Proposed changes to routes 404 and 434 Consultation Report November 2019 Contents Executive summary ..................................................................................................... 4 Summary of main issues raised during consultation ................................................ 4 Next steps ................................................................................................................ 4 1. About the proposals ............................................................................................ 6 1.1 Introduction .................................................................................................... 6 1.2 Purpose .......................................................................................................... 6 1.3 Detailed description of proposals ................................................................... 7 2. About the consultation ...................................................................................... 11 2.1 Purpose ........................................................................................................ 11 2.2 Potential outcomes ....................................................................................... 11 2.3 Who we consulted ........................................................................................ 11 2.4 Dates and duration ....................................................................................... 12 2.6 What we asked ............................................................................................. 12 2.7 Methods of responding ................................................................................. 12 2.8 Consultation materials and publicity ............................................................. 12 2.9 Equalities Assessment ................................................................................. 13 2.10 Analysis of consultation responses ........................................................... 15 3. About the respondents ...................................................................................... 16 3.1 Number of respondents ................................................................................ 16 3.2 How respondents heard about the consultation ........................................... 16 4. Summary of all consultation responses ............................................................ 16 4.1 Summary of Question 1 ............................................................................... 17 4.2 Summary of Question 2 ............................................................................... 18 4.3 Summary of Question 3 ............................................................................... 19 4.4 Summary of Question 4 ............................................................................... 20 4.5 Summary of Question 5 ............................................................................... 21 4.6 Summary of Question 6 ............................................................................... 22 4.7 Summary of Question 7 ............................................................................... 23 4.8 Summary of Question 8 ............................................................................... 25 4.9 Response to main issues raised .................................................................. 26 2 4.10 Summary of stakeholder responses .......................................................... 28 4.11 Comments on the consultation.................................................................. 37 5. Next steps ....................................................................................................... 38 Appendix A: Consultation questions .......................................................................... 39 Appendix B: Consultation materials and distribution ................................................. 40 Appendix C: Stakeholder lists ................................................................................... 47 3 Executive summary This document explains the processes, responses and outcomes of a consultation on bus routes 404 and 434. Between 9 January and 11 February 2019 we consulted on changes to routes 404 and 434. The main changes proposed were: Divert route 434 to the unserved Cane Hill estate Extend route 404 to Rickman Hill, replacing the 434 Serve the Tollers Lane estate and Shirley Avenue with the 404 We received 602 public responses to the consultation and 9 stakeholder responses. Route 404 - 36 per cent supported or strongly supported the proposals, while 28 per cent opposed or strongly opposed them Route 434 - 32 per cent supported or strongly supported the proposals, while 27 per cent opposed or strongly opposed them The main themes are highlighted below, with detailed analysis in section 4. Summary of main issues raised during consultation Concern about the impact of the loss of the route 434 direct service from Rickman Hill to Purley town centre and Woodcote School Suggestion that route 404 should be extended to Cane Hill instead of route 434 Concern that the roads in the proposed new areas are not suitable for buses (e.g. about congestion, noise, pollution and parking issues) Next steps Following our analysis and consideration of all the consultation responses, we have decided to amend our proposals. The feedback made clear that diverting route 434 to serve Cane Hill would cause significant disruption for the residents of Rickman Hill. Instead, we plan to extend route 404 to serve the Cane Hill estate. It will travel in an anti-clockwise loop via Farthing Way and Brighton Road. 4 We will progress the plans to serve the Tollers Lane estate and Shirley Avenue with route 404. When deciding on the final location of bus stops we will refer to the feedback we have received from residents and users so that they are as suitably placed as possible. Route 404 will get a 30 minute service, including on Sundays. Route 434 will keep its current 30 minute frequency. We will aim to make these changes on 4 January 2020 and will engage with local residents and stakeholders in Coulsdon about these plans in due course. 5 1. About the proposals 1.1 Introduction The Mayor’s Transport Strategy aims to improve the parts of outer London where public transport is insufficient. Recent changes to some underused and inefficient services in central London will now allow for services in outer London to be increased. A development of 650 new homes, the Cane Hill Estate, is being built in Coulsdon. TfL has been working with the London Borough of Croydon (LB Croydon) to provide bus services to the area, some of which is currently more than five minutes walk from a bus route. Some local residents have also approached us requesting new bus services to the parts of Coulsdon which are remote from the network. Around 150 of the homes are currently occupied. It is expected to be fully occupied by 2021. The estate is located next to the A23 with footway access to Coulsdon South station. We also want to improve services in both the western and eastern sides of Old Coulsdon, parts of which are remote from the bus network. 1.2 Purpose Route 404 The proposals would mean the following for route 404: A new service to Rickman Hill, as well as the Tollers Lane estate and Shirley Avenue in Old Coulsdon A Sunday service for the first time An improved service frequency on all days with buses running every 30 minutes Route 434 The proposals would mean the following for route 434: A new service to the Cane Hill estate An improved 20 minute frequency on Monday to Saturday The route would no longer serve Rickman Hill Some existing 434 users in the Rickman Hill area would have to change buses at Coulsdon to make current trips towards Purley 1.3 Detailed description of proposals Overview map: 1.3.1 Route 404 This route currently operates between Coulsdon, Brighton Road and Caterham-on- the-Hill. Under the proposals, it would be extended along the current route of the 434 between Coulsdon and Rickman Hill. The 404 currently runs hourly on Mondays to Saturdays. We propose to introduce a Sunday service and to increase the frequency to half-hourly on all days. 7 On the western side of Old Coulsdon, the route would run through the Tollers Lane estate via The Crossways, Tollers Lane, Lacey Green, following a clockwise loop around Goodenough Way and Ellis Road, then return via Lacey Green, Tollers Lane and The Crossways. The bus routeing on these roads will be the same for northbound and southbound services. Changes to some road layouts would need to be undertaken by LB Croydon so buses can run safely and efficiently through the area. LB Croydon has consulted affected residents separately on this matter. On the eastern side of Old Coulsdon, the route would run via Shirley Avenue instead of the eastern section of Waddington Lane. This would serve a very hilly area and see an increased number of households brought closer to the bus network. Bus stops would be located on both new sections of the 404. 8 1.3.2 Route 434 This route would be diverted away from Rickman Hill and extended from Coulsdon to serve Cane Hill. The central part of the estate is more than 400m from an existing bus service and the whole site is very hilly, which means anyone with restricted mobility may find it difficult to access bus services. At the same time as the route begins to serve Cane Hill, the frequency will be increased to every 20 minutes (instead of every 30 minutes). The