Horizon Clinical Systems Trouble Shooting Table - Supplement to Downtime Decision Making

Horizon Clinical Systems Trouble Shooting Table Supplement to Downtime Decision Making Document Problem/Symptom Applications Most Support Team to Trouble Likely Causing Problem Shoot Unable to sign on to 1) Shared Session 1) HED Technical Support; HED (incl Admin-Rx & 2) HED 2) HED Application Support; Care Organizer) 3) SSS Medication schedules 1) Pharmacy HMM 1) Pharmacy Support "missing" (partially or 2) GIE 2) SSS completely) in Admin- 3) HED/Care 3) GIE Support Rx Organizer /Admin-Rx HED and/or Admin-rx 1) Horizon Clinical 1) HED Technical Support; response time Infrastructure (servers, 2) HED Application Support; unacceptably slow or databases) 3) Database & other support application "timing 2) Bugs introduced into teams as requested out" due to slowness code 3) User Volume HED or Admin-Rx 1) HED 1) HED Technical Support data is not saving to 2) GIE 2) HED Application Support StarPanel Nursing 3) StarPanel 3) SSS Flowsheet(s) or E- 4) Shared Session 4) GIE Support MAR 5) Others are requested New/modified 1) HEO/Wiz 1) Order Entry Support medication orders not 2) Pharmacy HMM 2) HED Technical Support appearing in Care 3) HED/Care Organizer/ 3) HED Application Support Organizer Admin-Rx 4) SSS 5) Pharmacy Support Orders not printing; Failure to clear DHCP CWS Team & Network Reqs not printing, etc. server queue following Support (Lane Reems') but are in Wiz with installation of new NIC Team correct order number. card or NIC card maintenance Duplicate order Database error (if new 1) Order Entry Support numbers; new orders order fails to save to 2) Database Support as not visible in Wiz database after order # needed assigned, next order will 3) SSS -to share be assigned that same workaround until problem number) resolved