Exceptional Service Exceptional People

Fraud Analyst

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64th largest credit union in the United States, with offices located throughout the Northern Bay Area of California. We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams. We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation.

Would you like to work for a trusted organization that values its employees? A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Fraud Analyst: Who will analyze and confirm fraud related transactions across multiple channels, for multiple products, using numerous and diverse systems and fraud tools to prevent fraud and mitigate loss. Partners with senior management in the preparation of risk assessments, including analyzing the costs, preparing historical data and trends, evaluating and reviewing performance metrics, and identifying gaps and evaluating other internal and external factors. Provide excellent service to all Members, volunteers, internal employees, and service providers.

As the Fraud Analyst you will:  Review reports and potential fraudulent accounts for suspicious behavior, including online banking and unauthorized account access.  Analyze fraudulent account behavior/transactions to determine root cause of losses and develop recommendations to prevent future losses.  Analyze Member accounts to identify potential fraudulent operations, understanding the various systems and the corresponding information available, to ensure the appropriate evidence is obtained and documented.  Support management decisions on other financial issues through analysis and creation of models showing possible financial impact in related scenarios.  Communicate current fraud loss developments to manager and others through regular monitoring activity and tracking trends.  Assist the Fraud and Security Manager in achieving established Fraud and Security goals.  Plans and conducts in-depth analyses on a variety of comprehensive risk management issues and prepare result summaries and recommendations to reduce fraud exposure and losses, while maintaining cost effective and high level of service.  Provide excellent Member service in line with desired Member experience, locating/contacting Members, and advising them of incidents and providing them with information/instruction as necessary.

MINIMUM QUALIFICATIONS: Knowledge, Skills and Abilities  Strong computer modeling and data mining skills.  Excellent analytical, evaluation, communication and interpersonal skills.  Strong verbal and written communication skills.  Ability to organize, prioritize and manage various projects concurrently.  Solid understanding of banking and fraud threats, along with complex fraud analytics including the ability to spot financial irregularities or abuse.  Proficiency with computer programs, including Excel, Word, PowerPoint, Databases (primarily Access), and fraud identification software.  Strong database and spreadsheet skills as well as excellent mathematical and analytical skills required.  Organize workflow efficiently, self-direct personal training needs and utilize available resources.  Perform complex analysis, draw logical conclusions and make recommendations when needed.  Act independently and confidentially with little or no supervision.  Ability to distinguish and manage confidential information, materials and conversations.  Establish and maintain effective working relationships in a diverse environment, including working with employees from other departments.

Education/Experience Qualified candidate will have a combination of training and experience that would provide the knowledge and abilities listed above. This will include a Bachelor’s Degree in Accounting, Finance, or related business field, and a minimum of 3-years financial analysis experience. Experience in depository financial institution processes and procedures or similar experience is preferred.

At RCU you will be professionally challenged and rewarded for your contributions. We offer highly competitive compensation and benefits. Our benefit offerings include medical, dental, vision, and prescription coverage and a generous Paid Time Off program. In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer If you are interested in this career opportunity with Redwood Credit Union please use the link below. https://home.eease.adp.com/recruit/?id=11652291