Anthony F. X. Antunes

Anthony F. X. Antunes 20 Bret Drive Meriden, CT 06450 203-747-1377 [email protected]

August 11, 2015

NEAG Networking

To whom it may concern,

As an experienced Information Technology Project Administrator with 25 years of services in an academia setting, I possess integrity, excellent oral and written communication, critical thinking and analytical skills. I am confident I would be a positive addition to your Project Management Division because of these proven leadership qualities, willingness to learn and adapt to changes in process improvement set forth by your organization.

I believe my years of experience coupled with my knowledge of project management would allow me to step right in and contribute to the growth and continued development of your corporation. I would do so by ensuring current policies and procedures are enforced; while cultivating an environment of teamwork that is advantageous to achieving customer satisfaction within your organization.

Over the course of my employment with Yale University, traveling to various worksites was a huge component of my daily responsibilities. This would allow me an opportunity to meet with customers, access their needs and allowed me to evaluate the ongoing progress of each project. I was also responsible for gathering data to secure estimates, proposals, negotiate bids and develop a projected budget along with an anticipated timeline of project completion. In addition to weekly site visits, creating budget calculations and preparing weekly reports outlining the phase of each projects progress was extremely important to communicate with all department managers. It was imperative to report those projects that were on target for meeting the anticipated completion date as well as those that required any deviation from the proposed completion date. I would include my observations along with proposed suggestions regarding what changes we could make to ensure the timeline was met with the primary focus being on completing the project within the cost of the allocated budget.

I have enclosed a copy of my resume for your review and look forward to speaking with you to explore how my talent, professionalism, and enthusiasm can add value to the core of your organization. Thank you for your consideration.

Best regards,

Anthony F. X. Antunes Anthony F. X. Antunes

20 Bret Drive Meriden, CT 06450 Telephone: (203) 747-1377 [email protected] www.linkedin.com/pub/anthony-antunes-mba-msm/28/786/156

OBJECTIVE Project Management Position with a focus on Team Leadership, Analysis, and Superior Customer Service

SUMMARY OF QUALIFICATIONS

Project Manager who is organized and goal-oriented, with twenty-five years experience in project management and strong customer experience.

 Analytical problem solver with the ability to anticipate issues and create new systems that streamline operations, resolve concerns and improve performance efficiency within an organization.  Excelling in building rapport with customers and team members. Ability to see the bigger picture and motivate team members to achieve on time project completion.  Computer Skills include: Microsoft Windows XP, Windows 7: Microsoft Office (Word, Excel, PowerPoint, and Project), SharePoint, Outlook, Visio, Pinnacle and SPSS.

PROFESSIONAL EXPERIENCE 2002 – 2014 Yale University - New Haven, CT Project Administrator

Responsibilities included management and daily oversight of project management, contractor labor budgets of $1.2M, ITS Network Services Infrastructure Inventory budget of $350K and Distribution Antenna System (DAS) budget of $1M. Calculated and reviewed actual vs. budget cost analysis of project estimates to determine projects financial status. Daily oversight and consultation with the telecommunication management division to assess and execute action plans to ensure project completion deadlines were met as projected during the implementation design phase.

 Directed and mediated customer’s concern in resolving engineering and design problems, scheduling conflicts and any other discrepancies internal and external.  Directed and administered installation, renovation and alteration services and determines cable and pre-wire infrastructure requirements for project and service orders.  Spear headed and collaborated with all levels of university staff members to design, schedule; assess project progress and financial related issues.  Reviewed and evaluated schematic blueprints from electronic devices on pertinent projects.  Monitored all project cutovers ensuring all services were delivered on schedule.  Managed Senior Telecom Customer Service Specialists, monitored and collaborated functionalities, responsibilities and duties.  Managed time and attendance payroll for Customer Service Specialist. Reviewed for accuracy Anthony F. X. Antunes

of hours worked, paid time off, monitored tardiness, and enforced disciplinary actions as needed.  Processed Monitored all augmentation and maintenance of existing telecommunications infrastructure documentation for the department.  Monitored all Call Before You Dig (CBYD) investigations.  Adhered to all governed guidelines, federal, state, local, NEC (National Electrical Code), and ANSI (American National Standard Institute).

1996 – 2002 Yale University Medical School - New Haven, CT Information Technology Service Facilitator

Managed daily functionality of the medical school ITS services, consisting of moves and changes for voice and data services. Meet with department heads, identifying current services, arranged, scheduled and executed moves within the medical school environment and satellite locations. Scheduled systems upgrades based upon the customer requirements, configuration and programming of systems.

 Directed and mediated customer’s concern in resolving engineering and design problems, scheduling conflicts and any other discrepancies internal and external.  Directed and administered installation, renovation and alteration services and determines cable and pre-wire infrastructure requirements for project and service orders.  Spear headed and collaborated with all levels of university staff members to design, schedule; assess project progress and financial related issues.  Reviewed and evaluated schematic blueprints from electronic devices on pertinent projects.  Monitored all project cutovers ensuring all services were delivered on schedule.  Managed Senior Telecom Customer Service Specialists, monitored and collaborated functionalities, responsibilities and duties.  Maintained customer rapport by listening to and resolving concerns; answering questions.  Maintained safe work environment by following codes, standards, and legal regulations.

1989 - 1996 Yale University - New Haven, CT Telecommunication Technician

Installation and termination of phone services throughout the university campus to ensure voice and data services were functional in all departments, dorms, and emergency phone stations located on campus. Installed and terminated cable infrastructure systems for voice and data services. Maintained and troubleshot LAN line phone testing, programming, and cable infrastructure.

 Planned network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site; preparing an installation diagram.  Established voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm and fire-suppression systems; building ironwork and ladder racks; establishing connections; programming features; establishing connections and integrations; following industry standards; activating remote access tools; coordinating with contractors.  Verified service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.  Documented network by labeling and routing equipment and cables; recording configuration diagrams and specifications. Anthony F. X. Antunes

 Maintained network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.  Maintained customer rapport by listening to and resolving concerns; answering questions.  Maintained safe work environment by following codes, standards, and legal regulations.  Updated job knowledge by participating in educational opportunities; reading technical publications.  Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

EDUCATION AND TRAINING

Manchester Community College - Manchester, CT March 2015 – Present Minority Faculty Fellowship Program

University of New Haven - West Haven, CT April 2014 – November 2014 Project Management Certification Program

Albertus Magnus College - New Haven, CT 2004-2007 Masters in Business Administration and Masters of Science in Business Management

Military Experience United States Army National Guard - Sargent (E-5) – Multi-Channel Equipment Supervisor United States Army - Specialist (E-4, Promotable) – Multi-Channel Equipment Operator

Certifications ITIL - Information Technology Infrastructure Library Certified State of Connecticut T-2 Journeymen License Certified