Draft Topics and Program Outline As of 8 November 2005 for Tourism Conference 2006

Local Government NSW Tourism Conference 2017 “Tourism is everyone’s business”

SUNDAY 12 TO TUESDAY 14 MARCH 2017 MANNING ENTERTAINMENT CENTRE, 33 Manning River Drive, Taree North DRAFT PROGRAM (As of 16 December 2016)

Sunday 12 March – AVIC SUMMIT 12.00pm – 5.00pm Exhibitors set up for trade exhibition 1.00pm – 5.00pm Registration at Manning Entertainment Centre

2.00pm – 5.00pm Optional AVIC Summit: Book separately on the registration forms $120.00 per person 1.30pm – 2.00pm For all AVIC Network and tourism and operations staff and volunteers, this half day session is facilitated by The Tourism Group Pty Ltd – Light refreshments served 2.00pm – 2.20pm Introducing The Tourism Group Mark Greaves, Managing Director, The Tourism Group 2.20pm – 2.50pm DNSW presents the NSW Peter Lipman, Manager Visitor Visitor Information Servicing Services, Destination NSW Report and research by DNSW and TRA 2.50pm – 3.15pm Case study MidCoast Council – Donna Hudson, Team Leader How do you manage a VIC in a Tourism Events & newly merged council region? Communication, MidCoast Council 3.15pm – 3.45pm Innovation in visitor servicing – Janet Mackay, Director TRC opportunities for local councils Tourism 3.45pm – 4.00pm Afternoon Tea 4.00pm – 4.25pm Applying inclusive tourism Coralie Bell, Tourism Manager, principles across community Shoalhaven City Council initiatives, within council, across visitor services, events, advocacy and planning 4.25pm – 5.00pm Q&A with the audience From 5.00pm Transfer bus at MEC to drop back to accommodation and loop to Welcome reception at Manning Quays in Manning Street, Taree

LGNSW Tourism Conference 2017 – Program 1 6.00pm – 9.00pm Welcome reception Welcome to MidCoast, Glenn Handford, Interim General Manager Welcome to Country: Russell Saunders, Elder of Biribi Tribe Delegate registration will be available at this event Monday 13 March 8.00am Trade exhibition opens 8.50am Introduction and housekeeping Gerry Gannon, Master of Ceremonies 9.00am – 9.10am Welcome to MidCoast and Cr John Turner, surrounds Administrator, MidCoast Council

9.10am – 9.20am Conference welcome and Cr Keith Rhoades AFSM, opening President, LGNSW

9.20am – 9.50am Opening of the conference The Hon Stuart Ayres MP Ministerial Address Minister for Trade, Tourism and Major Events 9.50am – 10.20am An update from Destination Simonne Shepherd, GM NSW including the outcomes of Industry Partnerships and the Regional NSW review Government Policy, Destination announced in July 2016 NSW

10.30am – 10.50am Morning tea 10.50am – 11.20pm Keynote on collaboration David Sheldon, Chair, between the Australian Local Australian Regional Tourism Government Association Network (ALGA) and Australian Regional Tourism Network (ARTN) Research results nationally on the local government spend on tourism 11.20am – 12.20pm Tourism is Everyone’s Business Wendy Hills, Acting Director, - Panel insights on key Visitor Experiences Branch, conference themes - new Cultural Tourism, Office of markets and product, economic Environment & Heritage, NSW impacts, and community National Parks & Wildlife involvement Service; Christian Hampson, Manager Heritage Near Me Program, Office of Environment and Heritage, Bill Forrester, CEO, Travability on the economic impact of Inclusive Tourism programs

LGNSW Tourism Conference 2017 – Program 2 12.20am – 12.50pm Jobs for local communities: The Hon John Ajaka MLC Growing business through Minister for Ageing, Disability inclusive tourism Services and Multiculturalism

12.50pm – 1.00pm Local Update on Garry O’Dell’s Garry O’Dell, Doctoral research into event red tape Candidate and the Hunter Region of Newcastle Business School councils Faculty of Business and Law University of Newcastle 1.15pm – 2.00pm Lunch

LGNSW Tourism Conference 2017 – Program 3 2.00pm – 5.00pm Site visits Choose one of the options below Site Visit 1: Aboriginal Connections. Uncle Russ (Saunders), Biripi Visit Saltwater National Park, see the Elder and Jeremy Saunders, Local headland and the five islands walking Site and Cultural Officer track, traditional sand art and great storytelling Site Visit 2: Cattai Wetlands. Tour this Tanya Cross, Team Leader award winning wetlands and learn of the Environmental Services, and Bob balance between environmental and MacDonald, Environmental tourism outcomes, future planning, Officer, MidCoast Council, and achievements and awards Linda Hall, Area Zone Manager, NPWS Site Visit 3: Developing Tourism Donna Hudson, Team Leader Product. This tour starts with a Tourism Events & Communication, presentation at Manning Entertainment MidCoast Council Centre on the challenges, outcomes and development of tourism product from their Destination Management Plan, followed by viewing Taree Airport upgrades resulting from grant funding, and on to the Taree Hockey Complex to be inspired by the importance of sports tourism in regional areas Site Visit 4: Enabling Business – Our Sue Calvin, Senior Planner, vibrant spaces, bus from MEC to council MidCoast Council chambers to hear from Sue Calvin, Senior Planner as to how to relax the red tape and create a self-regulated approach to welcoming tourism as everybody’s business, walk and talk the main street, engage with business owners, visit Manning Valley Art Gallery for afternoon tea 7.00pm – Conference dinner 10.30pm The Winning Post Function Centre, Taree – Wingham Race Club (bus transfers from selected hotels from 6.30pm)

LGNSW Tourism Conference 2017 – Program 4 Tuesday 14 March 8.00am Trade exhibition opens 8.55am Welcome to day two Gerry Gannon, Master of Ceremonies 9.00am Keynote on Marketing: getting the Jessica Quinlan, Senior Sales message out Advisor, Destination Marketing, Tripadvisor (invited) 9.30am – 10.45am Understanding and communicating Dr Helen Smith, Naturally tourism benefits: Panel on the Accessible Project Officer, National economic benefits of emerging market Parks Association segments and achieving cut-through in John Huggins, Director Brand and a crowded market place Communications, Indigenous Business Australia Facilitated by Gerry Gannon Bill Forrester, CEO, Travability, Fiona Hamilton, Team Leader Visitor Economy, City of Wagga Wagga, (invited) 10.45am – Morning tea 11.15am 11.15am – Concurrent topic stream 1 Facilitated by Simon Watts, 12.15pm Inclusive tourism Executive Director, Volunteering and Disability Inclusion, Department of Family and Community Services (FACS) The State of Play, the potential in the Bronwyn White, Director, market, recent research results and MyTravelResearch business opportunities Building an inclusive culture – Bill Forrester, CEO, Travability recognising the value of the market, communications, enabling your workforce, training, operations, and product development Newcastle inspiration for their DIAP Petria Jukes, Community informing visitor information Development Facilitator, Newcastle City Council

12.15pm – Open question and answer session: Inclusive tourism 12.30pm 11.15am – Concurrent topic stream 2 Facilitated by Jo Jewitt, Visitor 12.15pm National Parks – a key tourism asset and Tourism Services Manager, NSW National Parks & Wildlife Services (TBC) Understanding the needs of nature Lawrence Franklin, Visitor tourists Research Officer and Marketing Representative (TBC)

LGNSW Tourism Conference 2017 – Program 5 Supporting partners in the delivery of Christina Bullivant, Acting outstanding visitor experiences; case Tourism and Partnerships studies including Bathurst City Council Manager, Cultural Tourism, Office and their Hill End Event, and experience of Environment & Heritage, NSW development in Great Lakes National Parks & Wildlife Service Destination Marketing: A case study of David Annesley, Marketing and the NPWS Young Adults Campaign Campaigns Manager, NPWS 12.15pm – Open question and answer session: National Parks – a key tourism asset 12.30pm 11.15am – Concurrent topic stream 3 Facilitated by Christian Hampson, 12.15pm Art, heritage and culture Manager, Heritage Near Me, Heritage Division, Office of Environment and Heritage Developing indigenous tourism (product Dwayne Bannon–Harrison, development, consultation and Director, Ngaran Ngaran Culture storytelling) Awareness Case Study (TBC) (TBC) Activating and sharing heritage including Christian Hampson, Manager, customer research results, digital Heritage Near Me, Heritage interaction and case studies resulting Division, Office of Environment and from grant funding Heritage 12.15pm – Open question and answer session: Art, heritage and culture 12.30pm 12.35pm – Final Keynote – Leading the community John Trevillian AM, Director, 1.20pm to enjoy tourism and events Inspire Strategic Solutions

1.20pm – 2.00pm Lunch and event close

This program is correct at the time of publication. Speakers and topics may change.

LGNSW Tourism Conference 2017 – Program 6