Patient and Visitor Guide During Your Stay
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NewYork-Presbyterian Hospital Patient and Visitor Guide About NewYork-Presbyterian Hospital www.nyp.org During Your Stay NewYork-Presbyterian Hospital, based in New York City, is the nation’s largest not-for-profit, non-sectarian hospital, with 2,242 beds. The Hospital sees nearly 2 million inpatient and outpatient visits every year, including nearly 240,000 visits to its emergency departments — more than any other area hospital. NewYork-Presbyterian provides state-of-the-art inpatient, ambulatory and preventive care in all areas of medicine at five major centers: NewYork- Presbyterian Hospital/Weill Cornell Medical Center, including the Phyllis and David Komansky Center for Children’s Health; NewYork-Presbyterian Hospital/ Columbia University Medical Center; NewYork-Presbyterian/Morgan Stanley Children’s Hospital; NewYork-Presbyterian/The Allen Hospital; and NewYork- Presbyterian Hospital/Westchester Division. One of the largest and most comprehensive health care institutions in the world, NewYork-Presbyterian Hospital is committed to excellence in patient care, research, education, and community service. NewYork-Presbyterian is the #1 hospital in the New York metropolitan area and is consistently ranked among the best academic medical institutions in the nation, according to U.S.News & World Report. The Hospital has academic affiliations with two of the nation’s leading medical colleges: Weill Cornell Medical College and Columbia University College of Physicians and Surgeons. www.nyp.org (888) 694-5700 (888) Evaluation and Referrals (914) 997-5920 (914) Administration Services Patient (914) 997-5725 (914) Records Medical (914) 682-9100 (914) Information General/Patient (914) 997-5700 (914) Department Admitting Important Phone Numbers Phone Important WELCOME WELCOME Welcome to NewYork-Presbyterian Hospital/Weill Cornell Medical Center. Here you will find some of Welcomethe world’s to best NewYork-Presbyterian obstetrical, maternal-fetal, Hospital/Westchester and neonatal careDivision. – all Theunder Westchester one roof. WeDivision realize provides that the abirth wide of arrayyour childof outpatient will be one and of inpatientthe most mentalimportant health experiences and substance of your abuse life. And services. we’re delighted Our staff that is dedicatedyou have selected to always us providing to care for the you highest and your quality, baby. most compassionate care and service to each and every one of our patients in a warm and friendly environment. NewYork-Presbyterian/Weill Cornell is committed to providing the highest quality care in a personal Toand help family-centered you and your environment. family while youThe areHospital’s here in spacious the Hospital, labor we and have delivery developed rooms this provide During a private Your Stayand comfortable Guide. It includes delivery information experience about supported services by andadvanced amenities monitoring that are technology. available to make you as comfortable as possible. It also provides important information about your health care team and what youOn the and following your family pages need of toour know Preparing to prepare for forYour going Stay home. Guide, We you want will you find to information be an active about participant what into yourbring own to the care, Hospital, and you what will tofind expect that duringour staff your members stay, and encourage the services you andto ask amenities questions that and will share be anyavailable concerns to make that youyou andor your your family family might as comfortable have. as possible. After reviewing the material, if you still have questions or concerns, do not hesitate to call your doctor or ask any member of our staff NewYork-Presbyterianfor additional information. Hospital is one of the most comprehensive academic medical centers in the world, with leading specialists in virtually every field of medicine. We are very proud of the outstand- ingAlso, care please we providereview theto patientspre-registration and families. forms Most in the importantly, back pocket we of are this proud Guide. of Completing our staff’s thesecommit - mentforms to and taking sending great them care back of you to andthe Hospitalyour loved before ones. your due date will help facilitate your admission when you are ready to deliver. At NewYork-Presbyterian, We Put Patients First. So if you have any questions or if there is anything weNewYork-Presbyterian can do to ease your Hospital stay, don’t is one hesitate of the tomost talk comprehensive to your doctor oracademic any member medical of yourcenters care in team.the world, with leading specialists in every field of medicine. We are very proud of the outstanding care Thankwe provide you forto patientsthe privilege and families.of caring for you. Very truly yours, Steven J. Corwin, M.D. Chief Executive Officer NewYork-Presbyterian Hospital 2 _ For Your Care Table of Contents_ 3 TABLE OF CONTENTS What to Bring to the Hospital Visiting Information ....................................... 19 Important Paperwork Checklist ........................ 4 Quiet Time ................................................... 19 For Your Comfort Checklist ............................. 4 Welcome Desk ............................................. 19 Items Not Allowed on Patient Units .................. 5 Gift Shop ..................................................... 19 Your Medications............................................ 6 Your Health Care Proxy and Living Will .............. 7 For Your Safety and Security Important Patient Safety Information .............. 20 What to Expect Preventing Infections .................................... 21 Admitting Process/Evaluation .......................... 8 Security ...................................................... 21 Inpatient Hospital Admissions .......................... 8 Staff ID Badges ........................................... 22 Safety Precautions ....................................... 22 For Your Care Personal Accounts and Valuables .................. 23 Your Care Team ............................................. 9 No Smoking Policy ....................................... 23 Treatment Methods ...................................... 10 Fire Drills ..................................................... 23 Psychiatric Emergencies ............................... 11 Family Involvement and Family Therapy .......... 11 Preparing to Go Home Clinical Research .......................................... 12 Discharge Instructions .................................. 24 Management of Medical Care ........................ 12 Going Home Checklist .................................. 26 Pain Management ........................................ 12 Your Medications.......................................... 27 Nursing Station Phone Numbers .................... 13 Discharge Phone Call.................................... 27 School Programs ......................................... 14 Patient Satisfaction Survey ........................... 27 Patient Services Administration ..................... 14 Cashier ....................................................... 28 Patient and Family Education ......................... 14 Billing .......................................................... 28 Resource Center for Emotional Health ............ 15 Insurance .................................................... 28 Interpreter Services...................................... 15 Medical Records .......................................... 29 Services for the Visually Impaired .................. 15 Ethics Consultation ....................................... 15 Patient Rights and Responsibilities Pastoral Care............................................... 15 Your Rights .................................................. 31 Pet Therapy ................................................. 15 Your Responsibilities ..................................... 31 If You Have Concerns ................................... 31 For Your Consideration Amenities Unit .............................................. 16 Finding Your Way Around Services for International Patients.................. 16 Directions .................................................... 32 Online Personal Health Record: myNYP.org ..... 17 Parking ....................................................... 32 Train, Bus, and Airline Service ....................... 33 For Your Comfort and Convenience Shuttle Bus Service ...................................... 33 Your Meals .................................................. 18 Laundry ....................................................... 18 Notes .............................................................. 34 The Comfort Zone ........................................ 18 Television and CD/DVD Players...................... 18 Index ............................................................... 36 Telephones .................................................. 18 Mail ............................................................ 18 4 _ What to Bring to the Hospital What TO BRING TO THE hospital Important Paperwork Checklist Please bring the following information with you on the day of your admission. This will help the admission process go smoothly. ___ Complete list of prescription and over-the-counter medications that you are currently taking ___ Reports from your physician ___ Medical insurance information, including insurance cards, pre-certification, and other documentation required by your insurer ___ Personal identification, such as a driver’s license, passport,