Hawthorn Surgery Immediate Referral Letter V2.0

Dr. Peter V. Shevlin H A W T H O R N Dr. Kenyatta Gibbs Dr. Hilary Devitt S U R G E R Y

Wortley Beck Health Centre Ring Road Lower Wortley, Leeds LS12 5SG Mrs A. Nelson (Practice Manager) GENERAL MEDICAL PRACTITIONERS Tel (0113) 2 9 5 4 7 7 0 Fax (0113) 295 477 1

MINUTES FROM THE PATIENT PARTICIPATION GROUP MEETING HELD AT HAWTHORN SURGERY, WORTLEY BECK HEALTH CENTRE, RING ROAD, LEEDS LS12 5SG ON THURSDAY 1ST DECEMBER 2016 AT 1PM

PRESENT

Dr P Shevlin GP Hawthorn Surgery Amanda Nelson Practice Manager Hawthorn Surgery (Chair) JD Patient TD Patient AS Patient PS Patient SH Patient GG Patient PC Patient

APOLOGIES

PS Patient MA Patient OC Patient

1. PREVIOUS MINUTES AND MATTERS ARISING

Hawthorn Surgery Walking Football Team – A 3G football pitch is proving difficult to find. The Group suggested trying out a gymnasium floor which might be easier to book.

Hawthorn Surgery Singing Group – this has not yet been set up.

MacMillan Coffee Morning – One of the objectives of the Coffee Morning was to attract new members to the PPG and in this regard the Coffee Morning was completely unsuccessful! However the other objective was to raise funds for charity. This was very successful, with members of the PPG donating their time and baking services, and raising over £200 for the MacMillan Cancer Charity. There were a couple of learning points for next year;

 Advertise the event more widely in the Leeds 12 area  Have the cake stalls actually in the waiting area rather than the staff room

D:\Docs\2018-04-07\01024509f80afb7ceb67fdbc4c5d7727.doc 2016 年 12 月 8 日星期四 PAGE 1 OF 4 2. FEEDBACK FROM FRIENDS AND FAMILY TEST, JUNE, JULY, AUGUST 2016

JUNE Extremely likely XX The service here is far better than my previous practice which was Fountain Medical Centre.

Rang up about tetanus and got an appointment same day. Likely XX The doctors can sometimes keep you waiting post your appointment time.

Been with them years. They have looked after me well.

Neither likely nor unlikely Unlikely Extremely unlikely XX Unable to get appointment. Advised to come and do tests, then go away and wait for result when it is a dip test

Receptionist is rude Don’t know Handwritten response Website

JULY Extremely likely XXX This practice is an example of how the NHS should operate. I find it alright and don’t have problems. Everyone is friendly and efficient. Comment on failing to attend appointments – start charging them. Likely X Please can you ensure prescriptions are stapled together when more than one page. Three times I have had to come back when only one or two given out by receptionist. Neither likely nor unlikely Unlikely XX Always on time but the doctor never is! Can hardly get through on the phone! It is so difficult to get through for an appointment on a morning. Also the waiting time to see a doctor is worse than ever. Extremely unlikely Don’t know Handwritten response Website

AUGUST Extremely likely 7 Pleasant staff from Doctors down. Clean and efficient. Usually get appointment when I need one.

What a great collection of doctors. Personal thanks to Dr Devitt and Dr Shevlin who have provided compassion and support.

Staff all extremely helpful and friendly and never have any problem getting an appointment.

D:\Docs\2018-04-07\01024509f80afb7ceb67fdbc4c5d7727.doc 2016 年 12 月 8 日星期四 PAGE 2 OF 4 Caring doctors and reception staff. Quick and easy to get appointments. No waiting in surgery.

Friendly, professional, helpful trying to get an appointment.

This surgery is simply the best.

Fantastic. Rang for an emergency appointment, given one straight away.

Phone answered promptly. Very impressed. Likely Neither likely nor unlikely Unlikely Extremely unlikely Don’t know Handwritten response Website

A recurring theme from feedback from patients over the past few months is that some patients have found it difficult to get through to the surgery on the phone. The Practice is looking at ways to ease this, and is considering having a dedicated number to ring, at quieter times during the day, for patients to get their test results.

3. STAFFING

Our current Foundation Year Two Doctor Dr Maginn will be leaving the Practice at the beginning of December when her placement finishes. We would like to wish her all the very best for the future.

A Group Member wanted to report that Dr Maginn had recently carried out a home visit on one of her neighbours. The neighbour had commented how caring Dr Maginn had been and she thought that she was an excellent doctor. These comments will be passed onto Dr Maginn.

Our new Foundation Year Two Doctor is Dr Sophie Wright, who joins us on the 7th December 2016 for a four month placement.

Our Practice Nursing Team has been bolstered with the addition of a new nurse who joined the Practice in September 2016.

Our Phlebotomist Matthew will be leaving the Practice at the end of December. We shall be sad to see him go but wish him all the best in his future career.

4. WEEKEND APPOINTMENTS UPDATE

Hawthorn Surgery has joined forces with four other local Practices, to form a “Hub” which is located at Priory View Medical Centre which will offer weekend appointments. These will initially be on a Saturday morning. Patients will not necessarily see their usual GP. Weekend appointments can be booked by ringing the usual surgery number during Monday to Friday. During the “Hub” opening times, the number to ring is 0113 295 4260. Details are available on the surgery website, NHS Choices website, and there are Patient Information Leaflets in the surgery.

5. ANNUAL PATIENT SURVEY

The annual Patient Survey is being organised. The results will be discussed by the Group at the next PPG meeting in March 2017.

D:\Docs\2018-04-07\01024509f80afb7ceb67fdbc4c5d7727.doc 2016 年 12 月 8 日星期四 PAGE 3 OF 4 6. ANY OTHER BUSINESS

Patient feedback – Hawthorn Surgery welcomes patient feedback, and comments and suggestions are used to improve patient services where appropriate. Patients can feedback using a variety of sources; Friends and Family Test, www.hawthornsurgery.com, NHS Choices website etc. Most of the feedback posted by patients is of a positive nature. However sometimes practices have been subjected to derogatory or untrue accusations from patients and up until now practices have had very little redress. Guidance has just been made available by the British Medical Association which practices can use to enable derogatory or damaging comments to be removed from websites. Hawthorn Surgery Patient Group strongly agreed that practices should be able to remove offensive or untrue comments from their websites as these comments are not constructive and have the potential to cause damage to the reputation of the practices concerned.

Withdrawal of funding – Practices in Leeds West, including Hawthorn Surgery, are facing potential funding cuts from next April. This will result in the loss of much needed appointments for patients. Hawthorn Surgery will be looking at measures which can be taken to help manage this, one of which will be to apply the “Wasted Appointments Protocol” much more robustly in future.

Christmas Carols – The Group suggested asking local schoolchildren to sing Christmas carols in the waiting area, or arranging an art project, with the art being displayed at the surgery.

7. EVALUATION OF THE MEETING

The Group felt the meeting had gone well and wished to thank Dr Shevlin and the Practice Manager for their honesty in updating the Group about the potential reduction in funding.

The Practice continues to try and attract new members to the Group, but along with other Practices, finds it difficult to recruit patients. However, we are very lucky in that we have a small but strong group of patients who attend Meetings on a regular basis, with a number of other patients who prefer to keep in touch via email.

8. DATE AND TIME OF NEXT MEETING

The next Meeting will be on Thursday 9th March 2017 at 1pm.

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