ ◆▲❅ ❏❆ ❃❏❍❍◆■❉▼❙ ❂❁▲❅❄ ❃◆●▼◆❒❁● ▲◆❐❐❏❒▼▲ ❁■❄ ▲❋❉●●▲ ❉■ ◗❏❒❋❉■❇ ◗❉▼❈ ❐❅❏❐●❅ ❆❒❏❍ ✣✡✬✤ ❂❁❃❋❇❒❏◆■❄▲✎ ✭❏❒❅ ❉■❆❏❒❍❁▼❉❏■✚ ✳❅▼ ❆❏❒ ❃❏❍❍❅■❃❅❍❅■▼ ❉■ ✒✐✑✔ ✮✤✳ ❃❏■▼❁❃▼✚ ✫❁▼❈❅❒❉■❅ ✯❒❒✌ ❋❁▼❈❅❒❉■❅✎❏❒❒✠■❄▲✎❏❒❇✎❁◆✌ ✐✒ ✙✒✕✖ ✓✑✖✗ ✒ ✰❁❒▼❉❃ Legislative obligations ❉❐❁▼❉❏■ Anti-Discrimination Act 2004 (NSW) Community Services (Complaints, Reviews and Monitoring) Act 1993 (NSW) Disability (Access to Premises- Buildings) Standards 2010 (Commonwealth) Disability Services Act 1993 (NSW) Disability Discrimination Act 1992 (Commonwealth) Other relevant legislation Carers (Recognition) Act 2010 (NSW) For links to legislation refer to: www.comlaw.gov.au or www.Austlii.edu.au (Commonwealth legislation)

✔ Standard Resources NDS supports www.legislation.nsw.gov.au (NSW legislation) Resources Information on developing community partnerships www.fahcsia.gov.au www.communitybuildingpartnership.nsw.gov.au ◗◗◗✎❁◆▲▼❒❁●❉❁❃❏◆■❃❉●✎❇❏❖✎❁◆

✓ Person Centred Approaches Program ✩■❄❉❖❉❄◆ Legislative obligations A program of training opportunities that build the capacity ❁● Every service provider is required to fulfil the obligations concerning of organisations to work in person centred and ✯◆▼❃❏❍❅ decision making and choice under: individualised ways. Focusses on embedding a human rights ▲ Community Services (Complaints, Reviews and Monitoring) Act 1993 (CS approach to all levels of practice through initiatives such as CRAMA) (NSW) Communities in Practice, ‘Project Rights’ and Human Rights Disability Services Act 1993 (NSW) resources such as training modules and DVDs. More Guardianship Act 1987(NSW) opportunities for frontline workers and volunteer Health Records and Information Privacy Act 2002 (NSW) coordinators will roll out in 2014. ✭❏❒❅ ❉■❆❏❒❍❁▼❉❏■✚ Mental Health Act 2007 (NSW) NSW Trustee and Guardian Act 2009 (NSW) ❈▼▼❐✚✏✏◗◗◗✎■❄▲✎❏❒❇✎❁◆✏❐❒❏❊❅❃▼▲✏ Privacy and Personal Information Protection Act 1998 (NSW) ❁❒▼❉❃●❅✏✑✖✔ ✮✤✳ ❃❏■▼❁❃▼✚ ✫❁▼❈❅❒❉■❅ ✯❒❒✌ Other relevant legislation ❋❁▼❈❅❒❉■❅✎❏❒❒✠■❄▲✎❏❒❇✎❁◆✌ ✐✒ ✓ Carers (Recognition) Act 2010 (NSW) ✙✒✕✖ ✓✑✖✗ ✩■❄❉❖❉❄◆ Carers Recognition Act 2010 (Commonwealth) ✣❏❍❍❉▲▲❉❏■ ❆❏❒ ✣❈❉●❄❒❅■ ❁■❄ ✹❏◆■❇ ✰❅❏❐●❅ ❁● ✡❃▼ ✑✙✙✘ ✈✮✳✷✉ ✯◆▼❃❏❍❅ ▲ For links to legislation refer to: www.comlaw.gov.au or www.Austlii.edu.au (Commonwealth legislation) www.legislation.nsw.gov.au (NSW legislation)

✕ Standard Resources NDS supports Resources Information on NSW decision making organisations, guidelines and resources Ageing, Disability and Home Care (ADHC) www.adhc.nsw.gov.au Guardianship Division www.ncat.nsw.gov.au/ncat/guardianship NSW Trustee and Guardian www.tag.nsw.gov.au NSW Public Guardian www.lawlink.nsw.gov.au/opg For information on advocacy refer to www.adhc.nsw.gov.au Attorney General’s Department of NSW (2008) Capacity Toolkit www.lawlink.gov.au ✩■❆❏❒❍❁▼❉❏■ ❏■ ❐❅❒▲❏■ ❃❅■▼❒❅❄ ❁❐❐❒❏❁❃❈❅▲ ✰❅❒▲❏■ ✣❅■▼❒❅❄ ✴❈❉■❋❉■❇ ❁■❄ ❁❐❐❒❏❁❃❈❅▲ ◗◗◗✎❈❅●❅■▲❁■❄❅❒▲❏■❁▲▲❏❃❉❁▼❅▲✎❃❏✎◆❋ ◗◗◗✎●❅❁❒■❉■❇❃❏❍❍◆■❉▼❙✎◆▲ ✰●❁■■❉■❇ ✴❏❏●▲ ◗◗◗✎❉■❃●◆▲❉❏■✎❃❏❍ ✡❇❅❉■❇✌ ✤❉▲❁❂❉●❉▼❙ ❁■❄ ★❏❍❅ ✣❁❒❅ ✆ ✡◆▲▼❒❁●❉❁■ ✣❁▼❈❏●❉❃ ✵■❉❖❅❒▲❉▼❙ ✈✡✣✵✉✎ ✈✒✐✐✙✉ ✥❘❐●❏❒❉■❇ ❁■❄ ✩❍❐●❅❍❅■▼❉■❇ ✰❅❒▲❏■ ✣❅■▼❒❅❄ ✡❐❐❒❏❁❃❈❅▲ ✍ ✡ ❇◆❉❄❅ ❆❏❒ ✮✳✷ ❃❏❍❍◆■❉▼❙ ❐❁❒▼❉❃❉❐❁▼❉❏■ ❐❒❏❇❒❁❍ ▲❅❒❖❉❃❅ ❐❒❏❖❉❄❅❒▲✎ ✓

✖ Standard Resources NDS supports ✩■❄❉❖❉❄◆ ◗◗◗✎❁❄❈❃✎■▲◗✎❇❏❖✎❁◆ ❁● ✡✣✵ ✣❏■▲❏❒▼❉◆❍ ❆❏❒ ✡❇❅❉■❇✌ ✤❉▲❁❂❉●❉▼❙ ❁■❄ ✯◆▼❃❏❍❅ ★❏❍❅ ✣❁❒❅✎ ✈✒✐✐✘✉ ✰❅❒▲❏■ ❃❅■▼❒❅❄ ▲ ❐●❁■■❉■❇✛ ✡ ❒❅❖❉❅◗ ❏❆ ▼❈❅ ●❉▼❅❒❁▼◆❒❅✚ ✳▼❒❅■❇▼❈❅■❉■❇ ❐❅❒▲❏■ ❐●❁■■❉■❇ ❉■ ▼❈❅ ❃❏❍❍◆■❉▼❙ ❐❁❒▼❉❃❉❐❁▼❉❏■ ❐❒❏❇❒❁❍✎ ◗◗◗✎❁❄❈❃✎■▲◗✎❇❏❖✎❁◆ ★❅●❅■ ✳❁■❄❅❒▲❏■ ✡▲▲❏❃❉❁▼❅▲ ✡◆▲▼❒❁●❉❁ ❁■❄ ✮❁▼❉❏■❁● ✤❉▲❁❂❉●❉▼❙ ✳❅❒❖❉❃❅▲✎ ✈✒✐✐✑✉ ✰❒❏❇❒❅▲▲ ❆❏❒ ✰❒❏❖❉❄❅❒▲✚ ✣❈❅❃❋❉■❇ ❙❏◆❒ ❐❒❏❇❒❅▲▲ ❉■ ❄❅●❉❖❅❒❉■❇ ❐❅❒▲❏■❁●❉▲❅❄ ▲❅❒❖❉❃❅▲✎ ◗◗◗✎■❄▲✎❏❒❇✎❁◆ ✩■❆❏❒❍❁▼❉❏■ ❏■ ❈❅❁●▼❈ ❁■❄ ◗❅●●❂❅❉■❇ ★❅❁●▼❈ ✣❁❒❅ ✰❏●❉❃❙ ❁■❄ ✰❒❏❃❅❄◆❒❅▲ ✒✐✐✗ ✈❁❍❅■❄❅❄ ✳❅❐▼❅❍❂❅❒ ✒✐✑✐✉ ✭❅❄❉❃❁▼❉❏■ ✭❁■❁❇❅❍❅■▼ ✰●❁■ ❁■❄ ✣❈❁❒▼▲ ◗◗◗✎❁❄❈❃✎■▲◗✎❇❏❖✎❁◆ ✭❅❄❉❃❁▼❉❏■ ★❁■❄●❉■❇ ❉■ ✣❏❍❍◆■❉▼❙✍✢❁▲❅❄ ★❅❁●▼❈ ✳❅❒❖❉❃❅▲ ❁■❄ ✲❅▲❉❄❅■▼❉❁● ✦❁❃❉●❉▼❉❅▲ ❉■ ✮✳✷✍ ✧◆❉❄❅●❉■❅▲ ◗◗◗✎❈❅❁●▼❈✎■▲◗✎❇❏❖✎❁◆ ✩■❆❏❒❍❁▼❉❏■ ❏■ ▼❈❅ ✮❁▼❉❏■❁● ✤❉▲❁❂❉●❉▼❙ ✳▼❒❁▼❅❇❙ ◗◗◗✎❄▲▲✎❇❏❖✎❁◆ ✩■❆❏❒❍❁▼❉❏■ ❏■ ◗❏❒❋❉■❇ ◗❉▼❈ ❐❅❏❐●❅ ❆❒❏❍ ✡❂❏❒❉❇❉■❁● ❁■❄ ✴❏❒❒❅▲ ✳▼❒❁❉▼ ✩▲●❁■❄ ✗ Standard Resources NDS supports ✈✡✴✳✩✉ ❃❏❍❍◆■❉▼❉❅▲ ✡❇❅❉■❇✌ ✤❉▲❁❂❉●❉▼❙ ❁■❄ ★❏❍❅ ✣❁❒❅✎ ✈✒✐✑✐✉ ✡❂❏❒❉❇❉■❁● ✰❏●❉❃❙ ✳▼❁▼❅❍❅■▼✎ ◗◗◗✎❁❄❈❃✎■▲◗✎❇❏❖✎❁◆

✓ ✩■❆❏❒❍❁▼❉❏■ ❏■ ◗❏❒❋❉■❇ ◗❉▼❈ ❐❅❏❐●❅ ❆❒❏❍ ✩■❄❉❖❉❄◆ ✣◆●▼◆❒❁●●❙ ❁■❄ ✬❉■❇◆❉▲▼❉❃❁●●❙ ✤❉❖❅❒▲❅ ❁● ✈✣✡✬✤✉ ❃❏❍❍◆■❉▼❉❅▲ ✯◆▼❃❏❍❅ ✡❇❅❉■❇✌ ✤❉▲❁❂❉●❉▼❙ ❁■❄ ★❏❍❅ ✣❁❒❅✎ ✈✒✐✑✐✉ ▲ ✣◆●▼◆❒❁● ✤❉❖❅❒▲❉▼❙ ✳▼❒❁▼❅❇❉❃ ✦❒❁❍❅◗❏❒❋ ✒✐✑✐✍✒✐✑✓ ◗◗◗✎❁❄❈❃✎■▲◗✎❇❏❖✎❁◆ Ageing, Disability and Home Care. (2010) Cultural Diversity Strategic Framework 2010-2013 ◗◗◗✎❁❄❈❃✎■▲◗✎❇❏❖✎❁◆ ✡❇❅❉■❇✌ ✤❉▲❁❂❉●❉▼❙ ❁■❄ ★❏❍❅ ✣❁❒❅ ✈✡✤★✣✉ ✣✡✬✤ ✬❁■❇◆❁❇❅ ✳❅❒❖❉❃❅▲ ✦❁❃▼ ✳❈❅❅▼▲ ◗◗◗✎❁❄❈❃✎■▲◗✎❇❏❖✎❁◆ ✴❒❁■▲●❁▼❉■❇ ❁■❄ ✩■▼❅❒❐❒❅▼❉■❇ ✳❅❒❖❉❃❅ ✈✴✩✳ ✮❁▼❉❏■❁●✉ ◗◗◗✎❉❍❍❉✎❇❏❖✎❁◆ ✩■❆❏❒❍❁▼❉❏■ ❏■ ◗❏❒❋❉■❇ ◗❉▼❈ ❃❈❉●❄❒❅■ ❁■❄ ❙❏◆■❇ ❐❅❏❐●❅ ✡❇❅❉■❇✌ ✤❉▲❁❂❉●❉▼❙ ❁■❄ ★❏❍❅ ✣❁❒❅✎ ✈✒✐✐✔✉ ✣❈❉●❄❒❅■’ ▲ ✳▼❁■❄❁❒❄▲ ❉■ ✡❃▼❉❏■✚ ✡ ❒❅▲❏◆❒❃❅ ❆❏❒ ▲❅❒❖❉❃❅ ❐❒❏❖❉❄❅❒▲ ◗❏❒❋❉■❇ ◗❉▼❈ ❃❈❉●❄❒❅■ ❁■❄ ❙❏◆■❇ ❐❅❏❐●❅ ◗❉▼❈ ❁ ❄❉▲❁❂❉●❉▼❙✎

✘ Standard Resources NDS supports ◗◗◗✎❁❄❈❃✎■▲◗✎❇❏❖✎❁◆ ◗◗◗✎❋❉❄▲❇◆❁❒❄❉❁■✎■▲◗✎❇❏❖✎❁◆ ◗◗◗✎❋❅❅❐▼❈❅❍▲❁❆❅✎■▲◗✎❇❏❖✎❁◆ ✔ ✦❅❅❄❂❁❃ Legislative obligations ❋ ❁■❄ Every service provider is required to fulfil the complaint handling obligations ✣❏❍❐●❁❉ under: Disability Services Act 1993 No.3, Principles (Schedule 1) ■▼▲ Community Services (Complaints, Reviews and Monitoring) Act 1993 No 2 (CS CRAMA) www.legislation.nsw.gov.au Human rights Information on the Convention on the Rights of Persons with Disabilities www.un.org/disabilities/convention/conventionfull.shtml Australian Human Rights Commission ✔ www.hreoc.gov.au ✦❅❅❄❂❁❃ NSW complaints handling organisations, guidelines and resources ❋ ❁■❄ Ageing, Disability and Home Care (ADHC) ✣❏❍❐●❁❉ www.adhc.nsw.gov.au ■▼▲ ✦❅❅❄❂❁❃❋ ❁■❄ ✣❏❍❐●❁❉■▼▲ ✭❁■❁❇❅❍❅■▼ ✬❏❇ ✡✤★✣ ◗◗◗✎❁❄❈❃✎■▲◗✎❇❏❖✎❁◆✏✿✿❄❁▼❁✏❁▲▲❅▼▲✏❆❉●❅ ✏✐✐✐✗✏✒✗✑✘✗✐✏✡✴✑✓✿✓✔✐✑✙✿✴✡✢✿✢✿✦✣✭✬✿✦❁❃▼✿ ▲❈❅❅▼✎❐❄❆ ✲❅▲❏◆❒❃❅▲ ❏■ ❅▲▼❁❂●❉▲❈❉■❇ ❁ ❇❏❏❄ ❃❏❍❐●❁❉■▼▲ ❍❁■❁❇❅❍❅■▼ ▲❙▲▼❅❍ ◗◗◗✎❏❄▲❃✎❖❉❃✎❇❏❖✎❁◆✏▲❅❒❖❉❃❅✍❐❒❏❖❉❄❅❒▲

✙ Standard Resources NDS supports Health Care Complaints Commission (HCCC) www.hccc.nsw.gov.au NSW Ombudsman. (2010) Effective complaint handling guidelines – 2nd Edition. ✮✳✷ ✯❍❂◆❄▲❍❁■✎ ✈✒✐✐✙✉ ✣❏❍❐●❁❉■▼ ★❁■❄●❉■❇ ✫❉▼✎ ✮✳✷ ✯❍❂◆❄▲❍❁■✎ ✈✒✐✐✙✉ ✴❈❅ ✲❉❇❈▼▲ ✳▼◆❆❆✚ ✴❉❐▲ ❆❏❒ ❍❁❋❉■❇ ❃❏❍❐●❁❉■▼▲ ❁■❄ ▲❏●❖❉■❇ ❐❒❏❂●❅❍▲ – ✡ ▼❏❏●❋❉▼ ❆❏❒ ❃❏■▲◆❍❅❒▲ ❏❆ ❃❏❍❍◆■❉▼❙ ▲❅❒❖❉❃❅▲ ❉■ ✮✳✷✎ ✮✳✷ ✯❍❂◆❄▲❍❁■✎ ✈✒✐✐✙✉ ✣❏❍❍◆■❉▼❙ ✰❁❒▼❉❃❉❐❁▼❉❏■ ❃❏❍❐●❁❉■▼ ❈❁■❄●❉■❇ ❒❅❖❉❅◗✎ ✮✳✷ ✯❍❂◆❄▲❍❁■✎ ✈✒✐✐✙✉ ✭❁■❁❇❉■❇ ◆■❒❅❁▲❏■❁❂●❅ ❃❏❍❐●❁❉■❁■▼ ❃❏■❄◆❃▼ ❐❒❁❃▼❉❃❅ ❍❁■◆❁●✎ ✮✳✷ ✯❍❂◆❄▲❍❁■✎ ✈✒✐✐✙✉ ✫■❏◗ ❙❏◆❒ ❒❉❇❈▼▲ ❁▲ ❁ ❃❏■▲◆❍❅❒ ❏❆ ❃❏❍❍◆■❉▼❙ ▲❅❒❖❉❃❅▲✎ ✮✳✷ ✯❍❂◆❄▲❍❁■✎ ✈✒✐✐✘✉ ✧◆❉❄❅●❉■❅▲ ❆❏❒ ❄❅❁●❉■❇ ◗❉▼❈ ❙❏◆▼❈ ❃❏❍❐●❁❉■▼▲ ✔ ◗◗◗✎❏❍❂❏✎■▲◗✎❇❏❖✎❁◆ ✦❅❅❄❂❁❃ ✴❈❅ ✮✳✷ ✯❍❂◆❄▲❍❁■ ❏❆❆❅❒▲ ❁ ❒❁■❇❅ ❏❆ ❋ ❁■❄ ▼❒❁❉■❉■❇ ◗❏❒❋▲❈❏❐▲ ❁❃❒❏▲▲ ✮✳✷ ❏■ ✣❏❍❐●❁❉ ❃❏❍❐●❁❉■▼ ❈❁■❄●❉■❇✌ ❉■❃●◆❄❉■❇✚ ■▼▲ ■ ✦❒❏■▼●❉■❅ ▲❋❉●●▲ ❆❏❒ ❃❏❍❐●❁❉■▼ ❈❁■❄●❉■❇ ■ ✥❆❆❅❃▼❉❖❅ ❃❏❍❐●❁❉■▼ ❍❁■❁❇❅❍❅■▼

✑✐ Standard Resources NDS supports ▲❙▲▼❅❍▲ ❆❏❒ ❄❉▲❁❂❉●❉▼❙ ▲❅❒❖❉❃❅ ❐❒❏❖❉❄❅❒▲ ■ ✭❁■❁❇❉■❇ ◆■❒❅❁▲❏■❁❂●❅ ❃❏❍❐●❁❉■❁■▼ ❃❏■❄◆❃▼ ■ ★❁■❄●❉■❇ ▲❅❒❉❏◆▲ ❁●●❅❇❁▼❉❏■▲ ❁❇❁❉■▲▼ ❅❍❐●❏❙❅❅▲ ❉■ ❄❉▲❁❂❉●❉▼❙ ▲❅❒❖❉❃❅▲ ✷❏❒❋▲❈❏❐▲ ❏■ ❈❏◗ ▼❏ ❒❁❉▲❅ ❉▲▲◆❅▲✌ ❒❅▲❏●❖❅ ❃❏❍❐●❁❉■▼▲ ❁■❄ ❂◆❉●❄ ❐❏▲❉▼❉❖❅ ❒❅●❁▼❉❏■▲❈❉❐▲ ◗❉▼❈ ▲❅❒❖❉❃❅ ❐❒❏❖❉❄❅❒▲ ❁❒❅ ❁●▲❏ ❁❖❁❉●❁❂●❅ ❆❏❒ ▼❈❏▲❅ ▼❈❁▼ ◆▲❅ ❃❏❍❍◆■❉▼❙ ▲❅❒❖❉❃❅▲✌ ▼❈❅❉❒ ❆❁❍❉●❉❅▲ ❁■❄ ❁❄❖❏❃❁▼❅▲✎ ✮✳✷ ✯❍❂◆❄▲❍❁■ ✣❏❍❍◆■❉▼❙ ✥❄◆❃❁▼❉❏■ ❁■❄ ✴❒❁❉■❉■❇ ✵■❉▼✚ ✐✒ ✙✒✘✖ ✐✙✐✐ ❏❒ ▼❒❁❉■❉■❇✠❏❍❂❏✎■▲◗✎❇❏❖✎❁◆ ✮❁▼❉❏■❁● ❃❏❍❐●❁❉■▼ ❈❁■❄●❉■❇ ❏❒❇❁■❉▲❁▼❉❏■▲ ✣❏❍❐●❁❉■▼▲ ✲❅▲❏●◆▼❉❏■ ❁■❄ ✲❅❆❅❒❒❁● ✳❅❒❖❉❃❅ ✣✲✲✳ ✈✣✲✲✳✉ ◗◗◗✎❃❒❒▲✎❏❒❇✎❁◆ ✡❂◆▲❅ ❁■❄ ✮❅❇●❅❃▼ ★❏▼●❉■❅ ◗◗◗✎❄❉▲❁❂❉●❉▼❙❈❏▼●❉■❅✎❏❒❇ ✡◆▲▼❒❁●❉❁■ ★◆❍❁■ ✲❉❇❈▼▲ ✣❏❍❍❉▲▲❉❏■ ◗◗◗✎❈❒❅❏❃✎❇❏❖✎❁◆ ✕ ✳❅❒❖❉❃❅ Legislative obligations ✡❃❃❅▲▲ Community Relations Commission and Principles of Multiculturalism Act

✑✑ Standard Resources NDS supports 2000 (NSW) Disability (Access to Premises) Standards 2010 (Commonwealth) Disability Services Act 1993 (NSW) Disability Discrimination Act 1992 (Commonwealth) Premises Standards 2011 (Commonwealth) For links to legislation refer to: www.comlaw.gov.au or www.Austlii.edu.au (Commonwealth legislation) www.legislation.nsw.gov.au (NSW legislation) Resources ✕ Information on assistive technology and access can be accessed at: ✳❅❒❖❉❃❅ Independent Living Centre ✡❃❃❅▲▲ www.ilcnsw.asn.au Technical Aid to the Disabled (TAD) NSW ◗◗◗✎▼❅❃❈■❉❃❁●❁❉❄✎❏❒❇✎❁◆ ✥■❁❂●❅ ✮✳✷ ◗◗◗✎❅■❁❂●❅✎❈❅❁●▼❈✎■▲◗✎❇❏❖✎❁◆

✖ DisabilitySafe ✳❅❒❖❉❃❅ Legislative obligations Offers advice and support for the management of work ✭❁■❁❇❅❍ Every service provider is required to fulfil governance and service health and safety and injury management. The project offers ❅■▼ management obligations under: Disability Services Act 1993 No 3 a suite of services and resources to the sector including a www.legislation.nsw.gov.au comprehensive website offering a range of tools and www.comlaw.gov.au templates, shared return to work coordination and injury management advisory services, NDSonlineWHS software Key governance and service management legislation licences (at cost), WHS advisory, auditing, networking and Associations Incorporation Act 2009 No 7 training opportunities. Corporations Act 2001 (Commonwealth) ✭❏❒❅ ❉■❆❏❒❍❁▼❉❏■✚ Corporations (New South Wales) Act 1990 No 83 ◗◗◗✎❄❉▲❁❂❉●❉▼❙▲❁❆❅✎❏❒❇✎❁◆ Fair Work Act 2009 (Commonwealth) Fair Work Regulation 2009 (Commonwealth) NDS contact: Susan Smith, [email protected], 02 9256 ✑✒ Standard Resources NDS supports Industrial Relations Act 1996 3121 Long Service Leave Act 1955 Payroll Tax Act 2007 The Change Room Workers Compensation Act 1987 No 70 (NSW) The Change Room aims to equip frontline managers with Work Health and Safety Act 2011 (NSW) tools and skills to facilitate positive change within their Workplace Injury Management and Workers Compensation Act 1998 No 86 organisations. The project will include workshops, a Work Health and Safety Regulation (NSW) 2011 readiness tool to be used by managers and will encourage ongoing learning through an information blog. Set for ✲❅▲❏◆❒❃❅▲ commencement in 2014. ✭❏❒❅ ❉■❆❏❒❍❁▼❉❏■✚ ✩▼’ ▲ ✹❏◆❒ ✢◆▲❉■❅▲▲ ◗◗◗✎❁❄❈❃✎■▲◗✎❇❏❖✎❁◆ ❈▼▼❐✚✏✏◗◗◗✎■❄▲✎❏❒❇✎❁◆✏❐❒❏❊❅❃▼▲✏ ✧❏❏❄ ✧❏❖❅❒■❁■❃❅ ✰❒❏❇❒❁❍ ❁❒▼❉❃●❅✏✑✖✔ ◗◗◗✎■❄▲✎❇❏❖✎❁◆ NDS contact: Dion Katherine Orr, [email protected], ✤❉▲❁❂❉●❉▼❙ ✳❁❆❅ 02 9256 3167 ✖ ◗◗◗✎❄❉▲❁❂❉●❉▼❙▲❁❆❅✎❏❒❇✎❁◆ ✳❅❒❖❉❃❅ Productivity Tool ✭❁■❁❇❅❍ ✣❏❒❐❏❒❁▼❅ ✧❏❖❅❒■❁■❃❅ ★❁■❄❂❏❏❋ ❆❏❒ ✣❏❍❐❁■❙ An online tool which allows organisations to measure back ❅■▼ ✤❉❒❅❃▼❏❒▲ ❁■❄ ✣❏❍❍❉▼▼❅❅ ✭❅❍❂❅❒▲✚ ✡ of house costs in providing services and compare results ❒❅❆❅❒❅■❃❅ ❇◆❉❄❅ ▼❏ ◆■❄❅❒▲▼❁■❄❉■❇ ▼❈❅ with other organisations. Users enter their information on ▲❅❒❉❏◆▲ ❃❏❍❍❉▼❍❅■▼ ❏❆ ❂❅❉■❇ ❁ ❃❏❍❐❁■❙ expenses such as payroll, fleet, HR, administration and IT. Comparisons of these costs to those of other organisations, ❄❉❒❅❃▼❏❒ ❏❒ ❃❏❍❍❉▼▼❅❅ ❍❅❍❂❅❒ – ✒■❄ ✥❄❉▼❉❏■ particularly those of similar size and geographical reach, can ◗◗◗✎❆❁❈❃▲❉❁✎❇❏❖✎❁◆ be made. The Productivity Tool also facilitates sharing of best practice examples amongst the sector. ✴❈❅ ✯✥✣✤ ✰❒❉■❃❉❐●❅▲ ❏❆ ✣❏❒❐❏❒❁▼❅ NDS contact: Dion Beverakis, [email protected], 02 ✧❏❖❅❒■❁■❃❅ 9256 3164 ◗◗◗✎❁▲❉❃✎❇❏❖✎❁◆ ✤❉▲❁❂❉●❉▼❙ ✰❏●❉❃❙ ❁■❄ ❉■❆❏❒❍❁▼❉❏■ Good Governance ❍❁■◆❁●✎ ✤❅❐❁❒▼❍❅■▼ ❏❆ ★◆❍❁■ ✳❅❒❖❉❃❅▲ ✢❁▲❅❄ ❁❒❏◆■❄ ▼❈❅ ❅❆❆❅❃▼❉❖❅ ◆▲❅ ✶❉❃▼❏❒❉❁ ❏❆ ▼❈❅ ‘ ✩▼ ’ ▲ ✹❏◆❒ ✢◆▲❉■❅▲▲ ’ ◗◗◗✎❄❈▲✎❖❉❃✎❇❏❖✎❁◆✏❆❏❒✍▲❅❒❖❉❃❅✍ ❃❈❁❐▼❅❒▲✌ ❁ ❒❁■❇❅ ❄❉▲❁❂❉●❉▼❙ ✑✓ Standard Resources NDS supports ❐❒❏❖❉❄❅❒▲✏❄❉▲❁❂❉●❉▼❙✏▲❅❒❖❉❃❅✍❑◆❁●❉▼❙✍ ▲❅❃▼❏❒ ▲❐❅❃❉❆❉❃ ❉■❉▼❉❁▼❉❖❅▲✌ ❁■❄✍❉❍❐❒❏❖❅❍❅■▼✏❄❉▲❁❂❉●❉▼❙✍❁❃▼✍✒✐✐✖✍ ❒❅▲❏◆❒❃❅▲ ❁■❄ ▼❒❁❉■❉■❇ ❆❏❒✍▲❅❒❖❉❃❅✍❐❒❏❖❉❄❅❒✏❑◆❁●❉▼❙✍ ❏❐❐❏❒▼◆■❉▼❉❅▲ ❈❁❖❅ ❂❅❅■ ▲❅❒❖❉❃❅▲✏❒❅●❁▼❅❄✍❒❅▲❏◆❒❃❅▲✍ ❄❅❖❅●❏❐❅❄✌ ❉■❃●◆❄❉■❇✚ ❈❏●❄❅❒✖✏❄❉▲❁❂❉●❉▼❙✍❐❏●❉❃❙✍❁■❄✍ ✍ ✰❁■❅● ❏❆ ✥❘❐❅❒▼▲ ✰❒❏❆❅▲▲❉❏■❁● ❉■❆❏❒❍❁▼❉❏■✍❍❁■◆❁● ✍ ✢❏❁❒❄ ✭❅❍❂❅❒ ✤❅❖❅●❏❐❍❅■▼ ✮❁▼❉❏■❁● ✳▼❁■❄❁❒❄▲ ❆❏❒ ✤❉▲❁❂❉●❉▼❙ ✴❒❁❉■❉■❇ ✍ ✢❏❁❒❄ ✲❅❃❒◆❉▼❍❅■▼ ✳❅❒❖❉❃❅▲ ❒❅▲❏◆❒❃❅▲ ✦❅❁▲❉❂❉●❉▼❙ ✳▼◆❄❙ ✍ ✮✤✳ ❈▼▼❐✚✏✏◗◗◗✎❄▲▲✎❇❏❖✎❁◆✏❏◆❒✍ ✬❅❁❄❅❒▲❈❉❐ ✰❒❏❇❒❁❍ ❒❅▲❐❏■▲❉❂❉●❉▼❉❅▲✏❄❉▲❁❂❉●❉▼❙✍❁■❄✍ ✭❏❒❅ ❉■❆❏❒❍❁▼❉❏■✚ ❃❁❒❅❒▲✏▲▼❁■❄❁❒❄▲✍❁■❄✍❑◆❁●❉▼❙✍ ❈▼▼❐✚✏✏◗◗◗✎■❄▲✎❏❒❇✎❁◆✏❐❒❏❊❅❃▼▲✏ ❁▲▲◆❒❁■❃❅✏■❅◗✍■❁▼❉❏■❁●✍▲▼❁■❄❁❒❄▲✍❆❏❒✍ ❁❒▼❉❃●❅✏✔✗ ❄❉▲❁❂❉●❉▼❙✍▲❅❒❖❉❃❅▲ NDS contact: Elisabeth Jaeger, [email protected], 02 9256 3112

‘It’s Your Business’ A resource consisting of ten chapters designed to support the development of governance knowledge and board ✖ management skills. The Good Governance Program supports ✳❅❒❖❉❃❅ the implementation of ‘It’s Your Business’ through training ✭❁■❁❇❅❍ and consultation opportunities. ❅■▼ ✭❏❒❅ ❉■❆❏❒❍❁▼❉❏■✚ ❈▼▼❐✚✏✏◗◗◗✎❁❄❈❃✎■▲◗✎❇❏❖✎❁◆✏▲❐✏▼❒ ❁❉■❉■❇✿❁■❄✿❄❅❖❅●❏❐❍❅■▼✏❇❏❏❄✿❇❏❖❅ ❒■❁■❃❅ ✮✤✳ ❃❏■▼❁❃▼✚ ✥●❉▲❁❂❅▼❈ ✪❁❅❇❅❒✌ ❅●❉▲❁❂❅▼❈✎❊❁❅❇❅❒✠■❄▲✎❏❒❇✎❁◆✌

✑✔ Standard Resources NDS supports ✐✒ ✙✒✕✖ ✓✑✑✒

Panel of Experts Provides consultancy support to all ADHC funded organisations in various areas of governance. A panel of consultants delivers support packages which mirror the ‘It’s Your Business’ chapters as well as provide support with person centred approaches and marketing. Support packages are subsidised by the IDF following an application process. ✭❏❒❅ ❉■❆❏❒❍❁▼❉❏■✚ ❈▼▼❐✚✏✏◗◗◗✎■❄▲✎❏❒❇✎❁◆✏❐❒❏❊❅❃▼▲✏ ❁❒▼❉❃●❅✏✔✗ NDS contact: Elisabeth Jaeger, [email protected], 02 9256 3112

Aboriginal Jobs Together (AJT) ✡■ ❉■❉▼❉❁▼❉❖❅ ▼❏ ❉■❃❒❅❁▲❅ ✡❂❏❒❉❇❉■❁● ❅❍❐●❏❙❍❅■▼ ❉■ ▼❈❅ ■❏■✍ ❇❏❖❅❒■❍❅■▼ ❄❉▲❁❂❉●❉▼❙ ▲❅❃▼❏❒ ❂❙ ▲◆❐❐❏❒▼❉■❇ ▼❈❅ ❐❒❅✍❅❍❐●❏❙❍❅■▼✌ ▼❒❁❉■❉■❇✌ ❍❅■▼❏❒❉■❇ ❁■❄ ■❏■✍ ❖❏❃❁▼❉❏■❁● ■❅❅❄▲ ❏❆ ✡❂❏❒❉❇❉■❁● ▼❒❁❉■❅❅▲ ❁■❄ ❃❁❄❅▼▲✎ ✲❅❇❉❏■❁● ✖ ✣❏❏❒❄❉■❁▼❏❒▲ ❂❒❏❋❅❒ ✳❅❒❖❉❃❅ ▼❒❁❉■❅❅▲❈❉❐ ❁■❄ ❃❁❄❅▼▲❈❉❐ ❍❁■❁❇❅ ❏❐❐❏❒▼◆■❉▼❉❅▲ ❁■❄ ❇◆❉❄❅ ✮✧✯▲ ❉■ ❍❅■▼ ❒❅❃❒◆❉▼❉■❇ ❁■❄ ❒❅▼❁❉■❉■❇ ✡❂❏❒❉❇❉■❁● ❅❍❐●❏❙❅❅▲✎

✑✕ Standard Resources NDS supports ✯◆▼❃❏❍❅✚ ✥■❈❁■❃❅❄ ✡❂❏❒❉❇❉■❁● ❅❍❐●❏❙❍❅■▼ ❉■ ▼❈❅ ❄❉▲❁❂❉●❉▼❙ ▲❅❃▼❏❒ ❁■❄ ❉■❃❒❅❁▲❅❄ ❁❃❃❅▲▲ ▼❏ ▲◆❐❐❏❒▼ ▲❅❒❖❉❃❅▲ ❆❏❒ ✡❂❏❒❉❇❉■❁● ❐❅❏❐●❅ ◗❉▼❈ ❄❉▲❁❂❉●❉▼❙✎ ✭❏❒❅ ❉■❆❏❒❍❁▼❉❏■✚ ❈▼▼❐✚✏✏◗◗◗✎■❄▲✎❏❒❇✎❁◆✏❐❒❏❊❅❃▼▲✏ ❁❒▼❉❃●❅✏✑✖✗ NDS contact: Dylan Reynolds, [email protected], 02 9256 3105

Workforce Development Projects ✷❏❒❋❆❏❒❃❅ ❄❅❖❅●❏❐❍❅■▼ ❉■❉▼❉❁▼❉❖❅▲ ❁❄❄❒❅▲▲ ◗❏❒❋❆❏❒❃❅ ❃❁❐❁❃❉▼❙ ❁■❄ ❃❁❐❁❂❉●❉▼❙ ▼❈❒❏◆❇❈ ❉■❄◆▲▼❒❙ ❅■❄❏❒▲❅❄ ❂❅▲▼ ❐❒❁❃▼❉❃❅ ▼❏❏●▲ ❁■❄ ❒❅▲❏◆❒❃❅▲✎ ✰❒❏❊❅❃▼▲ ❉■❃●◆❄❅ ❁■ ❏■●❉■❅ ❃❁❒❅❅❒ ❐●❁■■❉■❇ ▼❏❏●✌ ❁■ ❉■❄◆❃▼❉❏■ ❁■❄ ❏❒❉❅■▼❁▼❉❏■ ▼❏❏●✌ ❅❍❐●❏❙❅❅ ❅■❇❁❇❅❍❅■▼ ❂❅■❃❈❍❁❒❋ ❄❁▼❁ ❁■❄ ❁ ★◆❍❁■ ✲❅▲❏◆❒❃❅ ✭❁■❁❇❅❍❅■▼ ❆❒❁❍❅◗❏❒❋✎ ✰❒❏❊❅❃▼▲ ❁❒❅ ◆■❄❅❒◗❁❙✌ ❆❏❒ ❃❏❍❐●❅▼❉❏■ ▼❈❒❏◆❇❈❏◆▼ ✒✐✑✔✎ ✯◆▼❃❏❍❅✚ ✩■❄❉❖❉❄◆❁●▲ ❈❁❖❅ ❁ ❃●❅❁❒ ❉❄❅❁ ❏❆ ▼❈❅❉❒ ❃❁❒❅❅❒ ❏❐❐❏❒▼◆■❉▼❉❅▲✎ ✴❈❅ ❄❉▲❁❂❉●❉▼❙ ▲❅❃▼❏❒ ❈❁▲ ❒❅▲❏◆❒❃❅▲ ❆❏❒

✑✖ Standard Resources NDS supports ▲◆❐❐❏❒▼❉■❇ ❁■❄ ❒❅▼❁❉■❉■❇ ❁ ❆●❅ ❘❉❂●❅ ◗❏❒❋❆❏❒❃❅✎ NDS contact: Jay Richardson, [email protected], 02 9256 3107.

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